Rephonic
Artwork for Retail Disrupted

Retail Disrupted

Natalie Berg
Artificial Intelligence
AI In Retail
E-Commerce
Retail
SURI
Agentic Commerce
Unified Commerce
Charles Clinkard
Fortnum & Mason
Shopify
Hyper-Personalization
Estée Lauder Companies
Culture
NCR Voyix
Retail Stores/food Service Convergence
Shein
Middlesbrough, United Kingdom
Pets At Home
Hampers
Luxury

Learn from the leaders and disruptors shaping the future of retail. Hosted by retail analyst Natalie Berg, Retail Disrupted™ is a weekly podcast exploring the biggest trends in retail, e-commerce, and consumer behavior. Join us as we dive into the future of shopping — from AI-powered experiences and omnichannel strategy to reimagined stores, sustainability, social commerce, and more. We explore ho... more

PublishesTwice weeklyEpisodes122Founded3 years ago
Number of ListenersCategories
NewsBusiness NewsBusiness

Listen to this Podcast

Artwork for Retail Disrupted

Latest Episodes

What does the CEO of Morrisons actually think about AI, shopper loyalty, and the pace of change? Retail analyst Natalie Berg shares five direct learnings — then River Island's Tech Director reveals how fashion is fighting the same battle.

In this e... more

YouTube

Snapchat is no longer just a messaging app — it's Gen Z's discovery engine, digital changing room, and social shopping hub, and it's transforming how forward-thinking retailers must think about the purchase funnel.

90% of UK Gen Z are on Snapchat. ... more

Traditional ROI is broken. If you're still measuring success with quarterly numbers and like-for-like sales, you're flying blind into the next decade of retail.

In this episode, host Natalie Berg is joined by Martin Newman — "The Consumer Champion"... more

YouTube

This CFO doesn't care about ROI. Instead, Vineta Bajaj (Holland & Barrett CFO) believes we should be asking:

How will the customer's life change? Will they get a better assortment? Will they get better pricing? Will they get dynamic pricing? Will t... more

Key Facts

Accepts Guests
Accepts Sponsors
Contact Information
Podcast Host
Number of Listeners
Find out how many people listen to this podcast per episode and each month.

Similar Podcasts

Recent Guests

Stephen Preuss
CEO and co-founder of PayMore Group
PayMore Group
Episode: Why PayMore's Physical-First Strategy Is Winning the Recommerce Race
Deann Evans
Shopify's Managing Director for EMEA
Shopify
Episode: How AI Is Changing Shopping: Shopify MD on Agentic Commerce & Retail's Future
Jo Newton
Director of Buying for Hampers, Fashion, Beauty & Home at Fortnum & Mason
Fortnum & Mason
Episode: How Fortnum & Mason Is Redefining Luxury for the Next-Generation Shopper
Simon Ellis
Head of AI Transformation and Enterprise Architecture at Pets at Home
Pets at Home
Episode: Inside Pets at Home's AI Transformation: What Agentic Shopping Changes for Retail
Tim Payne
Managing Director, Charles Clinkard
Charles Clinkard
Episode: Future-Proofing Footwear Retail: Mastering Inventory & Digital Strategy | Charles Clinkard MD
Morgan Rivers
District Marketing Director at UPS for the UK, Ireland and the Nordics
UPS
Episode: The Psychology of Delivery: UPS Insights from The Delivery Conference
Jonathan Reynolds
Associate Professor in retail marketing and deputy dean at Said Business School, University of Oxford
University of Oxford
Episode: Futureproofing Retail Strategy: The Oxford Playbook (Prof. Jonathan Reynolds)
Amit Acharya
Corporate Vice President of Product and Design for Retail Commerce
NCR Voyix
Episode: Agentic Commerce: Why NCR Voyix Says "Months To Minutes" Is The New Standard
Gyve Safavi
Co-founder of SURI
SURI
Episode: The SURI Story: From D2C Startup to Target Shelves in 3 Years

Host

Natalie Berg
Host of Retail Disrupted

Reviews

4.8 out of 5 stars from 73 ratings
  • Understand Where Retail is Headed

    With AI now more accessible than ever, the true competitive edge in retail isn’t just about technology - it’s about domain expertise. This is precisely what makes Natalie Berg’s podcast, Retail Disrputed, so compelling by leveraging her extensive leadership and deep knowledge of retail, curates insightful conversations with professionals who are shaping the future of the industry.

    Retail, as one of the largest sectors with over £517 billion in UK sales in 2024, employing nearly 2.9 million peop... more

    Apple Podcasts
    5
    LWLRB
    United Kingdoma year ago
  • 💎💎💎

    Natalie has such a bright and engaging energy which really makes interviews so enjoyable! Whether you’re looking for industry trend updates, inspiring case studies, or actionable strategies, you’ll find it all here! Helpful knowledge no matter what stage of business you’re in! I’m not a retailer myself, but as a PR coach for Ecom brands/retailers, I’m always looking for resources to recommend them🔥🔥

    @gloriachoupr

    Apple Podcasts
    5
    _doremi101
    United Statesa year ago
  • This is what is needed in retail today!

    Natalie’s curation of guests and take on the retail industry is fresh, forward leaning, and exactly what retailers need to consider as they work to evolve. This is a “must listen to!”

    Apple Podcasts
    5
    The Sweet Choice
    United Statesa year ago
  • Must listen if your in retail

    Great source of information for anyone in the retail business.

    Apple Podcasts
    5
    Gangaroots
    Canada2 years ago
  • Insightful and varied

    I love how they look at all types of retail from online to grocery to brick and mortar stores

    Showing what works and how it evolves

    Apple Podcasts
    5
    SheriTraxler
    United States2 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Professional and insightful conversations that illuminate how AI and data drive retail decisions.
Great when you want practical, actionable takeaways from industry leaders.
Consistently high-quality guests offering diverse perspectives on retail trends.
Audience gets clear signals on where retail is headed and how to compete.
Energetic host with strong industry knowledge and compelling guest roster.

Top Business Podcasts

The Story of Money
The Story of MoneyFinancial Times
The Martin Lewis Podcast
The Martin Lewis PodcastBBC Radio 5 Live
Aspire with Emma Grede
Aspire with Emma GredeEmma Grede | Audacy
Mind Your Business With Sara & Helen
Mind Your Business With Sara & HelenSara Davies & Helen Goddard
Garys Economics
Garys EconomicsGary Stevenson
Unhedged
UnhedgedFinancial Times & Pushkin Industries

Talking Points

Recent interactions between the hosts and their guests.

Retail Goes Global: How Brands Win Locally with Cultural Intelligence
Q: What would your advice be to retailers and brands tuning in today for globalization?
Focus internally first: ensure staff deeply understands the brand and how it should relate to customers in different markets before scaling outward, and be prepared for significant local adaptation to maintain relevance.
Why PayMore's Physical-First Strategy Is Winning the Recommerce Race
Q: What do you envision for retail in 2030?
Physical presence will remain essential, but stores may be smaller with more optimized square footage. The balance between online and in-store experiences will continue, with technology enabling faster, safer transactions and a continued emphasis on experiential retail rather than purely online shopping.
Why PayMore's Physical-First Strategy Is Winning the Recommerce Race
Q: What do you look for when hiring store staff and franchisees to maintain PayMore's standards?
We prioritize hands-on, selective onboarding of franchisees and store staff who are passionate about electronics, customer-focused, and aligned with the PayMore brand. Management emphasizes training, empowerment, and close, ongoing involvement to maintain high execution and customer satisfaction.
Why PayMore's Physical-First Strategy Is Winning the Recommerce Race
Q: What is your store strategy and why do you see bricks-and-mortar as advantageous over a fully digital approach?
Bricks-and-mortar stores provide trust and safety through in-person diagnostics, instant cash, and the ability to physically assess devices. This reduces misrepresentation risk in online-only transactions, accelerates the exchange, and helps build a loyal customer base that returns for both selling and purchasing.
Why PayMore's Physical-First Strategy Is Winning the Recommerce Race
Q: How have you seen customer perception evolve over the last two decades of operation?
Customers have shifted toward valuing affordability, environmental responsibility, and convenience. The idea of a safe, trusted place to buy or sell pre-owned electronics has become mainstream, with many preferring the PayMore model because of transparency, speed, and the ability to upgrade via a reliable, physical store experience.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About Retail Disrupted

What is Retail Disrupted about and what kind of topics does it cover?

This show centers on the future of retail, exploring how AI, omnichannel strategies, evolving consumer behavior, and sustainability reshape shopping. Episodes feature senior executives, founders, and academics who share practical tactics—ranging from agentic commerce and unified commerce to store design and delivery experiences—and illuminate how brands can stay relevant in a digital era. A notable strength is the diverse mix of guests, from heritage retailers to tech-forward disruptors, offering both actionable insights and strategic context for navigating rapid change. The format tends to combine real-world case studies with forward-looking frameworks, making it useful for listeners ranging from operators to technology buyers and brand st... more

Where can I find podcast stats for Retail Disrupted?

Rephonic provides a wide range of podcast stats for Retail Disrupted. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to Retail Disrupted and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.

How many listeners does Retail Disrupted get?

Rephonic provides a full set of podcast information for three million podcasts, including the number of listeners. View further listenership figures for Retail Disrupted, including podcast download numbers and subscriber numbers, so you can make better decisions about which podcasts to sponsor or be a guest on. You will need to upgrade your account to access this premium data.

What are the audience demographics for Retail Disrupted?

Rephonic provides comprehensive predictive audience data for Retail Disrupted, including gender skew, age, country, political leaning, income, professions, education level, and interests. You can access these listener demographics by upgrading your account.

How many subscribers and views does Retail Disrupted have?

To see how many followers or subscribers Retail Disrupted has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to Retail Disrupted?

These podcasts share a similar audience with Retail Disrupted:

1. Retail Roundup [news, trading updates & stories from Retail Economics]
2. The News Agents
3. The Rest Is Politics
4. Political Currency
5. The Rest Is Football

How many episodes of Retail Disrupted are there?

Retail Disrupted launched 3 years ago and published 122 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Retail Disrupted?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for Retail Disrupted?

Rephonic pulls ratings and reviews for Retail Disrupted from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.

View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.

How do I access podcast episode transcripts for Retail Disrupted?

Rephonic provides full transcripts for episodes of Retail Disrupted. Search within each transcript for your keywords, whether they be topics, brands or people, and figure out if it's worth pitching as a guest or sponsor. You can even set-up alerts to get notified when your keywords are mentioned.

What guests have appeared on Retail Disrupted?

Recent guests on Retail Disrupted include:

1. Stephen Preuss
2. Deann Evans
3. Jo Newton
4. Simon Ellis
5. Tim Payne
6. Morgan Rivers
7. Jonathan Reynolds
8. Amit Acharya

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

Find and pitch the right podcasts

We help savvy brands, marketers and PR professionals to find the right podcasts for any topic or niche. Get the data and contacts you need to pitch podcasts at scale and turn listeners into customers.
Try it free for 7 days