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Artwork for Mastering ServiceTitan

Mastering ServiceTitan

ServiceTitan Podcasts
Servicetitan
Service Titan
Field Mobile App
Marketing Pro
Pantheon
Scheduling Pro
Artificial Intelligence
Atlas
Adaptive Capacity
Miter
Smartac
Titanadvisor
Titan Advisor
Voice Agent
HVAC
Dispatch Pro
Touchless Accounting
Chatgpt
Dynamic Pricing
Automation

Mastering ServiceTitan is your guide to getting the most out of ServiceTitan. Each episode, ServiceTitan power users share their strategies and success stories to give you real, actionable advice on how to leverage ServiceTitan for your business. Whether you’re new to ServiceTitan, or have been on the platform for years, you'll hear how businesses just like yours have transformed their operations,... more

PublishesWeeklyEpisodes115Founded2 years ago
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Artwork for Mastering ServiceTitan

Latest Episodes

Randi Thompson, Service Operations Manager at Bill Joplin's Air Conditioning and Heating, joins our Pantheon booth to share how her company integrated the Max package to revolutionize their dispatching process. Despite initially being a skeptic, Rand... more

James Beyer, president of Beyer, joins us at our Pantheon booth to discuss how optimizing construction workflows has transformed his business operations. After moving his entire company into ServiceTitan on January 1st, James shares his “onion” appro... more

YouTube

ServiceTitan Virtual Agents are evolving rapidly, expanding beyond voice to include SMS and web chat capabilities that help trades businesses capture more leads and free up office staff. Matthew Webb, Senior Solutions Engineer at ServiceTitan, joins ... more

YouTube

As we wind up for Pantheon 2026, we're bringing few great episodes back from the past to prep you for the big show and bring you new, amazing conversations. We'll be back on 10/15/2026 with Pantheon's breakdown and conversations.

Originally Aired: 5... more

AI adoption in the trades might feel like a gamble to some, but for Jen Alonso, Director of Sales & Marketing at Lowry Overhead Doors, it was a no-brainer. In this episode, Jen breaks down how her medium-sized garage door company overcame the five bi... more

As we wind up for Pantheon 2026, we're bringing few great episodes back from the past to prep you for the big show and bring you new, amazing conversations. We'll be back on 10/15/2026 with Pantheon's breakdown and conversations.

Episode Originally... more

Effective shoulder season marketing is the difference between a stagnant board and a thriving business during demand dips. Paul Belessis, Growth Marketing Manager at ServiceTitan, sits down with Kelsey Knutsen, Marketing Director at Crisafulli Bros H... more

YouTube

Sabrina Withers, owner and marketing manager at O'Shea Trades in Melbourne, Australia, joins the show to explore how systematizing the customer journey and marketing attribution fueled a staggering 2,000% business growth over six years. Sabrina break... more

YouTube

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Recent Guests

James Beyer
President of Beyer and master plumber
Beyer
Episode: Mastering Construction Workflows: From Job Level to Project Planning
Matt Webb
Virtual Agent Account Manager at ServiceTitan
ServiceTitan
Episode: ServiceTitan Virtual Agents: Simplify Before You Scale
Sena Sadeghi
Senior Manager of Customer Programs at ServiceTitan
ServiceTitan
Episode: Flashback Episode - Get More Out of ServiceTitan: The Resources You Might Be Missing
Jen Alonso
Director of Sales and Marketing at Lowry Doors
Lowry Overhead Doors
Episode: Do More With Less: How Lowry Doors Beat the 5 Biggest Barriers to AI Adoption
Connor Watumull
Co-founder of Miter
Miter
Episode: Flashback Episode - The Growth-Ready Contractor’s Playbook: HR, Payroll, and Performance That Scale
Sabrina Withers
Marketing Manager and Owner at O'Shea Trades
O'Shea Trades
Episode: 2,000% Growth in Six Years: How O'Shea Trades Transformed Their Customer Journey
Danielle Combs
Program Manager, Customer and Partner Relations at ServiceTitan
ServiceTitan
Episode: The ServiceTitan Certified Technician: Faster Onboarding and Real-World Mastery
Amanda Root
CEO at Tri-City Home Solutions
Tri-City Home Solutions
Episode: Unlocking 186% Booked Revenue with ServiceTitan Voice Agents
Sydney Biancardi
COO at Iceberg Home Services
Iceberg Home Services
Episode: Flashback Episode - ServiceTitan Vocabulary: The Foundation of Accurate Reporting

Host

Josh Lu
Host of Mastering ServiceTitan

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Talking Points

Recent interactions between the hosts and their guests.

Mastering Construction Workflows: From Job Level to Project Planning
Q: How the heck do you go and just start an electrical business? Where do you find the people, and how do you learn all of it?
James started Beyer Electrical with an electrician he met while building a custom home. They developed the business from scratch, built on shared values and quality expectations, and drew on the electrician's expertise as a Texas master electrician.
Mastering Construction Workflows: From Job Level to Project Planning
Q: What are some of the latest updates on the construction workflows that you guys are using now?
Beyer is adding job-level cost codes so labor costs and hours can be tracked by project phase, with project planning and scheduling as the next step.
Flashback Episode - The Growth-Ready Contractor’s Playbook: HR, Payroll, and Performance That Scale
Q: What is Miter and why did you build it for contractors?
Miter is a workforce management platform built for contractors with goals to help teams build better and simplify back-office tasks. It addresses job costing, compliance, and HR/payroll needs with contractor-specific nuances, integrating with popular tools like ServiceTitan and QuickBooks to reduce manual work and data silos.
Unlocking 186% Booked Revenue with ServiceTitan Voice Agents
Q: What's next after overflow?
After hours is the next horizon, with plans to automate weekend handling and escalation, once confidence is high and the process is reliable.
Unlocking 186% Booked Revenue with ServiceTitan Voice Agents
Q: How did you frame the rollout to the CSR team and address concerns?
We demonstrated and tested in real call center environments, and we intentionally tested the bot to anticipate issues before going live, which built confidence among the staff.

Audience Metrics

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Frequently Asked Questions About Mastering ServiceTitan

What is Mastering ServiceTitan about and what kind of topics does it cover?

This show centers on practical, real-world strategies for getting maximum value from a field-service platform, with a focus on scaling deployments, leveraging AI-enabled features, and driving customer lifetime value through data-driven marketing and service operations. Episodes explore change management during large rollouts, product capabilities for voice automation, memberships and cross-sell programs, data governance and reporting, and the integration of Atlas and Marketing Pro to automate campaigns. Guests are typically senior marketers, operations leaders, and product or tech implementers from ServiceTitan customers or ecosystem partners, sharing concrete lessons, rollout best practices, and measurable outcomes. The format tends to ble... more

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How many listeners does Mastering ServiceTitan get?

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Which podcasts are similar to Mastering ServiceTitan?

These podcasts share a similar audience with Mastering ServiceTitan:

1. Toolbox for the Trades
2. Waste No Day: A Home Services Motivational Podcast
3. Can't Stop the Growth
4. The Joe Rogan Experience
5. The BetterLife Podcast

How many episodes of Mastering ServiceTitan are there?

Mastering ServiceTitan launched 2 years ago and published 115 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Mastering ServiceTitan?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

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What guests have appeared on Mastering ServiceTitan?

Recent guests on Mastering ServiceTitan include:

1. James Beyer
2. Matt Webb
3. Sena Sadeghi
4. Jen Alonso
5. Connor Watumull
6. Sabrina Withers
7. Danielle Combs
8. Amanda Root

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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