XI Café Podcast
InMomentWelcome to XI Café Podcast—the Experience Improvement podcast brought to you by InMoment. InMoment is trailblazing the customer experience (CX) industry with Integrated CX—the practice of gathering data from customers, prospects, and non-buyers to create actionable insights that drive business outcomes. Join us as we dive into the brightest minds in the customer and employee experience industry to... more
| Publishes | Infrequently | Episodes | 17 | Founded | 3 years ago |
|---|---|---|---|---|---|
| Categories | NewsTech NewsTechnology | ||||
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Latest Episodes
In this episode, Michael Dominish shares how McDonald’s Australia rebuilt its feedback loop from the ground up, slashing resolution times by 96%. With metrics like “contacts per million” and smarter workflows, this episode shows how to turn feedback ... more
In this episode of the XI Café Podcast, we sit down with Claire Bristowe, Connecting with Customers Programme Manager at Aegon, to explore how Aegon is designing experiences that make a real difference to customers’ lives. From reshaping customer jou... more
How do you drive customer experience transformation in a sector where tradition runs deep? In this episode, Head of Customer Experience, Melody Lim tells listeners how in just two years, AboitizPower boosted digital adoption by 250%, built a data-dri... more
In this episode of XI Café, we talk with Marie Corfield, Customer Experience Lead at Iress, about their journey from traditional feedback methods to a fully integrated CX program. Discover how Iress transformed their approach to customer relationship... more
A true customer experience champion, Martin Cottell, Head of Customer Operations at Specsaver NA, is all about making customers the heart of the business. With 17 years at Specsavers, he’s led the charge in driving CX innovation and strategic growth ... more
Simon Fraser, VP Insights and Consultancy at InMoment, and Stanford Swinton, discuss key strategies to secure brand loyalty amidst the evolving landscape of customer experience (CX).
Discover new ideas for linking CX and EX initiatives to ROI in the latest episode of XI Café! In this episode, we speak with CX and EX leaders at Downer, a prominent infrastructure services company with over 150 years of history across the Trans-Tasm... more
Discover the secrets behind exceptional customer experiences with the latest episode of XI Cafe! In this episode, we dive deep into the strategies and achievements of NZ Post, the proud winner of the 2023 Best CX Team at the CX Awards. Join us as we ... more
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XI Café Podcast launched 3 years ago and published 17 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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