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Artwork for Service Drive Revolution

Service Drive Revolution with Chris Collins

Business Outlaws Network
Automotive Industry
Customer Experience
Customer Service
Leadership
Service Management
Fixed Operations
Service Advisors
Service Drive Revolution
Automotive Service
Service Managers
Automotive Service Advisors
Service Departments
Net Promoter Score
Taylor Swift
Hiring Practices
Customer Loyalty
Service Drive
Dealership Business Model
Automotive Service Industry
Artificial Intelligence

Got a question for the show? Call us at 1-833-3-ASK-SDR! Chris Collins, the leading Automotive Service Manager Coach and Service Advisor Trainer in the world, discusses little known service drive secret weapons to help pull your service department ahead of the pack. Everything from hiring technicians, increasing dealership CSI, building relationships for long term customer retention, to increasing... more

PublishesWeeklyEpisodes100Founded10 years ago
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Artwork for Service Drive Revolution

Latest Episodes

In this episode of Service Drive Revolution #362, Chris, Hogi, and Adam dig deep into the reality of what it actually takes to walk into a failing service department and completely flip it upside down.

Chris shares what he learned as a 24-year-old ... more

In this episode of Service Drive Revolution #361, Chris, Hogi, and Adam continue our origin series by jumping back in time to the moment Chris realized that financial statements are the secret key to everything in a dealership. ]

Chris shares a wil... more

In this episode of Service Drive Revolution #360, Chris, Hogi, and Adam share the incredible origin story of how the best Service Advisor training in the industry was actually born. Chris takes us back to the early 90s Seattle grunge scene, where he ... more

YouTube

In this episode of Service Drive Revolution #359, Chris, Hogi, and Adam kick off a brand new series diving into the origin story of the Bulldog. Chris reminisces about the pivotal moments that shaped his career, starting with a life-altering piece of... more

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Recent Guests

Andrew East
Former NFL long snapper; author; appeared in Books That Changed My Life interview
Episode: SDR #361: How I Mastered Dealership Financial Statements
Thomas Kemper
Adviser discussed as a contrasting peer; introduced in the narrative
Episode: SDR #360: How I Arguably Made The Best Advisor Training
Clint Pulver
Emmy Award-winning drummer and bestselling author
Drums to Data
Episode: SDR #328: How Great Leaders Keep Technicians and Advisors from Quitting
Glenn Lundy
Automotive expert and founder of 800% Elite Automotive Club.
800% Elite Automotive Club
Episode: SDR #315 With Automotive Expert Glenn Lundy!
Jim Kozimor
Emmy-winning sportscaster and play-by-play announcer
NBC Sports
Episode: SDR #314 With Emmy-Winning Sportscaster Jim Kozimor
Scott Erickson
Grammy-nominated music producer known for his jingle sensibility and producing music for various shows, including Barney and Disney.
Episode: SDR #313 with Grammy-Nominated Producer Scott Erickson
Harry Soo
Grand Champion pitmaster and creator of Slap Your Daddy Barbecue
Slap Your Daddy Barbecue
Episode: Top Dog 2024 Preview with BBQ Grandmaster Harry Soo | SDR #305
Chris Jones
Episode: Q & A | Can You Be a Service Advisor Without Car Knowledge?
Will Guidara
Former co-owner of Eleven Madison Park and bestselling author.
Eleven Madison Park
Episode: Unreasonable Hospitality with Will Guidara | SDR #289

Host

Chris Collins
Primary host and automotive service manager coach; frequently leads discussions on leadership, training, and fixed-ops strategy.

Reviews

4.6 out of 5 stars from 123 ratings
  • Their knowledge is our power!

    Met some of the staff in person which has inspired me to start listening and I promise if you listen and use the tools they give you, you will succeed!

    Apple Podcasts
    5
    Hopeblake71@yahoo
    United Statesa year ago
  • First off I think the jokes are great🤣! The dealership service information they are giving is real life issues and how to overcome the objections. Great job guys, keep feeding the service department with knowledgeable information.

    Audible
    5
    Mark S.
    United States4 years ago
  • Fantastic service information

    First off I think the jokes are great🤣! The dealership service information they are giving is real life issues and how to overcome the objections. Great job guys, keep feeding the service department with knowledgeable information.

    Audible
    5
    Mark S.
    United States4 years ago
  • Fantastic service information

    First off I think the jokes are great🤣! The dealership service information they are giving is real life issues and how to overcome the objections. Great job guys, keep feeding the service department with knowledgeable information.

    Audible
    5
    Mark S.
    United States4 years ago
  • A must-listen!

    If you’re looking to level up your business, you’ve come to the right place. Service Drive Revolution is a must-listen for those in the automotive space (and beyond)! Chris is a fantastic host - and engaging conversations, actionable tips, and insights into the industry abound. Highly recommend tuning in!

    Apple Podcasts
    5
    oliviabaker13
    United States4 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Some critique shows with excessive banter but many appreciate consistency and depth of knowledge.
Listeners praise actionable tips and engaging, entertaining hosts.
Fans value practical, revenue-focused insights for service departments.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#169
Canada/Business/Careers
Apple Podcasts
#212
United Kingdom/Business/Careers
Apple Podcasts
#103
Ireland/Business/Careers
Apple Podcasts
#244
Finland/Business/Careers

Talking Points

Recent interactions between the hosts and their guests.

SDR #358: Viewer Q&A: Secret To Getting Promoted
Q: Savannah, with three years in the automotive industry and currently a lead service advisor, should I stay in this role for two more years to gain five years of experience, or pursue a different path to move up faster?
The hosts advise attaching yourself to clear measurable outcomes (e.g., dollars per ticket, CSI) and showing how you improve those metrics through leadership. They emphasize that advancement often comes from making the team around you better and delivering tangible results, not just tenure or a higher title. Focus on elevating the whole department, communicate your impact, and consider the broader strategic value you bring over simply chasing a higher rung.
SDR #356: Coaches Roundtable: Your Top Questions Answered!
Q: What are your thoughts on how to handle returning calls to customers after an inspection—addressing the original concern on the same call or calling back with MPI results?
Address the original concern on the first call, then clearly outline the additional items and their total price in one, consolidated presentation to avoid multiple calls.
SDR #344: Chris Collins Answers: Why Your Fixed Ops System Is Failing
Q: Why do managers like to have quick loops when they know they're not good for customer retention?
Collins explains that the service industry often perpetuates ineffective systems, and many managers mimic outdated practices rather than innovating based on customer needs. He emphasizes the importance of making service easy for customers to foster retention and maintain relationships.
SDR #340: Your Fixed Ops Questions Answered: Scheduling, Walk-Arounds & Diagnostics
Q: How am I supposed to sell a repair found in our diagnostics when our customers are usually unable to afford the repairs?
Implementing a repair authorization process up front can help understand a customer's budget before proceeding with diagnostics.
SDR #340: Your Fixed Ops Questions Answered: Scheduling, Walk-Arounds & Diagnostics
Q: Why do service advisors fight the walk around at the point of write-up?
It's often due to a lack of leadership structure and systems in place that support this practice, leading to inconsistency among advisors.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

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Frequently Asked Questions About Service Drive Revolution

What is Service Drive Revolution about and what kind of topics does it cover?

A practical show focused on fixing and optimizing automotive fixed operations, with frequent hands-on discussions about leadership, hiring, training, and boosting profitability in service departments. Episodes blend actionable tactics—from technician retention and effective pricing to customer retention and CSI improvements—with candid anecdotes and ongoing debates about management style, culture, and the role of technology like AI. A standout feature is the host's emphasis on measurable results, straight talk, and long-form coaching for shop leaders and service advisors, making it valuable for managers, owners, and trainers seeking concrete improvements for service drives and dealership service departments.

Where can I find podcast stats for Service Drive Revolution?

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How many listeners does Service Drive Revolution get?

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How many subscribers and views does Service Drive Revolution have?

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Which podcasts are similar to Service Drive Revolution?

These podcasts share a similar audience with Service Drive Revolution:

1. Car Dealership Guy Podcast
2. The President's Daily Brief
3. The Joe Rogan Experience
4. The Ben Shapiro Show
5. The Shawn Ryan Show

How many episodes of Service Drive Revolution are there?

Service Drive Revolution launched 10 years ago and published 100 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Service Drive Revolution?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for Service Drive Revolution?

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What guests have appeared on Service Drive Revolution?

Recent guests on Service Drive Revolution include:

1. Andrew East
2. Thomas Kemper
3. Clint Pulver
4. Glenn Lundy
5. Jim Kozimor
6. Scott Erickson
7. Harry Soo
8. Chris Jones

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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