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Artwork for Mastering ServiceTitan

Mastering ServiceTitan

ServiceTitan Podcasts
Servicetitan
Service Titan
Field Mobile App
Pantheon
Atlas
Artificial Intelligence
Scheduling Pro
Adaptive Capacity
Marketing Pro
Titanadvisor
Titan Advisor
MITER
Dispatch Pro
Touchless Accounting
Dynamic Pricing
Automation
Service Agreements
HVAC
Price Book
Service Titan Dispatch Board

Mastering ServiceTitan is your guide to getting the most out of ServiceTitan. Each episode, ServiceTitan power users share their strategies and success stories to give you real, actionable advice on how to leverage ServiceTitan for your business. Whether you’re new to ServiceTitan, or have been on the platform for years, you'll hear how businesses just like yours have transformed their operations,... more

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Artwork for Mastering ServiceTitan

Latest Episodes

In this episode, Josh sits down with Jacqueline "Jax" Youngdahl, Training Specialist at HomeX, to discuss the company's four-week CSR training program. Jax shares how HomeX has scaled its call center from fewer than 20 agents to 60+, all while mainta... more

In this episode, we welcome back returning guest Paul Belessis, Growth Marketing Manager at ServiceTitan, to outline an optimized summer marketing strategy. Paul breaks down how to balance wide brand awareness with hyper-targeted, multi-channel local... more

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In this episode, we talk with Sarah Ghirardo, Director of Pro Content, Marketing Pro at ServiceTitan and one of the leaders behind Atlas, the AI-powered intelligence layer built directly into the ServiceTitan platform. Sarah explains how Atlas uses r... more

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In this episode, ServiceTitan’s own Shelby Breger and Christine Yang join the show to explore how Virtual Agents and Adaptive Capacity are helping contractors respond faster, book more jobs, and create a better customer experience. They explain how A... more

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In this episode, we sit down with Eric Krzywicki, owner of Redding Heating & Air, to talk about leadership, sobriety, AI adoption, and rebuilding a company from the inside out. After years of struggling personally and professionally, Eric made the de... more

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In this episode we talk with Tim Newhook, Training Specialist at HomeX Services Group, about what it takes to roll out ServiceTitan’s new Field Mobile App (FMA) across an organization with more than 1,000 technicians. Tim shares how HomeX approached ... more

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In this episode, we welcome Dan Lizette, the newly appointed Delivery Manager for Exteriors at ServiceTitan. Dan shares his unique perspective as a former customer and Director of Process Improvement at Mattioni Plumbing, Heating & Cooling. We dive i... more

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Sydney Biancardi, COO at Iceberg Home Services, joins the show to discuss the critical importance of ServiceTitan data fundamentals. Sydney shares her epic journey from starting as a CSR who offloaded shipments with a forklift to becoming a COO obses... more

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Recent Guests

Sarah Ghirardo
Director of Marketing Pro at ServiceTitan
ServiceTitan
Episode: Unlock Revenue Opportunities With ServiceTitan Atlas and Marketing Pro
Shelby Breger
Head of Conduit Success at ServiceTitan
ServiceTitan
Episode: How Adaptive Capacity Unlocks Virtual Agents and More
Christine Yang
Senior Product Manager at ServiceTitan
ServiceTitan
Episode: How Adaptive Capacity Unlocks Virtual Agents and More
Eric Krzywicki
Owner of Redding Heating & Air and Call Buddies in Chico
Redding Heating & Air; Call Buddies Chico
Episode: Psychological Safety in Leadership: How Trust Transformed an Entire Company
Tim Newhook
Training Specialist at HomeX Services Group
HomeX Services Group
Episode: The Field Mobile App at Scale: Lessons From a 1,000-Tech Rollout
Dan Lizette
Delivery Manager, Exteriors at Service Titan
Service Titan
Episode: ServiceTitan Exteriors: Lessons from a Customer Turned ServiceTitan Employee
Sydney Biancardi
COO at Iceberg Home Services
Iceberg Home Services
Episode: ServiceTitan Vocabulary: The Foundation of Accurate Reporting
Liz Larson
Office support staff at ARC Electric
ARC Electric
Episode: How Three People Handle Calls for a 65-Person Team With AI Voice Agent
Sena Sadeghi
Senior Manager of Customer Programs at Service Titan
Service Titan
Episode: Get More Out of ServiceTitan: The Resources You Might Be Missing

Host

Josh Lu
Host of Mastering ServiceTitan; guides discussion and introduces guests; Power user advocate for ServiceTitan

Talking Points

Recent interactions between the hosts and their guests.

Unlock Revenue Opportunities With ServiceTitan Atlas and Marketing Pro
Q: How do Marketing Pro and Atlas handle campaign creation and execution?
Atlas can draft the campaign content and audience, set up the campaign in Autopilot, and then automatically run it or hand off to the user for approval, while Autopilot handles ongoing management of campaigns and layers channels like SMS and email.
Unlock Revenue Opportunities With ServiceTitan Atlas and Marketing Pro
Q: What do Atlas recommendations look like in Marketing Pro once Atlas is enabled?
Atlas surfaces alerts and recommendations tied to key data points like unsold estimates, expiring memberships, and lapse customers, and then guides you through launching campaigns directly, with eventual alignment to your capacity and the option to start the campaign with one click.
7 Quick TitanAdvisor Wins to Save Your Time
Q: How does adding online payment links to invoices help businesses?
Online payment links give customers another convenient way to pay, potentially speeding up collections and reducing follow-ups; setup is simple when you have Service Titan Payments.
7 Quick TitanAdvisor Wins to Save Your Time
Q: What is membership billing protection and why is it valuable?
Membership billing protection automatically updates credit cards in the background, reducing failed payments and the time spent on manual updates, which helps maintain steady cash flow.
7 Quick TitanAdvisor Wins to Save Your Time
Q: What makes the conditional logic in Forms a standout feature for efficiency?
Conditional logic shortens forms by showing only relevant questions based on previous answers, which reduces technician frustration and increases form completion efficiency.

Audience Metrics

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Frequently Asked Questions About Mastering ServiceTitan

What is Mastering ServiceTitan about and what kind of topics does it cover?

This show helps service-based businesses, especially those using a field-service platform, turn data, processes, and campaigns into measurable gains. Across episodes, topics cluster around data governance and reporting in ServiceTitan, AI-assisted automation for front and back office, workflow optimization for dispatch, construction and maintenance projects, and strategic utilization of product features (from projects and payables to release highlights and marketing playbooks). Guests tend to share hands-on experiences, practical templates, and step-by-step playbooks for improving profitability, scheduling, and customer experience. A standout thread is the emphasis on actionable outcomes—whether it's boosting booking rates with AI, tighteni... more

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How many listeners does Mastering ServiceTitan get?

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What are the audience demographics for Mastering ServiceTitan?

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To see how many followers or subscribers Mastering ServiceTitan has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to Mastering ServiceTitan?

These podcasts share a similar audience with Mastering ServiceTitan:

1. Toolbox for the Trades
2. Waste No Day: A Home Services Motivational Podcast
3. The Home Service Expert Podcast
4. To The Point - Home Services VIP Room Podcast
5. The Martell Method w/ Dan Martell

How many episodes of Mastering ServiceTitan are there?

Mastering ServiceTitan launched 2 years ago and published 99 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Mastering ServiceTitan?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

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What guests have appeared on Mastering ServiceTitan?

Recent guests on Mastering ServiceTitan include:

1. Sarah Ghirardo
2. Shelby Breger
3. Christine Yang
4. Eric Krzywicki
5. Tim Newhook
6. Dan Lizette
7. Sydney Biancardi
8. Liz Larson

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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