Advice from a Call Center Geek!
Thomas LairdAdvice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
| Publishes | Weekly | Episodes | 218 | Founded | 5 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | TechnologyBusinessMarketing | |||
Listen to the Podcast
Latest Episodes
Join Tom in this insightful podcast episode recorded at the HDI Philly event held at Princeton University. more
Dive into the transformative journey of OttoQa, where weve uncovered the profound impact of prompts in elevating customer experience (CX) quality assurance (QA) processes. This podcast (taken from a Linkedin Live Event) brings the insights and method... more
This podcast is based on the presentation I delivered in Miami at the "CX Under the Sun Event" to more than 100 CX professionals who are just beginning their journey with CX AI transformation. more
As we step into 2024, the realms of Customer Experience (CX), Artificial Intelligence (AI), and contact centers are poised at the brink of transformative change. more
Insights
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Reviews
- So Much Value! ๐ฅ
Whether youโre well established in the world of call centers, or just getting started, this is a must-listen podcast for you! Tom does an incredible job of leading conversations that cover a huge breadth of topics related to the ins and outs of customer support, operations, training, and more. Highly recommend listening and subscribing!
Apple Podcasts5ASobering
United Statesa year ago - Great Content
Advice From Call Center Geek Podcast is my go to for all Call Center Content. From the individual Rep up to CEO of the Call Center, thereโs information to help you grow and as a Manager I found the information invaluable.
Apple Podcasts5CarlXKenzo215United States2 years ago - Great non-intimidating help for the uninitiated
I was looking to take in some additional know how on Contact Centers as I prepared to start a new role and Tom made it easy and approachable. I appreciate his candid perspective!
Apple Podcasts5mcone5104United States2 years ago - Adding value !
Tom is very genuine and knowledgeable about the industry. He goes above and beyond his call of duty. I reached out to him on LinkedIn for a advice about variables that causes and influx in SL and ASA. He responded right away which shocked me being that he is a CEO. I will not be missing call center week next year !
Apple Podcasts5ChristinaDudleyUnited States2 years ago - Great Podcast!!!
Tom does an amazing job of being honest while sharing his expertise. Itโs great to hear him hit on a strong variety of relevant topics. His openness and generosity is invaluable. As an executive of call center management myself, his voice is definitely that of an expert. Keep up the great work Tom!!!
Apple Podcasts5Mikey RoccoUnited States3 years ago
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Chart Rankings
Apple Podcasts | #55 |  Poland/Business/Marketing |
Apple Podcasts | #62 |  Colombia/Business/Marketing |
Apple Podcasts | #81 |  Philippines/Business/Marketing |
Apple Podcasts | #163 |  Hong Kong/Business/Marketing |
Apple Podcasts | #164 |  South Africa/Business/Marketing |
Apple Podcasts | #198 |  Denmark/Business/Marketing |
Audience
Listeners, engagement and demographics and more for this podcast.
| Listeners per Episode | Gender Skew | Engagement Score | |||
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| Primary Location | Social Media Reach | ||||
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