The Contact Centre Podcast
jonty.pearce@callcentrehelper.com (jonty.pearce@callcentrehelper.com)The Contact Centre Podcast is designed to support industry professionals in improving call center performance and the wider customer service experience. We cover everything contact centre related and speak to the very best industry experts, enjoying fun, thoughtful conversations.
| Publishes | Weekly | Episodes | 33 | Founded | 6 years ago |
|---|---|---|---|---|---|
| Category | Business | ||||
Listen to this Podcast
Latest Episodes
Jeanette Hunter of Jabra discusses ways of improving Customer and Agent Experience in the New Normal.
In our conversation with Jeanette we examine the emerging trends within the contact centre environment post pandemic, looking at how technology ca... more
Helen Ginman of UandI Wellbeing discusses what contact centres can do to improve employee well-being and take good care of their teams in the “new normal”.
In our conversation with Helen, we also talk about common sources of contact centre stress, ... more
Colin Gill of Akixi joins us for a conversation for how contact centres can take their reporting to the next level, sharing lots of clever advice along the way.
In our discussion with Colin, we reveal lots of simple tips to help you improve your re... more
Sarah Morgan of new contact centre consultancy Luceat Coaching discusses what team leaders and managers can do to help their team to improve their call center skills.
In our conversation, we also talk about which skills are most valuable to improve... more
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Apple Podcasts5MattG1980
United Kingdom6 years ago
Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #84 |  Philippines/Business |
Audience Metrics
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| Professions | Age Range | Household Income | |||
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Which podcasts are similar to The Contact Centre Podcast?
These podcasts share a similar audience with The Contact Centre Podcast:
1. Advice from a Call Center Geek!
2. The Contact Center Coach
How many episodes of The Contact Centre Podcast are there?
The Contact Centre Podcast launched 6 years ago and published 33 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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