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Artwork for Retail Disrupted

Retail Disrupted

Natalie Berg
Artificial Intelligence
Sustainability
E-Commerce
Retail
Unified Commerce
Menopause
AI In Retail
Marks & Spencer
Retail Transformation
Fortnum & Mason
Agentic Commerce
Shein
Charles Clinkard
Suri
Asda
Breast Cancer Now
River Island
Morrisons
Clothing Fit
Argos

Learn from the leaders and disruptors shaping the future of retail. Hosted by retail analyst Natalie Berg, Retail Disrupted® is a weekly podcast exploring the biggest trends in retail, e-commerce, and consumer behavior. Join us as we dive into the future of shopping — from AI-powered experiences and omnichannel strategy to reimagined stores, sustainability, social commerce, and more. We explore ho... more

PublishesTwice weeklyEpisodes128Founded3 years ago
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Artwork for Retail Disrupted

Latest Episodes

At Shoptalk Europe in Barcelona, Miya Knights — Retail Technology publisher and 3x retail author — cut straight through the AI hype with a blunt diagnosis: if you don't know your business and your customers, you're "stabbing in the dark" at which tec... more

A protein bar delivered in 4 minutes in India. A full grocery shop delivered in 17 minutes in London. Mariangela Marseglia, Amazon's VP of European Stores, explains why this kind of speed is no longer a premium — it's the new baseline.

Mariangela s... more

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E-commerce may have promised convenience, but increasingly consumers are experiencing something very different — missed deliveries, porch piracy, and what many are now calling "parcel anxiety."

In fact, 25% of first-attempt home deliveries fail and... more

Customers don't actually want ultra-fast grocery delivery. What they want is an easy solution for their daily, weekly, and monthly shopping missions. So what does this look like? Giuseppe Randazzo is Chief International Officer for foodpanda, foodora... more

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Recent Guests

Miha Jagodic
Founder and CEO of Bloq.it
Bloq.it
Episode: Home Delivery Is Fundamentally Broken — Bloq.it Co-Founder Miha Jagodic on the Last Mile Fix
Giuseppe Randazzo
Chief International Officer for Foodora, Food Panda and Yemeksepti
Foodora / Delivery Hero family
Episode: Why Developing Markets Are Beating Europe at Quick Commerce – Foodora's Chief International Officer
Philippe Gelder
President and CEO of Product of the Year Worldwide
Product of the Year Worldwide
Episode: China's Trojan Horse & Europe's Trust Crisis
Emma Betts
Head of the Tickled Pink Partnership at Asda
Asda
Episode: 30 Years, £100 Million: What Asda's Tickled Pink Teaches Every Retailer
Rachel Carrington
Head of Principal Partnerships at Breast Cancer Now
Breast Cancer Now
Episode: 30 Years, £100 Million: What Asda's Tickled Pink Teaches Every Retailer
Jo MacSween
Director of fundraising at CoppaFeel
CoppaFeel
Episode: 30 Years, £100 Million: What Asda's Tickled Pink Teaches Every Retailer
Meriel Neighbour
Director of Technology Delivery and Transformation at River Island
River Island
Episode: 5 Things the Morrisons CEO Taught Me + River Island on Fashion's New Pace
Rachel Levy
Head of Retail and Lifestyle at Snapchat
Snapchat
Episode: Gen Z's Digital Changing Room – Rachel Levy, Head of Retail & Lifestyle, Snapchat
Martin Newman
Author of ROI Reimagined; leading authority on customer centricity
Author, ROI Reimagined; Practicology veteran
Episode: ROI Reimagined: The 11 Metrics Every Retail Leader Needs Now

Host

Natalie Berg
Host of Retail Disrupted

Reviews

4.8 out of 5 stars from 73 ratings
  • Understand Where Retail is Headed

    With AI now more accessible than ever, the true competitive edge in retail isn’t just about technology - it’s about domain expertise. This is precisely what makes Natalie Berg’s podcast, Retail Disrputed, so compelling by leveraging her extensive leadership and deep knowledge of retail, curates insightful conversations with professionals who are shaping the future of the industry.

    Retail, as one of the largest sectors with over £517 billion in UK sales in 2024, employing nearly 2.9 million peop... more

    Apple Podcasts
    5
    LWLRB
    United Kingdoma year ago
  • 💎💎💎

    Natalie has such a bright and engaging energy which really makes interviews so enjoyable! Whether you’re looking for industry trend updates, inspiring case studies, or actionable strategies, you’ll find it all here! Helpful knowledge no matter what stage of business you’re in! I’m not a retailer myself, but as a PR coach for Ecom brands/retailers, I’m always looking for resources to recommend them🔥🔥

    @gloriachoupr

    Apple Podcasts
    5
    _doremi101
    United Statesa year ago
  • This is what is needed in retail today!

    Natalie’s curation of guests and take on the retail industry is fresh, forward leaning, and exactly what retailers need to consider as they work to evolve. This is a “must listen to!”

    Apple Podcasts
    5
    The Sweet Choice
    United States2 years ago
  • Must listen if your in retail

    Great source of information for anyone in the retail business.

    Apple Podcasts
    5
    Gangaroots
    Canada2 years ago
  • Insightful and varied

    I love how they look at all types of retail from online to grocery to brick and mortar stores

    Showing what works and how it evolves

    Apple Podcasts
    5
    SheriTraxler
    United States2 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Professional and insightful conversations that illuminate how AI and data drive retail decisions.
Great when you want practical, actionable takeaways from industry leaders.
Consistently high-quality guests offering diverse perspectives on retail trends.
Audience gets clear signals on where retail is headed and how to compete.
Energetic host with strong industry knowledge and compelling guest roster.

Top Business Podcasts

Talking Points

Recent interactions between the hosts and their guests.

Why Developing Markets Are Beating Europe at Quick Commerce – Foodora's Chief International Officer
Q: What are customers looking for beyond convenience?
Customers seek a balance of convenience, choice, and affordability, with good pricing, reliable delivery and a strong selection from trusted local partners; premium options may be used to accelerate service while discounts and strategic pricing keep the experience affordable.
Why Developing Markets Are Beating Europe at Quick Commerce – Foodora's Chief International Officer
Q: Which markets are doing quick commerce really well today?
Randazzo highlights that maturity varies widely; some developing markets leapfrog direct online grocery stages, and performance isn't strictly tied to Europe's level of development, with places like Bangladesh and Pakistan showing advanced quick commerce activity relative to Northern Europe.
From Instacart to Highstock - an eBay for Discount Inventory
Q: How does Highstock address the destruction of inventory and its impact on brands and the environment?
Destruction is costly and damaging to the environment; Highstock provides a preferred alternative that recovers cash and prevents waste by routing excess stock to appropriate buyers, reducing the need for destruction.
From Instacart to Highstock - an eBay for Discount Inventory
Q: Tell us a little bit more about the platform and how it works.
Highstock connects brands with off-market, wholesale buyers through a private marketplace where bidders compete for unsold inventory, allowing brands to choose allocation paths (importers, bigger retailers, or new markets) to maximize recovery while protecting brand integrity.
Automating the Art of Negotiation: How Nibble Lets Online Shoppers Haggle For Lower Prices
Q: What advice would you give retailers just starting with AI integration in their stores?
Test with flexible tech stacks or sub-brands on platforms like Shopify to pilot changes, ensure the initiative has clear business impact, and use the pilot to generate case studies before scaling to the main site.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

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Location
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Frequently Asked Questions About Retail Disrupted

What is Retail Disrupted about and what kind of topics does it cover?

This show centers on the future of retail, exploring how AI, omnichannel strategies, evolving consumer behavior, and sustainability reshape shopping. Episodes feature senior executives, founders, and academics who share practical tactics—ranging from agentic commerce and unified commerce to store design and delivery experiences—and illuminate how brands can stay relevant in a digital era. A notable strength is the diverse mix of guests, from heritage retailers to tech-forward disruptors, offering both actionable insights and strategic context for navigating rapid change. The format tends to combine real-world case studies with forward-looking frameworks, making it useful for listeners ranging from operators to technology buyers and brand st... more

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Which podcasts are similar to Retail Disrupted?

These podcasts share a similar audience with Retail Disrupted:

1. The Diary Of A CEO with Steven Bartlett
2. The Rest Is Money
3. The Rest Is Politics
4. ZOE Science & Nutrition
5. The News Agents

How many episodes of Retail Disrupted are there?

Retail Disrupted launched 3 years ago and published 128 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Retail Disrupted?

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What guests have appeared on Retail Disrupted?

Recent guests on Retail Disrupted include:

1. Miha Jagodic
2. Giuseppe Randazzo
3. Philippe Gelder
4. Emma Betts
5. Rachel Carrington
6. Jo MacSween
7. Meriel Neighbour
8. Rachel Levy

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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