CELab: The Customer Education Lab
CELabCELab is the Customer Education Lab for Innovative Customer Success, Enablement, and Marketing Teams. Our mission is to explore how to build Customer Education programs, experiment with new approaches, and exterminate the myths and bad advice that stop growth dead in its tracks.
| Publishes | Weekly | Episodes | 131 | Founded | 5 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessTechnology | |||
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Latest Episodes
In this episode we welcome Katie Felton - Director of Academies, Global Education Services at Anthology Inc. to continue our exploration into Pricing and Packaging for Customer Education. more
How do we price our Customer Education programs? It's a hugely challenging task, even for the experienced - and one that CELab listeners have asked for! more
In this conversation we are joined by Emily Brogan, the Customer Education Manager at Dovetail. Emily's experience (and ours!) expresses and dives into the importance of putting the customer first, and the role of Dovetail in providing customer insig... more
Listen in as we explore the ever-evolving intersection of community management and customer education with Brian Oblinger. Brian is a seasoned veteran in community management, and shares invaluable insights drawn from his extensive career, underscori... more
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Reviews
- Interesting guests, mediocre host
I wish Dave would talk less and let guests talk more. I’m listening to the gamification episode and it bugs me how much he interrupts them to add little of value (filler hype or a story about himself that’s just repetitive). I feel like he also doesn’t prepare his questions in advance and as a result rambles for several minutes before getting to a prompt the guest can answer. more
Apple Podcasts3kagdiebsksg
United Statesa year ago - Always insightful
I would recommend diving into this if you’re in the Customer Education space. Always something to take home and love the different angles - especially learning from industry leaders. But above all, it’s presented in a great and easily digestible format. Love this podcast. 🙌🏽
Apple Podcasts5Torewolf
Germanya year ago - Love this show!
No matter the subject, you’re guaranteed to gain something from every episode - can’t recommend CELab enough. 🙌
Apple Podcasts5Dan1777999877United Statesa year ago - The Niche I Needed
As a Product Trainer at a tech company, my team has been struggling with certain pain points we were unsure how to solve. This podcast touches on so many of them. It’s really nice to hear that others are experiencing the same things and that there are some best practices moving forward. Thanks for an excellent resource!
Apple Podcasts5Laba361United States2 years ago - Informative, engaging, and fun
I discovered this podcast when I was first transitioning into the customer education space, and I’m so glad that I did! The breadth and depth of the topics covered in the podcast is immense, and Adam and Dave present content and dissect topics with their guests in a fun and engaging way. It’s a treat to “listen in” on CE leaders and pioneers reflecting on their craft and driving the field forward. Thanks for sharing your collective wisdom with us!
Apple Podcasts5DvbnybhuUnited States2 years ago
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Audience
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| Listeners per Episode | Gender Skew | Engagement Score | |||
|---|---|---|---|---|---|
| Primary Location | Social Media Reach | ||||
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