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Artwork for SMB Community Podcast

SMB Community Podcast

Dave Sobel
Artificial Intelligence
Managed Service Providers
Managed Service Provider
Cybersecurity
Microsoft Copilot
R&D Tax Credits
Tenhats
Recurring Revenue
Professional Services
Channel Marketing
Microsoft
Mergers and Acquisitions In Msps
KPI (key Performance Indicators)
Pricing Strategy
Training Investments
2026 Technology Trends
AI In Msps
Distribution
Chatgpt
EOS (entrepreneurial Operating System)

Podcasts, articles, and reference materials for Managed Service Providers. Produced by MSP Radio

PublishesWeeklyEpisodes539Founded7 years ago
Number of ListenersCategories
NewsTech NewsBusinessEntrepreneurship

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Artwork for SMB Community Podcast

Latest Episodes

The episode’s principal focus is on managing employee compensation requests within MSP operations, specifically addressing scenarios in which employees request significant raises. The discussion highlights the need for MSP leaders to weigh current ma... more

A significant regulatory development affecting MSPs was discussed: the US Government ordered the suspension of access to the Fable 5 and Mythos 5 AI models by any foreign national, including those inside and outside the United States, citing national... more

A central discussion in the podcast focused on the applicability of the Entrepreneurial Operating System (EOS) for small Managed Service Providers (MSPs). Divergent perspectives were presented regarding whether the EOS framework is suitable for MSPs ... more

Discussion centered on the evolving role of Artificial Intelligence (AI) in the MSP technology stack, emphasizing the necessity for MSPs to deploy tools that can comprehensively manage AI, particularly concerning security and shadow IT. Multiple part... more

Key Facts

Accepts Sponsors
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Recent Guests

Elizabeth Copeland
El Copeland, co-owner of Tier 2 Tickets and partner at Rising Tide Consulting Group
Rising Tide Consulting Group / Tier 2 Tickets
Episode: Managing Shadow IT in the Age of AI: Strategies for Modern MSPs
Brian Strong
Authority on sales and marketing in the MSP channel
TenHats
Episode: Building a $20 Million MSP: Insights from Brian Strong of TenHats
Ryan Morris
Principal go-to-market analyst with Morris Management Partners
Morris Management Partners
Episode: Navigating Invisible Work: AI, Automation, and the Challenge of Proving Value as an MSP
Amy Slater
Channel marketing guru, founder of Innovative Events
Innovative Events
Episode: Exploring Channel Marketing: An Interview w/ Amy Slater of Innovative Events
Steve Shattuck
VP of Global Partner Ecosystem and Business Development for GoTo
GoTo
Episode: AI's Impact on MSPs: A Discussion with Steve Shattuck
Justin Maxwell
Owner and partner at Big Life Financial
Big Life Financial
Episode: Maximizing Tax Savings: R&D Credits for Tech Companies with Justin Maxwell
Tim Thomson
Founder of MSP and Cyber Trends consultant
Cyber Trends; MSP consulting
Episode: Exploring the Future of MSPs: An Interview w/ Tim Thomson
Leslie Dewey
CEO of Sweetwater Street, AI literacy advocate
Sweetwater Street
Episode: Enhancing AI Literacy for IT Professionals: An Interview with Leslie Dewey
Kevin Schmidt
Principal on Channel and Security Partnerships at Coalition
Coalition Security
Episode: Exploring Cyber Risk Management: An Interview with Kevin Schmidt

Hosts

James Kernan
Host of SMB Community Podcast with IT sales, marketing, and leadership background; related to MSP Radio network and Kernan Consulting.
Amy Babinchak
Co-host guiding MSPs to run stronger, more profitable firms from a tech-first perspective; active in SMB community and MSPThought leadership.

Reviews

4.8 out of 5 stars from 16 ratings
  • A great podcast for business owners. It offers valuable insights, expert advice, and real-world strategies to help grow and scale your business effectively!

    Podchaser
    5
    Zulfiya
    5 months ago
  • Smart Guys

    Humility is understanding that you can learn from any one, especially three smart, plugged in guys, like the KillingIT group.

    Apple Podcasts
    5
    SK-All-day
    United States4 years ago
  • Expert Insights

    Great rapport among the hosts and thoughtful topics that need to be considered by businesses as they accelerate the adoption of technology.

    Apple Podcasts
    5
    sethdrobinson
    United States7 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Consistently actionable, with real-world anecdotes that help listeners apply concepts quickly.
Admirable practical focus and strong host rapport make it a valuable resource for MSPs and SMB tech leaders.
High-quality insights on pricing, contracts, and AI adoption for MSPs; great for sponsorship alignment with tech-adjacent brands.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

Enhancing AI Literacy for IT Professionals: An Interview with Leslie Dewey
Q: What are common barriers SMBs face when adopting AI and how can they be addressed?
Barriers include time, overwhelm, and data security concerns. Address them with guided workshops, clear guardrails for data handling, and practical demonstrations of quick wins that tie to existing workflows.
Enhancing AI Literacy for IT Professionals: An Interview with Leslie Dewey
Q: How should companies position themselves in messaging about AI?
Position as AI-forward, emphasize human-centered implementation, and update marketing materials to reflect AI-enabled capabilities rather than claiming to be AI-first; this helps preserve the human element in customer interactions.
Enhancing AI Literacy for IT Professionals: An Interview with Leslie Dewey
Q: What practical steps can SMBs take to start using AI without getting overwhelmed?
Start with a single safe sandbox, pick one core tool that resonates with you, and build from there while identifying high-impact use cases like automated note-taking, service-order automation, and targeted marketing.
Enhancing AI Literacy for IT Professionals: An Interview with Leslie Dewey
Q: What is Sweetwater Street's mission and how do you help SMBs with AI literacy?
The mission is to increase AI literacy among small business owners through small-group workshops and practical consultations that translate AI capabilities into real business improvements, from automations to strategic market expansion.
Exploring Cyber Risk Management: An Interview with Kevin Schmidt
Q: What makes Coalition different from other cyber risk platforms?
Coalition argues it is the only true all-in-one risk management solution that combines cyber insurance, security solutions, and risk management data in one ecosystem, allowing MSPs to discuss business risk and financial impact with clients.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About SMB Community Podcast

What is SMB Community Podcast about and what kind of topics does it cover?

This show centers on practical, practitioner-focused guidance for MSPs and SMB tech firms, with frequent conversations about sales, pricing, governance, and AI-enabled services. Episodes mix hands-on operations, marketing, and leadership lessons—from building scalable sales processes and healthy margins to communicating value in price conversations and governance around AI adoption. A consistent thread is helping small-tech firms compete through clear contracts, repeatable processes, and client education, often featuring real-world anecdotes and actionable takeaways. The format tends to be two-host roundtables with occasional guests who share industry insights, making it a reliable resource for owners and leaders aiming to grow responsibly ... more

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How many listeners does SMB Community Podcast get?

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What are the audience demographics for SMB Community Podcast?

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How many subscribers and views does SMB Community Podcast have?

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Which podcasts are similar to SMB Community Podcast?

These podcasts share a similar audience with SMB Community Podcast:

1. No Fluff MSP Marketing
2. Paul Green's MSP Marketing Podcast
3. The IT Experts Podcast
4. Business of Tech: Daily 10-Minute IT Services Insights
5. The MSP Sales Podcast

How many episodes of SMB Community Podcast are there?

SMB Community Podcast launched 7 years ago and published 539 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact SMB Community Podcast?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for SMB Community Podcast?

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How do I access podcast episode transcripts for SMB Community Podcast?

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What guests have appeared on SMB Community Podcast?

Recent guests on SMB Community Podcast include:

1. Elizabeth Copeland
2. Brian Strong
3. Ryan Morris
4. Amy Slater
5. Steve Shattuck
6. Justin Maxwell
7. Tim Thomson
8. Leslie Dewey

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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