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[Un]Churned – The No. 1 Podcast for Customer Retention
GainsightIf you're experimenting with automation, questioning the traditional post-sales model, or trying to drive more value with less headcount, you're in the right place. AI won’t fix churn, but these conversations might. Retention is the new growth & AI is rewriting the rules. Hosted by Josh Schachter, SVP of Atlas at Gainsight, [Un]Churned—the No. 1 podcast for retention and Customer Success leaders—f... more
| Publishes | Weekly | Episodes | 186 | Founded | 4 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Category | Business | |||
Listen to this Podcast
Latest Episodes
Ready to churn less and win more? 🏆 Subscribe for a simple, once-a-month rundown of the episodes at gainsight.com/unchurned
Customer Success doesn’t become mission-critical because you say it is.
It becomes mission-critical when it owns revenue. more
Ready to churn less and win more? 🏆 Subscribe for a simple, once-a-month rundown of the episodes at gainsight.com/unchurned
Is the future CSM a generalist empowered by specialist AI agents?
Live from Pulse Europe, Eleanora White, Global Head of CS... more
Ready to churn less and win more? 🏆 Subscribe for a simple, once-a-month rundown of the episodes at gainsight.com/unchurned
Is community in B2B SaaS a cost center — or a growth engine hiding in plain sight?
In this episode of Unchurned, Josh Schac... more
Ready to churn less and win more? 🏆 Subscribe for a simple, once-a-month rundown of the episodes at gainsight.com/unchurned
18 months ago, venture capitalist Brett Queener made a bold prediction: 75% of customer-facing software companies would disa... more
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- Easy listening and a fun way to learn
Josh is skilled at keeping it humorous and casual while managing to stay on course and deliver some interesting insights. I’ve often found business podcasts to be stilted and self- conscious, but this one comes naturally. The authentic yet measured approach makes it an easy listen and sneaky way to hear lots of insider perspectives.
Apple Podcasts5NYCANJ
United Statesa month ago - My go to podcast for all-things customer retention
[Un]Churned has quickly become my go-to podcast for all things customer retention and success. Each episode brings together insightful conversations with industry leaders who share not only strategies, but also real-world stories that make the content practical and inspiring. The hosts do an excellent job guiding discussions, asking thoughtful questions, and giving me actionable takeaways. Want to learn how to better understand how to build lasting customer relationships? Have a listen.
Apple Podcasts5SbSalekUnited States5 months ago - Insightful, interesting and good fun too!
An easy and great listen for all in or around the world of CS.
Apple Podcasts5CS_ZM
United Kingdom2 years ago - One of the best
This is a fun yet educational podcast on customer success. The topics are timely and the guests are top notch. I always come away from each podcast with something new to consider. Thank you Josh and team!
Apple Podcasts5FromThe6toNJ
Canada3 years ago - Keep customers happy and sticky
If you’re in CS - or run any business - learning strategies and tactics for keeping customers happy is key to success. This podcast is one of the few out there that focuses specifically on customer retention and delight. Josh and his team know their stuff - and the guests provide several golden nuggets in every episode. A must-listen!
Apple Podcasts5carlyjcaisUnited States3 years ago
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Chart Rankings
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Apple Podcasts | #200 |  Hong Kong/Business |
Talking Points
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Frequently Asked Questions About This Podcast
What is This Podcast about and what kind of topics does it cover?
Focused on the challenges and strategies of customer retention and success, this podcast features conversations with prominent figures in the Customer Success domain. Topics commonly addressed include the integration of AI in customer journeys, innovative retention strategies, community engagement, and the evolving role of Customer Success Managers. The discussions often revolve around actionable insights that professionals can apply to their organizations, making it a valuable resource for anyone involved in customer-focused roles. This podcast distinguishes itself by offering both high-level concepts and practical solutions, emphasizing that retention is the new growth paradigm and that AI is a critical tool in navigating this landscape.
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Which podcasts are similar to this podcast?
These podcasts share a similar audience with this podcast:
1. The Customer Success Pro Podcast
2. WSJ Tech News Briefing
3. All-In with Chamath, Jason, Sacks & Friedberg
4. The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
5. WSJ Minute Briefing
How many episodes of this podcast are there?
this podcast launched 4 years ago and published 186 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on this podcast?
Recent guests on this podcast include:
1. Eleanora White
2. Guy Galon
3. Jim Richmond
4. Abbas Haider Ali
5. Diego Ballona
6. Kristi Faltorusso
7. Yvette Hill
8. Cassie Young
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.