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[Un]Churned – The No. 1 Podcast for Customer Retention
GainsightIf you're experimenting with automation, questioning the traditional post-sales model, or trying to drive more value with less headcount, you're in the right place. AI won’t fix churn, but these conversations might. Retention is the new growth & AI is rewriting the rules. Hosted by Josh Schachter, SVP of Atlas at Gainsight, [Un]Churned—the No. 1 podcast for retention and Customer Success leaders—f... more
| Publishes | Weekly | Episodes | 175 | Founded | 3 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Category | Business | |||
Listen to this Podcast
Latest Episodes
- Ready to churn less and win more? 🏆 Subscribe for a simple, once-a-month rundown of the episodes at gainsight.com/unchurned
The customer success landscape is about to shift dramatically. Kristi Faltorusso, fresh off her departure from ClientSucce... more
Ready to churn less and win more? 🏆 Subscribe for a simple, once-a-month rundown of the episodes at gainsight.com/unchurned
Every major transformation Yvette Hill has led started the same way: with a moment of panic.
Across a 35-year career at IBM... more
Ready to churn less and win more? 🏆 Subscribe for a monthly roundup of every episode at gainsight.com/unchurned
Two of SaaS's most influential voices just sounded the same alarm: Cassie Young, General Partner at Primary Ventures, and Kyle Poyar... more
When the Chief Customer Officer role first emerged in SaaS, Alexis Hennessy was already there—helping define it. Twelve years ago, she co-founded the post-sales executive search practice inside Heidrick & Struggles, one of the world’s premier search ... more
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- My go to podcast for all-things customer retention
[Un]Churned has quickly become my go-to podcast for all things customer retention and success. Each episode brings together insightful conversations with industry leaders who share not only strategies, but also real-world stories that make the content practical and inspiring. The hosts do an excellent job guiding discussions, asking thoughtful questions, and giving me actionable takeaways. Want to learn how to better understand how to build lasting customer relationships? Have a listen.
Apple Podcasts5SbSalek
United States4 months ago - Insightful, interesting and good fun too!
An easy and great listen for all in or around the world of CS.
Apple Podcasts5CS_ZM
United Kingdom2 years ago - One of the best
This is a fun yet educational podcast on customer success. The topics are timely and the guests are top notch. I always come away from each podcast with something new to consider. Thank you Josh and team!
Apple Podcasts5FromThe6toNJ
Canada3 years ago - Keep customers happy and sticky
If you’re in CS - or run any business - learning strategies and tactics for keeping customers happy is key to success. This podcast is one of the few out there that focuses specifically on customer retention and delight. Josh and his team know their stuff - and the guests provide several golden nuggets in every episode. A must-listen!
Apple Podcasts5carlyjcaisUnited States3 years ago - Great, actionable learnings
I just binge-listened to a bunch of Unchurned episodes and am loving them. There are so many business podcasts out these that lose my interest with how general and obvious their "learnings" are. Unchurned isn't like that - they cover high level concepts all the way down to specific tactics that I can try with my own biz. I feel like I come away with a must-do for myself from every episode. If you're serious about customer success, I highly recommend it.
Apple Podcasts5Lebo2kUnited States3 years ago
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Chart Rankings
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Apple Podcasts | #146 |  Mexico/Business |
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Frequently Asked Questions About This Podcast
What is This Podcast about and what kind of topics does it cover?
Focused on the challenges and strategies of customer retention and success, this podcast features conversations with prominent figures in the Customer Success domain. Topics commonly addressed include the integration of AI in customer journeys, innovative retention strategies, community engagement, and the evolving role of Customer Success Managers. The discussions often revolve around actionable insights that professionals can apply to their organizations, making it a valuable resource for anyone involved in customer-focused roles. This podcast distinguishes itself by offering both high-level concepts and practical solutions, emphasizing that retention is the new growth paradigm and that AI is a critical tool in navigating this landscape.
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Which podcasts are similar to this podcast?
These podcasts share a similar audience with this podcast:
1. The Customer Success Pro Podcast
2. The Tim Ferriss Show
3. My First Million
4. Modern Wisdom
5. No Priors: Artificial Intelligence | Technology | Startups
How many episodes of this podcast are there?
this podcast launched 3 years ago and published 175 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on this podcast?
Recent guests on this podcast include:
1. Yvette Hill
2. Cassie Young
3. Kyle Poyar
4. Alexis Hennessy
5. Erica Kuhl
6. Colin Slade
7. Cat Valverde
8. Mark Roberge
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