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Artwork for Service Drive Revolution

Service Drive Revolution with Chris Collins

Business Outlaws Network
Automotive Industry
Fixed Operations
Service Drive Revolution
Service Advisors
Service Managers
Automotive Diagnostics
Customer Experience
Service Contracts
Warranty Claims
Hiring Practices
Customer Communication
Automotive
Artificial Intelligence
Service Department Culture
Customer Relationship Management
Leadership
Customer Service
Warranty Claims Handling
Auto Repair Industry
Dealership Operations

Got a question for the show? Call us at 1-833-3-ASK-SDR! Chris Collins, the leading Automotive Service Manager Coach and Service Advisor Trainer in the world, discusses little known service drive secret weapons to help pull your service department ahead of the pack. Everything from hiring technicians, increasing dealership CSI, building relationships for long term customer retention, to increasing... more

PublishesTwice weeklyEpisodes100Founded9 years ago
Number of ListenersCategories
CareersEntrepreneurshipBusiness

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Artwork for Service Drive Revolution

Latest Episodes

How do you make the leap from Service Manager to General Manager? In SDR #326, Chris & Christian lay out the 7 key steps every ambitious Fixed Ops leader needs to follow if they want to run the whole dealership. Most Service Managers get stuck becaus... more

YouTube

When is a new service advisor really ready? In SDR #325, Chris & Christian break down training timelines, feedback loops, and why rushing onboarding ruins more advisors than it helps.

Plus, industry updates on Ford recalls, Nissan’s struggles, and ... more

YouTube

In this episode of Service Drive Revolution, we dig into a hot-button topic in the service lane: what to do when customers say "NO!" Should advisors really be trained to overcome objections?

Or is that outdated sales tactic actually hurting CSI, re... more

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Welcome to Service Drive Revolution – In this episode, we dig into a surprising topic: What does Canada do better than the U.S.? (Hint: it’s not poutine, but it could change the game for dealerships everywhere).

If you care about the industry, the ... more

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Key Facts

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Recent Guests

Glenn Lundy
Automotive expert and founder of 800% Elite Automotive Club.
800% Elite Automotive Club
Episode: SDR #315 With Automotive Expert Glenn Lundy!
Jim Kozimor
Emmy-winning sportscaster and play-by-play announcer
NBC Sports
Episode: SDR #314 With Emmy-Winning Sportscaster Jim Kozimor
Scott Erickson
Grammy-nominated music producer known for his jingle sensibility and producing music for various shows, including Barney and Disney.
Episode: SDR #313 with Grammy-Nominated Producer Scott Erickson
Harry Soo
Grand Champion pitmaster and creator of Slap Your Daddy Barbecue
Slap Your Daddy Barbecue
Episode: Top Dog 2024 Preview with BBQ Grandmaster Harry Soo | SDR #305
Chris Jones
Episode: Q & A | Can You Be a Service Advisor Without Car Knowledge?
Will Guidara
Former co-owner of Eleven Madison Park and bestselling author.
Eleven Madison Park
Episode: Unreasonable Hospitality with Will Guidara | SDR #289

Host

Chris Collins
Host of Service Drive Revolution and leading Automotive Service Manager Coach and Service Advisor Trainer in the world, providing expert insights into service department operations, training, and customer engagement.

Reviews

4.6 out of 5 stars from 119 ratings
  • Their knowledge is our power!

    Met some of the staff in person which has inspired me to start listening and I promise if you listen and use the tools they give you, you will succeed!

    Apple Podcasts
    5
    Hopeblake71@yahoo
    United States7 months ago
  • First off I think the jokes are great🤣! The dealership service information they are giving is real life issues and how to overcome the objections. Great job guys, keep feeding the service department with knowledgeable information.

    Audible
    5
    Mark S.
    United States3 years ago
  • Fantastic service information

    First off I think the jokes are great🤣! The dealership service information they are giving is real life issues and how to overcome the objections. Great job guys, keep feeding the service department with knowledgeable information.

    Audible
    5
    Mark S.
    United States3 years ago
  • Fantastic service information

    First off I think the jokes are great🤣! The dealership service information they are giving is real life issues and how to overcome the objections. Great job guys, keep feeding the service department with knowledgeable information.

    Audible
    5
    Mark S.
    United States3 years ago
  • A must-listen!

    If you’re looking to level up your business, you’ve come to the right place. Service Drive Revolution is a must-listen for those in the automotive space (and beyond)! Chris is a fantastic host - and engaging conversations, actionable tips, and insights into the industry abound. Highly recommend tuning in!

    Apple Podcasts
    5
    oliviabaker13
    United States4 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

The engaging and relatable host enhances the quality of discussions, making complex topics accessible.
Some feedback mentions occasional informal banter that may detract from the primary focus on service management.
Listeners praise the actionable insights and expert advice offered, emphasizing content that helps them improve their dealership operations.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#245
United States/Business/Careers
Apple Podcasts
#227
Canada/Business/Careers
Apple Podcasts
#176
New Zealand/Business/Careers

Talking Points

Recent interactions between the hosts and their guests.

SDR #325: Are YOU Ruining Your New Service Advisors?
Q: How long till a new service advisor is ready?
New service advisors are ready when they can do the job and your customers aren't mad at them, but the timing can vary by individual.
The Correct Way To Present A Diagnostic Fee To Your Customers
Q: How should I best present a diagnostic fee to customers?
You should focus on the value of solving the customer's problem rather than just the fee itself. Consider using a repair authorization approach to gauge their commitment.
SDR #315 With Automotive Expert Glenn Lundy!
Q: How did you come up with the idea for the Rise & Grind morning show?
The idea stemmed from a desire to create a positive space amidst chaos and division in society, offering motivation and inspiration.
SDR #315 With Automotive Expert Glenn Lundy!
Q: What are the mistakes you see being made right now in the automotive industry?
Many are still trying to rely on new car sales and manufacturer's incentives instead of understanding the importance of used cars for dealership growth.
SDR #315 With Automotive Expert Glenn Lundy!
Q: What characteristics do successful people in your industry have that separates them from others?
They are able to let go of outdated practices and adapt to current market demands, often letting go of what they were traditionally taught.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About Service Drive Revolution

What is Service Drive Revolution about and what kind of topics does it cover?

Focused on enhancing the automotive service experience, this collection of discussions presents insights into various aspects of service management and customer relations. Frequent topics include effective training for service advisors, overcoming customer objections, and strategies for increasing customer satisfaction index (CSI) in dealerships. The hosts explore the emotional challenges of managing service personnel and provide anecdotes from their own careers to illustrate these points. Unique elements of the discussions involve humorous observations and comparisons, such as lessons from outside the industry, providing a fresh perspective on automotive service management challenges. Overall, content is rich with actionable advice aimed a... more

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Which podcasts are similar to Service Drive Revolution?

These podcasts share a similar audience with Service Drive Revolution:

1. Car Dealership Guy Podcast
2. Automotive News Daily Drive
3. The EntreLeadership Podcast
4. REAL AF with Andy Frisella
5. Maxwell Leadership Executive Podcast

How many episodes of Service Drive Revolution are there?

Service Drive Revolution launched 9 years ago and published 100 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Service Drive Revolution?

Recent guests on Service Drive Revolution include:

1. Glenn Lundy
2. Jim Kozimor
3. Scott Erickson
4. Harry Soo
5. Chris Jones
6. Will Guidara

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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