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Artwork for PhorestFM: Building a Stronger Industry, Together

PhorestFM: Building a Stronger Industry, Together

Phorest Software
Leadership
Salon Industry
Salon Management
Beauty Industry
Phorest Salon Software
Customer Experience
Conscious Productivity
Entrepreneurship
Salon Owners Summit 2024
Diversity and Inclusion
Codependency
Sustainability
Work-Life Balance
Mental Health
Green Salon Collective
Mentorship
Covid-19
Neurodiversity
Circular Economy
UK Beauty Industry

The professional hair, beauty, and medi-aesthetics industry has a lot to be proud of. Phorest has always been in awe of it. The energy. The camaraderie. The creativity. Being a business owner takes courage, but it can sometimes become an isolating, all-consuming reality. Amidst the daily whirlwind of tasks, there’s still the challenge of thinking ahead, of carving a path forward.The PhorestFM podc... more

PublishesTwice monthlyEpisodes364Founded10 years ago
Number of ListenersCategories
MarketingBusinessManagement

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Artwork for PhorestFM: Building a Stronger Industry, Together

Latest Episodes

[334] Ildi Arlette is a business consultant, certified coach, and former clinic owner with 24 years of experience working with over 450 medical aesthetics clinics, spas, salons and wellness businesses across Canada and the US. She's known for helping... more

[333] Hair, beauty and aesthetics businesses are built on the promise of transformation, and today, the industry at large is being asked to evolve in ways that more than just grit, demand creativity, collaboration, community and intention.

In this e... more

[332] Jules Molina — Guest Experience Team Leader, Consultant, and Shareholder — and Ashley Prowell — Phorest North America Education Specialist — share a deep passion for operational systems developed over years of hands-on experience in the hair an... more

[331] Raquel Merlini is the founder of R SKIN Aesthetics in Michigan. As a seasoned Registered Nurse and Certified Aesthetic Nurse Specialist with over 14 years of experience in the plastics industry, she offers a real-world model of collaborative ca... more

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Recent Guests

Ildi Arlette
Award-winning business leader and founder of Results Continuum Inc.
Results Continuum Inc
Episode: Results May Vary: Ildi Arlette on Receding Trust and the Capacity to Keep Going
Sophia-Fai Roche
Journalist at Aesthetics Journal
Aesthetics Journal
Episode: What's Next: A Dialogue on Facing Industry Shifts and Opportunities in the UK & Irish Markets
Nicky Pope
Publisher of Tribute Magazine and Chair of the Hair Committee at the British Beauty Council
Tribute Magazine / British Beauty Council
Episode: What's Next: A Dialogue on Facing Industry Shifts and Opportunities in the UK & Irish Markets
Ellen Cummings
Deputy Editor at Professional Beauty Group
Professional Beauty Group
Episode: What's Next: A Dialogue on Facing Industry Shifts and Opportunities in the UK & Irish Markets
Jennifer Paxton
Editor-in-Chief of Barber EVO and Salon EVO
EVO Media Group
Episode: What's Next: A Dialogue on Facing Industry Shifts and Opportunities in the UK & Irish Markets
Jules Molina
Salon owner and Summit Salon Business Center front desk trainer and salon coach
Salon Summit / Summit Salon Business Center
Episode: The Bot-tom Line: Jules Molina & Ashley Prowell on Turning the Front Desk Into a Profit Center
Ashley Prowell
North America Education Specialist at Phorest
Phorest
Episode: The Bot-tom Line: Jules Molina & Ashley Prowell on Turning the Front Desk Into a Profit Center
Raquel Merlini
Registered nurse, licensed esthetician, certified aesthetics nurse specialist; founder of R Skin Aesthetics
R Skin Aesthetics
Episode: Raquel Merlini on Building a Broader System of Care & World of Integrity in Aesthetics
Joanne Starkman
Founder, Chief Visionary Officer and sole of Innersense Organic Beauty
Innersense Organic Beauty
Episode: Leading In Alignment With Joanne Starkman: A Continuous & Conscious Return to Self

Host

Alex Bélisle-Springer
Host of multiple shows and guiding conversations; Global Education Content Lead at Phorest Salon Software

Reviews

5.0 out of 5 stars from 115 ratings
  • Perfection

    This is a must listen podcast for anyone and everyone in the beauty industry! Alex is incredible.

    Apple Podcasts
    5
    ashleenicolexo
    United States5 months ago
  • Insightful, Inspiring and Great for the Salon Community

    PhorestFM is such a great listen for anyone in the hair and beauty industry. It’s always insightful and packed with real conversations that actually relate to what salon owners and professionals experience day to day. I love how inspirational the guests and stories are, and how it highlights different voices across the industry. It really feels like it helps keep the community connected while sharing ideas, challenges and wins. Definitely a podcast I look forward to and would recommend to anyone... more

    Apple Podcasts
    5
    SalonCommunityMember
    United States5 months ago
  • Love this one

    Alex always asks thoughtful questions and it gives a lot of good insight into what it takes to be a successful leader, a considerate entrepreneur, and a beauty industry expert in practical and creative ways. I always get some new perspectives when I listen

    Apple Podcasts
    5
    Sheri Francis
    United States5 months ago
  • Great!

    Great tone, super informative, fantastic software - thanks for doing what you do!

    Apple Podcasts
    5
    BST2015
    United States5 months ago
  • Best of the best

    One of my favorite podcasts! I love this show and I love Phorest!

    Apple Podcasts
    5
    Eveksk
    United States5 months ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

The host asks thoughtful questions and keeps conversations focused on actionable takeaways.
Listeners praise practical, real-world insights for salon growth and leadership.
Guests are diverse and industry-relevant, with a strong emphasis on community and ethics.

Chart Rankings

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Talking Points

Recent interactions between the hosts and their guests.

Results May Vary: Ildi Arlette on Receding Trust and the Capacity to Keep Going
Q: What does rebuilding trust actually look like in practice for the aesthetic and hair/beauty industries?
Rebuilding trust centers on showing tangible actions that demonstrate core values—consistently delivering on promises, personalizing the guest experience, and ensuring reliability in every touchpoint.
Results May Vary: Ildi Arlette on Receding Trust and the Capacity to Keep Going
Q: At what point does avoiding discomfort become a disservice to the client or patient?
Avoiding clear recommendations and not addressing a primary pain point leaves clients without solutions; honest guidance and actionable next steps are essential for true service.
Results May Vary: Ildi Arlette on Receding Trust and the Capacity to Keep Going
Q: When you think about where both sectors are right now, how would you describe the growth path of each sector?
Growth should not be assumed from rapid expansion alone; sustainable growth depends on solid structures, clarity, and the ability to adapt to uncertainty, while maintaining service quality and hospitality.
The Bot-tom Line: Jules Molina & Ashley Prowell on Turning the Front Desk Into a Profit Center
Q: What myths about AI did you want to debunk, and how do you approach change with your teams?
Myth-busting centers on the belief that AI will replace staff or diminish personal connection; the speakers argue that change is about augmenting human work, not eliminating it, and emphasize transparency, training, and shared decision-making to foster ownership.
The Bot-tom Line: Jules Molina & Ashley Prowell on Turning the Front Desk Into a Profit Center
Q: How can a salon turn the front desk into a profit center without sacrificing the guest experience?
By defining clear front-desk KPIs (service sales, gift cards, referrals, rebooking, retail), attaching incentives, implementing a structured SOP-driven workflow (check-in/check-out), and using AI to handle repetitive tasks so staff can focus on personalized customer service and upsell opportunities.

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Frequently Asked Questions About This Podcast

What is This Podcast about and what kind of topics does it cover?

A show focused on management, marketing, leadership, and culture within professional beauty, hair, and medi-aesthetics. Conversational episodes feature salon owners, brand leaders, and industry educators sharing actionable insights on growing teams, improving client experience, integrating technology, and building sustainable businesses. Noteworthy is the blend of practitioner wisdom with data-driven topics, plus episodes that spotlight live events and cross-industry perspectives, which can give listeners practical Playbooks for profitability, retention, and culture. Potential guests and sponsors may find value in leadership, customer experience, and community-building angles that consistently surface across episodes.

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Which podcasts are similar to this podcast?

These podcasts share a similar audience with this podcast:

1. Thriving Stylist Podcast
2. Salon Owners Collective
3. Grow My Salon Business Podcast
4. Beyond The Technique Podcast
5. The Mel Robbins Podcast

How many episodes of this podcast are there?

this podcast launched 10 years ago and published 364 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on this podcast?

Recent guests on this podcast include:

1. Ildi Arlette
2. Sophia-Fai Roche
3. Nicky Pope
4. Ellen Cummings
5. Jennifer Paxton
6. Jules Molina
7. Ashley Prowell
8. Raquel Merlini

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