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Artwork for Humanizing Healthcare

Humanizing Healthcare

Fidelum Health
Patient Experience
Artificial Intelligence
Healthcare
Planetree
Green House Project
Patient Access
PFAC
Patient-Centered Care
ICHOM
Beryl Institute
Johns Hopkins Medicine
Trust In Healthcare
Center For Innovation
Get Away Play
Self-Improvement
Health Equity
NRC Health
Pioneer Network
Elder Care
Person-Centered Care

Humanizing Healthcare is dedicated to sharing insights and best practices to make healthcare more human and fulfilling for all. With healthcare innovators and thought-leaders, we discuss how to better support everyone in the healthcare ecosystem: clinicians, patients, families, and the broader care team, to deliver experiences and outcomes that inspire lasting relationships.

PublishesMonthlyEpisodes47Founded3 years ago
Number of ListenersCategories
MedicineBusinessHealth & FitnessManagement

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Artwork for Humanizing Healthcare

Latest Episodes

In this episode of Humanizing Healthcare, Chris Malone talks with Steve Meth, Vice President and Chief Patient Experience Officer at Johns Hopkins Medicine, about how healthcare organizations can listen more effectively to patients and families and t... more

In this episode of Humanizing Healthcare, we sit down with Michelle Brady, Director of Patient Experience and Relationship-Based Care at MyMichigan Health, to explore why strong relationships are at the heart of great healthcare experiences.

A regis... more

In this episode of Humanizing Healthcare, we sit down with Dr. Todd Otten—board-certified family physician, co-author of Ripple of Change, and Executive Producer of the new documentary Suck It Up, Buttercup: Trust & Betrayal – Healthcare in America—t... more

In this episode, we talk with Jennifer Carron, Patient Experience Officer at BJC HealthCare about reveals how one of the Midwest's largest health systems is rethinking care from the ground up.

Jennifer Carron didn't plan a career in healthcare — she... more

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Recent Guests

Steve Meth
Vice President and Chief Patient Experience Officer at Johns Hopkins Medicine
Johns Hopkins Medicine
Episode: Turning Patient Experience Into Meaningful Change
Michelle Brady
Director of Relationship-Based Care, MyMichigan Health
MyMichigan Health
Episode: The Power of Relationships in Humanizing Healthcare
Dr. Todd Otten
Award-certified family physician, physician advocate, author, healthcare reform leader
Medicine Forward; Emergency Care Specialists; Plum Health
Episode: The Ripple Effect & Restoring Humanity in Healthcare
Jen Carron
Patient Experience Officer, BJC HealthCare
BJC HealthCare
Episode: Reducing Friction in Healthcare Experiences I Jennifer Carron
Jason Wolf
President and CEO of the Beryl Institute
Beryl Institute
Episode: The Future of Human Experience in Healthcare | Jason Wolf
Stephanie Abbott
Nationally recognized healthcare leader, author and former Chief Experience Officer
Former Chief Experience Officer; Adventist Health (enterprise-wide experience strategies)
Episode: What Healthcare Leaders Miss When They've Never Been the Patient | Stephanie Abbott
Jennifer Bright
CEO of the International Consortium for Health Outcomes Measurement (ICHOM)
ICHOM
Episode: Adopting Patient-Centered Outcome Measures with ICHOM CEO Jennifer Bright
Rafael Cohen
Chief Executive Officer, Pacifica Salud
Pacifica Salud
Episode: Delivering Person-Centered Care at Pacifica Salud w/ Rafael Cohen
Dwight McBee
Senior VP and Chief Experience Officer at RWJBarnabas Health
RWJBarnabas Health
Episode: Patient Experience Agility: Preparing for Disruption & Change w/ Dwight McBee

Host

Chris Malone
Host with a focus on humanizing healthcare and storytelling; affiliated with Fidelum Health

Reviews

5.0 out of 5 stars from 6 ratings
  • Informative and Uplifting

    I was curious about this podcast and started listening based on my familiarity with the host (Chris Malone)’s book “The Human Brand”.

    1) I love Chris’s interview style. He has genuine curiosity and comes prepared. His questions inform the listener without being long and drawn out.

    2) The guests come from a wide range of areas within healthcare and are clearly committed to keeping what works and innovating answers to problems that dog the healthcare industry in the US.

    3) I have legitimately... more

    Apple Podcasts
    5
    Flpatsgirl
    United States3 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

The show blends personal burnout stories with systemic reform insights.
Guests come from diverse healthcare roles and stay focused on practical innovations.
Listeners praise the host's curiosity and well-prepared questions.
Sponsorship prospects may appreciate the emphasis on human-centered care and measurable outcomes.
Episodes provide real-world examples that listeners have used to inform decisions.

Top Medicine Podcasts

Talking Points

Recent interactions between the hosts and their guests.

Turning Patient Experience Into Meaningful Change
Q: How do you standardize care under Johns Hopkins umbrella while balancing differences between hospitals?
You incrementally standardize through targeted metrics added to surveys (like bedside shift report questions), share data monthly with nursing leadership, and rely on continuous, data-driven dialogue to align practices while preserving each hospital's strengths.
Turning Patient Experience Into Meaningful Change
Q: What happens when the senior team is not on the same page regarding long-term goals?
The emphasis is on committing to the long-term objective, using data and stories to align leadership, and being willing to persevere through early misalignment by showing progress and maintaining a patient-centered focus.
The Power of Relationships in Humanizing Healthcare
Q: What metrics are used to measure the impact of patient experience efforts?
We compare employee engagement with patient experience scores, monitor market metrics like visits and loyalty, and look for alignment between staff engagement and patient perceptions.
The Power of Relationships in Humanizing Healthcare
Q: How can we listen to patients beyond surveys to capture meaningful feedback?
By combining qualitative stories, social listening, and narrative medicine, and aligning them with survey data to understand the real experiences and emotions of patients.
Reducing Friction in Healthcare Experiences I Jennifer Carron
Q: How did Jen Carron come to focus on patient experience in healthcare?
Her personal family experience in hospitals during a child's illness inspired her to advocate for better, more collaborative care and to pursue a career shaping patient and family experiences.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

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Frequently Asked Questions About Humanizing Healthcare

What is Humanizing Healthcare about and what kind of topics does it cover?

Aiming to elevate humanity in healthcare, the show centers conversations on patient and clinician experience, leadership, and system design. Episodes frequently explore burnout, patient-centered care, and the human dimensions of care delivery, with guests ranging from physicians and nurses to researchers, hospital leaders, and patient advocates. Notable throughlines include reducing administrative burdens, leveraging storytelling and collaborative networks, and balancing technology with authentic human connection. The format tends to mix personal journeys with practical strategies for improving experiences, outcomes, and workforce well-being across care settings. This mix—deep lived experience, leadership insight, and tangible improvements—... more

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Which podcasts are similar to Humanizing Healthcare?

These podcasts share a similar audience with Humanizing Healthcare:

1. Sickboy

How many episodes of Humanizing Healthcare are there?

Humanizing Healthcare launched 3 years ago and published 47 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Humanizing Healthcare?

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What guests have appeared on Humanizing Healthcare?

Recent guests on Humanizing Healthcare include:

1. Steve Meth
2. Michelle Brady
3. Dr. Todd Otten
4. Jen Carron
5. Jason Wolf
6. Stephanie Abbott
7. Jennifer Bright
8. Rafael Cohen

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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