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Artwork for Collision Coffee Talk

Collision Coffee Talk

Kristen Felder
State Farm
ADAS
Artificial Intelligence
Tesla
Progressive
CCC
DRP
Insurance
Tesla, Inc.
Driven Brands
CAPA
Total Loss
Collision Repair Industry
Insurance Industry
Collision Repair
Policy Language
Calibre
Aftermarket Parts
Allstate
Right To Appraisal

Hear the latest from Kristen about what's going in the collision industry. Collision Hub can help you make new connections, better follow industry events, and catch up on industry news and job opportunities.

PublishesWeeklyEpisodes89Founded2 years ago
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Artwork for Collision Coffee Talk

Latest Episodes

Dealer collision revenue is falling — and at the same time, Ohio lawmakers are considering legislation that could fundamentally change how body shops handle total losses, fees, access to vehicles and even negotiations with insurers.

In this episode ... more

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A new lawsuit in Montana is putting a spotlight on one of the collision repair industry’s oldest complaints: *are insurance claims being handled differently depending on whether the vehicle is at a DRP shop or an independent repair facility?*

This w... more

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State Farm’s CEO is going under oath in Oklahoma — and auto body shops should be paying very close attention.

This week on **Collision Coffee Talk**, we connect the dots between the State Farm deposition, shrinking claims payments, adjuster behavior... more

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State Farm has new legal trouble in both Oklahoma and Georgia — and Allstate says it is building an AI claims system made up of roughly 250 separate analytical models. 

That is a lot happening at once, but the bigger story is what all of these develo... more

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A State Farm employee said an “alternative workflow” shop is a facility intentionally trying to take State Farm’s money—and called the customer who chose those shops a “moron.”

That was not the only troubling statement.

In this episode of Collision... more

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The collision repair industry is not simply experiencing another temporary slowdown. Falling claim frequency, major layoffs and structural changes across insurance, technology, parts and repair organizations are pointing toward something much larger:... more

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The FTC is asking whether AI is creating inaccurate, unfair, or deceptive outcomes. Collision shops, adjusters, technicians, and consumers now have an opportunity to tell them what is really happening inside automated claims systems.

In this episode... more

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This week on Collision Coffee Talk, Kristen Felder breaks down the new Oklahoma lawsuit against Allstate and why the case may point to something much larger than one carrier: the growing influence of McKinsey, third-party consultants, software vendor... more

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Recent Guests

Roxanne Gomez
Claims team manager at State Farm (and later discussed as contractor); highlighted for a standout post about a denied claim
State Farm; previously Zurich
Episode: State Farm’s CEO Is Going Under Oath And Auto Body Shops Should Pay Attention
Jason Ledoux
Adjuster discussed in online exchanges; featured in the segment about adjuster behavior
Unspecified
Episode: State Farm Buying A Good Defense and Adjuster Bad Faith On Display
Miranda Rumfeldt
Industry commentator referenced in the episode
Unspecified
Episode: Bad Faith, Certified Repairs & Wire Harness Repairs — This Week in Collision Claims
Jake Kinsheriff
Managed repair representative
Progressive
Episode: CCT: Progressive Has A Reason For Not Paying Material and GECIO Al Capone Connection
Tim Davis
President, SCA Claim Services
SCA Claim Services
Episode: Collision Coffee Talk: Progressive Makes Class Worthy Legal Error and The Just Jack Awards!

Host

Kristen Leary
Host of Collision Coffee Talk, frequently guiding discussions on industry news, policy, and practical shop guidance.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per EpisodeGender SkewLocation
InterestsProfessionsAge Range
Household IncomeSocial Media Reach

Frequently Asked Questions About Collision Coffee Talk

What is Collision Coffee Talk about and what kind of topics does it cover?

This show analyzes the collision repair ecosystem through news, policy shifts, and the intersection of insurers, OE programs, and technology. Across recent episodes, topics span regulatory actions impacting major insurers, the role of AI and data in claims and estimating, DRP networks and OE certification debates, and the practical consequences for independent shops. The host often culturalizes industry dynamics with sharp commentary and real-world anecdotes, highlighting how automation, vendor influence, and policy language shape costs, workflows, and repair standards while stressing the importance of human-centered problem solving in a rapidly evolving landscape. A notable throughline is the tension between cost control and proper, standa... more

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To see how many followers or subscribers Collision Coffee Talk has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to Collision Coffee Talk?

These podcasts share a similar audience with Collision Coffee Talk:

1. The Collision Vision
2. CollisionCast
3. REAL AF with Andy Frisella
4. The Joe Rogan Experience
5. The Ultimate Human with Gary Brecka

How many episodes of Collision Coffee Talk are there?

Collision Coffee Talk launched 2 years ago and published 89 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Collision Coffee Talk?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

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What guests have appeared on Collision Coffee Talk?

Recent guests on Collision Coffee Talk include:

1. Roxanne Gomez
2. Jason Ledoux
3. Miranda Rumfeldt
4. Jake Kinsheriff
5. Tim Davis

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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