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Artwork for Service Drive Revolution

Service Drive Revolution with Chris Collins

Business Outlaws Network
Automotive Industry
Fixed Operations
Service Drive Revolution
Service Advisors
Service Managers
Customer Experience
Automotive Diagnostics
Service Contracts
Warranty Claims
Hiring Practices
Customer Communication
Automotive
Artificial Intelligence
Service Department Culture
Customer Relationship Management
Customer Service
Leadership
Warranty Claims Handling
Dealership Operations
Body Shop Management

Got a question for the show? Call us at 1-833-3-ASK-SDR! Chris Collins, the leading Automotive Service Manager Coach and Service Advisor Trainer in the world, discusses little known service drive secret weapons to help pull your service department ahead of the pack. Everything from hiring technicians, increasing dealership CSI, building relationships for long term customer retention, to increasing... more

PublishesWeeklyEpisodes100Founded10 years ago
Number of ListenersCategories
BusinessCareersEntrepreneurship

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Artwork for Service Drive Revolution

Latest Episodes

Service Managers, Fixed Ops Directors, and Dealership Owners β€” the gap between the leaders and the laggards in our industry is about to become an abyss. Most dealerships are looking at AI as a "maybe later" project, but the early adopters are already... more

YouTube

Service Managers, Fixed Ops Directors, and dealership leaders β€” your service menu is either a silent profit killer or your biggest untapped gold mine.

Most dealerships treat their maintenance menu as an afterthought or a "loss leader" because they'... more

YouTube

Service Managers, Fixed Ops Directors, and Advisors β€” the "No" is where the real sale begins. But most advisors are killing their gross profit with five specific, "dumb" responses that shut down the conversation forever.

In this episode of SDR #350... more

YouTube

What separates average service advisors from the ones who consistently write the most gross and deliver the best CSI? It's these 7 things that stand between you and absolutely crushing it as a Service Advisor! In this episode of SDR #349, Chris Colli... more

YouTube

Key Facts

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Find out how many people listen to this podcast per episode and each month.

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Recent Guests

Clint Pulver
Emmy Award-winning drummer and bestselling author
Drums to Data
Episode: SDR #328: How Great Leaders Keep Technicians and Advisors from Quitting
Glenn Lundy
Automotive expert and founder of 800% Elite Automotive Club.
800% Elite Automotive Club
Episode: SDR #315 With Automotive Expert Glenn Lundy!
Jim Kozimor
Emmy-winning sportscaster and play-by-play announcer
NBC Sports
Episode: SDR #314 With Emmy-Winning Sportscaster Jim Kozimor
Scott Erickson
Grammy-nominated music producer known for his jingle sensibility and producing music for various shows, including Barney and Disney.
Episode: SDR #313 with Grammy-Nominated Producer Scott Erickson
Harry Soo
Grand Champion pitmaster and creator of Slap Your Daddy Barbecue
Slap Your Daddy Barbecue
Episode: Top Dog 2024 Preview with BBQ Grandmaster Harry Soo | SDR #305
Chris Jones
Episode: Q & A | Can You Be a Service Advisor Without Car Knowledge?
Will Guidara
Former co-owner of Eleven Madison Park and bestselling author.
Eleven Madison Park
Episode: Unreasonable Hospitality with Will Guidara | SDR #289

Host

Chris Collins
Host of Service Drive Revolution; automotive service manager coach and trainer with a focus on fixed operations, hiring, CSI, and customer retention.

Reviews

4.6 out of 5 stars from 121 ratings
  • Their knowledge is our power!

    Met some of the staff in person which has inspired me to start listening and I promise if you listen and use the tools they give you, you will succeed!

    Apple Podcasts
    5
    Hopeblake71@yahoo
    United Statesa year ago
  • First off I think the jokes are great🀣! The dealership service information they are giving is real life issues and how to overcome the objections. Great job guys, keep feeding the service department with knowledgeable information.

    Audible
    5
    Mark S.
    United States3 years ago
  • Fantastic service information

    First off I think the jokes are great🀣! The dealership service information they are giving is real life issues and how to overcome the objections. Great job guys, keep feeding the service department with knowledgeable information.

    Audible
    5
    Mark S.
    United States3 years ago
  • Fantastic service information

    First off I think the jokes are great🀣! The dealership service information they are giving is real life issues and how to overcome the objections. Great job guys, keep feeding the service department with knowledgeable information.

    Audible
    5
    Mark S.
    United States3 years ago
  • A must-listen!

    If you’re looking to level up your business, you’ve come to the right place. Service Drive Revolution is a must-listen for those in the automotive space (and beyond)! Chris is a fantastic host - and engaging conversations, actionable tips, and insights into the industry abound. Highly recommend tuning in!

    Apple Podcasts
    5
    oliviabaker13
    United States4 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Many appreciate the host's industry-insider perspective and real-world examples.
The show is lauded for consistent cadence and useful tactics, though a segment of listeners feel it sometimes leans into banter.
Listeners praise the practical, actionable guidance for running service departments and improving profitability.
Several reviews highlight entertaining moments and strong storytelling alongside substantive content.
Audience often mentions valuable tips on hiring technicians and improving CSI.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#218
United States/Business/Careers
Apple Podcasts
#202
Canada/Business/Careers

Talking Points

Recent interactions between the hosts and their guests.

SDR #344: Chris Collins Answers: Why Your Fixed Ops System Is Failing
Q: Why do managers like to have quick loops when they know they're not good for customer retention?
Collins explains that the service industry often perpetuates ineffective systems, and many managers mimic outdated practices rather than innovating based on customer needs. He emphasizes the importance of making service easy for customers to foster retention and maintain relationships.
SDR #340: Your Fixed Ops Questions Answered: Scheduling, Walk-Arounds & Diagnostics
Q: How am I supposed to sell a repair found in our diagnostics when our customers are usually unable to afford the repairs?
Implementing a repair authorization process up front can help understand a customer's budget before proceeding with diagnostics.
SDR #340: Your Fixed Ops Questions Answered: Scheduling, Walk-Arounds & Diagnostics
Q: Why do service advisors fight the walk around at the point of write-up?
It's often due to a lack of leadership structure and systems in place that support this practice, leading to inconsistency among advisors.
SDR #334: TOXIC SHOP CULTURE FIX: How to Reset Your Dealership & Win Back Your Technicians
Q: What should I do about technicians that have a bad attitude and resist management?
Focus on building personal relationships and understanding their perspectives while setting clear boundaries and standards.
SDR #333: Your Fixed Ops Questions Answered: Surviving Bad Bosses, Broken Systems & Service Drive Problems
Q: What is my role in a small dealership with multiple responsibilities?
In a smaller setting, it's common to wear multiple hats, acting as both a service advisor and manager while also gaining valuable experience.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About Service Drive Revolution

What is Service Drive Revolution about and what kind of topics does it cover?

A practical, hands-on show focused on fixed operations in automotive service, with a strong emphasis on leadership, team culture, and profitability. Episodes frequently cover how to run efficient service departments, improve CSI and customer pay, hire and retain technicians, and create scalable processes that reduce wasted time. The hosts mix actionable tactics with real-world anecdotes, often tying in industry trends, training gaps, and strategic shifts in how service drives growth. A notable throughline is translating leadership and operations concepts into measurable outcomes, making it a go-to resource for shop managers, service advisors, and dealership operators seeking tangible improvements. The tone blends practical coaching with occ... more

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Which podcasts are similar to Service Drive Revolution?

These podcasts share a similar audience with Service Drive Revolution:

1. Car Dealership Guy Podcast
2. Rena Malik, MD Podcast
3. Jocko Podcast
4. EntreLeadership
5. Front Row Seat with Ken Coleman

How many episodes of Service Drive Revolution are there?

Service Drive Revolution launched 10 years ago and published 100 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Service Drive Revolution?

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What guests have appeared on Service Drive Revolution?

Recent guests on Service Drive Revolution include:

1. Clint Pulver
2. Glenn Lundy
3. Jim Kozimor
4. Scott Erickson
5. Harry Soo
6. Chris Jones
7. Will Guidara

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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