
Got a question for the show? Call us at 1-833-3-ASK-SDR! Chris Collins, the leading Automotive Service Manager Coach and Service Advisor Trainer in the world, discusses little known service drive secret weapons to help pull your service department ahead of the pack. Everything from hiring technicians, increasing dealership CSI, building relationships for long term customer retention, to increasing... more
| Publishes | Weekly | Episodes | 521 | Founded | 10 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | CareersBusinessEntrepreneurship | |||

Why isn't Fixed Ops saving dealerships while vehicle sales and front-end gross are falling?
In Service Drive Revolution #374, Chris, Hogi and Adam examine why service and parts departments are remaining flat when they should be carrying dealership ... more
Great service managers don't simply survive the month—they build stronger teams, improve the customer experience and create consistently profitable service departments.
In this episode of Service Drive Revolution, automotive fixed operations expert... more
Should your dealership replace its human BDC with AI? Not so fast. In SDR #372, Chris Collins, Hogi, and Adam break down what AI phone systems can—and still can't—do inside a dealership service department. Drawing on experience inside hundreds of dea... more
What if your service drive became one of your dealership's most powerful—and consistent—vehicle sales channels? In this episode of Service Drive Revolution, Chris Collins, Hogi, and Adam reveal how dealerships can turn everyday service appointments i... more
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Met some of the staff in person which has inspired me to start listening and I promise if you listen and use the tools they give you, you will succeed!
First off I think the jokes are great🤣! The dealership service information they are giving is real life issues and how to overcome the objections. Great job guys, keep feeding the service department with knowledgeable information.
First off I think the jokes are great🤣! The dealership service information they are giving is real life issues and how to overcome the objections. Great job guys, keep feeding the service department with knowledgeable information.
First off I think the jokes are great🤣! The dealership service information they are giving is real life issues and how to overcome the objections. Great job guys, keep feeding the service department with knowledgeable information.
If you’re looking to level up your business, you’ve come to the right place. Service Drive Revolution is a must-listen for those in the automotive space (and beyond)! Chris is a fantastic host - and engaging conversations, actionable tips, and insights into the industry abound. Highly recommend tuning in!
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Apple Podcasts | #71 |
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This show targets automotive service departments, offering practical strategies to improve profitability, leadership, and customer experience in fixed operations. Across episodes, hosts discuss how to structure service drives, boost technician capacity, design repeatable training, and balance technology with human empathy. Frequent threads include leadership disciplines, systematizing processes (from video inspections to labor pricing), and building retention through better CSI and service-to-sales workflows. A standout trait is the moving picture of hands-on, battle-tested coaching—often with an emphasis on actionable cadences, academy-style training, and real-world shop anecdotes—making it helpful for shop managers, service advisors, and ... more
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Service Drive Revolution launched 10 years ago and published 521 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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Recent guests on Service Drive Revolution include:
1. Joan Lunden
2. Andrew East
3. Thomas Kemper
4. Clint Pulver
5. Glenn Lundy
6. Jim Kozimor
7. Scott Erickson
8. Harry Soo
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