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Advice from a Call Center Geek!

Thomas Laird

Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!

PublishesWeeklyEpisodes217Founded5 years ago

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Artwork for Advice from a Call Center Geek!

Latest Episodes

Dive into the transformative journey of OttoQa, where weve uncovered the profound impact of prompts in elevating customer experience (CX) quality assurance (QA) processes. This podcast (taken from a Linkedin Live Event) brings the insights and method... more

2 months ago

This podcast is based on the presentation I delivered in Miami at the "CX Under the Sun Event" to more than 100 CX professionals who are just beginning their journey with CX AI transformation. more

2 months ago

As we step into 2024, the realms of Customer Experience (CX), Artificial Intelligence (AI), and contact centers are poised at the brink of transformative change. more

2 months ago

Join me, Tom Laird, and John Coulter from Five Star Call Centers, as we journey into a conversation on "Advice from a Call Center Geek." more

4 months ago


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4.9 out of 5 stars from 86 ratings
  • So Much Value! ๐Ÿ”ฅ

    Whether youโ€™re well established in the world of call centers, or just getting started, this is a must-listen podcast for you! Tom does an incredible job of leading conversations that cover a huge breadth of topics related to the ins and outs of customer support, operations, training, and more. Highly recommend listening and subscribing!

    Apple Podcasts
    United Statesa year ago
  • Great Content

    Advice From Call Center Geek Podcast is my go to for all Call Center Content. From the individual Rep up to CEO of the Call Center, thereโ€™s information to help you grow and as a Manager I found the information invaluable.

    Apple Podcasts
    United States2 years ago
  • Great non-intimidating help for the uninitiated

    I was looking to take in some additional know how on Contact Centers as I prepared to start a new role and Tom made it easy and approachable. I appreciate his candid perspective!

    Apple Podcasts
    United States2 years ago
  • Adding value !

    Tom is very genuine and knowledgeable about the industry. He goes above and beyond his call of duty. I reached out to him on LinkedIn for a advice about variables that causes and influx in SL and ASA. He responded right away which shocked me being that he is a CEO. I will not be missing call center week next year !

    Apple Podcasts
    United States2 years ago
  • Great Podcast!!!

    Tom does an amazing job of being honest while sharing his expertise. Itโ€™s great to hear him hit on a strong variety of relevant topics. His openness and generosity is invaluable. As an executive of call center management myself, his voice is definitely that of an expert. Keep up the great work Tom!!!

    Apple Podcasts
    Mikey Rocco
    United States3 years ago

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