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[Un]Churned – The No. 1 Podcast for Customer Retention
GainsightIf you're experimenting with automation, questioning the traditional post-sales model, or trying to drive more value with less headcount, you're in the right place. AI won’t fix churn, but these conversations might. Retention is the new growth & AI is rewriting the rules. Hosted by Josh Schachter, SVP of Atlas at Gainsight, [Un]Churned—the No. 1 podcast for retention and Customer Success leaders—f... more
| Publishes | Twice weekly | Episodes | 191 | Founded | 4 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Category | Business | |||
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Latest Episodes
Heading to Vegas this May?
Join Josh at Pulse 2026 and come say hi—your oversized fluorescent daiquiri is on him. No catch.
Grab your ticket at gainsightpulse.com and use code UNCHURNED for a special rate.
CS is going through an identity crisis. more
Ready to churn less and win more? 🏆 Subscribe for a simple, once-a-month rundown of the episodes at gainsight.com/unchurned
Most companies treat AI rollouts like software deployments. But according to Christina Meng (OpenAI), AI adoption isn’t a te... more
Ready to churn less and win more? 🏆 Subscribe for a simple, once-a-month rundown of the episodes at gainsight.com/unchurned
What does it actually take to move from human-first customer success to digital-first at scale?
In this episode of Unchurne... more
Ready to churn less and win more? 🏆 Subscribe for a simple, once-a-month rundown of the episodes at gainsight.com/unchurned
Customer Success is changing fast, and many CS leaders are realizing that staying visible to customers between meetings is b... more
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- Easy listening and a fun way to learn
Josh is skilled at keeping it humorous and casual while managing to stay on course and deliver some interesting insights. I’ve often found business podcasts to be stilted and self- conscious, but this one comes naturally. The authentic yet measured approach makes it an easy listen and sneaky way to hear lots of insider perspectives.
Apple Podcasts5NYCANJ
United States2 months ago - My go to podcast for all-things customer retention
[Un]Churned has quickly become my go-to podcast for all things customer retention and success. Each episode brings together insightful conversations with industry leaders who share not only strategies, but also real-world stories that make the content practical and inspiring. The hosts do an excellent job guiding discussions, asking thoughtful questions, and giving me actionable takeaways. Want to learn how to better understand how to build lasting customer relationships? Have a listen.
Apple Podcasts5SbSalekUnited States6 months ago - Insightful, interesting and good fun too!
An easy and great listen for all in or around the world of CS.
Apple Podcasts5CS_ZM
United Kingdom2 years ago - One of the best
This is a fun yet educational podcast on customer success. The topics are timely and the guests are top notch. I always come away from each podcast with something new to consider. Thank you Josh and team!
Apple Podcasts5FromThe6toNJ
Canada3 years ago - Keep customers happy and sticky
If you’re in CS - or run any business - learning strategies and tactics for keeping customers happy is key to success. This podcast is one of the few out there that focuses specifically on customer retention and delight. Josh and his team know their stuff - and the guests provide several golden nuggets in every episode. A must-listen!
Apple Podcasts5carlyjcaisUnited States3 years ago
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Frequently Asked Questions About This Podcast
What is This Podcast about and what kind of topics does it cover?
A practical, practitioner-focused show centered on customer success, retention, and the evolving role of AI in post-sale operations. Episodes frequently explore scalable CS models, community-driven support, revenue impact of retention efforts, and the shift from traditional feedback loops to AI-assisted and data-informed strategies. Guests tend to be senior CS leaders, product and engineering leaders, and investors who share real-world tactics for reducing churn, expanding accounts, and delivering measurable customer value. The format often blends strategic vision with concrete playbooks, making it helpful for listeners looking to optimize CS motions, drive growth through retention, and experiment with AI in customer success. A notable stre... more
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Which podcasts are similar to this podcast?
These podcasts share a similar audience with this podcast:
1. The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
2. The Customer Success Pro Podcast
3. Coaching for Leaders
4. TBPN
5. Women in Customer Success Podcast
How many episodes of this podcast are there?
this podcast launched 4 years ago and published 191 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on this podcast?
Recent guests on this podcast include:
1. Jo Massie
2. Darren McKee
3. Carsten Schütz
4. Manish Chawla
5. Eleanora White
6. Guy Galon
7. Jim Richmond
8. Abbas Haider Ali
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