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[Un]Churned – The No. 1 Podcast for Customer Retention
GainsightRetention is the new growth & AI is rewriting the rules. Hosted by Josh Schachter, SVP of Atlas at Gainsight, [Un]Churned—the No. 1 podcast for retention and Customer Success leaders—features real talk with the sharpest minds in the Customer Success space. We dig into how teams are scaling smarter, activating AI agents, and redesigning the customer journey for lasting impact. If you're experimenti... more
| Publishes | Weekly | Episodes | 162 | Founded | 3 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Category | Business | |||
Listen to this Podcast
Latest Episodes
How Human-Centric AI Frees CSMs for Strategic Work at BMC
Leading customer success at a global scale is never easy—especially after a company split. For Sofia Barbosa, this meant steering a leaner team while still supporting hundreds of BMC products... more
How Disqo Sparked an AI Movement With a Company-Wide Hackathon
When everyone was talking about AI but few knew where to start, Disqo took a bold step: they cleared two full days and ran a company-wide AI hackathon. The result? 70 people, 15 teams, a... more
The Secret Workflow Letting LeeRon Manage 100 Accounts With a 2-Person Team
When tasked with managing 100 accounts with just two people, most leaders would immediately start hiring. Not LeeRon Yahalomi. Instead, the VP of Customer Success at Aligned... more
How Kalpana, our Enterprise CSM, Scaled Her Book of Business by 40% With AI
Kalpana Krishna Kumar, an Enterprise CSM at Gainsight, and Brady Bluhm, Senior Product Manager at Gainsight, join the show to share how they’re reimagining customer success ... more
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- Insightful, interesting and good fun too!
An easy and great listen for all in or around the world of CS.
Apple Podcasts5CS_ZM
United Kingdom2 years ago - One of the best
This is a fun yet educational podcast on customer success. The topics are timely and the guests are top notch. I always come away from each podcast with something new to consider. Thank you Josh and team!
Apple Podcasts5FromThe6toNJ
Canada2 years ago - Keep customers happy and sticky
If you’re in CS - or run any business - learning strategies and tactics for keeping customers happy is key to success. This podcast is one of the few out there that focuses specifically on customer retention and delight. Josh and his team know their stuff - and the guests provide several golden nuggets in every episode. A must-listen!
Apple Podcasts5carlyjcais
United States3 years ago - Great, actionable learnings
I just binge-listened to a bunch of Unchurned episodes and am loving them. There are so many business podcasts out these that lose my interest with how general and obvious their "learnings" are. Unchurned isn't like that - they cover high level concepts all the way down to specific tactics that I can try with my own biz. I feel like I come away with a must-do for myself from every episode. If you're serious about customer success, I highly recommend it.
Apple Podcasts5Lebo2kUnited States3 years ago - One of the best out there in Customer Success
I really enjoy these podcasts as the guests have a lot to share and they cover a wide variety of topics. I always take away 1-2 items that I can try out. Highly recommended if you are a CS leader.
Apple Podcasts5Chad_HorenfeldtUnited States3 years ago
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Frequently Asked Questions About This Podcast
What is This Podcast about and what kind of topics does it cover?
Focused on customer success, the content emphasizes building strong relationships and institutional knowledge to combat churn. Listeners can expect discussions with industry leaders and innovators who share valuable insights, strategies, and practical advice relevant to enhancing customer engagement and operational efficiencies. Unique to this series is the blend of personal anecdotes from hosts, providing a relatable touch alongside expert commentary, making the episodes both informative and engaging for professionals navigating the complexities of customer success in various sectors.
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Which podcasts are similar to this podcast?
These podcasts share a similar audience with this podcast:
1. The Customer Success Pro Podcast
2. Masters of Scale
3. The Official SaaStr Podcast: SaaS | Founders | Investors
4. No Priors: Artificial Intelligence | Technology | Startups
5. The Prof G Pod with Scott Galloway
How many episodes of this podcast are there?
this podcast launched 3 years ago and published 162 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on this podcast?
Recent guests on this podcast include:
1. Jeffrey Bussgang
2. Teresa Anania
3. Cait Keohane
4. Sarah Parker
5. Michael Goetz
6. Sri Ganesan
7. Carly Van Kirk
8. Mike Haylon
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