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[Un]Churned – The No. 1 Podcast for Customer Retention
GainsightIf you're experimenting with automation, questioning the traditional post-sales model, or trying to drive more value with less headcount, you're in the right place. AI won’t fix churn, but these conversations might. Retention is the new growth, AI is rewriting the rules. Hosted by Josh Schachter, SVP of Atlas at Gainsight, [Un]Churned—the No. 1 podcast for retention and Customer Success leaders—fe... more
| Publishes | Twice weekly | Episodes | 222 | Founded | 4 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Category | Business | |||
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Latest Episodes
Want the playbook, not just the conversation? Subscribe for deep-dive, actionable breakdowns from every episode at unchurned.substack.com.
Most CS and sales teams have been told to "be more strategic." Few have been shown how.
Josh Schachter talks ... more
Want the playbook, not just the conversation? Subscribe for deep-dive, actionable breakdowns from every episode at unchurned.substack.com.
The best executive roles are never posted, so how do you find them?
Andy Mowat, founder & CEO of Whispered a... more
In this episode of the [Un]Churned Podcast, Josh Schachter sits down with Jake Saper, General Partner at Emergence Capital, to unpack the firm’s 25 year thesis of being “early experts in emerging business models,” from the on-prem-to-cloud shift that... more
Want the playbook, not just the conversation? Subscribe for deep-dive, actionable breakdowns from every episode at unchurned.substack.com.
What does it take to run 60% of a company?
Garrett Marker, Chief Revenue Officer at Brex, oversees about 700... more
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Reviews
- Easy listening and a fun way to learn
Josh is skilled at keeping it humorous and casual while managing to stay on course and deliver some interesting insights. I’ve often found business podcasts to be stilted and self- conscious, but this one comes naturally. The authentic yet measured approach makes it an easy listen and sneaky way to hear lots of insider perspectives.
Apple Podcasts5NYCANJ
United States7 months ago - My go to podcast for all-things customer retention
[Un]Churned has quickly become my go-to podcast for all things customer retention and success. Each episode brings together insightful conversations with industry leaders who share not only strategies, but also real-world stories that make the content practical and inspiring. The hosts do an excellent job guiding discussions, asking thoughtful questions, and giving me actionable takeaways. Want to learn how to better understand how to build lasting customer relationships? Have a listen.
Apple Podcasts5SbSalekUnited Statesa year ago - Insightful, interesting and good fun too!
An easy and great listen for all in or around the world of CS.
Apple Podcasts5CS_ZM
United Kingdom3 years ago - One of the best
This is a fun yet educational podcast on customer success. The topics are timely and the guests are top notch. I always come away from each podcast with something new to consider. Thank you Josh and team!
Apple Podcasts5FromThe6toNJ
Canada3 years ago - Keep customers happy and sticky
If you’re in CS - or run any business - learning strategies and tactics for keeping customers happy is key to success. This podcast is one of the few out there that focuses specifically on customer retention and delight. Josh and his team know their stuff - and the guests provide several golden nuggets in every episode. A must-listen!
Apple Podcasts5carlyjcaisUnited States4 years ago
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Frequently Asked Questions About This Podcast
What is This Podcast about and what kind of topics does it cover?
A practical, practitioner-focused show centered on customer retention, post-sales strategy, and the application of AI to CS and growth. Across episodes, listeners hear real-world explorations of scaling customer success teams, designing AI-enabled workflows, and rethinking the customer journey to improve retention and expansion. Notable patterns include governance for AI adoption, balancing build vs. buy, and turning insights from industry leaders into actionable playbooks for SaaS and enterprise software. The show tends to attract senior CS leaders, product and services professionals, and marketing-minded operators who want tangible tactics, benchmarks, and frameworks they can apply to drive long-term customer value. A standout throughline... more
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Which podcasts are similar to this podcast?
These podcasts share a similar audience with this podcast:
1. The AI Daily Brief: Artificial Intelligence News and Analysis
2. The Official SaaStr Podcast: SaaS | Founders | Investors
3. All-In with Chamath, Jason, Sacks & Friedberg
4. The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
5. The Daily Stoic
How many episodes of this podcast are there?
this podcast launched 4 years ago and published 222 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on this podcast?
Recent guests on this podcast include:
1. Jake Saper
2. Garrett Marker
3. Mark Vovsi
4. Simon Farthing
5. Katy Bone
6. Saumyo Mukherjee
7. Matthew Kropp
8. Jason Goldsmith
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