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Artwork for Mastering ServiceTitan

Mastering ServiceTitan

ServiceTitan Podcasts
Servicetitan
Service Titan
Field Mobile App
Scheduling Pro
Pantheon
Atlas
Marketing Pro
Artificial Intelligence
Adaptive Capacity
Smartac
Titanadvisor
Titan Advisor
Voice Agent
HVAC
Miter
Dispatch Pro
Touchless Accounting
Chatgpt
Dynamic Pricing
Automation

Mastering ServiceTitan is your guide to getting the most out of ServiceTitan. Each episode, ServiceTitan power users share their strategies and success stories to give you real, actionable advice on how to leverage ServiceTitan for your business. Whether you’re new to ServiceTitan, or have been on the platform for years, you'll hear how businesses just like yours have transformed their operations,... more

PublishesWeeklyEpisodes108Founded2 years ago
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Artwork for Mastering ServiceTitan

Latest Episodes

Sabrina Withers, owner and marketing manager at O'Shea Trades in Melbourne, Australia, joins the show to explore how systematizing the customer journey and marketing attribution fueled a staggering 2,000% business growth over six years. Sabrina break... more

YouTube

Danielle Combs, Program Manager for Customer and Partner Relations at ServiceTitan, joins the show to dive into the newly launched ServiceTitan Certified Technician Program. Danielle explains how this milestone certification breaks new ground by bein... more

YouTube

Amanda Root, CEO at Tri-City Home Solutions, joins the show to discuss how a third-generation, 60-year-old family business rapidly modernized its operations using ServiceTitan Virtual Agents. Amanda shares her candid story of abandoning a costly cust... more

YouTube

High season is heating up and this summer we're bringing you some of the best episodes from both our shows on the ServiceTitan Podcast Network.

Between new episodes, ones from the past you might have missed, and conversations and checkins from over ... more

Adam Terranova, Senior Director of Marketing at Authority Brands, joins the show to dissect the massive task of rolling out ServiceTitan across more than 500 franchise locations. Adam shares his framework for enterprise change management, explaining ... more

YouTube

What if your phones could keep booking jobs while your team sleeps? In this episode, Lindsey Gwirtz, Senior AI Solutions Architect at ServiceTitan, stops by to talk about how AI voice agents are helping contractors capture more calls, reduce CSR work... more

YouTube

In this special webinar replay episode, ServiceTitan’s own Paul Belessis leads an in-depth panel discussion with Phillip Kent, Director of Marketing at Cooper Heating, Cooling, Plumbing, & Electrical, and Dave Hannett, VP of Lifecycle Marketing at Re... more

YouTube

High season is heating up and this summer we're bringing you some of the best episodes from both our shows on the ServiceTitan Podcast Network.

Between new episodes, ones from the past you might have missed, and conversations and checkins from over ... more

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Recent Guests

Danielle Combs
Program Manager, Customer and Partner Relations at ServiceTitan
ServiceTitan
Episode: The ServiceTitan Certified Technician: Faster Onboarding and Real-World Mastery
Amanda Root
CEO at Tri-City Home Solutions
Tri-City Home Solutions
Episode: Unlocking 186% Booked Revenue with ServiceTitan Voice Agents
Adam Terranova
Senior Director of Marketing at Authority Brands
Authority Brands
Episode: Lessons in Change Management From Scaling ServiceTitan Across 500+ Locations
Lindsey Gwirtz
Senior Account Executive for Virtual Agent at ServiceTitan
ServiceTitan
Episode: Never Miss a Call: How ServiceTitan’s AI Voice Agent Keeps Your Business Moving
Phillip Kent
Director of Marketing at Cooper Heating & Cooling
Cooper Heating & Cooling
Episode: Turn Summer Service Calls into Lifelong Customers
Dave Hannett
VP of Lifecycle Marketing at Redwood Services
Redwood Services
Episode: Turn Summer Service Calls into Lifelong Customers
Jax Youngdahl
Training Specialist at HomeX
HomeX
Episode: How HomeX Builds Confident CSRs in Just Four Weeks
Sarah Ghirardo
Director of Marketing Pro at ServiceTitan
ServiceTitan
Episode: Unlock Revenue Opportunities With ServiceTitan Atlas and Marketing Pro
Shelby Breger
Head of Conduit Success at ServiceTitan
ServiceTitan
Episode: How Adaptive Capacity Unlocks Virtual Agents and More

Host

Josh Lu
Host of Mastering ServiceTitan

Talking Points

Recent interactions between the hosts and their guests.

Unlocking 186% Booked Revenue with ServiceTitan Voice Agents
Q: What's next after overflow?
After hours is the next horizon, with plans to automate weekend handling and escalation, once confidence is high and the process is reliable.
Unlocking 186% Booked Revenue with ServiceTitan Voice Agents
Q: How did you frame the rollout to the CSR team and address concerns?
We demonstrated and tested in real call center environments, and we intentionally tested the bot to anticipate issues before going live, which built confidence among the staff.
Unlocking 186% Booked Revenue with ServiceTitan Voice Agents
Q: Did you turn it on for certain business units or like certain scenarios?
We rolled it out by offering Aria as an option to customers in the queue, so it wasn't forced on everyone at once, which helped manage expectations and adoption.
Lessons in Change Management From Scaling ServiceTitan Across 500+ Locations
Q: What are the three takeaways you'd share about scaling?
Ensure the core is set up correctly, replicate best practices at scale, and—most importantly—paint the vision and secure alignment before pushing for execution.
Lessons in Change Management From Scaling ServiceTitan Across 500+ Locations
Q: How did you handle standardization vs. local customization in marketing and scheduling?
They templated processes and communications across the board (e.g., reputation management, emails, lifecycle marketing) while allowing local localization in wording and content to fit the local market.

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Frequently Asked Questions About Mastering ServiceTitan

What is Mastering ServiceTitan about and what kind of topics does it cover?

This show centers on practical, real-world strategies for getting maximum value from a field-service platform, with a focus on scaling deployments, leveraging AI-enabled features, and driving customer lifetime value through data-driven marketing and service operations. Episodes explore change management during large rollouts, product capabilities for voice automation, memberships and cross-sell programs, data governance and reporting, and the integration of Atlas and Marketing Pro to automate campaigns. Guests are typically senior marketers, operations leaders, and product or tech implementers from ServiceTitan customers or ecosystem partners, sharing concrete lessons, rollout best practices, and measurable outcomes. The format tends to ble... more

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How many listeners does Mastering ServiceTitan get?

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Which podcasts are similar to Mastering ServiceTitan?

These podcasts share a similar audience with Mastering ServiceTitan:

1. Toolbox for the Trades
2. Waste No Day: A Home Services Motivational Podcast
3. The Home Service Expert Podcast
4. To The Point - Home Services VIP Room Podcast
5. The Game with Alex Hormozi

How many episodes of Mastering ServiceTitan are there?

Mastering ServiceTitan launched 2 years ago and published 108 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Mastering ServiceTitan?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

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What guests have appeared on Mastering ServiceTitan?

Recent guests on Mastering ServiceTitan include:

1. Danielle Combs
2. Amanda Root
3. Adam Terranova
4. Lindsey Gwirtz
5. Phillip Kent
6. Dave Hannett
7. Jax Youngdahl
8. Sarah Ghirardo

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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