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Artwork for Service Drive Revolution

Service Drive Revolution with Chris Collins

Business Outlaws Network
Automotive Industry
Customer Experience
Customer Service
Service Management
Leadership
Fixed Operations
Service Advisors
Service Drive Revolution
Automotive Service
Service Managers
Automotive Service Advisors
Service Departments
Net Promoter Score
Taylor Swift
Hiring Practices
Customer Loyalty
Service Drive
Dealership Business Model
Automotive Service Industry
Artificial Intelligence

Got a question for the show? Call us at 1-833-3-ASK-SDR! Chris Collins, the leading Automotive Service Manager Coach and Service Advisor Trainer in the world, discusses little known service drive secret weapons to help pull your service department ahead of the pack. Everything from hiring technicians, increasing dealership CSI, building relationships for long term customer retention, to increasing... more

PublishesWeeklyEpisodes100Founded10 years ago
Number of ListenersCategories
CareersBusinessEntrepreneurship

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Artwork for Service Drive Revolution

Latest Episodes

In this episode of Service Drive Revolution #359, Chris, Hogi, and Adam kick off a brand new series diving into the origin story of the Bulldog. Chris reminisces about the pivotal moments that shaped his career, starting with a life-altering piece of... more

In this episode of Service Drive Revolution #358, Chris, Hogi, and Adam dive into a controversial trend: dealerships using social media to make fun of their own customers. We also follow up on a massive career question (promotions) from our @YouTube... more

In this episode of Service Drive Revolution, Chris, Hogi, and Adam dive deep into the YouTube comment section to answer your most pressing questions about shop flow, advisor success, and the future of car ownership.

Plus: A heated discussion on the... more

YouTube

In this new episode of Service Drive Revolution, the entire CCI coaching staff is in the room — Chris, Jean, Hogi, Hunter, Blake, Adam, Jared, Avery, and Cliff — answering YOUR questions and getting brutally honest about the habits that made (and alm... more

YouTube

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Recent Guests

Clint Pulver
Emmy Award-winning drummer and bestselling author
Drums to Data
Episode: SDR #328: How Great Leaders Keep Technicians and Advisors from Quitting
Glenn Lundy
Automotive expert and founder of 800% Elite Automotive Club.
800% Elite Automotive Club
Episode: SDR #315 With Automotive Expert Glenn Lundy!
Jim Kozimor
Emmy-winning sportscaster and play-by-play announcer
NBC Sports
Episode: SDR #314 With Emmy-Winning Sportscaster Jim Kozimor
Scott Erickson
Grammy-nominated music producer known for his jingle sensibility and producing music for various shows, including Barney and Disney.
Episode: SDR #313 with Grammy-Nominated Producer Scott Erickson
Harry Soo
Grand Champion pitmaster and creator of Slap Your Daddy Barbecue
Slap Your Daddy Barbecue
Episode: Top Dog 2024 Preview with BBQ Grandmaster Harry Soo | SDR #305
Chris Jones
Episode: Q & A | Can You Be a Service Advisor Without Car Knowledge?
Will Guidara
Former co-owner of Eleven Madison Park and bestselling author.
Eleven Madison Park
Episode: Unreasonable Hospitality with Will Guidara | SDR #289

Host

Chris Collins
Host of Service Drive Revolution; automotive service manager coach and trainer with a focus on fixed operations, hiring, CSI, and customer retention.

Reviews

4.6 out of 5 stars from 123 ratings
  • Their knowledge is our power!

    Met some of the staff in person which has inspired me to start listening and I promise if you listen and use the tools they give you, you will succeed!

    Apple Podcasts
    5
    Hopeblake71@yahoo
    United Statesa year ago
  • First off I think the jokes are great🤣! The dealership service information they are giving is real life issues and how to overcome the objections. Great job guys, keep feeding the service department with knowledgeable information.

    Audible
    5
    Mark S.
    United States4 years ago
  • Fantastic service information

    First off I think the jokes are great🤣! The dealership service information they are giving is real life issues and how to overcome the objections. Great job guys, keep feeding the service department with knowledgeable information.

    Audible
    5
    Mark S.
    United States4 years ago
  • Fantastic service information

    First off I think the jokes are great🤣! The dealership service information they are giving is real life issues and how to overcome the objections. Great job guys, keep feeding the service department with knowledgeable information.

    Audible
    5
    Mark S.
    United States4 years ago
  • A must-listen!

    If you’re looking to level up your business, you’ve come to the right place. Service Drive Revolution is a must-listen for those in the automotive space (and beyond)! Chris is a fantastic host - and engaging conversations, actionable tips, and insights into the industry abound. Highly recommend tuning in!

    Apple Podcasts
    5
    oliviabaker13
    United States4 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Many appreciate the host's industry-insider perspective and real-world examples.
The show is lauded for consistent cadence and useful tactics, though a segment of listeners feel it sometimes leans into banter.
Listeners praise the practical, actionable guidance for running service departments and improving profitability.
Several reviews highlight entertaining moments and strong storytelling alongside substantive content.
Audience often mentions valuable tips on hiring technicians and improving CSI.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#194
Finland/Business/Careers

Talking Points

Recent interactions between the hosts and their guests.

SDR #358: Viewer Q&A: Secret To Getting Promoted
Q: Savannah, with three years in the automotive industry and currently a lead service advisor, should I stay in this role for two more years to gain five years of experience, or pursue a different path to move up faster?
The hosts advise attaching yourself to clear measurable outcomes (e.g., dollars per ticket, CSI) and showing how you improve those metrics through leadership. They emphasize that advancement often comes from making the team around you better and delivering tangible results, not just tenure or a higher title. Focus on elevating the whole department, communicate your impact, and consider the broader strategic value you bring over simply chasing a higher rung.
SDR #356: Coaches Roundtable: Your Top Questions Answered!
Q: What are your thoughts on how to handle returning calls to customers after an inspection—addressing the original concern on the same call or calling back with MPI results?
Address the original concern on the first call, then clearly outline the additional items and their total price in one, consolidated presentation to avoid multiple calls.
SDR #344: Chris Collins Answers: Why Your Fixed Ops System Is Failing
Q: Why do managers like to have quick loops when they know they're not good for customer retention?
Collins explains that the service industry often perpetuates ineffective systems, and many managers mimic outdated practices rather than innovating based on customer needs. He emphasizes the importance of making service easy for customers to foster retention and maintain relationships.
SDR #340: Your Fixed Ops Questions Answered: Scheduling, Walk-Arounds & Diagnostics
Q: How am I supposed to sell a repair found in our diagnostics when our customers are usually unable to afford the repairs?
Implementing a repair authorization process up front can help understand a customer's budget before proceeding with diagnostics.
SDR #340: Your Fixed Ops Questions Answered: Scheduling, Walk-Arounds & Diagnostics
Q: Why do service advisors fight the walk around at the point of write-up?
It's often due to a lack of leadership structure and systems in place that support this practice, leading to inconsistency among advisors.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About Service Drive Revolution

What is Service Drive Revolution about and what kind of topics does it cover?

A practical, hands-on show focused on fixed operations in automotive service, with a strong emphasis on leadership, team culture, and profitability. Episodes frequently cover how to run efficient service departments, improve CSI and customer pay, hire and retain technicians, and create scalable processes that reduce wasted time. The hosts mix actionable tactics with real-world anecdotes, often tying in industry trends, training gaps, and strategic shifts in how service drives growth. A notable throughline is translating leadership and operations concepts into measurable outcomes, making it a go-to resource for shop managers, service advisors, and dealership operators seeking tangible improvements. The tone blends practical coaching with occ... more

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Which podcasts are similar to Service Drive Revolution?

These podcasts share a similar audience with Service Drive Revolution:

1. Car Dealership Guy Podcast
2. Order of Man
3. THE ED MYLETT SHOW
4. Andy Elliott's Elite Mindset Motivation and Sales Training
5. Dropping Bombs

How many episodes of Service Drive Revolution are there?

Service Drive Revolution launched 10 years ago and published 100 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Service Drive Revolution?

Recent guests on Service Drive Revolution include:

1. Clint Pulver
2. Glenn Lundy
3. Jim Kozimor
4. Scott Erickson
5. Harry Soo
6. Chris Jones
7. Will Guidara

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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