Rephonic
Artwork for Service Drive Revolution

Service Drive Revolution with Chris Collins

Chris Collins
Automotive Industry
Leadership
Customer Experience
Customer Service
Service Management
Fixed Operations
Service Advisors
Service Drive Revolution
Automotive Service
Service Managers
Automotive Service Advisors
Service Drive
Service Departments
Net Promoter Score
Taylor Swift
Hiring Practices
Profitability
Customer Loyalty
Dealership Business Model
Automotive Service Industry

Got a question for the show? Call us at 1-833-3-ASK-SDR! Chris Collins, the leading Automotive Service Manager Coach and Service Advisor Trainer in the world, discusses little known service drive secret weapons to help pull your service department ahead of the pack. Everything from hiring technicians, increasing dealership CSI, building relationships for long term customer retention, to increasing... more

PublishesWeeklyEpisodes521Founded10 years ago
Number of ListenersCategories
CareersBusinessEntrepreneurship

Listen to this Podcast

Artwork for Service Drive Revolution

Latest Episodes

Why isn't Fixed Ops saving dealerships while vehicle sales and front-end gross are falling?

In Service Drive Revolution #374, Chris, Hogi and Adam examine why service and parts departments are remaining flat when they should be carrying dealership ... more

YouTube

Great service managers don't simply survive the month—they build stronger teams, improve the customer experience and create consistently profitable service departments.

In this episode of Service Drive Revolution, automotive fixed operations expert... more

YouTube

Should your dealership replace its human BDC with AI? Not so fast. In SDR #372, Chris Collins, Hogi, and Adam break down what AI phone systems can—and still can't—do inside a dealership service department. Drawing on experience inside hundreds of dea... more

YouTube

What if your service drive became one of your dealership's most powerful—and consistent—vehicle sales channels? In this episode of Service Drive Revolution, Chris Collins, Hogi, and Adam reveal how dealerships can turn everyday service appointments i... more

Key Facts

Accepts Sponsors
Contact Information
Podcast Host
Number of Listeners
Find out how many people listen to this podcast per episode and each month.

Similar Podcasts

People also subscribe to these shows.

Car Dealership Guy Podcast
Car Dealership Guy PodcastCar Dealership Guy
Jocko Podcast
Jocko PodcastJocko DEFCOR Network
The Wealthy Barber Podcast
The Wealthy Barber PodcastThe Wealthy Barber Inc.

Recent Guests

Joan Lunden
Guest on Books That Changed My Life lineup, discussing a book that changed her life
Journalist/Author
Episode: SDR #364: What I Learned As A General Manager
Andrew East
Former NFL long snapper; author; appeared in Books That Changed My Life interview
Episode: SDR #361: How I Mastered Dealership Financial Statements
Thomas Kemper
Adviser discussed as a contrasting peer; introduced in the narrative
Episode: SDR #360: How I Arguably Made The Best Advisor Training
Clint Pulver
Emmy Award-winning drummer and bestselling author
Drums to Data
Episode: SDR #328: How Great Leaders Keep Technicians and Advisors from Quitting
Glenn Lundy
Automotive expert and founder of 800% Elite Automotive Club.
800% Elite Automotive Club
Episode: SDR #315 With Automotive Expert Glenn Lundy!
Jim Kozimor
Emmy-winning sportscaster and play-by-play announcer
NBC Sports
Episode: SDR #314 With Emmy-Winning Sportscaster Jim Kozimor
Scott Erickson
Grammy-nominated music producer known for his jingle sensibility and producing music for various shows, including Barney and Disney.
Episode: SDR #313 with Grammy-Nominated Producer Scott Erickson
Harry Soo
Grand Champion pitmaster and creator of Slap Your Daddy Barbecue
Slap Your Daddy Barbecue
Episode: Top Dog 2024 Preview with BBQ Grandmaster Harry Soo | SDR #305
Chris Jones
Episode: Q & A | Can You Be a Service Advisor Without Car Knowledge?

Host

Chris Collins
Host of Service Drive Revolution; frequent advisor and trainer in fixed ops and service drive, with a focus on leadership, systems, and training for dealership service departments.

Reviews

4.6 out of 5 stars from 124 ratings
  • Their knowledge is our power!

    Met some of the staff in person which has inspired me to start listening and I promise if you listen and use the tools they give you, you will succeed!

    Apple Podcasts
    5
    Hopeblake71@yahoo
    United Statesa year ago
  • First off I think the jokes are great🤣! The dealership service information they are giving is real life issues and how to overcome the objections. Great job guys, keep feeding the service department with knowledgeable information.

    Audible
    5
    Mark S.
    United States4 years ago
  • Fantastic service information

    First off I think the jokes are great🤣! The dealership service information they are giving is real life issues and how to overcome the objections. Great job guys, keep feeding the service department with knowledgeable information.

    Audible
    5
    Mark S.
    United States4 years ago
  • Fantastic service information

    First off I think the jokes are great🤣! The dealership service information they are giving is real life issues and how to overcome the objections. Great job guys, keep feeding the service department with knowledgeable information.

    Audible
    5
    Mark S.
    United States4 years ago
  • A must-listen!

    If you’re looking to level up your business, you’ve come to the right place. Service Drive Revolution is a must-listen for those in the automotive space (and beyond)! Chris is a fantastic host - and engaging conversations, actionable tips, and insights into the industry abound. Highly recommend tuning in!

    Apple Podcasts
    5
    oliviabaker13
    United States5 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

The host's practical coaching style and real-world shop anecdotes stand out.
Some episodes include banter that some listeners find excessive, but content remains highly valuable for automotive operations professionals.
Listeners appreciate actionable, battle-tested guidance for fixed ops and service drives.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

SDR #371 - Selling Cars From The Service Drive
Q: Focus on the handoff or focus on the relationship with the service team?
The host suggests it's both: maintain strong handoffs while building ongoing relationships in the service team, with strategies like having salespeople in the service department and doing reminder calls to keep the connection warm.
SDR #370: How To Reduce Parts Obsolesence
Q: What are the key differences between parts departments in car dealerships and heavy truck dealerships?
The panel explains that truck parts are more externally focused (B2B wholesale) with large outside sales, higher average part values, and inventory and pricing pressures that differ from car dealerships, where most parts business is driven by the service department and retail counter activity; overall, success hinges on strong processes, demand forecasting, and cross-department collaboration.
SDR #358: Viewer Q&A: Secret To Getting Promoted
Q: Savannah, with three years in the automotive industry and currently a lead service advisor, should I stay in this role for two more years to gain five years of experience, or pursue a different path to move up faster?
The hosts advise attaching yourself to clear measurable outcomes (e.g., dollars per ticket, CSI) and showing how you improve those metrics through leadership. They emphasize that advancement often comes from making the team around you better and delivering tangible results, not just tenure or a higher title. Focus on elevating the whole department, communicate your impact, and consider the broader strategic value you bring over simply chasing a higher rung.
SDR #356: Coaches Roundtable: Your Top Questions Answered!
Q: What are your thoughts on how to handle returning calls to customers after an inspection—addressing the original concern on the same call or calling back with MPI results?
Address the original concern on the first call, then clearly outline the additional items and their total price in one, consolidated presentation to avoid multiple calls.
SDR #344: Chris Collins Answers: Why Your Fixed Ops System Is Failing
Q: Why do managers like to have quick loops when they know they're not good for customer retention?
Collins explains that the service industry often perpetuates ineffective systems, and many managers mimic outdated practices rather than innovating based on customer needs. He emphasizes the importance of making service easy for customers to foster retention and maintain relationships.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About Service Drive Revolution

What is Service Drive Revolution about and what kind of topics does it cover?

This show targets automotive service departments, offering practical strategies to improve profitability, leadership, and customer experience in fixed operations. Across episodes, hosts discuss how to structure service drives, boost technician capacity, design repeatable training, and balance technology with human empathy. Frequent threads include leadership disciplines, systematizing processes (from video inspections to labor pricing), and building retention through better CSI and service-to-sales workflows. A standout trait is the moving picture of hands-on, battle-tested coaching—often with an emphasis on actionable cadences, academy-style training, and real-world shop anecdotes—making it helpful for shop managers, service advisors, and ... more

Where can I find podcast stats for Service Drive Revolution?

Rephonic provides a wide range of podcast stats for Service Drive Revolution. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to Service Drive Revolution and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.

How many listeners does Service Drive Revolution get?

Rephonic provides a full set of podcast information for four million podcasts, including the number of listeners. View further listenership figures for Service Drive Revolution, including podcast download numbers and subscriber numbers, so you can make better decisions about which podcasts to sponsor or be a guest on. You will need to upgrade your account to access this premium data.

What are the audience demographics for Service Drive Revolution?

Rephonic provides comprehensive predictive audience data for Service Drive Revolution, including gender skew, age, country, political leaning, income, professions, education level, and interests. You can access these listener demographics by upgrading your account.

How many subscribers and views does Service Drive Revolution have?

To see how many followers or subscribers Service Drive Revolution has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to Service Drive Revolution?

These podcasts share a similar audience with Service Drive Revolution:

1. Car Dealership Guy Podcast
2. The Shawn Ryan Show
3. Jocko Podcast
4. REAL AF with Andy Frisella
5. The Wealthy Barber Podcast

How many episodes of Service Drive Revolution are there?

Service Drive Revolution launched 10 years ago and published 521 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Service Drive Revolution?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for Service Drive Revolution?

Rephonic pulls ratings and reviews for Service Drive Revolution from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.

View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.

How do I access podcast episode transcripts for Service Drive Revolution?

Rephonic provides full transcripts for episodes of Service Drive Revolution. Search within each transcript for your keywords, whether they be topics, brands or people, and figure out if it's worth pitching as a guest or sponsor. You can even set-up alerts to get notified when your keywords are mentioned.

What guests have appeared on Service Drive Revolution?

Recent guests on Service Drive Revolution include:

1. Joan Lunden
2. Andrew East
3. Thomas Kemper
4. Clint Pulver
5. Glenn Lundy
6. Jim Kozimor
7. Scott Erickson
8. Harry Soo

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

Find and pitch the right podcasts

We help savvy brands, marketers and PR professionals to find the right podcasts for any topic or niche. Get the data and contacts you need to pitch podcasts at scale and turn listeners into customers.
Try it free for 7 days