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Artwork for Business of Tech: Daily 10-Minute IT Services Insights

Business of Tech: Daily 10-Minute IT Services Insights

MSP Radio
Artificial Intelligence
Managed Service Providers
Cybersecurity
Openai
Microsoft
MSP
AI Governance
Automation
AI Adoption
AI Integration
Anthropic
Msps
Governance
Generative AI
Cloud Computing
Apple
AI Agents
Private Equity
CISA
Microsoft 365

In 10 minutes daily, The Business of Tech delivers the latest IT services and MSP-focused news and commentary. Curated to stories that matter with commentary answering 'Why Do We Care?', channel veteran Dave Sobel brings you up to speed and provides resources to go deeper. With insights and analysis, this focused podcast focuses on the knowledge you need to be effective, profitable, and relevant.

PublishesDailyEpisodes1974Founded7 years ago
Number of ListenersCategories
Tech NewsBusinessNews

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Artwork for Business of Tech: Daily 10-Minute IT Services Insights

Latest Episodes

A structural transfer of liability and risk is reshaping industry engagement models, with outcome-based contracting increasing across service agreements. This shift is being driven by buyer demands for accountability in technology solutions, notably ... more

The episode reveals a structural shift away from indiscriminate adoption of AI tools toward targeted deployment based on business needs within the MSP sector. According to Uptime Global, a channel-only outsourcing provider, premature or hype-driven i... more

A growing gap between artificial intelligence (AI) adoption and effective data governance is reshaping the operational landscape for managed service providers (MSPs) and IT service providers. Industry data cited by GTIA’s Data and AI Interest Group i... more

YouTube

The episode centers on a structural shift driven by the falling cost of AI-assisted insight extraction and its impact on how buyers assess technology providers. Referencing companies such as OpenAI and Google, as well as research from the AI Revenue ... more

YouTube

Key Facts

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Recent Guests

Manny Rivelo
CEO of ConnectWise
ConnectWise
Episode: ConnectWise CEO Manny Rivelo: AI Agents Shift Ticket Resolution and Labor Costs for MSPs
Pinar Ormeci
CEO of Lexful
Lexful
Episode: Lexful’s AI-Native Documentation: New Accountability and Risk for MSPs – With Pinar Ormeci
Cole Knuth
Associate Director of Entrepreneurship at Texas A&M University; developer of the Consortium for Responsible IT Services (CRITS)
Texas A&M University
Episode: Consortium for Responsible IT Services: Cole Knuth Outlines New Path for MSP Accountability
Jeremiah Jensen
Chief Operating Officer and Program Manager at IntelliGenesis
IntelliGenesis
Episode: CMMC Pause Exposes High Compliance Costs for Small Defense Contractors — Jeremiah Jensen
Dave Bloom
Director of IT Operations, Trumbull Tech
Trumbull Tech
Episode: Dave Bloom: Why Small MSPs Can Sustain High Margins by Limiting Tool Overhead
Josh Dinneen
CEO of Blue Mantis
Blue Mantis
Episode: How Blue Mantis Navigates AI and Security Demand Without Enterprise Budgets – Josh Dinneen
Jessica C. Davis
Principal analyst in the Managed Services Practice at Canalys, part of Omnia; covers AI adoption, cybersecurity, and the MSP market
Omnia/Canalys
Episode: Jessica Davis: How AI Usage Models Are Disrupting MSP Revenue Predictability
Justin Fox
SVP of Product and Operations at ValorC3 Data Centers
ValorC3 Data Centers
Episode: Justin Fox on How ValorC3 Adapted to Broadcom’s VMware Licensing Deadline
Nick Ross
CEO at Cloud Capsule
Cloud Capsule
Episode: Closing the Gap Between Finding M365 Problems and Actually Fixing Them, with Nick Ross of Cloud Capsule

Host

Dave Sobel
Host focused on IT services and MSP-focused news, with a track record of guiding practical, profitability-driven discussions.

Reviews

4.9 out of 5 stars from 116 ratings
  • AI sans hype

    Dave treats AI as a business problem, not a buzzword. If you're an MSP trying to make sense of AI for your clients, this is the show.

    Apple Podcasts
    5
    WH90069
    United States7 months ago
  • Essential listening for getting ahead

    Business of Tech is essential listening to B2B marketers working in IT and MSPs that want to get ahead. I love the experts he brings onto the show so we can all learn from their experiences.

    Apple Podcasts
    5
    andreassassine
    United Kingdoma year ago
  • Concise and Balanced Tech News

    I found this podcast looking for tech news that summarizes the latest tech stories (~10minutes) concisely without any (or much) political skew. Dave delivers this pretty consistently, with good analysis and questions - I’m a daily listener now!

    Apple Podcasts
    5
    Jimr451
    United States2 years ago
  • Most useful five minutes of the day

    I listen to Dave the first five minutes on the treadmill or stationary bike.

    Perfect productive warm up time.

    Apple Podcasts
    5
    SK-All-day
    United States3 years ago
  • Downgrade rating

    The analysis and incites are still pretty good, but the quantity and quality of ads are obnoxious. Longtime subscriber here and I definitely cannot recommend at this time. I will give it a try again in January to see if quality has returned.

    Dave if you want to be a trusted voice do not allow advertisements you do not personally recommend.

    Apple Podcasts
    1
    4676826
    United States3 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Listeners praise concise, practical tech coverage that helps MSPs stay ahead.
Episodes are bite-size and easy to digest, making them excellent for quick commutes or workouts.
The show is seen as essential listening for B2B marketers in IT and MSPs seeking real-world expert insights.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#121
United States/News/Tech News
Apple Podcasts
#64
Canada/News/Tech News
Apple Podcasts
#148
United Kingdom/News/Tech News
Apple Podcasts
#93
Australia/News/Tech News
Apple Podcasts
#237
Germany/News/Tech News
Apple Podcasts
#78
Sweden/News/Tech News

Talking Points

Recent interactions between the hosts and their guests.

ConnectWise CEO Manny Rivelo: AI Agents Shift Ticket Resolution and Labor Costs for MSPs
Q: What is the impact on headcount and labor costs?
Automation reduces routine level 1 and 2 tasks, allowing MSPs to handle more with fewer hires or redeploy staff to higher-value work, while still maintaining or improving service levels.
ConnectWise CEO Manny Rivelo: AI Agents Shift Ticket Resolution and Labor Costs for MSPs
Q: How does the pricing model work for AI-driven workflows?
Pricing is per user for copilots, per ticket for high-volume workflows, and consumption-based for complex tasks; this aligns costs with actual usage and helps avoid large, fixed increases.
ConnectWise CEO Manny Rivelo: AI Agents Shift Ticket Resolution and Labor Costs for MSPs
Q: What should MSPs start implementing now with the ConnectWise platform?
Focus on service delivery improvements: ticket triage, ticket dispatch, ticket summarization, and ticket recommendations for resolution using built-in co-pilot capabilities, then expand into remediation workflows as confidence and data grow.
CMMC Pause Exposes High Compliance Costs for Small Defense Contractors — Jeremiah Jensen
Q: What practical steps should defense contractors take during the 60-day review and comment period?
Contractors should download the RFI, prepare to provide feedback about pain points, advocate for more assessors, and push for a process that allows remediation before a full audit; they should submit concrete comments to help refine the program.
CMMC Pause Exposes High Compliance Costs for Small Defense Contractors — Jeremiah Jensen
Q: If you could change the approach, what would you improve about the audit process?
I would like to see more assessors, a more tiered or fail-forward audit where you can fix issues without paying the full price for an entirely failed audit, and reductions or better handling of duplicate requirements to lower overall cost and friction for small firms.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

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Frequently Asked Questions About This Podcast

What is This Podcast about and what kind of topics does it cover?

A concise, MSP-focused tech news show delivering rapid, practical insights into IT services, managed services, and AI-driven business models. Episodes center on actionable takeaways for practitioners—pricing, governance, security outsourcing, and platform shifts—often weaving in real-world case studies and sponsor context. Noteworthy are the tight 10-minute format, a steady stream of expert guests, and a practical tilt toward profitability, scale, and staying ahead of industry changes. The show tends to attract listeners who want timely, battle-tested guidance they can apply in client engagements and service design.

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Which podcasts are similar to this podcast?

These podcasts share a similar audience with this podcast:

1. 30 Minutes to President's Club | No-Nonsense Sales
2. The MSP Zone
3. The AI Daily Brief: Artificial Intelligence News and Analysis
4. Founders
5. The a16z Show

How many episodes of this podcast are there?

this podcast launched 7 years ago and published 1974 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on this podcast?

Recent guests on this podcast include:

1. Manny Rivelo
2. Pinar Ormeci
3. Cole Knuth
4. Jeremiah Jensen
5. Dave Bloom
6. Josh Dinneen
7. Jessica C. Davis
8. Justin Fox

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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