The Customer Success Pro Podcast
Anika ZubairThis is The Customer Success Pro Podcast, hosted by Anika Zubair. Customer Success is not a destination, but a a journey. Join me on this crazy CS journey as I chat to leaders, strategists and experts in customer success about their experiences and definitions of customer success and share with your their best practices on how to build and scale world class CS organization. Each interview will unl... more
| Publishes | Weekly | Episodes | 38 | Founded | 2 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Category | Business | |||
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Latest Episodes
The CS Promotion Tracker: www.thecustomersuccesspro.com/offers/wh6BFvEc
In this episode of the Customer Success Pro Podcast, Anika Zubair shares her personal journey from a Customer Success Manager (CSM) to the Vice President of Customer Suc... more
Signup for RevUP Academy: thecustomersuccesspro.com/revup
In this episode, Anika Zubair discusses the importance of the first 90 days in a customer's journey, emphasizing that this period is crucial for adoption and long-term success. She ou... more
Signup for the FREE Masterclass: www.thecustomersuccesspro.com/masterclass
In this episode of the Customer Success Pro Podcast, host Anika Zuber speaks with Chad Hornerfeld, VP of Customer Success at Sienna AI, about the evolution of custome... more
Signup for the FREE Masterclass: www.thecustomersuccesspro.com/masterclass
In this episode, Anika Zubair discusses the critical topic of handling product delays in customer success. She emphasizes that product delays are not just timeline is... more
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Fantastic information for any professional
Apple Podcasts5Ssshom
United States2 months ago - Rookie CSM
I’m finishing up my first year as a CSM in this podcast has been super helpful in navigating renewals, time management, conversations with clients and just overall personal development. Super thankful for this podcast.
Apple Podcasts5MddtennisUnited States2 months ago - Grounding, Insightful, and a Companion on My Journey into CS
I found this podcast while transitioning into Customer Success after running my own service business, and it’s been such a helpful guide. Anika brings on great guests, asks the right questions, and keeps it real — no fluff. It’s helped me frame my story, connect the dots from my past experience, and build the confidence to break into the industry. Definitely one of the few CS podcasts I come back to consistently.
Apple Podcasts5cmchaffinUnited States5 months ago - World-class podcast for this topic
This podcast is incredibly practical and empathetic, offering clear, tangible advice to support the Customer Success function—whether you’re an individual contributor or a leader. The guests are thoughtful, and the conversations are full of insights that have helped me grow both strategically and commercially. I’ve even been fortunate to receive recognition as a CSM of the year, and I genuinely credit a lot of that growth to what I’ve learned here. Anika and her guests bring so much wisdom to th... more
Apple Podcasts5LePistoletteUnited States6 months ago - Great Content and Insights
Anika's podcast stands out as a top choice for any Customer Success Manager seeking valuable insights, tips, and suggestions to enhance their effectiveness. With a rich reservoir of knowledge, she generously shares her expertise. I make it a point not to overlook any episodes, as the practical wisdom I gain directly benefits my daily work.
Apple Podcasts5Concerns youUnited States2 years ago
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Frequently Asked Questions About The Customer Success Pro Podcast
What is The Customer Success Pro Podcast about and what kind of topics does it cover?
This show provides insights into the transformative field of customer success, emphasizing its critical role across various business sectors. The content showcases in-depth conversations with industry experts, who share their experiences, strategies, and best practices for effectively managing customer relationships, preventing churn, and driving revenue growth through customer engagement. Notably, the podcast discusses both individual and organizational perspectives, offering concrete advice for professionals looking to navigate and advance in their careers in customer success.
Where can I find podcast stats for The Customer Success Pro Podcast?
Rephonic provides a wide range of podcast stats for The Customer Success Pro Podcast. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to The Customer Success Pro Podcast and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.
How many listeners does The Customer Success Pro Podcast get?
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What are the audience demographics for The Customer Success Pro Podcast?
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How many subscribers and views does The Customer Success Pro Podcast have?
To see how many followers or subscribers The Customer Success Pro Podcast has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.
Which podcasts are similar to The Customer Success Pro Podcast?
These podcasts share a similar audience with The Customer Success Pro Podcast:
1. [Un]Churned – The No. 1 Podcast for Customer Retention
2. Women in Customer Success Podcast
3. The Customer Success Playbook
4. Customer Success Career Coach
5. CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader
How many episodes of The Customer Success Pro Podcast are there?
The Customer Success Pro Podcast launched 2 years ago and published 38 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact The Customer Success Pro Podcast?
Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.
Where can I see ratings and reviews for The Customer Success Pro Podcast?
Rephonic pulls ratings and reviews for The Customer Success Pro Podcast from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.
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How do I access podcast episode transcripts for The Customer Success Pro Podcast?
Rephonic provides full transcripts for episodes of The Customer Success Pro Podcast. Search within each transcript for your keywords, whether they be topics, brands or people, and figure out if it's worth pitching as a guest or sponsor. You can even set-up alerts to get notified when your keywords are mentioned.
What guests have appeared on The Customer Success Pro Podcast?
Recent guests on The Customer Success Pro Podcast include:
1. Chad Horenfeldt
2. Lena Therese Zimmerman
3. Kelley Turner
4. Parul Bhandari
5. Ashna Patel
6. Melanie Fay
7. Sahil Karkera
8. Guy Rahamim
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.