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Artwork for SMB Community Podcast

SMB Community Podcast

Dave Sobel
Artificial Intelligence
Managed Service Providers
Managed Service Provider
Cybersecurity
R&D Tax Credits
Recurring Revenue
Tenhats
Professional Services
Channel Marketing
Mergers and Acquisitions In Msps
Microsoft
Pricing Strategy
KPI (key Performance Indicators)
Training Investments
2026 Technology Trends
Distribution
Data Privacy
Per-Seat Model
Tool Consolidation
Msps

Podcasts, articles, and reference materials for Managed Service Providers. Produced by MSP Radio

PublishesWeeklyEpisodes536Founded7 years ago
Number of ListenersCategories
NewsEntrepreneurshipTech NewsBusiness

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Artwork for SMB Community Podcast

Latest Episodes

Discussion centered on the evolving role of Artificial Intelligence (AI) in the MSP technology stack, emphasizing the necessity for MSPs to deploy tools that can comprehensively manage AI, particularly concerning security and shadow IT. Multiple part... more

A central development addressed is the projected effect of AI on the per-seat pricing model that underpins many MSP service offerings. According to the discussion, AI could reduce white-collar jobs by 30-50%, leading to fewer user seats for MSPs to s... more

The most consequential development discussed is the rapid proliferation of Shadow IT in client environments, with emphasis on the unchecked adoption of cloud SaaS applications and artificial intelligence (AI) tools by end users. Speakers noted that t... more

Recent reports highlight that Google Chrome and Anthropic’s desktop applications have introduced covert, non-optional downloads onto user devices without explicit notification or opt-out mechanisms. According to referenced analysis, Chrome has been s... more

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Recent Guests

Elizabeth Copeland
El Copeland, co-owner of Tier 2 Tickets and partner at Rising Tide Consulting Group
Rising Tide Consulting Group / Tier 2 Tickets
Episode: Managing Shadow IT in the Age of AI: Strategies for Modern MSPs
Brian Strong
Authority on sales and marketing in the MSP channel
TenHats
Episode: Building a $20 Million MSP: Insights from Brian Strong of TenHats
Ryan Morris
Principal go-to-market analyst with Morris Management Partners
Morris Management Partners
Episode: Navigating Invisible Work: AI, Automation, and the Challenge of Proving Value as an MSP
Amy Slater
Channel marketing guru, founder of Innovative Events
Innovative Events
Episode: Exploring Channel Marketing: An Interview w/ Amy Slater of Innovative Events
Steve Shattuck
VP of Global Partner Ecosystem and Business Development for GoTo
GoTo
Episode: AI's Impact on MSPs: A Discussion with Steve Shattuck
Justin Maxwell
Owner and partner at Big Life Financial
Big Life Financial
Episode: Maximizing Tax Savings: R&D Credits for Tech Companies with Justin Maxwell
Tim Thomson
Founder of MSP and Cyber Trends consultant
Cyber Trends; MSP consulting
Episode: Exploring the Future of MSPs: An Interview w/ Tim Thomson

Hosts

James Kernan
Host of SMB Community Podcast with IT sales, marketing, and leadership background; related to MSP Radio network and Kernan Consulting.
Amy Babinchak
Co-host guiding MSPs to run stronger, more profitable firms from a tech-first perspective; active in SMB community and MSPThought leadership.

Reviews

4.8 out of 5 stars from 17 ratings
  • A great podcast for business owners. It offers valuable insights, expert advice, and real-world strategies to help grow and scale your business effectively!

    Podchaser
    5
    Zulfiya
    4 months ago
  • Smart Guys

    Humility is understanding that you can learn from any one, especially three smart, plugged in guys, like the KillingIT group.

    Apple Podcasts
    5
    SK-All-day
    United States4 years ago
  • Expert Insights

    Great rapport among the hosts and thoughtful topics that need to be considered by businesses as they accelerate the adoption of technology.

    Apple Podcasts
    5
    sethdrobinson
    United States7 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Consistently actionable, with real-world anecdotes that help listeners apply concepts quickly.
Admirable practical focus and strong host rapport make it a valuable resource for MSPs and SMB tech leaders.
High-quality insights on pricing, contracts, and AI adoption for MSPs; great for sponsorship alignment with tech-adjacent brands.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

Building a $20 Million MSP: Insights from Brian Strong of TenHats
Q: What did you learn about yourself in growth mode and during the downturns?
He shares that developing a methodical sales approach and maintaining a relentless focus on not losing deals helped him stay afloat, and later, the discipline allowed him to grow significantly as part of TenHats.
Building a $20 Million MSP: Insights from Brian Strong of TenHats
Q: Could you give everybody just a quick background on yourself?
Brian outlines his early entry into the MSP space, the transition to becoming an MSP, the challenges during the 2008-2009 downturn, and how those experiences shaped his later focus on building a scalable sales process and company culture.
How MSPs Can Stand Out: Storytelling, AI Expertise, and Handling Stage Fright
Q: Five minutes to stand up in front of a crowd of a hundred decision-makers, what are you going to say to them?
Lead with a memorable element about AI and your business, provide a concrete example from a client conversation, and end with a clear reminder of who you are and how to connect after the talk.

Audience Metrics

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Listeners per Episode
Gender Skew
Location
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Age Range
Household Income
Social Media Reach

Frequently Asked Questions About SMB Community Podcast

What is SMB Community Podcast about and what kind of topics does it cover?

This show centers on practical, practitioner-focused guidance for MSPs and SMB tech firms, with frequent conversations about sales, pricing, governance, and AI-enabled services. Episodes mix hands-on operations, marketing, and leadership lessons—from building scalable sales processes and healthy margins to communicating value in price conversations and governance around AI adoption. A consistent thread is helping small-tech firms compete through clear contracts, repeatable processes, and client education, often featuring real-world anecdotes and actionable takeaways. The format tends to be two-host roundtables with occasional guests who share industry insights, making it a reliable resource for owners and leaders aiming to grow responsibly ... more

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How many listeners does SMB Community Podcast get?

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To see how many followers or subscribers SMB Community Podcast has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to SMB Community Podcast?

These podcasts share a similar audience with SMB Community Podcast:

1. No Fluff MSP Marketing
2. Business of Tech: Daily 10-Minute IT Services Insights

How many episodes of SMB Community Podcast are there?

SMB Community Podcast launched 7 years ago and published 536 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact SMB Community Podcast?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for SMB Community Podcast?

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How do I access podcast episode transcripts for SMB Community Podcast?

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What guests have appeared on SMB Community Podcast?

Recent guests on SMB Community Podcast include:

1. Elizabeth Copeland
2. Brian Strong
3. Ryan Morris
4. Amy Slater
5. Steve Shattuck
6. Justin Maxwell
7. Tim Thomson

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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