The Customer Success Pro Podcast
Anika ZubairThis is The Customer Success Pro Podcast, hosted by Anika Zubair. Customer Success is not a destination, but a a journey. Join me on this crazy CS journey as I chat to leaders, strategists and experts in customer success about their experiences and definitions of customer success and share with your their best practices on how to build and scale world class CS organization. Each interview will unl... more
| Publishes | Weekly | Episodes | 82 | Founded | 3 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Category | Business | |||
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Latest Episodes
FREE Masterclass - www.thecustomersuccesspro.com/masterclass
In this episode, Joe De Grande from Gong discusses the evolution of digital customer success, the role of AI, and how to measure success in an AI-driven environment. He shares insig... more
Book a call to discuss a workshop - bit.ly/4wEOJbD
In this episode, Anika Zubair discusses the importance of forecasting net revenue retention (NRR) instead of focusing on past churn numbers. She explains how forward-looking metrics can elev... more
Book a workshop: bit.ly/4wEOJbD
Anika Zubair shares a comprehensive guide for new and aspiring VP of Customer Success, focusing on how to manage and improve net revenue retention (NRR) in the first 90 days. She emphasizes the importance of d... more
Join RevUP VIP: bit.ly/45Bb9yz
In this episode, Tom Ronen, VP of Customer Success at Harvey, shares insights on how AI is transforming customer success, the importance of the human element, and how to adapt playbooks for the AI era. Discover... more
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- Joy to listen and get great insights on how to move forward at your own organization
I just listened to the podcast with Alana and it was mind blowing on how much great and detailed information Anika got from her about about possible processes and solutions one can apply to use scalable approaches and at the same time client focused data that connects to client goals.
The way Anika asks these questions feels like being in the room with them and having a conversation, digging deeper and deeper to get amazing picture of what is possible.
Apple Podcasts5Athleteya
United States9 months ago - Listener
Fantastic information for any professional
Apple Podcasts5SsshomUnited Statesa year ago - Rookie CSM
I’m finishing up my first year as a CSM in this podcast has been super helpful in navigating renewals, time management, conversations with clients and just overall personal development. Super thankful for this podcast.
Apple Podcasts5MddtennisUnited Statesa year ago - Grounding, Insightful, and a Companion on My Journey into CS
I found this podcast while transitioning into Customer Success after running my own service business, and it’s been such a helpful guide. Anika brings on great guests, asks the right questions, and keeps it real — no fluff. It’s helped me frame my story, connect the dots from my past experience, and build the confidence to break into the industry. Definitely one of the few CS podcasts I come back to consistently.
Apple Podcasts5cmchaffinUnited Statesa year ago - World-class podcast for this topic
This podcast is incredibly practical and empathetic, offering clear, tangible advice to support the Customer Success function—whether you’re an individual contributor or a leader. The guests are thoughtful, and the conversations are full of insights that have helped me grow both strategically and commercially. I’ve even been fortunate to receive recognition as a CSM of the year, and I genuinely credit a lot of that growth to what I’ve learned here. Anika and her guests bring so much wisdom to th... more
Apple Podcasts5LePistoletteUnited Statesa year ago
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Frequently Asked Questions About The Customer Success Pro Podcast
What is The Customer Success Pro Podcast about and what kind of topics does it cover?
A practical, practitioner-focused series that centers on turning customer success into a strategic driver for revenue and growth. Episodes frequently feature senior CS leaders and 전략ists from large tech and SaaS companies discussing AI adoption, governance, renewal management, and value storytelling, with a strong emphasis on turning data and conversations into measurable business impact. Notable strengths include hands-on frameworks (like BOARD, the Value Bridge, and multi-threaded engagement strategies) and realistic guidance for balancing human relationships with AI-enabled automation. Listeners can expect tactical playbooks, actionable scripts, and tangible paths to improved renewals, expansions, and NRR in enterprise settings.
Where can I find podcast stats for The Customer Success Pro Podcast?
Rephonic provides a wide range of podcast stats for The Customer Success Pro Podcast. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to The Customer Success Pro Podcast and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.
How many listeners does The Customer Success Pro Podcast get?
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What are the audience demographics for The Customer Success Pro Podcast?
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How many subscribers and views does The Customer Success Pro Podcast have?
To see how many followers or subscribers The Customer Success Pro Podcast has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.
Which podcasts are similar to The Customer Success Pro Podcast?
These podcasts share a similar audience with The Customer Success Pro Podcast:
1. Customer Success Talks
2. CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader
3. BigDeal
4. The Diary Of A CEO with Steven Bartlett
5. The Mel Robbins Podcast
How many episodes of The Customer Success Pro Podcast are there?
The Customer Success Pro Podcast launched 3 years ago and published 82 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact The Customer Success Pro Podcast?
Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.
Where can I see ratings and reviews for The Customer Success Pro Podcast?
Rephonic pulls ratings and reviews for The Customer Success Pro Podcast from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.
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How do I access podcast episode transcripts for The Customer Success Pro Podcast?
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What guests have appeared on The Customer Success Pro Podcast?
Recent guests on The Customer Success Pro Podcast include:
1. Joe Di Grande
2. Tom Rennan
3. Neil Sparks
4. Andrea Kayal
5. Cassie Vaughn
6. Brittany Casey
7. Julie Fox
8. Jim Richmond
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.