The Customer Success Pro Podcast
Anika ZubairThis is The Customer Success Pro Podcast, hosted by Anika Zubair. Customer Success is not a destination, but a a journey. Join me on this crazy CS journey as I chat to leaders, strategists and experts in customer success about their experiences and definitions of customer success and share with your their best practices on how to build and scale world class CS organization. Each interview will unl... more
| Publishes | Weekly | Episodes | 66 | Founded | 2 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Category | Business | |||
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Latest Episodes
Book a Team Workshop: bit.ly/4mqqgCu
On this episode of The Customer Success Pro Podcast, Anika Zubair discusses the impact of AI on customer success roles, emphasizing how AI is transforming workflows, exposing non-strategic tasks, and high... more
Join the FREE Masterclass: bit.ly/4mqqgCu
In this episode of The Customer Success Pro Podcast, Anika Zubair discusses the evolving role of customer success as a revenue-generating function, the skills needed for modern CS professionals, and ... more
Join the FREE Masterclass: bit.ly/4mqqgCu
In this episode of the Customer Success Pro Podcast, Julie Fox, Director of Digital and Scaled Customer Success at Highland, shares insights on transforming customer success from reactive to proactiv... more
Check out our team workshops: https://www.thecustomersuccesspro.com/team-event
This episode explores how customer success teams can proactively manage renewals by focusing on value realization, strategic alignment, and continuous impact storytell... more
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- Joy to listen and get great insights on how to move forward at your own organization
I just listened to the podcast with Alana and it was mind blowing on how much great and detailed information Anika got from her about about possible processes and solutions one can apply to use scalable approaches and at the same time client focused data that connects to client goals.
The way Anika asks these questions feels like being in the room with them and having a conversation, digging deeper and deeper to get amazing picture of what is possible.
Apple Podcasts5Athleteya
United States6 months ago - Listener
Fantastic information for any professional
Apple Podcasts5SsshomUnited States10 months ago - Rookie CSM
I’m finishing up my first year as a CSM in this podcast has been super helpful in navigating renewals, time management, conversations with clients and just overall personal development. Super thankful for this podcast.
Apple Podcasts5MddtennisUnited States10 months ago - Grounding, Insightful, and a Companion on My Journey into CS
I found this podcast while transitioning into Customer Success after running my own service business, and it’s been such a helpful guide. Anika brings on great guests, asks the right questions, and keeps it real — no fluff. It’s helped me frame my story, connect the dots from my past experience, and build the confidence to break into the industry. Definitely one of the few CS podcasts I come back to consistently.
Apple Podcasts5cmchaffinUnited Statesa year ago - World-class podcast for this topic
This podcast is incredibly practical and empathetic, offering clear, tangible advice to support the Customer Success function—whether you’re an individual contributor or a leader. The guests are thoughtful, and the conversations are full of insights that have helped me grow both strategically and commercially. I’ve even been fortunate to receive recognition as a CSM of the year, and I genuinely credit a lot of that growth to what I’ve learned here. Anika and her guests bring so much wisdom to th... more
Apple Podcasts5LePistoletteUnited Statesa year ago
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Apple Podcasts | #40 |  Finland/Business |
Apple Podcasts | #202 |  Israel/Business |
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Frequently Asked Questions About The Customer Success Pro Podcast
What is The Customer Success Pro Podcast about and what kind of topics does it cover?
A practical, practitioner-led show focused on customer success as a growth engine for tech and SaaS businesses. Episodes emphasize revenue-facing CS, measurable outcomes, and how to structure conversations, plans, and governance to drive renewals, expansions, and ROI. Notable strengths include hands-on frameworks, guest experts across PLG/SLG transitions, and a clear emphasis on turning CS into a revenue-conscious function. The show frequently features customer success leaders from major SaaS brands and service-minded practitioners who share real-world playbooks, templates, and challenges, making it valuable for listeners seeking actionable guidance and career growth in CS.
Potential listeners should expect strategic deep-dives, practical ... more
Where can I find podcast stats for The Customer Success Pro Podcast?
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How many listeners does The Customer Success Pro Podcast get?
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What are the audience demographics for The Customer Success Pro Podcast?
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How many subscribers and views does The Customer Success Pro Podcast have?
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Which podcasts are similar to The Customer Success Pro Podcast?
These podcasts share a similar audience with The Customer Success Pro Podcast:
1. CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader
2. Customer Success Talks
3. [Un]Churned – The No. 1 Podcast for Customer Retention
4. Customer Success Career Coach, Career Tips and Proven Job Interview Strategies For Every Customer Success Manager
5. The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
How many episodes of The Customer Success Pro Podcast are there?
The Customer Success Pro Podcast launched 2 years ago and published 66 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact The Customer Success Pro Podcast?
Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.
Where can I see ratings and reviews for The Customer Success Pro Podcast?
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How do I access podcast episode transcripts for The Customer Success Pro Podcast?
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What guests have appeared on The Customer Success Pro Podcast?
Recent guests on The Customer Success Pro Podcast include:
1. Julie Fox
2. Jim Richmond
3. Natasha Evans
4. Alon Ahronberg
5. Emma Lampert
6. Ashley Stamps-Lafont
7. Courtney Belbin
8. Alana Stoltzfus
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.