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Artwork for Business of Tech: Daily MSP News & IT Services Analysis

Business of Tech: Daily MSP News & IT Services Analysis

MSP Radio, Dave Sobel, Managed Service Provider (MSP) Industry Analyst
Artificial Intelligence
Managed Service Providers
MSP
Cybersecurity
AI Governance
Openai
Microsoft
Anthropic
AI Agents
MSP (managed Service Provider)
AI Integration
Generative AI
Managed Services
Automation
Msps
Pax8
IT Spending
Connectwise
AI In IT Services
Data Governance

Vendors are rewriting the rules on MSPs faster than anyone can track — pricing, partner programs, liability, and now AI. Business of Tech is the daily MSP news briefing that tells you what changed and what it means for your business. Every weekday, channel veteran Dave Sobel picks the MSP and IT services news that actually moves your margins, contracts, and risk, and answers the one question that ... more

PublishesDailyEpisodes2014Founded7 years ago
Number of ListenersCategories
Tech NewsBusinessManagementNews

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Artwork for Business of Tech: Daily MSP News & IT Services Analysis

Latest Episodes

A structural margin pressure is emerging as AI manufacturers bill MSPs for agent activity, while MSPs are paid by clients for resolved outcomes. Companies like ConnectWise and Super IT charge based on volumes of AI-driven attempts (agent activity, to... more

The episode centers on a structural shift in technology risk management: liability for AI decisions is increasingly transferring downstream from technology vendors to MSPs and their clients. Insurers are moving to exclude generative AI from standard ... more

YouTube

The episode identifies a structural shift: traditional patching is no longer sufficient protection as the act of releasing a patch now informs and accelerates attackers, particularly with the use of AI. When vendors publish fixes, attackers can promp... more

YouTube

The episode highlights the increasing shift of operational risk and accountability to MSPs as AI-powered agents become integrated into client environments through white-label and usage-based models. This shift is illustrated by Pax8’s introduction of... more

YouTube

Key Facts

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Recent Guests

Rich Freeman
Founder of Channelholic, chief analyst at Channel Mastered, and co-host of MSP Chat
Channel Mastered
Episode: MSP AI agents: Who owns risk and billing as vendors go autonomous?
Brian Kelly
Founder and CTO of Automated Edge with two decades of MSP experience
Automated Edge
Episode: AI for MSPs: Protect client data from shadows — Brian Kelly, Automated Edge
Tiffani Bova
Chief Strategy and Research Officer at Futurum Group, former Salesforce evangelist and Gartner research fellow
Futurum Group
Episode: AI liability: Leadership pressure and unclear ROI drive risk for MSPs — Tiffani Bova, Futurum Group
Ignacio Lopez
Former SOX auditor and Kaseya product manager who builds AI systems for businesses
Work-Smart.ai
Episode: AI liability for MSPs: missing policies create audit risk — Ignacio Lopez, Work-Smart.ai
Jessica Davis
Principal Analyst for Managed Services at Omnia
Omnia
Episode: MSP profitability: Market splits as some MSPs stagnate — Jessica Davis, Omdia
Brian Lucarelli
Chief Strategy Officer at Chartered Technology Solutions, a Brooklyn MSP
Chartered Technology Solutions
Episode: AI for MSPs: Nobody Is Counting the Cleanup
Bryan Lukralle
Chief Strategy Officer at Charter Technology Solutions
Charter Technology Solutions
Episode: MSP cybersecurity: Fixed budgets can't cover school needs — Bryan Lukralle, CharterTS
Anurag Agrawal
Founder and Chief Global Analyst at Techile
Techile
Episode: Vendor Rebates Move to AI Growth—Anurag Agrawal Details the Margin Fallout for MSPs
Brian J. Weiss
CEO at iTech Solutions
iTech Solutions
Episode: Brian J. Weiss: TechStack, Tenant Control, and Redefining PSA Ownership for MSPs

Host

Dave Sobel
Host focused on IT services and MSP-focused news, with a track record of guiding practical, profitability-driven discussions.

Reviews

4.9 out of 5 stars from 115 ratings
  • AI sans hype

    Dave treats AI as a business problem, not a buzzword. If you're an MSP trying to make sense of AI for your clients, this is the show.

    Apple Podcasts
    5
    WH90069
    United States9 months ago
  • Essential listening for getting ahead

    Business of Tech is essential listening to B2B marketers working in IT and MSPs that want to get ahead. I love the experts he brings onto the show so we can all learn from their experiences.

    Apple Podcasts
    5
    andreassassine
    United Kingdoma year ago
  • Concise and Balanced Tech News

    I found this podcast looking for tech news that summarizes the latest tech stories (~10minutes) concisely without any (or much) political skew. Dave delivers this pretty consistently, with good analysis and questions - I’m a daily listener now!

    Apple Podcasts
    5
    Jimr451
    United States2 years ago
  • Most useful five minutes of the day

    I listen to Dave the first five minutes on the treadmill or stationary bike.

    Perfect productive warm up time.

    Apple Podcasts
    5
    SK-All-day
    United States3 years ago
  • Downgrade rating

    The analysis and incites are still pretty good, but the quantity and quality of ads are obnoxious. Longtime subscriber here and I definitely cannot recommend at this time. I will give it a try again in January to see if quality has returned.

    Dave if you want to be a trusted voice do not allow advertisements you do not personally recommend.

    Apple Podcasts
    1
    4676826
    United States3 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Listeners praise concise, practical tech coverage that helps MSPs stay ahead.
Episodes are bite-size and easy to digest, making them excellent for quick commutes or workouts.
The show is seen as essential listening for B2B marketers in IT and MSPs seeking real-world expert insights.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#106
United States/News/Tech News
Apple Podcasts
#55
Canada/News/Tech News
Apple Podcasts
#223
United Kingdom/News/Tech News
Apple Podcasts
#132
Germany/News/Tech News
Apple Podcasts
#141
Australia/News/Tech News
Apple Podcasts
#10
Switzerland/News/Tech News

Talking Points

Recent interactions between the hosts and their guests.

AI for MSPs: Protect client data from shadows — Brian Kelly, Automated Edge
Q: Before they call any vendor, including like yourself, what would be the first thing you recommend that MSP do?
Kelly recommends talking with the client about their current AI use and business needs, then mapping the systems and data sources before planning a secure implementation.
AI for MSPs: Protect client data from shadows — Brian Kelly, Automated Edge
Q: Once an MSP can see a client staff pasting documents into like a free chatbot, what's the hard part that comes next?
Kelly says the challenge is deciding what to do about existing AI use. Automated Edge assesses usage and offers an internal, secured system that connects business data to AI with controls.
MSP AI agents: Who owns risk and billing as vendors go autonomous?
Q: Doesn't that put the autonomy risk on the MSP? How is Neo thinking about the risk of the autonomous actions, where that falls, and who absorbs that?
Freeman says autonomous AI creates customer satisfaction risk that sits with the MSP. If something goes wrong, customers are likely to turn to their provider, which must manage the consequences.
MSP AI agents: Who owns risk and billing as vendors go autonomous?
Q: Should MSPs want to be in Pax8's early group or wait for it all to settle down?
Freeman says reliability and whether the technology behaves dependably for clients should weigh more heavily than price when deciding whether to adopt early. MSPs can watch how peers fare before committing.
AI liability for MSPs: missing policies create audit risk — Ignacio Lopez, Work-Smart.ai
Q: What is the first place an MSP with 50 clients and no AI policies should start?
Lopez recommends choosing an existing client, proposing a suitable AI tool, drafting an AI policy and incident process, then enforcing approved settings and retaining evidence.

Audience Metrics

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Frequently Asked Questions About This Podcast

What is This Podcast about and what kind of topics does it cover?

A concise, MSP-focused tech news show delivering rapid, practical insights into IT services, managed services, and AI-driven business models. Episodes center on actionable takeaways for practitioners—pricing, governance, security outsourcing, and platform shifts—often weaving in real-world case studies and sponsor context. Noteworthy are the tight 10-minute format, a steady stream of expert guests, and a practical tilt toward profitability, scale, and staying ahead of industry changes. The show tends to attract listeners who want timely, battle-tested guidance they can apply in client engagements and service design.

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Which podcasts are similar to this podcast?

These podcasts share a similar audience with this podcast:

1. All Things MSP
2. The MSP Zone
3. MSP Business School
4. SMB Community Podcast: Business Advice for Small MSP Owners
5. Everyday AI Podcast – An AI and ChatGPT Podcast

How many episodes of this podcast are there?

this podcast launched 7 years ago and published 2014 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on this podcast?

Recent guests on this podcast include:

1. Rich Freeman
2. Brian Kelly
3. Tiffani Bova
4. Ignacio Lopez
5. Jessica Davis
6. Brian Lucarelli
7. Bryan Lukralle
8. Anurag Agrawal

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