Rephonic
Artwork for Advice from a Call Center Geek!

Advice from a Call Center Geek!

Thomas Laird

Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!

PublishesWeeklyEpisodes217Founded5 years ago
Categories
MarketingTechnologyBusiness

Listen to the Podcast

Artwork for Advice from a Call Center Geek!

Latest Episodes

Dive into the transformative journey of OttoQa, where weve uncovered the profound impact of prompts in elevating customer experience (CX) quality assurance (QA) processes. This podcast (taken from a Linkedin Live Event) brings the insights and method... more

--:--
--:--
2 months ago

This podcast is based on the presentation I delivered in Miami at the "CX Under the Sun Event" to more than 100 CX professionals who are just beginning their journey with CX AI transformation. more

--:--
--:--
2 months ago

As we step into 2024, the realms of Customer Experience (CX), Artificial Intelligence (AI), and contact centers are poised at the brink of transformative change. more

--:--
--:--
2 months ago

Join me, Tom Laird, and John Coulter from Five Star Call Centers, as we journey into a conversation on "Advice from a Call Center Geek." more

--:--
--:--
4 months ago

Insights

Contact Information
Podcast Host

Find out how many people listen to Advice from a Call Center Geek! and see how many downloads it gets.

We scanned the web and collated all of the information that we could find in our comprehensive podcast database.

Listen to the audio and view podcast download numbers, contact information, listener demographics and more to help you make better decisions about which podcasts to sponsor or be a guest on.

Reviews

4.9 out of 5 stars from 86 ratings
  • So Much Value! ๐Ÿ”ฅ

    Whether youโ€™re well established in the world of call centers, or just getting started, this is a must-listen podcast for you! Tom does an incredible job of leading conversations that cover a huge breadth of topics related to the ins and outs of customer support, operations, training, and more. Highly recommend listening and subscribing!

    Apple Podcasts
    5
    ASobering
    United Statesa year ago
  • Great Content

    Advice From Call Center Geek Podcast is my go to for all Call Center Content. From the individual Rep up to CEO of the Call Center, thereโ€™s information to help you grow and as a Manager I found the information invaluable.

    Apple Podcasts
    5
    CarlXKenzo215
    United States2 years ago
  • Great non-intimidating help for the uninitiated

    I was looking to take in some additional know how on Contact Centers as I prepared to start a new role and Tom made it easy and approachable. I appreciate his candid perspective!

    Apple Podcasts
    5
    mcone5104
    United States2 years ago
  • Adding value !

    Tom is very genuine and knowledgeable about the industry. He goes above and beyond his call of duty. I reached out to him on LinkedIn for a advice about variables that causes and influx in SL and ASA. He responded right away which shocked me being that he is a CEO. I will not be missing call center week next year !

    Apple Podcasts
    5
    ChristinaDudley
    United States2 years ago
  • Great Podcast!!!

    Tom does an amazing job of being honest while sharing his expertise. Itโ€™s great to hear him hit on a strong variety of relevant topics. His openness and generosity is invaluable. As an executive of call center management myself, his voice is definitely that of an expert. Keep up the great work Tom!!!

    Apple Podcasts
    5
    Mikey Rocco
    United States3 years ago

Chart Rankings

Audience

Listeners, engagement and demographics and more for this podcast.

Gender SkewEngagement ScorePrimary Location
Social Media Reach

Frequently Asked Questions About Advice from a Call Center Geek!

Where can I find podcast stats for Advice from a Call Center Geek!?

Rephonic provides a wide range of data for three million podcasts so you can understand how popular each one is. See how many people listen to Advice from a Call Center Geek! and access YouTube viewership numbers, download stats, chart rankings, ratings and more.

Simply upgrade your account and use these figures to decide if the show is worth pitching as a guest or sponsor.

How do I find the number of podcast views for Advice from a Call Center Geek!?

There are two ways to find viewership numbers for podcasts on YouTube. First, you can search for the show on the channel and if it has an account, scroll through the videos to see how many views it gets per episode.

Rephonic also pulls the total number of views for each podcast we find a YouTube account for. You can access these figures by upgrading your account and looking at a show's social media section.

How do I find listening figures for Advice from a Call Center Geek!?

Podcast streaming numbers or 'plays' are notoriously tricky to find. Fortunately, Rephonic provides estimated listener figures for Advice from a Call Center Geek! and three million other podcasts in our database.

To check these stats and get a feel for the show's audience size, you'll need to upgrade your account.

How many subscribers does Advice from a Call Center Geek! have?

To see how many followers or subscribers Advice from a Call Center Geek! has, simply upgrade your account. You'll find a whole host of extra information to help you decide whether appearing as a sponsor or guest on this podcast is right for you or your business.

If it's not, use the search tool to find other podcasts with subscriber numbers that match what you're looking for.

How many listeners does Advice from a Call Center Geek! get?

Rephonic provides a full set of podcast information for three million podcasts, including the number of listeners. You can see some of this data for free. But you will need to upgrade your account to access premium data.

How many episodes of Advice from a Call Center Geek! are there?

Advice from a Call Center Geek! launched 5 years ago and published 217 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Advice from a Call Center Geek!?

Our systems regularly scour the web to find email addresses and social media links for this podcast. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contact information for you.

Where do you get podcast emails for Advice from a Call Center Geek! from?

Our systems scan a variety of public sources including the podcast's official website, RSS feed, and email databases to provide you with a trustworthy source of podcast contact information. We also have our own research team on-hand to manually find email addresses if you can't find exactly what you're looking for.

Where does Rephonic collect Advice from a Call Center Geek! reviews from?

Rephonic pulls reviews for Advice from a Call Center Geek! from multiple sources, including Apple Podcasts, Castbox, Podcast Addict and more.

View all the reviews in one place instead of visiting each platform individually and use this information to decide whether this podcast is worth pitching as a guest or sponsor.

How does Rephonic know which podcasts are like Advice from a Call Center Geek!?

You can view podcasts similar to Advice from a Call Center Geek! by exploring Rephonic's 3D interactive graph. This tool uses the data displayed on the 'Listeners Also Subscribed To' section of Apple Podcasts to visualise connections between shows.