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The MSP Zone

Charles Weaver
Managed Service Providers
Cybersecurity
Managed Services
Artificial Intelligence
Compliance
Cyber Hygiene
Private Equity
Managed Services Providers
Profitability
Cyber Insurance
Automation
MSP Alliance
Cyber Security
Managed Services Market
Ransomware
Cybersecurity Awareness Month
Mergers and Acquisitions
Cyber Threats
Contracts
CMMC

Weekly discussion of news, events, and topics of interest to the global managed services professional community. The series will have the latest and most relevant discussions in managed services and cloud computing, featuring special guests and notable figures in the profession.

PublishesTwice monthlyEpisodes364Founded7 years ago
Number of ListenersCategory
Technology

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Artwork for The MSP Zone

Latest Episodes

AI is already inside your customers' environments, often before anyone decides who owns it or how it's controlled. In this episode of the MSP Zone, Charles Weaver talks with Ignacio Lopez, a former KPMG auditor, JP Morgan risk manager and Kaseya VSA ... more

Using the ConnectWise Cloud Backup shutdown as a case study, Charles Weaver examines a recurring issue for MSPs: they may be held accountable for risks in systems they do not directly control. He considers what this means for MSPs, vendors, and custo... more

Most MSPs do not have a sales problem - they have a profitability problem. Charles Weaver lays out why growing top-line revenue can quietly destroy margin, and what to do before your business scales itself into a cliff. He breaks down the hidden cost... more

MSPs are no longer just managing technology. They are well positioned to close the CISO gap for small and mid-sized businesses. The underlying problem is not a lack of tools, but a lack of security leadership. MSPs already have the trust, visibility,... more

Key Facts

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Recent Guests

Ignacio Lopez
Former KPMG auditor, JP Morgan information risk manager, and Kaseya VSA manager who advises organizations on AI governance.
Episode: AI Governance for MSPs: More Than Reselling Copilot
Michael George
CEO of Synchro
Synchro
Episode: Why AI and Debt Are Reshaping the MSP Market
Dan Taylor
Founder of Apps EDU, MSP focused on Google Workspace for Education and beyond
Apps EDU
Episode: Why MSPs Keep Missing Google Workspace Revenue
Rob Scott
Representative from Monjur
Monjur
Episode: How MSP Maturity Has Moved Beyond Revenue
Andy Runyan
Representative from UKON
UKON
Episode: How MSP Maturity Has Moved Beyond Revenue
Jason Gallo
Vice President of Partner Value Acceleration at Cisco
Cisco
Episode: Cisco, MSPs, and the Future of Proactive IT
Brad Feldman
Director of Partner Managed Services at Cisco
Cisco
Episode: Cisco, MSPs, and the Future of Proactive IT
Chris Viau
Head of compliance operation overseeing certification projects with MSPs worldwide
MSP Alliance
Episode: Can you 'GRC' your way to MSP Maturity?
Andy Runyon
Head of cybersecurity risk services at UConn; senior advisor on MSP cyber insurance
UConn / MSPAlliance
Episode: Why is my MSP Cyber Insurance so High?

Host

Charles Weaver
Host of The MSP Zone

Reviews

4.2 out of 5 stars from 23 ratings
  • Wow

    The last podcast just threw 95% of us under the bus and the rest of it was a commercial for their "compliance services" are these guys not in touch with the real world out there..

    Apple Podcasts
    1
    krista4455
    United Statesa year ago
  • Propaganda show now

    This show use to provide good content.

    I don’t understand what happened.

    It’s now, what I can only describe as propaganda, from Charles, is now longer insightful or useful. It’s a rambling of what feels like grandiosity & delusions that simply don’t exist in the real world.

    I don’t know what happened, but I hope things eventually return to a level of sanity that useful information can be restored to this formerly good podcast.

    Apple Podcasts
    1
    Alexander A-K
    United States3 years ago
  • Entertaining, insightful and actionable! 🙌

    Whether you’re well established as an MSP, or just getting started carving out a profitable niche that’s ready to grow - this is a must-listen podcast for you! Charles and the entire MSP Alliance team do an incredible job leading conversations that cover a huge breadth of topics related to the ins and outs of the ever-shifting industry landscape - with leaders who’ve actually experienced success themselves. Highly recommend listening and subscribing!

    Apple Podcasts
    5
    JoshCrist
    United States6 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Overall, audience notes a strong emphasis on maturity, governance, and tangible value for MSPs.
Some reviews critique perceived marketing or bias and call for more balanced insights.
Listeners appreciate practical, actionable MSP guidance and real-world framing.

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Talking Points

Recent interactions between the hosts and their guests.

AI Governance for MSPs: More Than Reselling Copilot
Q: Could you talk a little bit about that? Because that's a critical governance.
Lopez says the company, not the MSP or outside adviser, owns and approves its AI policy. The MSP's role is to build the infrastructure around that policy, enforce controls, and produce the evidence needed to show they are working.
AI Governance for MSPs: More Than Reselling Copilot
Q: AI is not that dissimilar, right? It's already starting to show up. People are using it maybe without authority. Just your take on this whole AI introduction.
Lopez agrees that AI is arriving like earlier unmanaged technologies and says organizations need governance and controls instead of pretending employees are not using it. He sees MSPs as well positioned to help manage the risks.
Why AI and Debt Are Reshaping the MSP Market
Q: What should MSPs focus on in 2026 to stay competitive given the ongoing capital and AI shifts?
MSPs should prioritize deep platform relationships with their chosen platform providers, ensure AI is embedded as a core capability rather than a bolt-on, and actively adopt automation to reduce service costs while enhancing advisory value for customers.
Why AI and Debt Are Reshaping the MSP Market
Q: Why would loading up a cybersecurity company with debt be considered valuable, and what happens when they hit the paywall in Wall Street?
Debt financing accelerates returns on equity for private equity by leveraging low-cost capital when rates were near zero, but as debt costs rise, paywalls emerge, forcing restructurings or debt renegotiations that can lead to asset sales or closures unless the company can sustain profitability through higher efficiency and value creation.
Why MSPs Keep Missing Google Workspace Revenue
Q: Go-to-market strategy for MSPs adding Google Workspace—should they focus on specialization or blending with existing Microsoft capabilities?
The guest emphasizes blended expertise, leveraging verticals, and using targeted outreach (e.g., confirming Google usage before outreach) rather than a one-size-fits-all approach.

Audience Metrics

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Frequently Asked Questions About The MSP Zone

What is The MSP Zone about and what kind of topics does it cover?

This show targets MSPs and IT leaders navigating the evolving landscape of managed services, security, AI, and governance. Episodes frequently cover profitability, service catalog alignment, compliance programs, cyber risk, and partner ecosystems, with practical advice on pricing, standardizing processes, and building mature MSP practices. A standout pattern is the emphasis on governance, risk, and compliance as core capabilities—not just checkbox tools—and on aligning services with customer outcomes. Noteworthy guests come from leading vendors, MSP associations, and security firms, offering deep operational and strategic perspectives for scaling, securing, and differentiating MSP offerings. Potential listeners will find actionable framewor... more

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Which podcasts are similar to The MSP Zone?

These podcasts share a similar audience with The MSP Zone:

1. All Things MSP
2. MSP Business School
3. Business of Tech: Daily MSP News & IT Services Analysis
4. No Fluff MSP Marketing
5. The MSP Sales Podcast

How many episodes of The MSP Zone are there?

The MSP Zone launched 7 years ago and published 364 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on The MSP Zone?

Recent guests on The MSP Zone include:

1. Ignacio Lopez
2. Michael George
3. Dan Taylor
4. Rob Scott
5. Andy Runyan
6. Jason Gallo
7. Brad Feldman
8. Chris Viau

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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