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Artwork for SMB Community Podcast: Business Advice for Small MSP Owners

SMB Community Podcast: Business Advice for Small MSP Owners

Dave Sobel, Amy Babinchak, Small Biz Thoughts, James Kernan
Artificial Intelligence
Managed Service Providers
Mergers and Acquisitions
Microsoft
Managed Service Provider
Recurring Revenue
Pricing Strategy
Cybersecurity
Microsoft Copilot
MSP
R&D Tax Credits
Pre-Sales Assessments
Professional Services
Tenhats
Channel Marketing
Mergers and Acquisitions In Msps
Training Investments
2026 Technology Trends
KPI (key Performance Indicators)
Distribution

Running a small MSP means being the CEO, the sales team, the HR department, and the escalation tech — usually in the same afternoon. The SMB Community Podcast is where MSP owners get straight answers on the business side of running an MSP. Every week, Amy Babinchak, and James Kernan — MSP owners and advisors from the Small Biz Thoughts community — take on the questions small MSP owners actually as... more

PublishesWeeklyEpisodes555Founded7 years ago
Number of ListenersCategories
EntrepreneurshipBusinessManagement

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Artwork for SMB Community Podcast: Business Advice for Small MSP Owners

Latest Episodes

The discussion centers on the tradeoffs and risks associated with self-managing the sale of a Managed Service Provider (MSP) business, highlighting a real case in which the absence of professional M&A, legal, and tax advisory led to contract errors, ... more

The episode addresses the push for mandatory adoption of artificial intelligence (AI) tools among employees in MSP and IT service environments, citing cases where use of products like Microsoft Copilot is being enforced under threat of termination. C... more

The episode scrutinized the operational impact of accelerated patch velocity, largely attributed to AI-driven vulnerability discovery. Microsoft’s patch release cadence has intensified, as evidenced by the increase from 200 patches in June to 900 pat... more

Public speaking for technical professionals and the development of practical business process automation using AI were identified as areas with tangible operational impacts for MSPs. Structured preparatory practices, such as rehearsals and simulated ... more

Key Facts

Accepts Sponsors
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Business of Tech: Daily MSP News & IT Services Analysis
Business of Tech: Daily MSP News & IT Services AnalysisMSP Radio, Dave Sobel, Managed Service Provider (MSP) Industry Analyst
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Recent Guests

Nathan Finney
Chief Operating Officer at AllSafe IT in Pasadena, California
AllSafe IT
Episode: Lead Generation: How Local MSPs Can Outshine Big Nationals
Holly Whittles
Founder/Consultant at Purple Frog Data
Purple Frog Data
Episode: MSP Culture: Building a People-Led Learning Organization
Elizabeth Copeland
El Copeland, co-owner of Tier 2 Tickets and partner at Rising Tide Consulting Group
Rising Tide Consulting Group / Tier 2 Tickets
Episode: AI Governance: How MSPs Can Regain Control of Shadow IT
Brian Strong
Authority on sales and marketing in the MSP channel
TenHats
Episode: MSP Sales Process: How One MSP Grew From $2M to $19M — Brian Strong, TenHats
Ryan Morris
Principal go-to-market analyst with Morris Management Partners
Morris Management Partners
Episode: MSP Pricing: Proving Your Value When AI Makes Work Invisible
Amy Slater
Channel marketing guru, founder of Innovative Events
Innovative Events
Episode: Lead Generation: How MSPs Can Get More From Events — Amy Slater, Innovative Events
Steve Shattuck
VP of Global Partner Ecosystem and Business Development for GoTo
GoTo
Episode: AI for Small MSPs: Will AI Replace Your Technicians? — Steve Shattuck, GoTo
Justin Maxwell
Owner and partner at Big Life Financial
Big Life Financial
Episode: Cash Flow: Can Your MSP Claim R&D Tax Credits? — Justin Maxwell, Big Life Financial
Tim Thomson
Founder of MSP and Cyber Trends consultant
Cyber Trends; MSP consulting
Episode: AI for Small MSPs: Where the Growth Opportunities Are — Tim Thomson, Cyber Trends

Hosts

Amy Babinchak
Co-host who helps MSPs run stronger, more profitable firms from a tech-first perspective (with ties to Small Biz Thoughts and MSP Education networks)
James Kernan
Host with IT sales, marketing and leadership background; guides MSP growth, M&A strategy, and operational excellence

Reviews

4.8 out of 5 stars from 20 ratings
  • A great podcast for business owners. It offers valuable insights, expert advice, and real-world strategies to help grow and scale your business effectively!

    Podchaser
    5
    Zulfiya
    9 months ago
  • Smart Guys

    Humility is understanding that you can learn from any one, especially three smart, plugged in guys, like the KillingIT group.

    Apple Podcasts
    5
    SK-All-day
    United States5 years ago
  • Expert Insights

    Great rapport among the hosts and thoughtful topics that need to be considered by businesses as they accelerate the adoption of technology.

    Apple Podcasts
    5
    sethdrobinson
    United States7 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

The show is seen as a practical, business-focused resource for MSPs with actionable guidance
Expert Insights: audience notes great rapport and practical, tech-focused insights
Smart Guys: listeners praise humility and expertise from the hosts

Top Entrepreneurship Podcasts

Talking Points

Recent interactions between the hosts and their guests.

Top 10 Moves to Make Before You Sell Your MSP
Q: How should you handle AI meeting assistants from a security perspective?
Disable auto-join in conferencing tools, clearly indicate recording, and obtain explicit consent to protect confidentiality and reduce leakage risk.
Top 10 Moves to Make Before You Sell Your MSP
Q: When should you aim to sell your MSP?
Aim to sell when the business is growing and shows steady profitability, not during declines, to present a stable, attractive profile to buyers.
Top 10 Moves to Make Before You Sell Your MSP
Q: What is the top priority when preparing a business for sale?
The top priority is ensuring the business can run without the owner, demonstrated by a clean, self-sustaining operation during a test period such as a month-long vacation.
MSP Sales Process: How to Run a Pre-Sales Assessment
Q: How should you handle price increases with existing clients?
They suggest an incremental approach, starting with the strongest relationships, presenting a clear business case tied to rising costs, and communicating via a simple notice in invoices or a brief update, which typically yields minimal pushback when done transparently.
MSP Sales Process: How to Run a Pre-Sales Assessment
Q: Why are formal written agreements important and how should MSPs approach them?
They advocate starting written MSAs early, explaining the client benefits—price locking, guaranteed response times, modern online signing—and recommending auto-renew contracts and online agreement platforms to simplify updates and legal changes, reducing friction for clients and improving renewal certainty.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
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Frequently Asked Questions About This Podcast

What is This Podcast about and what kind of topics does it cover?

The show centers on practical MSP growth, operations, and strategic marketing, with recurring deep-dives into how to scale, differentiate offerings, and monetize recurring revenue. Episodes frequently explore partnerships, vendor programs, AI-enabled services, pricing strategies, contract management, and growth playbooks for small-to-midsize MSPs, often framed around real-world anecdotes and actionable steps. Notable traits include a strong emphasis on advisory-style guidance, frequent sponsor plugs for MSP education resources, and a pragmatic, founder-led perspective that blends technology with business strategy. The format consistently features two seasoned hosts sharing experiences, debates, and concrete tactics for profitability, M&A re... more

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Which podcasts are similar to this podcast?

These podcasts share a similar audience with this podcast:

1. Paul Green's MSP Marketing Podcast
2. Business of Tech: Daily MSP News & IT Services Analysis
3. MSP Business School
4. The IT Experts Podcast

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this podcast launched 7 years ago and published 555 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on this podcast?

Recent guests on this podcast include:

1. Nathan Finney
2. Holly Whittles
3. Elizabeth Copeland
4. Brian Strong
5. Ryan Morris
6. Amy Slater
7. Steve Shattuck
8. Justin Maxwell

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