
The Loyalty Podcast from New World Loyalty brings together leading voices from across the industry to explore the latest ideas, innovations and challenges in customer loyalty. Hosted by Iain Pringle, the series combines in-depth conversations with industry experts and lively Newscast discussions on the news and trends shaping loyalty around the world.
| Publishes | Monthly | Episodes | 127 | Founded | 7 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Category | Business | |||

AI is changing loyalty management. But are we ready to rethink the role itself? Donald Baal (NASCAR), Matteo Costa (formerly TK Maxx) and Jan-Pieter Lips (Capillary Technologies) explore how AI is reshaping the way loyalty programmes operate. From au... more
Loyalty membership is growing around the world. But customers are becoming more selective about the programmes they actually use. Ian Pringle is joined by Charlie Hills of Mando Connect and Adam Posner of The Point of Loyalty to compare years of loya... more
What is a reward actually worth? Newscast 30 explores how coffee, digital badges, streaks and access can influence behaviour—and when low- or no-cost rewards create real commercial value. Featuring Amanda Cromhout, Tom Peace, Anya Jones, Dr Jacqui No... more
AI is changing loyalty — but the real opportunity isn't automation. It's transformation. In this episode, leaders from McDonald's, Kobie and former Nike executive Linda Cereda explore what it really takes to build AI into loyalty: from rethinking cul... more
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Well done guys look forward to the next episode
Great podcast and group. Really insightful! Would be great to hear a bit about new app and platforms getting in the segment and trying to aggregate this world!
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Recent interactions between the hosts and their guests.
Listeners, social reach, demographics and more for this podcast.
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Loyalty-focused discussions gravitate toward program design, partnerships, and the evolving tech stack powering modern loyalty programs. Episodes frequently explore AI-driven personalization, data governance, retail media, and measurement, with practical case studies from airlines, retailers, and hospitality brands. A notable strength is bringing together practitioners, researchers, and platform vendors to surface actionable patterns, sabotage myths, and forecast the near-term evolution of loyalty ecosystems. The show is likely to appeal to marketers, category managers, and product leads who want real-world insights and thoughtful critique of loyalty strategies, often framing conversations around customer value, ethical data use, and measur... more
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The Loyalty Podcast launched 7 years ago and published 127 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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Recent guests on The Loyalty Podcast include:
1. Donald Baal
2. Matteo Costa
3. Jan-Pieter Lips
4. Charlie Hills
5. Adam Posner
6. Amanda Cromhout
7. Tom Peace
8. Anya Jones
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