Fixed Ops Focus
Steve Shaw & Dave RogersWelcome to the podcast that treats Fixed Operations like the profit powerhouse it actually is – no corporate fluff, no sugar-coating, no 45-minute intros about somebody’s childhood dog. If you’re tired of “best practices” that don’t practice and factory “recommendations” that starve your bottom line, pull up a chair. Dave and Steven are about to tell you how it really is – and exactly how to fix i... more
| Publishes | Twice weekly | Episodes | 49 | Founded | 5 months ago |
|---|---|---|---|---|---|
| Number of Listeners | Category | Business | |||
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Latest Episodes
Dave Rogers and Steve Shaw tackle one of the most under-trained skills in the dealership: the art of diffusing a hostile customer. They cover why most associates have poor customer-diffusion skills, what to do when a customer drops the F-bomb, how to... more
Dave Rogers and Steve Shaw expose what they're calling The Pseudo Warranty Conspiracy: a 25-year, quiet financial shift by automotive manufacturers that transferred billions in warranty cost off OEM books and onto dealers (via reinsurance liability) ... more
Episode 50 of Fixed Ops Focus Live tackles the difference between management and leadership—and what really separates a good service manager from a great one. Guest Bob Orozco of Wilmington Land Rover shares his path from service advisor to service m... more
Steve Shaw and Dave Rogers tackle one of the most confusing — and most urgent — paradoxes in fixed operations today: customer satisfaction scores are at all-time highs, while customer retention and RO traffic are quietly collapsing. Those numbers sho... more
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| Listeners per Episode | Gender Skew | Location | |||
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Which podcasts are similar to Fixed Ops Focus?
These podcasts share a similar audience with Fixed Ops Focus:
1. What the Fixed Ops?! (WTF?!)
2. Service Drive Revolution with Chris Collins
3. Car Dealership Guy Podcast
How many episodes of Fixed Ops Focus are there?
Fixed Ops Focus launched 5 months ago and published 49 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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