Advice from a Call Center Geek!
Thomas LairdAdvice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. Tom Laird, CEO of 600+ seat award-winning BPO, Expivia Interaction Marketing and Ai auto QA startup OttoQa, ICMI Top 25 Contact Center thought leader discusses topics such as call center operations, hiring, culture, technology, and training while having fun doing it!
| Publishes | Monthly | Episodes | 242 | Founded | 7 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessMarketingTechnology | |||
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In this episode, we dig into the Keep Call Centers in America Act and uncover the truth behind the headlines. On the surface, it sounds like a patriotic move to keep jobs here in the U.S., but when you look closer, the story gets mor... more
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This episode sounds as good as it gets — huge thanks to Christopher Irwin-Dudek, VP of Marketing Communications at NICE, for joining me.
We dive into a wide-ranging conversation covering:
• The new leadership vision at NICE and what... more
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Everyone’s rushing to add Auto QA. But most are thinking too small. In this episode, I break down what most platforms get wrong, why scoring calls is just the beginning, and what to look for if you actually want impact, not just anot... more
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In this episode of the Advice from a Call Center Geek podcast, we unveil our highly anticipated 2025 Geek Gauge CCaaS Rankings.
We break down the comprehensive analysis of the top 19 Contact Center as a Service platforms, showing wh... more
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- The Art of Good Service
As a customer, I enjoyed this episode. Good customer service is as much an art as it is a science, and False Hustle seems to hit the nail on the head.
Apple Podcasts5Fine w Mac
United Statesa year ago - CC geeks unite
Love the podcast. Good detailed feedback from an operator with real experience.
Apple Podcasts5tlfamousUnited Statesa year ago - So Much Value! 🔥
Whether you’re well established in the world of call centers, or just getting started, this is a must-listen podcast for you! Tom does an incredible job of leading conversations that cover a huge breadth of topics related to the ins and outs of customer support, operations, training, and more. Highly recommend listening and subscribing!
Apple Podcasts5ASoberingUnited States3 years ago - Great Content
Advice From Call Center Geek Podcast is my go to for all Call Center Content. From the individual Rep up to CEO of the Call Center, there’s information to help you grow and as a Manager I found the information invaluable.
Apple Podcasts5CarlXKenzo215United States3 years ago - Great non-intimidating help for the uninitiated
I was looking to take in some additional know how on Contact Centers as I prepared to start a new role and Tom made it easy and approachable. I appreciate his candid perspective!
Apple Podcasts5mcone5104United States4 years ago
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Chart Rankings
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Apple Podcasts | #250 |  Australia/Business/Marketing |
Apple Podcasts | #23 |  Philippines/Business/Marketing |
Apple Podcasts | #71 |  Colombia/Business/Marketing |
Apple Podcasts | #164 |  South Africa/Business/Marketing |
Apple Podcasts | #185 |  Chile/Business/Marketing |
Apple Podcasts | #225 | Philippines/Business |
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Frequently Asked Questions About Advice from a Call Center Geek!
What is Advice from a Call Center Geek! about and what kind of topics does it cover?
Exploring the intricate world of call centers and customer service, this podcast engages listeners with a range of topics essential for understanding and improving contact center operations. The discussions are rooted in practical, real-world experiences and insights that encompass hiring practices, operational efficiency, employee engagement, and the latest technology trends, particularly the implications of AI. The unique element lies in the blend of informative content presented in an engaging and enjoyable manner, making complex topics accessible to professionals at any level of experience in the contact center industry. Listeners can expect not only expert advice but also a refreshing perspective on modern challenges faced in the custo... more
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How many listeners does Advice from a Call Center Geek! get?
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Which podcasts are similar to Advice from a Call Center Geek!?
These podcasts share a similar audience with Advice from a Call Center Geek!:
1. The AI Daily Brief (Formerly The AI Breakdown): Artificial Intelligence News and Analysis
2. Worklife with Adam Grant
3. The Contact Center Coach
4. TED Radio Hour
5. Huberman Lab
How many episodes of Advice from a Call Center Geek! are there?
Advice from a Call Center Geek! launched 7 years ago and published 242 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on Advice from a Call Center Geek!?
Recent guests on Advice from a Call Center Geek! include:
1. John Coulter
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