Retention is the new growth & AI is rewriting the rules. Hosted by Josh Schachter, SVP of Atlas at Gainsight, [Un]Churned—the No. 1 podcast for retention and Customer Success leaders—features real talk with the sharpest minds in the Customer Success space. We dig into how teams are scaling smarter, activating AI agents, and redesigning the customer journey for lasting impact. If you're experimenti... more
Publishes | Weekly | Episodes | 165 | Founded | 3 years ago |
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Number of Listeners | Category | Business |
The best product leaders don't start in product—they start in customer success.
Nick Mehta, former Gainsight CEO, sits down with PathFactory’s CPO & CCO, Venk Chandran, who built his product career from the ground up in CS. Venk reveals why working ... more
How do you manage 100,000+ renewals or scale AI across thousands of CSMs? CS leaders share how they're tackling their biggest challenges and using technology to drive retention, adoption, and efficiency.
In this episode of the [Un]churned Podcast, J... more
"How Agentic AI Is Replacing Subscription Revenue"
Chuck Ganapathi, the CEO of Gainsight & Brett Queener, Managing Director at Bonfire Ventures, who previously ran product at Salesforce and helped destroy Siebel, the company where he and Chuck first... more
How Human-Centric AI Frees CSMs for Strategic Work at BMC
Leading customer success at a global scale is never easy—especially after a company split. For Sofia Barbosa, this meant steering a leaner team while still supporting hundreds of BMC products... more
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[Un]Churned has quickly become my go-to podcast for all things customer retention and success. Each episode brings together insightful conversations with industry leaders who share not only strategies, but also real-world stories that make the content practical and inspiring. The hosts do an excellent job guiding discussions, asking thoughtful questions, and giving me actionable takeaways. Want to learn how to better understand how to build lasting customer relationships? Have a listen.
An easy and great listen for all in or around the world of CS.
This is a fun yet educational podcast on customer success. The topics are timely and the guests are top notch. I always come away from each podcast with something new to consider. Thank you Josh and team!
If you’re in CS - or run any business - learning strategies and tactics for keeping customers happy is key to success. This podcast is one of the few out there that focuses specifically on customer retention and delight. Josh and his team know their stuff - and the guests provide several golden nuggets in every episode. A must-listen!
I just binge-listened to a bunch of Unchurned episodes and am loving them. There are so many business podcasts out these that lose my interest with how general and obvious their "learnings" are. Unchurned isn't like that - they cover high level concepts all the way down to specific tactics that I can try with my own biz. I feel like I come away with a must-do for myself from every episode. If you're serious about customer success, I highly recommend it.
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Focusing on the intersection of customer retention and artificial intelligence, this podcast provides actionable insights for Customer Success leaders navigating modern challenges. It features interviews with industry experts who share their experiences and strategies for utilizing AI and innovative practices to drive customer satisfaction and loyalty. Topics range from automating customer interactions and optimizing service models to understanding the evolving role of Customer Success in business growth. This podcast is particularly notable for its emphasis on practical takeaways that professionals can implement immediately, making it a valuable resource for those looking to enhance customer relationships while managing resources effective... more
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These podcasts share a similar audience with this podcast:
1. The Customer Success Pro Podcast
2. The Official SaaStr Podcast: SaaS | Founders | Investors
3. Masters of Scale
4. All-In with Chamath, Jason, Sacks & Friedberg
5. The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
this podcast launched 3 years ago and published 165 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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Recent guests on this podcast include:
1. Sofia Barbosa
2. Jeffrey Bussgang
3. Teresa Anania
4. Cait Keohane
5. Sarah Parker
6. Michael Goetz
7. Sri Ganesan
8. Carly Van Kirk
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