The Customer Success Pro Podcast
Anika ZubairThis is The Customer Success Pro Podcast, hosted by Anika Zubair. Customer Success is not a destination, but a a journey. Join me on this crazy CS journey as I chat to leaders, strategists and experts in customer success about their experiences and definitions of customer success and share with your their best practices on how to build and scale world class CS organization. Each interview will unl... more
| Publishes | Weekly | Episodes | 63 | Founded | 2 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Category | Business | |||
Listen to this Podcast
Latest Episodes
Check out our team workshops: https://www.thecustomersuccesspro.com/team-event
This episode explores how customer success teams can proactively manage renewals by focusing on value realization, strategic alignment, and continuous impact storytell... more
Check out our team workshops: www.thecustomersuccesspro.com/team-event
In this episode, Anika Zubair breaks down how Customer Success professionals should handle discount requests during renewals without panicking or immediately conceding. ... more
Check out our team workshops: https://www.thecustomersuccesspro.com/team-event
In this episode, Anika Zubair interviews Jim Richmond, Chief Customer Officer at Smartling, about how modern Customer Success teams must evolve to stay relevant. Jim s... more
Team Workshops: www.thecustomersuccesspro.com/team-event
This episode emphasizes the importance of continuous reinforcement in customer success training. It highlights how annual kickoffs, while energizing, are insufficient for sustained beh... more
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- Joy to listen and get great insights on how to move forward at your own organization
I just listened to the podcast with Alana and it was mind blowing on how much great and detailed information Anika got from her about about possible processes and solutions one can apply to use scalable approaches and at the same time client focused data that connects to client goals.
The way Anika asks these questions feels like being in the room with them and having a conversation, digging deeper and deeper to get amazing picture of what is possible.
Apple Podcasts5Athleteya
United States4 months ago - Listener
Fantastic information for any professional
Apple Podcasts5SsshomUnited States8 months ago - Rookie CSM
I’m finishing up my first year as a CSM in this podcast has been super helpful in navigating renewals, time management, conversations with clients and just overall personal development. Super thankful for this podcast.
Apple Podcasts5MddtennisUnited States8 months ago - Grounding, Insightful, and a Companion on My Journey into CS
I found this podcast while transitioning into Customer Success after running my own service business, and it’s been such a helpful guide. Anika brings on great guests, asks the right questions, and keeps it real — no fluff. It’s helped me frame my story, connect the dots from my past experience, and build the confidence to break into the industry. Definitely one of the few CS podcasts I come back to consistently.
Apple Podcasts5cmchaffinUnited Statesa year ago - World-class podcast for this topic
This podcast is incredibly practical and empathetic, offering clear, tangible advice to support the Customer Success function—whether you’re an individual contributor or a leader. The guests are thoughtful, and the conversations are full of insights that have helped me grow both strategically and commercially. I’ve even been fortunate to receive recognition as a CSM of the year, and I genuinely credit a lot of that growth to what I’ve learned here. Anika and her guests bring so much wisdom to th... more
Apple Podcasts5LePistoletteUnited Statesa year ago
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Frequently Asked Questions About The Customer Success Pro Podcast
What is The Customer Success Pro Podcast about and what kind of topics does it cover?
A practical, practitioner-led show focused on customer success as a growth engine for tech and SaaS businesses. Episodes emphasize revenue-facing CS, measurable outcomes, and how to structure conversations, plans, and governance to drive renewals, expansions, and ROI. Notable strengths include hands-on frameworks, guest experts across PLG/SLG transitions, and a clear emphasis on turning CS into a revenue-conscious function. The show frequently features customer success leaders from major SaaS brands and service-minded practitioners who share real-world playbooks, templates, and challenges, making it valuable for listeners seeking actionable guidance and career growth in CS.
Potential listeners should expect strategic deep-dives, practical ... more
Where can I find podcast stats for The Customer Success Pro Podcast?
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How many listeners does The Customer Success Pro Podcast get?
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What are the audience demographics for The Customer Success Pro Podcast?
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How many subscribers and views does The Customer Success Pro Podcast have?
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Which podcasts are similar to The Customer Success Pro Podcast?
These podcasts share a similar audience with The Customer Success Pro Podcast:
1. CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader
2. Customer Success Talks
3. Women in Customer Success Podcast
4. [Un]Churned – The No. 1 Podcast for Customer Retention
5. Customer Success Career Coach, Career Tips and Proven Job Interview Strategies For Every Customer Success Manager
How many episodes of The Customer Success Pro Podcast are there?
The Customer Success Pro Podcast launched 2 years ago and published 63 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact The Customer Success Pro Podcast?
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Where can I see ratings and reviews for The Customer Success Pro Podcast?
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What guests have appeared on The Customer Success Pro Podcast?
Recent guests on The Customer Success Pro Podcast include:
1. Natasha Evans
2. Alon Ahronberg
3. Emma Lampert
4. Ashley Stamps-Lafont
5. Courtney Belbin
6. Alana Stoltzfus
7. Sean Reid
8. Cara Benecke
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.