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Artwork for Service Drive Revolution

Service Drive Revolution with Chris Collins

Business Outlaws Network
Automotive Industry
Customer Experience
Customer Service
Service Management
Leadership
Fixed Operations
Service Advisors
Service Drive Revolution
Automotive Service
Service Managers
Automotive Service Advisors
Service Departments
Net Promoter Score
Taylor Swift
Hiring Practices
Service Drive
Customer Loyalty
Dealership Business Model
Artificial Intelligence
Mcdonald's

Got a question for the show? Call us at 1-833-3-ASK-SDR! Chris Collins, the leading Automotive Service Manager Coach and Service Advisor Trainer in the world, discusses little known service drive secret weapons to help pull your service department ahead of the pack. Everything from hiring technicians, increasing dealership CSI, building relationships for long term customer retention, to increasing... more

PublishesWeeklyEpisodes100Founded10 years ago
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Artwork for Service Drive Revolution

Latest Episodes

Service Managers, Fixed Ops Directors, and Dealership Owners β€” are you tired of spending a fortune on marketing just to fill your drive with one-time customers? Most dealerships focus on "customer acquisition" while their current database is leaking ... more

Service Managers, Fixed Ops Directors, and Dealership Owners β€” your technicians are the heartbeat of your production, but most managers are losing them because they're playing by an outdated rulebook.

Motivation isn't just about the flat rate; it's... more

YouTube

Service Managers, Fixed Ops Directors, and Dealership Leaders β€” your technicians are the engine of your business, but most managers are driving them into the ground without realizing it.

Most dealerships misunderstand what actually motivates a tech... more

Service Managers, Fixed Ops Directors, and Dealership Owners β€” the gap between the leaders and the laggards in our industry is about to become an abyss. Most dealerships are looking at AI as a "maybe later" project, but the early adopters are already... more

YouTube

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Recent Guests

Clint Pulver
Emmy Award-winning drummer and bestselling author
Drums to Data
Episode: SDR #328: How Great Leaders Keep Technicians and Advisors from Quitting
Glenn Lundy
Automotive expert and founder of 800% Elite Automotive Club.
800% Elite Automotive Club
Episode: SDR #315 With Automotive Expert Glenn Lundy!
Jim Kozimor
Emmy-winning sportscaster and play-by-play announcer
NBC Sports
Episode: SDR #314 With Emmy-Winning Sportscaster Jim Kozimor
Scott Erickson
Grammy-nominated music producer known for his jingle sensibility and producing music for various shows, including Barney and Disney.
Episode: SDR #313 with Grammy-Nominated Producer Scott Erickson
Harry Soo
Grand Champion pitmaster and creator of Slap Your Daddy Barbecue
Slap Your Daddy Barbecue
Episode: Top Dog 2024 Preview with BBQ Grandmaster Harry Soo | SDR #305
Chris Jones
Episode: Q & A | Can You Be a Service Advisor Without Car Knowledge?
Will Guidara
Former co-owner of Eleven Madison Park and bestselling author.
Eleven Madison Park
Episode: Unreasonable Hospitality with Will Guidara | SDR #289

Host

Chris Collins
Host of Service Drive Revolution; automotive service manager coach and trainer with a focus on fixed operations, hiring, CSI, and customer retention.

Reviews

4.6 out of 5 stars from 123 ratings
  • Their knowledge is our power!

    Met some of the staff in person which has inspired me to start listening and I promise if you listen and use the tools they give you, you will succeed!

    Apple Podcasts
    5
    Hopeblake71@yahoo
    United Statesa year ago
  • First off I think the jokes are great🀣! The dealership service information they are giving is real life issues and how to overcome the objections. Great job guys, keep feeding the service department with knowledgeable information.

    Audible
    5
    Mark S.
    United States3 years ago
  • Fantastic service information

    First off I think the jokes are great🀣! The dealership service information they are giving is real life issues and how to overcome the objections. Great job guys, keep feeding the service department with knowledgeable information.

    Audible
    5
    Mark S.
    United States3 years ago
  • Fantastic service information

    First off I think the jokes are great🀣! The dealership service information they are giving is real life issues and how to overcome the objections. Great job guys, keep feeding the service department with knowledgeable information.

    Audible
    5
    Mark S.
    United States3 years ago
  • A must-listen!

    If you’re looking to level up your business, you’ve come to the right place. Service Drive Revolution is a must-listen for those in the automotive space (and beyond)! Chris is a fantastic host - and engaging conversations, actionable tips, and insights into the industry abound. Highly recommend tuning in!

    Apple Podcasts
    5
    oliviabaker13
    United States4 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Many appreciate the host's industry-insider perspective and real-world examples.
The show is lauded for consistent cadence and useful tactics, though a segment of listeners feel it sometimes leans into banter.
Listeners praise the practical, actionable guidance for running service departments and improving profitability.
Several reviews highlight entertaining moments and strong storytelling alongside substantive content.
Audience often mentions valuable tips on hiring technicians and improving CSI.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

SDR #344: Chris Collins Answers: Why Your Fixed Ops System Is Failing
Q: Why do managers like to have quick loops when they know they're not good for customer retention?
Collins explains that the service industry often perpetuates ineffective systems, and many managers mimic outdated practices rather than innovating based on customer needs. He emphasizes the importance of making service easy for customers to foster retention and maintain relationships.
SDR #340: Your Fixed Ops Questions Answered: Scheduling, Walk-Arounds & Diagnostics
Q: How am I supposed to sell a repair found in our diagnostics when our customers are usually unable to afford the repairs?
Implementing a repair authorization process up front can help understand a customer's budget before proceeding with diagnostics.
SDR #340: Your Fixed Ops Questions Answered: Scheduling, Walk-Arounds & Diagnostics
Q: Why do service advisors fight the walk around at the point of write-up?
It's often due to a lack of leadership structure and systems in place that support this practice, leading to inconsistency among advisors.
SDR #334: TOXIC SHOP CULTURE FIX: How to Reset Your Dealership & Win Back Your Technicians
Q: What should I do about technicians that have a bad attitude and resist management?
Focus on building personal relationships and understanding their perspectives while setting clear boundaries and standards.
SDR #333: Your Fixed Ops Questions Answered: Surviving Bad Bosses, Broken Systems & Service Drive Problems
Q: What is my role in a small dealership with multiple responsibilities?
In a smaller setting, it's common to wear multiple hats, acting as both a service advisor and manager while also gaining valuable experience.

Audience Metrics

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Frequently Asked Questions About Service Drive Revolution

What is Service Drive Revolution about and what kind of topics does it cover?

A practical, hands-on show focused on fixed operations in automotive service, with a strong emphasis on leadership, team culture, and profitability. Episodes frequently cover how to run efficient service departments, improve CSI and customer pay, hire and retain technicians, and create scalable processes that reduce wasted time. The hosts mix actionable tactics with real-world anecdotes, often tying in industry trends, training gaps, and strategic shifts in how service drives growth. A notable throughline is translating leadership and operations concepts into measurable outcomes, making it a go-to resource for shop managers, service advisors, and dealership operators seeking tangible improvements. The tone blends practical coaching with occ... more

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Which podcasts are similar to Service Drive Revolution?

These podcasts share a similar audience with Service Drive Revolution:

1. Car Dealership Guy Podcast
2. The Joe Rogan Experience
3. The Shawn Ryan Show
4. Jocko Podcast
5. The Jack Carr Channel

How many episodes of Service Drive Revolution are there?

Service Drive Revolution launched 10 years ago and published 100 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Service Drive Revolution?

Recent guests on Service Drive Revolution include:

1. Clint Pulver
2. Glenn Lundy
3. Jim Kozimor
4. Scott Erickson
5. Harry Soo
6. Chris Jones
7. Will Guidara

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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