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[Un]Churned – The No. 1 Podcast for Customer Retention
GainsightIf you're experimenting with automation, questioning the traditional post-sales model, or trying to drive more value with less headcount, you're in the right place. AI won’t fix churn, but these conversations might. Retention is the new growth, AI is rewriting the rules. Hosted by Josh Schachter, SVP of Atlas at Gainsight, [Un]Churned—the No. 1 podcast for retention and Customer Success leaders—fe... more
| Publishes | Twice weekly | Episodes | 213 | Founded | 4 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Category | Business | |||
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Latest Episodes
Want the playbook, not just the conversation? Subscribe for deep-dive, actionable breakdowns from every episode at unchurned.substack.com.
He built the dashboards. Now he's questioning if they'll even exist in two years.
Ziv Peled just added "Chief... more
Want the playbook, not just the conversation? Subscribe for deep-dive, actionable breakdowns from every episode at unchurned.substack.com.
Deltek's CCO Margo Martin and newly-appointed VP Customer Strategy & Services at Deltek Jason Goldsmith reveal... more
Six months in, Amanda Moran, is rebuilding customer success from scratch.
She spent eight years at LinkedIn mastering the old playbook: rules, workflows, perfectly timed emails. Now she's VP of Digital Customer Success at Darktrace, a cybersecurity ... more
Most companies think of education as a support function, the real shift is treating it as a go-to-market engine.
In this episode of the UnChurned Podcast, Josh Schachter and Samantha Murray sit down with Yash Tekriwal, Head of Go-to-Market Engineeri... more
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- Easy listening and a fun way to learn
Josh is skilled at keeping it humorous and casual while managing to stay on course and deliver some interesting insights. I’ve often found business podcasts to be stilted and self- conscious, but this one comes naturally. The authentic yet measured approach makes it an easy listen and sneaky way to hear lots of insider perspectives.
Apple Podcasts5NYCANJ
United States6 months ago - My go to podcast for all-things customer retention
[Un]Churned has quickly become my go-to podcast for all things customer retention and success. Each episode brings together insightful conversations with industry leaders who share not only strategies, but also real-world stories that make the content practical and inspiring. The hosts do an excellent job guiding discussions, asking thoughtful questions, and giving me actionable takeaways. Want to learn how to better understand how to build lasting customer relationships? Have a listen.
Apple Podcasts5SbSalekUnited States10 months ago - Insightful, interesting and good fun too!
An easy and great listen for all in or around the world of CS.
Apple Podcasts5CS_ZM
United Kingdom2 years ago - One of the best
This is a fun yet educational podcast on customer success. The topics are timely and the guests are top notch. I always come away from each podcast with something new to consider. Thank you Josh and team!
Apple Podcasts5FromThe6toNJ
Canada3 years ago - Keep customers happy and sticky
If you’re in CS - or run any business - learning strategies and tactics for keeping customers happy is key to success. This podcast is one of the few out there that focuses specifically on customer retention and delight. Josh and his team know their stuff - and the guests provide several golden nuggets in every episode. A must-listen!
Apple Podcasts5carlyjcaisUnited States3 years ago
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Frequently Asked Questions About This Podcast
What is This Podcast about and what kind of topics does it cover?
A practical, B2B-focused show centered on customer retention, post-sales transformation, and the strategic use of AI to improve outcomes. Episodes commonly explore how large SaaS teams scale CS, operationalize value for executives, and use AI-driven workflows and champion networks to boost renewal and expansion. Listeners are typically senior CS leaders, product and GTM professionals, and executives who want actionable tactics, real-world anecdotes, and frameworks to drive durable growth through better customer relationships. A notable strength is its strong emphasis on implementation detail—from governance and data quality to policy and compensation shifts—making it a credible resource for those aiming to modernize post-sales at scale.
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Which podcasts are similar to this podcast?
These podcasts share a similar audience with this podcast:
1. The AI Daily Brief: Artificial Intelligence News and Analysis
2. The Customer Success Pro Podcast
3. Masters of Scale
4. HBR IdeaCast
5. The McKinsey Podcast
How many episodes of this podcast are there?
this podcast launched 4 years ago and published 213 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on this podcast?
Recent guests on this podcast include:
1. Amanda Moran
2. Yash Tekriwal
3. Mark Roberge
4. Chris Catania
5. Brian Evergreen
6. Jean de Villiers
7. Jason Dunn
8. Kelly Snyder
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.