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[Un]Churned – The No. 1 Podcast for Customer Retention
GainsightIf you're experimenting with automation, questioning the traditional post-sales model, or trying to drive more value with less headcount, you're in the right place. AI won’t fix churn, but these conversations might. Retention is the new growth & AI is rewriting the rules. Hosted by Josh Schachter, SVP of Atlas at Gainsight, [Un]Churned—the No. 1 podcast for retention and Customer Success leaders—f... more
| Publishes | Weekly | Episodes | 169 | Founded | 3 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Category | Business | |||
Listen to this Podcast
Latest Episodes
Why most enterprise AI fails — and how Cat Valverde’s 4-week adoption framework shows that the fix is just 15 minutes a week.
Most enterprises are stuck in AI pilot purgatory — running endless experiments that never scale. In this episode of Unchurn... more
The Biggest GTM Mistake (Spoiler Alert: Stop Chasing CAC!!!)
Mark Roberge shares how AI is transforming sales, customer success, and go-to-market strategy.
The former HubSpot CRO, now co-founder of Stage 2 Capital and senior lecturer at Harvard Bu... more
The Ex-Google PM Who Spent 14+ Years Building AI Agents ft. Jacob Bank (Relay.app)
Jacob Bank has been building AI agents since before they were cool. While the rest of us were just figuring out what ChatGPT could do, Jacob was already 13 years deep... more
What if the function you were about to join didn’t really exist yet?
In 2014, customer success was barely a function—it was an idea in the making. Omer Rabin took a bet on that idea at a time when the industry still needed convincing that managing c... more
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- My go to podcast for all-things customer retention
[Un]Churned has quickly become my go-to podcast for all things customer retention and success. Each episode brings together insightful conversations with industry leaders who share not only strategies, but also real-world stories that make the content practical and inspiring. The hosts do an excellent job guiding discussions, asking thoughtful questions, and giving me actionable takeaways. Want to learn how to better understand how to build lasting customer relationships? Have a listen.
Apple Podcasts5SbSalek
United States2 months ago - Insightful, interesting and good fun too!
An easy and great listen for all in or around the world of CS.
Apple Podcasts5CS_ZM
United Kingdom2 years ago - One of the best
This is a fun yet educational podcast on customer success. The topics are timely and the guests are top notch. I always come away from each podcast with something new to consider. Thank you Josh and team!
Apple Podcasts5FromThe6toNJ
Canada2 years ago - Keep customers happy and sticky
If you’re in CS - or run any business - learning strategies and tactics for keeping customers happy is key to success. This podcast is one of the few out there that focuses specifically on customer retention and delight. Josh and his team know their stuff - and the guests provide several golden nuggets in every episode. A must-listen!
Apple Podcasts5carlyjcaisUnited States3 years ago - Great, actionable learnings
I just binge-listened to a bunch of Unchurned episodes and am loving them. There are so many business podcasts out these that lose my interest with how general and obvious their "learnings" are. Unchurned isn't like that - they cover high level concepts all the way down to specific tactics that I can try with my own biz. I feel like I come away with a must-do for myself from every episode. If you're serious about customer success, I highly recommend it.
Apple Podcasts5Lebo2kUnited States3 years ago
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Frequently Asked Questions About This Podcast
What is This Podcast about and what kind of topics does it cover?
Focusing on the intersection of customer retention and artificial intelligence, this podcast provides actionable insights for Customer Success leaders navigating modern challenges. It features interviews with industry experts who share their experiences and strategies for utilizing AI and innovative practices to drive customer satisfaction and loyalty. Topics range from automating customer interactions and optimizing service models to understanding the evolving role of Customer Success in business growth. This podcast is particularly notable for its emphasis on practical takeaways that professionals can implement immediately, making it a valuable resource for those looking to enhance customer relationships while managing resources effective... more
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Which podcasts are similar to this podcast?
These podcasts share a similar audience with this podcast:
1. The Official SaaStr Podcast: SaaS | Founders | Investors
2. The Customer Success Pro Podcast
3. The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
4. The Diary Of A CEO with Steven Bartlett
5. The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
How many episodes of this podcast are there?
this podcast launched 3 years ago and published 169 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on this podcast?
Recent guests on this podcast include:
1. Jacob Bank
2. Omer Rabin
3. Chad Horenfeldt
4. Venk Chandran
5. Angel Rogers
6. Sean MacPherson
7. Tiffany Taylor
8. Matt Krebsbach
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