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Collision Coffee Talk

Kristen Felder
State Farm
ADAS
Artificial Intelligence
Tesla
Progressive
DRP
CCC
Insurance
Tesla, Inc.
Driven Brands
CAPA
Total Loss
Collision Repair Industry
Insurance Industry
Collision Repair
Policy Language
Crash Champions
Calibre
Aftermarket Parts
First Brands

Hear the latest from Kristen about what's going in the collision industry. Collision Hub can help you make new connections, better follow industry events, and catch up on industry news and job opportunities.

PublishesWeeklyEpisodes99Founded2 years ago
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Artwork for Collision Coffee Talk

Latest Episodes

What happens when the people making decisions about collision repair aren't the people who actually repair vehicles?

This week on Collision Coffee Talk, Kristen Felder takes on CIECA's involvement in ADAS calibration documentation, State Farm's Okla... more

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Could insurance companies turn against their own DRP body shops? 

A new development in auto insurance subrogation raises serious questions about collision repair liability, ADAS calibrations, prior repairs, and the repair data insurers may already po... more

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The collision repair and insurance claims industry is heading into the fourth quarter with some serious questions about technology, consumer rights, and the financial health of major industry players.

This week on Collision Coffee Talk, we're diggin... more

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CCC just released a new Crash Course report, and the numbers should concern every collision repair business heading into 2027.

Claims are declining. Repairable volume is falling even faster. DRP market share continues to grow. And despite rising par... more

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For years, collision repair shops have been told that declining claim volumes, increasing total losses, virtual estimating, AI-driven claim reviews, and changing DRP relationships are simply part of an evolving insurance industry.

But what happens w... more

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Internal insurance company emails. A disputed safety inspection that actually found damage. And two new State Farm legal developments.

This week on  Collision Coffee Talk, we start with a Travelers claim involving a Subaru and OEM-required post-coll... more

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Boyd Gerber just reported a billion-dollar quarter — while its market value has fallen dramatically from its 52-week high.

At the same time, Crash Champions is heading deeper into court over a multimillion-dollar insurance coverage dispute tied to i... more

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For almost twenty years, people in collision repair have said I was too hard on DRP shops.

That I was negative.

That I hated DRP.

That I had changed.

They were wrong about one thing:

I didn’t change. My tone did.

And in this episode, I explain ... more

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Recent Guests

Robert McDorman
Attorney with state and federal court experience in insurance matters
Future Forensics (as per episode description)
Episode: Boyd Gerber Falls Hard While Crash Champions Heads to Court. What’s Happening to Collision?
Mark Olson
Accident investigations and forensics expert
Future Forensics
Episode: Boyd Gerber Falls Hard While Crash Champions Heads to Court. What’s Happening to Collision?
Larry Montanez
Vehicle readouts and infotech for forensics in claims
Collision Hub / Forensic expert
Episode: Boyd Gerber Falls Hard While Crash Champions Heads to Court. What’s Happening to Collision?
Roxanne Gomez
Claims team manager at State Farm (and later discussed as contractor); highlighted for a standout post about a denied claim
State Farm; previously Zurich
Episode: State Farm’s CEO Is Going Under Oath And Auto Body Shops Should Pay Attention
Jason Ledoux
Adjuster discussed in online exchanges; featured in the segment about adjuster behavior
Unspecified
Episode: State Farm Buying A Good Defense and Adjuster Bad Faith On Display
Miranda Rumfeldt
Industry commentator referenced in the episode
Unspecified
Episode: Bad Faith, Certified Repairs & Wire Harness Repairs — This Week in Collision Claims
Jake Kinsheriff
Managed repair representative
Progressive
Episode: CCT: Progressive Has A Reason For Not Paying Material and GECIO Al Capone Connection
Tim Davis
President, SCA Claim Services
SCA Claim Services
Episode: Collision Coffee Talk: Progressive Makes Class Worthy Legal Error and The Just Jack Awards!

Host

Kristen Felder
Collision industry commentator covering repair practices, insurance claims and regulation.

Top Business Podcasts

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per EpisodeGender SkewLocation
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Frequently Asked Questions About Collision Coffee Talk

What is Collision Coffee Talk about and what kind of topics does it cover?

Weekly, host-led analysis of the collision repair and auto insurance industries, with a strong focus on how claims practices, regulation, technology and market consolidation affect repair shops and consumers. Kristen Felder connects current legal and business developments to the day-to-day realities of independent shops, larger repair networks, insurers and vehicle owners. Topics include direct repair programs, repair standards, parts and labor reimbursement, artificial intelligence in claims, vehicle data and automotive litigation. The format is primarily an opinionated monologue, using industry examples and historical context to explain complex disputes and business shifts, with occasional attention to expert perspectives and upcoming tra... more

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To see how many followers or subscribers Collision Coffee Talk has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to Collision Coffee Talk?

These podcasts share a similar audience with Collision Coffee Talk:

1. The Collision Vision
2. CollisionCast
3. Adam Carolla Show
4. The BodyShop Leaders Podcast
5. The Joe Rogan Experience

How many episodes of Collision Coffee Talk are there?

Collision Coffee Talk launched 2 years ago and published 99 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Collision Coffee Talk?

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What guests have appeared on Collision Coffee Talk?

Recent guests on Collision Coffee Talk include:

1. Robert McDorman
2. Mark Olson
3. Larry Montanez
4. Roxanne Gomez
5. Jason Ledoux
6. Miranda Rumfeldt
7. Jake Kinsheriff
8. Tim Davis

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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