The Customer Success Pro Podcast
Anika ZubairThis is The Customer Success Pro Podcast, hosted by Anika Zubair. Customer Success is not a destination, but a a journey. Join me on this crazy CS journey as I chat to leaders, strategists and experts in customer success about their experiences and definitions of customer success and share with your their best practices on how to build and scale world class CS organization. Each interview will unl... more
| Publishes | Weekly | Episodes | 75 | Founded | 2 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Category | Business | |||
Listen to this Podcast
Latest Episodes
Book a team workshop: bit.ly/4egTU9D
Anika Zubair discusses how customer success teams can better articulate their value to drive revenue, avoid being seen as a cost center, and climb the revenue proof ladder through effective storytelling ... more
Team Workshop: bit.ly/4egTU9D
Anika Zubair shares practical strategies for customer success professionals to increase visibility, demonstrate impact, and advance their careers by focusing on revenue-driven storytelling and multi-threading wi... more
Join RevUP Academy: bit.ly/4wRZDuY
In this episode, Andrea Kayal, CRO at HelpScout, shares insights on how a small team manages a large customer base, the role of AI in customer support, and strategies for revenue growth through customer suc... more
Book a team workshop: bit.ly/4egTU9D
In this episode, Anika Zubair dives deep into the importance of effective churn retrospectives in customer success. She shares practical frameworks, common mistakes, and actionable strategies to turn chur... more
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Recent Guests
Reviews
- Joy to listen and get great insights on how to move forward at your own organization
I just listened to the podcast with Alana and it was mind blowing on how much great and detailed information Anika got from her about about possible processes and solutions one can apply to use scalable approaches and at the same time client focused data that connects to client goals.
The way Anika asks these questions feels like being in the room with them and having a conversation, digging deeper and deeper to get amazing picture of what is possible.
Apple Podcasts5Athleteya
United States8 months ago - Listener
Fantastic information for any professional
Apple Podcasts5SsshomUnited Statesa year ago - Rookie CSM
I’m finishing up my first year as a CSM in this podcast has been super helpful in navigating renewals, time management, conversations with clients and just overall personal development. Super thankful for this podcast.
Apple Podcasts5MddtennisUnited Statesa year ago - Grounding, Insightful, and a Companion on My Journey into CS
I found this podcast while transitioning into Customer Success after running my own service business, and it’s been such a helpful guide. Anika brings on great guests, asks the right questions, and keeps it real — no fluff. It’s helped me frame my story, connect the dots from my past experience, and build the confidence to break into the industry. Definitely one of the few CS podcasts I come back to consistently.
Apple Podcasts5cmchaffinUnited Statesa year ago - World-class podcast for this topic
This podcast is incredibly practical and empathetic, offering clear, tangible advice to support the Customer Success function—whether you’re an individual contributor or a leader. The guests are thoughtful, and the conversations are full of insights that have helped me grow both strategically and commercially. I’ve even been fortunate to receive recognition as a CSM of the year, and I genuinely credit a lot of that growth to what I’ve learned here. Anika and her guests bring so much wisdom to th... more
Apple Podcasts5LePistoletteUnited Statesa year ago
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Apple Podcasts | #238 |  Israel/Business |
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Frequently Asked Questions About The Customer Success Pro Podcast
What is The Customer Success Pro Podcast about and what kind of topics does it cover?
A practical, practitioner-focused series that centers on building and scaling world-class customer success teams, with an emphasis on revenue impact, AI-enabled workflows, and multi-threaded stakeholder engagement. Episodes frequently explore frameworks and playbooks for renewals, expansions, and value storytelling, often featuring leaders who share actionable templates, scripts, and enablement approaches. Unique strengths include a strong emphasis on revenue alignment, AI as a partner rather than a replacement, and a consistent focus on making CS measurable and business-driven. Prospective listeners—especially CS leaders, managers, and enablement professionals—will likely find ready-to-use strategies for driving adoption, improving ROI, an... more
Where can I find podcast stats for The Customer Success Pro Podcast?
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How many listeners does The Customer Success Pro Podcast get?
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What are the audience demographics for The Customer Success Pro Podcast?
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How many subscribers and views does The Customer Success Pro Podcast have?
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Which podcasts are similar to The Customer Success Pro Podcast?
These podcasts share a similar audience with The Customer Success Pro Podcast:
1. Customer Success Talks
2. Customer Success Career Coach, Career Tips and Proven Job Interview Strategies For Every Customer Success Manager (CSM)
3. [Un]Churned – The No. 1 Podcast for Customer Retention
4. The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch
5. The Knowledge Project
How many episodes of The Customer Success Pro Podcast are there?
The Customer Success Pro Podcast launched 2 years ago and published 75 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact The Customer Success Pro Podcast?
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Where can I see ratings and reviews for The Customer Success Pro Podcast?
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What guests have appeared on The Customer Success Pro Podcast?
Recent guests on The Customer Success Pro Podcast include:
1. Andrea Kayal
2. Cassie Vaughn
3. Brittany Casey
4. Julie Fox
5. Jim Richmond
6. Natasha Evans
7. Alon Ahronberg
8. Emma Lampert
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.