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Artwork for Mastering ServiceTitan

Mastering ServiceTitan

ServiceTitan Podcasts
Servicetitan
Service Titan
Field Mobile App
Artificial Intelligence
Atlas
Service Agreements
Price Book
Service Titan Dispatch Board
Titanadvisor
Titan Advisor
Conduit Tech
Contact Center Pro
AI Voice Agents
Exteriors
Adaptive Capacity Planning
Tooling / Technology Stack
Customer Success Management (CSM)
Pantheon
Scheduling Pro
Adaptive Capacity

Mastering ServiceTitan is your guide to getting the most out of ServiceTitan. Each episode, ServiceTitan power users share their strategies and success stories to give you real, actionable advice on how to leverage ServiceTitan for your business. Whether you’re new to ServiceTitan, or have been on the platform for years, you'll hear how businesses just like yours have transformed their operations,... more

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Artwork for Mastering ServiceTitan

Latest Episodes

In this episode, we sit down with Eric Krzywicki, owner of Redding Heating & Air, to talk about leadership, sobriety, AI adoption, and rebuilding a company from the inside out. After years of struggling personally and professionally, Eric made the de... more

In this episode we talk with Tim Newhook, Training Specialist at HomeX Services Group, about what it takes to roll out ServiceTitan’s new Field Mobile App (FMA) across an organization with more than 1,000 technicians. Tim shares how HomeX approached ... more

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In this episode, we welcome Dan Lizette, the newly appointed Delivery Manager for Exteriors at ServiceTitan. Dan shares his unique perspective as a former customer and Director of Process Improvement at Mattioni Plumbing, Heating & Cooling. We dive i... more

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Sydney Biancardi, COO at Iceberg Home Services, joins the show to discuss the critical importance of ServiceTitan data fundamentals. Sydney shares her epic journey from starting as a CSR who offloaded shipments with a forklift to becoming a COO obses... more

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Can just three people handle calls for a 65-person team? According to Liz Larson, Office Manager at ARC Electric — yes, they can! Liz shares how her team implemented ServiceTitan’s AI voice agent and why it feels like adding a fourth person to the of... more

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If you’ve ever felt like you’re only scratching the surface of ServiceTitan, this episode is for you. There are more resources available than most people realize. Some are built into the software. Others are programs, communities, or events designed ... more

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In this episode, Angela Kump, Pro Product Specialist at Contact Center Pro ServiceTitan, talks about  Contact Center Pro implementation. Angela shares her experience as an early adopter, from testing it in a low-risk environment to rolling it out acr... more

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Service agreements are often treated as operational tools. Something to manage visits, schedule work, and keep things running. But in practice, they can do much more than that. In this episode, Josh talks with David Helms, Operations Manager at Edd H... more

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Recent Guests

Dan Lizette
Delivery Manager, Exteriors at Service Titan
Service Titan
Episode: ServiceTitan Exteriors: Lessons from a Customer Turned ServiceTitan Employee
Sydney Biancardi
COO at Iceberg Home Services
Iceberg Home Services
Episode: ServiceTitan Vocabulary: The Foundation of Accurate Reporting
Liz Larson
Office support staff at ARC Electric
ARC Electric
Episode: How Three People Handle Calls for a 65-Person Team With AI Voice Agent
Sena Sadeghi
Senior Manager of Customer Programs at Service Titan
Service Titan
Episode: Get More Out of ServiceTitan: The Resources You Might Be Missing
Angela Kump
Pro Product Specialist focused on Contact Center Pro
ServiceTitan
Episode: How Contact Center Pro Improves Booking Rates and Reduces Abandoned Calls
David Helms
Operations Manager at Ed Helms Air Conditioning and Electric
Ed Helms Air Conditioning and Electric
Episode: Service Agreements 101: Setup, Structure, and Increased Profitability
Scott Burns
Senior Product Manager at Service Titan
Service Titan
Episode: Navigating the New Dispatch Board: Efficiency at Your Fingertips
Lorenzo Plaath
CEO and owner of Kanara Enterprise
Kanara Enterprise
Episode: AI Readiness: Preparing Your Foundation for ServiceTitan AI
Paul Belessis
Growth Marketing Manager at ServiceTitan
ServiceTitan
Episode: Spring Scheduling Tactics: Dispatching, Weather, and Gut Feelings

Host

Josh Lu
Host of Mastering ServiceTitan; guides discussion and introduces guests; Power user advocate for ServiceTitan

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Talking Points

Recent interactions between the hosts and their guests.

Protect Your Margins With Dynamic Pricing and Client-Specific Pricing
Q: How exactly does it work and what does setup look like?
The prerequisites are to attach services to materials or equipment and ensure you have hours on those services; you can use equipment as a task, but the equipment cost should not be counted; you then configure materials, and the price is generated dynamically based on your rules.
Protect Your Margins With Dynamic Pricing and Client-Specific Pricing
Q: First question for you Steve is for those who don't know what dynamic pricing is, can you give a brief description of what it is?
Dynamic pricing is a feature in ServiceTitan for companies using flat rate mainly that allows you to generate the prices of your tasks using the attached materials and labor.
Toolbox Takeover - Scaling with Intention: The Systems Behind $45 Million in Revenue
Q: What were the key strategies that contributed to Barron's growth from under 15 million to a 50 million-plus run rate?
The growth came from formalizing scalable processes, building a layered leadership team, and planning with an org chart that extends three years out. It also required reframing the business as a marketing company that prioritizes leads, customer retention, and mentorship, along with investing in in-house training via the tech school and a strong culture rooted in core values.
Pro Tips for ServiceTitan Mobile Training and Adoption
Q: What advice would you give office staff to get up to speed with mobile?
Do ride-alongs to observe real-time usage, which helps translate what technicians do into actionable training ideas and strengthens collaboration between office and field teams.
Pro Tips for ServiceTitan Mobile Training and Adoption
Q: What does the day-to-day look like for a training specialist at HomeX?
The role is varied: it includes new hire training sessions for technicians and CSRs, longer onboarding during acquisitions, on-site training at new companies, and ongoing support from a central command center or platform.

Audience Metrics

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Frequently Asked Questions About Mastering ServiceTitan

What is Mastering ServiceTitan about and what kind of topics does it cover?

This show helps service-based businesses, especially those using a field-service platform, turn data, processes, and campaigns into measurable gains. Across episodes, topics cluster around data governance and reporting in ServiceTitan, AI-assisted automation for front and back office, workflow optimization for dispatch, construction and maintenance projects, and strategic utilization of product features (from projects and payables to release highlights and marketing playbooks). Guests tend to share hands-on experiences, practical templates, and step-by-step playbooks for improving profitability, scheduling, and customer experience. A standout thread is the emphasis on actionable outcomes—whether it's boosting booking rates with AI, tighteni... more

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How many listeners does Mastering ServiceTitan get?

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Which podcasts are similar to Mastering ServiceTitan?

These podcasts share a similar audience with Mastering ServiceTitan:

1. Toolbox for the Trades
2. Waste No Day: A Home Services Motivational Podcast
3. The Home Service Expert Podcast
4. To The Point - Home Services VIP Room Podcast
5. BiggerPockets Money Podcast

How many episodes of Mastering ServiceTitan are there?

Mastering ServiceTitan launched 2 years ago and published 95 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Mastering ServiceTitan?

Recent guests on Mastering ServiceTitan include:

1. Dan Lizette
2. Sydney Biancardi
3. Liz Larson
4. Sena Sadeghi
5. Angela Kump
6. David Helms
7. Scott Burns
8. Lorenzo Plaath

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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