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Artwork for Service Drive Revolution

Service Drive Revolution with Chris Collins

Business Outlaws Network
Automotive Industry
Service Drive Revolution
Service Advisors
Fixed Operations
Service Managers
Automotive Diagnostics
Service Contracts
Warranty Claims
Hiring Practices
Customer Communication
Automotive
Customer Experience
Artificial Intelligence
Service Department Culture
Customer Relationship Management
Leadership
Customer Service
Warranty Claims Handling
Dealership Operations
Body Shop Management

Got a question for the show? Call us at 1-833-3-ASK-SDR! Chris Collins, the leading Automotive Service Manager Coach and Service Advisor Trainer in the world, discusses little known service drive secret weapons to help pull your service department ahead of the pack. Everything from hiring technicians, increasing dealership CSI, building relationships for long term customer retention, to increasing... more

PublishesWeeklyEpisodes100Founded10 years ago
Number of ListenersCategories
CareersBusinessEntrepreneurship

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Artwork for Service Drive Revolution

Latest Episodes

Everyone says they have a communication problem β€” but what if that's just the symptom?

In this episode of Service Drive Revolution #342, Chris Collins, Adam, and Hogi break down why most service departments don't actually suffer from poor communica... more

Service Managers, Fixed Ops Directors, and Dealership Leaders β€” If your service department feels busy but profits don't match the effort, the problem isn't your people. It's your leadership systems.

In this episode of Service Drive Revolution #341,... more

Service Advisors Refusing Walkarounds? Scheduling Chaos? Customers Who Can't Afford Repairs?

In this episode of Service Drive Revolution, Chris Collins answers real, unfiltered questions straight from the service drive.

From why advisors resist w... more

YouTube

Service Managers, Fixed Ops Leaders, and Dealership Executives β€” Why do some people and teams consistently outperform everyone else… while others stay stuck?

In this episode of Service Drive Revolution #339, Chris Collins and the team break down wh... more

YouTube

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Recent Guests

Clint Pulver
Emmy Award-winning drummer and bestselling author
Drums to Data
Episode: SDR #328: How Great Leaders Keep Technicians and Advisors from Quitting
Glenn Lundy
Automotive expert and founder of 800% Elite Automotive Club.
800% Elite Automotive Club
Episode: SDR #315 With Automotive Expert Glenn Lundy!
Jim Kozimor
Emmy-winning sportscaster and play-by-play announcer
NBC Sports
Episode: SDR #314 With Emmy-Winning Sportscaster Jim Kozimor
Scott Erickson
Grammy-nominated music producer known for his jingle sensibility and producing music for various shows, including Barney and Disney.
Episode: SDR #313 with Grammy-Nominated Producer Scott Erickson
Harry Soo
Grand Champion pitmaster and creator of Slap Your Daddy Barbecue
Slap Your Daddy Barbecue
Episode: Top Dog 2024 Preview with BBQ Grandmaster Harry Soo | SDR #305
Chris Jones
Episode: Q & A | Can You Be a Service Advisor Without Car Knowledge?
Will Guidara
Former co-owner of Eleven Madison Park and bestselling author.
Eleven Madison Park
Episode: Unreasonable Hospitality with Will Guidara | SDR #289

Host

Chris Collins
Host and leading Automotive Service Manager Coach and Service Advisor Trainer, exploring various service department strategies and operational improvements.

Reviews

4.6 out of 5 stars from 121 ratings
  • Their knowledge is our power!

    Met some of the staff in person which has inspired me to start listening and I promise if you listen and use the tools they give you, you will succeed!

    Apple Podcasts
    5
    Hopeblake71@yahoo
    United States10 months ago
  • First off I think the jokes are great🀣! The dealership service information they are giving is real life issues and how to overcome the objections. Great job guys, keep feeding the service department with knowledgeable information.

    Audible
    5
    Mark S.
    United States3 years ago
  • Fantastic service information

    First off I think the jokes are great🀣! The dealership service information they are giving is real life issues and how to overcome the objections. Great job guys, keep feeding the service department with knowledgeable information.

    Audible
    5
    Mark S.
    United States3 years ago
  • Fantastic service information

    First off I think the jokes are great🀣! The dealership service information they are giving is real life issues and how to overcome the objections. Great job guys, keep feeding the service department with knowledgeable information.

    Audible
    5
    Mark S.
    United States3 years ago
  • A must-listen!

    If you’re looking to level up your business, you’ve come to the right place. Service Drive Revolution is a must-listen for those in the automotive space (and beyond)! Chris is a fantastic host - and engaging conversations, actionable tips, and insights into the industry abound. Highly recommend tuning in!

    Apple Podcasts
    5
    oliviabaker13
    United States4 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Many reviews emphasize the quality and relevance of the content, making it a valuable resource for those working in dealerships.
Some feedback mentions the tendency for the hosts to engage in off-topic banter, but this is often outweighed by the usefulness of the information shared.
Listeners praise the actionable insights and humor delivered by the hosts, noting the practical advice that can be applied directly to the automotive service field.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#107
United States/Business/Careers
Apple Podcasts
#131
Canada/Business/Careers
Apple Podcasts
#60
Mexico/Business/Careers

Talking Points

Recent interactions between the hosts and their guests.

SDR #340: Your Fixed Ops Questions Answered: Scheduling, Walk-Arounds & Diagnostics
Q: How am I supposed to sell a repair found in our diagnostics when our customers are usually unable to afford the repairs?
Implementing a repair authorization process up front can help understand a customer's budget before proceeding with diagnostics.
SDR #340: Your Fixed Ops Questions Answered: Scheduling, Walk-Arounds & Diagnostics
Q: Why do service advisors fight the walk around at the point of write-up?
It's often due to a lack of leadership structure and systems in place that support this practice, leading to inconsistency among advisors.
SDR #334: TOXIC SHOP CULTURE FIX: How to Reset Your Dealership & Win Back Your Technicians
Q: What should I do about technicians that have a bad attitude and resist management?
Focus on building personal relationships and understanding their perspectives while setting clear boundaries and standards.
SDR #333: Your Fixed Ops Questions Answered: Surviving Bad Bosses, Broken Systems & Service Drive Problems
Q: What is my role in a small dealership with multiple responsibilities?
In a smaller setting, it's common to wear multiple hats, acting as both a service advisor and manager while also gaining valuable experience.
SDR #333: Your Fixed Ops Questions Answered: Surviving Bad Bosses, Broken Systems & Service Drive Problems
Q: How do I handle a service manager who blames others for everything?
It's crucial to establish boundaries, communicate effectively, and promote personal responsibility. Consider providing resources like books to your manager to improve their accountability.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About Service Drive Revolution

What is Service Drive Revolution about and what kind of topics does it cover?

Focused on the automotive service industry, this podcast tackles various aspects of running a successful service department. The discussions often revolve around effective training, leadership, and the dynamics of the service drive, providing actionable insights and strategies. Notably, the hosts engage in humorous storytelling while addressing serious issues, emphasizing the need for personal connections and strong workplace culture. The content appeals not only to automotive professionals but also to those in other sectors seeking to improve customer relationships and operational efficiency.

Where can I find podcast stats for Service Drive Revolution?

Rephonic provides a wide range of podcast stats for Service Drive Revolution. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to Service Drive Revolution and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.

How many listeners does Service Drive Revolution get?

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What are the audience demographics for Service Drive Revolution?

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How many subscribers and views does Service Drive Revolution have?

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Which podcasts are similar to Service Drive Revolution?

These podcasts share a similar audience with Service Drive Revolution:

1. The Ben Shapiro Show
2. THE ED MYLETT SHOW
3. The EntreLeadership Podcast
4. Maxwell Leadership Podcast
5. Front Row Seat with Ken Coleman

How many episodes of Service Drive Revolution are there?

Service Drive Revolution launched 10 years ago and published 100 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Service Drive Revolution?

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Where can I see ratings and reviews for Service Drive Revolution?

Rephonic pulls ratings and reviews for Service Drive Revolution from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.

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What guests have appeared on Service Drive Revolution?

Recent guests on Service Drive Revolution include:

1. Clint Pulver
2. Glenn Lundy
3. Jim Kozimor
4. Scott Erickson
5. Harry Soo
6. Chris Jones
7. Will Guidara

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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