CELab: The Customer Education Lab
CELabCELab is the Customer Education Lab for Innovative Customer Success, Enablement, and Marketing Teams. Our mission is to explore how to build Customer Education programs, experiment with new approaches, and exterminate the myths and bad advice that stop growth dead in its tracks.
| Publishes | Twice monthly | Episodes | 148 | Founded | 8 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessTechnology | |||
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Latest Episodes
In this episode of CELab, Dave Derington sits down with Tim Devine, who built Optro's (formerly AuditBoard) live training program from a solo effort in 2021 into a three-person team running roughly 250 custom training engagements a year. Tim's thesis... more
In this episode of the Customer Education Lab, Adam Avramescu sits down with Kelly Mullaney, Head of AI Guild at Juniper Square, to unpack how AI is actually changing Customer Education. Kelly traces his journey from tax tech writer at Microsoft, to ... more
In this episode of the Customer Education Lab we sit down with longtime friend and customer education leader Lila Krutel at Skilljar by Gainsight to unpack how MCP (Model Context Protocol) and modern AI tools like Claude are reshaping the role of Cus... more
In this episode of the Customer Education Lab, we sit down with Jess Katz, Senior Customer Education Manager at Forter, to unpack how she built an AI‑powered customer education function as a team of one. Jess walks us through her journey from joining... more
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- Great podcast for customer Ed, customer success, or customer experience
Really enjoy this podcast! Makes me excited to go to work and experiment
Apple Podcasts5Monnierani
United Statesa year ago - Excellent, thoughtful content!
I’ve really been enjoying CE Labs. I’m still catching up on episodes! The ideas in this podcast have helped me evolve my thinking around Customer Education, and I’ve made some awesome and very helpful connections. Thank you, Adam, for this great show!
Apple Podcasts5LauraAdkins03United States2 years ago - Interesting guests, mediocre host
I wish Dave would talk less and let guests talk more. I’m listening to the gamification episode and it bugs me how much he interrupts them to add little of value (filler hype or a story about himself that’s just repetitive). I feel like he also doesn’t prepare his questions in advance and as a result rambles for several minutes before getting to a prompt the guest can answer.
He seems like such a nice, friendly guy! But his style of hosting just isn’t for me. I prefer Adam as host because he’s ... more
Apple Podcasts3kagdiebsksgUnited States3 years ago - Always insightful
I would recommend diving into this if you’re in the Customer Education space. Always something to take home and love the different angles - especially learning from industry leaders. But above all, it’s presented in a great and easily digestible format. Love this podcast. 🙌🏽
Apple Podcasts5Torewolf
Germany3 years ago - Love this show!
No matter the subject, you’re guaranteed to gain something from every episode - can’t recommend CELab enough. 🙌
Apple Podcasts5Dan1777999877United States3 years ago
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Apple Podcasts | #33 |  Ireland/Technology |
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Frequently Asked Questions About CELab: The Customer Education Lab
What is CELab: The Customer Education Lab about and what kind of topics does it cover?
CELab focuses on practical strategies for building and maturing customer education programs in B2B SaaS and tech-enabled services. Episodes frequently tackle learning science, AI-assisted content development, education technology, and integration with customer success, product, and enablement teams. Guests include senior educators, product trainers, and leaders from companies like Gainsight, Atlassian, Skilljar, and Parta, offering real-world playbooks, measurable outcomes, and scalable approaches. The show stands out for its crisp format, hypothesis-driven discussions, and emphasis on actionable takeaways that practitioners can apply to accelerate learning, adoption, and retention. Potential listeners should find the mix of theory, tooling... more
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How many listeners does CELab: The Customer Education Lab get?
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Which podcasts are similar to CELab: The Customer Education Lab?
These podcasts share a similar audience with CELab: The Customer Education Lab:
1. CX Signals
2. Freakonomics Radio
3. The Rest Is Politics: Leading
4. The Daily
5. All-In with Chamath, Jason, Sacks & Friedberg
How many episodes of CELab: The Customer Education Lab are there?
CELab: The Customer Education Lab launched 8 years ago and published 148 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on CELab: The Customer Education Lab?
Recent guests on CELab: The Customer Education Lab include:
1. Kelly Mullaney
2. Lila Krutel
3. Jess Katz
4. Ashley DeKerlegand
5. Kevin Lee
6. Roberto Aiello
7. Mia Čomić
8. Bessie Weiss
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.