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[Un]Churned – The No. 1 Podcast for Customer Retention
GainsightIf you're experimenting with automation, questioning the traditional post-sales model, or trying to drive more value with less headcount, you're in the right place. AI won’t fix churn, but these conversations might. Retention is the new growth, AI is rewriting the rules. Hosted by Josh Schachter, SVP of Atlas at Gainsight, [Un]Churned—the No. 1 podcast for retention and Customer Success leaders—fe... more
| Publishes | Twice weekly | Episodes | 206 | Founded | 4 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Category | Business | |||
Listen to this Podcast
Latest Episodes
No one celebrates a new ERP. No champagne. Just groans.
Jean de Villiers, Chief Customer Officer at Unit4, wants to flip that script.
Jean shares they have kept customers for 20+ years in an industry built on dread. Secret? He runs customer success... more
Two hands. A free Slack channel. A spreadsheet. That was the entire toolkit when AWS asked Jason Dunn to build a developer community.
Jason Dunn spent five years on building something people actually want to belong to. He grew a developer community... more
What if giving customers more value is exactly what's making them leave?
Kellie Snyder, Chief Customer Officer at LinkSquares, joins Josh Schachter after a two-year replatform to fully agentic contract management. She unpacks how AI reshaped their ... more
133 million learners. 100% of the Fortune 100. And the woman steering go-to-market behind those numbers will tell you to stop chasing churn. Monika Saha, CCO of Articulate, doesn't trade in best-practice platitudes. In this episode she takes the sacr... more
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- Easy listening and a fun way to learn
Josh is skilled at keeping it humorous and casual while managing to stay on course and deliver some interesting insights. I’ve often found business podcasts to be stilted and self- conscious, but this one comes naturally. The authentic yet measured approach makes it an easy listen and sneaky way to hear lots of insider perspectives.
Apple Podcasts5NYCANJ
United States5 months ago - My go to podcast for all-things customer retention
[Un]Churned has quickly become my go-to podcast for all things customer retention and success. Each episode brings together insightful conversations with industry leaders who share not only strategies, but also real-world stories that make the content practical and inspiring. The hosts do an excellent job guiding discussions, asking thoughtful questions, and giving me actionable takeaways. Want to learn how to better understand how to build lasting customer relationships? Have a listen.
Apple Podcasts5SbSalekUnited States9 months ago - Insightful, interesting and good fun too!
An easy and great listen for all in or around the world of CS.
Apple Podcasts5CS_ZM
United Kingdom2 years ago - One of the best
This is a fun yet educational podcast on customer success. The topics are timely and the guests are top notch. I always come away from each podcast with something new to consider. Thank you Josh and team!
Apple Podcasts5FromThe6toNJ
Canada3 years ago - Keep customers happy and sticky
If you’re in CS - or run any business - learning strategies and tactics for keeping customers happy is key to success. This podcast is one of the few out there that focuses specifically on customer retention and delight. Josh and his team know their stuff - and the guests provide several golden nuggets in every episode. A must-listen!
Apple Podcasts5carlyjcaisUnited States3 years ago
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Frequently Asked Questions About This Podcast
What is This Podcast about and what kind of topics does it cover?
A practical, B2B-focused show centered on customer retention, post-sales transformation, and the strategic use of AI to improve outcomes. Episodes commonly explore how large SaaS teams scale CS, operationalize value for executives, and use AI-driven workflows and champion networks to boost renewal and expansion. Listeners are typically senior CS leaders, product and GTM professionals, and executives who want actionable tactics, real-world anecdotes, and frameworks to drive durable growth through better customer relationships. A notable strength is its strong emphasis on implementation detail—from governance and data quality to policy and compensation shifts—making it a credible resource for those aiming to modernize post-sales at scale.
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Which podcasts are similar to this podcast?
These podcasts share a similar audience with this podcast:
1. The Official SaaStr Podcast: SaaS | Founders | Investors
2. Possible
3. The Customer Success Pro Podcast
4. The Diary Of A CEO with Steven Bartlett
5. All-In with Chamath, Jason, Sacks & Friedberg
How many episodes of this podcast are there?
this podcast launched 4 years ago and published 206 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on this podcast?
Recent guests on this podcast include:
1. Monika Saha
2. Chuck Ganapathi
3. Chael Banks
4. Fred Reichheld
5. Adnan Rahman
6. Scott Barker
7. Rob Edmondson
8. Pradeep Raman
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.