Where's Your Customer?
Jo WilliamsWhere's Your Customer? is a podcast for retail leaders who want to become truly customer-centric. Through honest conversations, inspiring stories, and practical ideas, we help you see your business through your customers' eyes. So you can build stronger connections, happier teams, and a brand customers can't live without.
| Publishes | Weekly | Episodes | 19 | Founded | 4 months ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessMarketing | |||
Listen to this Podcast
Latest Episodes
What if the service level your customers expect has very little to do with what they're spending?
In this episode, I'm joined by Dan Cuomo, a leader who's led marketing and operations across Wickes, Bath Store, Signet, and now Wheels Up (private av... more
When customers describe a good retail experience, the language is rarely spectacular.
Instead, they say 'it was easy'. 'Quick'. 'I got what I came for'. 'I'd go back'.
That's the language of something working consistently and seamlessly in the ba... more
In 2016, I was studying for my customer experience professional qualification and filling a little red book with notes. Six core competencies. Frameworks. Models. The language of CX. I loved every bit of it.
Ten years on, I still use those foundati... more
When Retail Teams Play, Experiences Come Alive
There's something you notice in retail environments that work. The experience feels alive. Responsive. Like the people behind it had permission to actually think.
In this episode, I've been sitting w... more
When did sitting in your car too exhausted to go inside become normal?
If you've ever finished a full day and realised you spent it responding to everything whilst thinking about nothing, you're not alone. Retail manager burnout has reached crisis ... more
I was reading an interview with B&Q's retail director about their showroom upgrades. Beautiful bathroom and kitchen displays, scent diffusers, and aspirational spaces designed to lift the customer experience.
But what caught my attention was their ... more
Bury Market generated £1.1 million in annual surplus by staying traditional while others added wine bars and craft beer. Now they're building a £33 million Flexi Hall. What happens when you finally follow the playbook everyone else is using?
While ... more
Are smaller retailers winning the AI race?
While 99% of large UK retailers have AI expertise in-house, 31% of small retailers are already using AI daily. The competitive advantage isn't about resources, it's about friction, proximity, and speed of ... more
Key Facts
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Reviews
- Great little podcast
I love these short episodes, I’ve found them really inspiring and great to share with my colleagues at work as a bit of bite size learning
Apple Podcasts5Blue Belle 25
United Kingdom2 months ago
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Audience Metrics
Listeners, social reach, demographics and more for this podcast.
| Listeners per Episode | Gender Skew | Location | |||
|---|---|---|---|---|---|
| Interests | Professions | Age Range | |||
| Household Income | Social Media Reach | ||||
Frequently Asked Questions About Where's Your Customer?
What is Where's Your Customer? about and what kind of topics does it cover?
Focusing primarily on customer experience within the retail sector, the content connects personal anecdotes with professional insights to illuminate the path towards customer-centric practices. Episodes frequently explore essential topics such as customer journey mapping, employee empowerment, proactive customer engagement, and the evolving dynamics of customer loyalty. Each discussion is rooted in practical applications that target retail leaders, providing actionable strategies for enhancing customer satisfaction and loyalty through innovative approaches and metrics. With a blend of expert interviews and relatable stories, the podcast stands out by emphasizing the human aspect of retail, encouraging listeners to deeply understand their cu... more
Where can I find podcast stats for Where's Your Customer??
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How many listeners does Where's Your Customer? get?
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What are the audience demographics for Where's Your Customer??
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How many subscribers and views does Where's Your Customer? have?
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How many episodes of Where's Your Customer? are there?
Where's Your Customer? launched 4 months ago and published 19 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact Where's Your Customer??
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What guests have appeared on Where's Your Customer??
Recent guests on Where's Your Customer? include:
1. Paul Culshaw
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