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The Difference

Te Pou
Reflective Practice
Mental Health
Leadership In Support Work
Whānau
Peer Support
Community Support Workers (csws)
Perinatal Mental Health
Napier, New Zealand
Lived Experience
Yellow Brick Road
Ata Reira
Funding
Auckland, New Zealand
Emergency Department
Christchurch, New Zealand
Dementia
Burnout and Wellbeing
Mental Health and Addiction Support
Mahitahi Trust
Suicide

The Difference is a podcast by and for support workers in mental health and addiction in Aotearoa New Zealand. Hosted by Te Pou project lead Alexia Black, this four-episode series dives into the real experiences of support workers, sharing their stories with honesty, heart and humour. Topics include using your lived experience in your mahi, worker wellbeing, and vicarious trauma, leadership, caree... more

PublishesTwice monthlyEpisodes11Foundeda year ago
Number of ListenersCategories
Health & FitnessMental HealthBusinessCareers

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Artwork for The Difference

Latest Episodes

"See people for who they are."Support work from a cultural lens

For many tāngata whai ora and whānau, support that is grounded in their own cultural values, worldview, and practices (such as kaupapa Māori and Pacific-led services) can lead to positi... more

"Always do good… and if you can’t – at least learn from it."Ethics and boundaries

Ethics, boundaries, shared values, and your organisational policies are there to help you navigate through challenging situations. How do you navigate these difficult ... more

"We need a village."Supporting parents

Many tāngata whai ora accessing mental health, addiction, and other health and social services are parents who look after the wellbeing of their tamariki, while at the same time on their own journeys of hauora ... more

"The job I've always wanted."Peer support workers in EDs

Visiting emergency departments (EDs) can be an overwhelming experience for people who are experiencing mental distress. Peer support specialists working in EDs can help improve support for peo... more

They still want to be seen; they still want to be heard.Supporting older people

Older people have a lifetime of experience and knowledge to share and contribute meaningfully to society. Yet, many older people feel ignored. Mental health challenges a... more

"Whānau - the biggest providers of mental health support."Whānau support work

The first episode of season two kicks off with an in-depth kōrero on the vital role of whānau support workers in the mental health and addiction sector. Join Jade Caulfie... more

“The best job in the world”Leadership and career pathways for support workers

Tremain Tauhinu has more than 30 years’ experience in intellectual disability and mental health services. From Mangere East, Auckland, he has worked in roles from laboure... more

“I had to dig deep.”Reflective practice

Tashie Hoffman is a peer support specialist at Springhill Treatment Centre in Napier. After overcoming addiction and completing rehab, she stayed connected to the recovery community and was offered a role at t... more

Key Facts

Accepts Guests
Contact Information
Podcast Host
Number of Listeners
Find out how many people listen to this podcast per episode and each month.

Recent Guests

Janifa Bhamji
Pouarahi Ropuawhina Service Manager for Kahutukaha
Kahutukaha
Episode: See people for who they are
Lydia Gafoi
Community support worker for Penina Trust
Penina Trust
Episode: See people for who they are
Caro Swanson
Lived experience lead, principal advisor for mental health
Te Pou
Episode: Always do good… and if you can’t – at least learn from it
Josh Monson
Peer support worker, Stepping Stone Trust
Stepping Stone Trust
Episode: Always do good… and if you can’t – at least learn from it
Margaret Vitale
Support worker at Odyssey House (Family Centre)
Odyssey House
Episode: We need a village
Bianca Taute
Maternal mental health support worker, Te Whato Ora Health New Zealand; board member of PADA
Te Whato Ora; Perinatal Anxiety and Depression Aotearoa
Episode: We need a village
Dave Snell
Lived experience community development advisor
Te Whateora Health New Zealand, Te Manawataki Midland region
Episode: The job I've always wanted
Hamish Bowker
Peer support specialist
Kites Trust, Te Whanganui-a-Tara (Wellington)
Episode: The job I've always wanted
Janeta Vasega
Team leader of support workers at Vaka Tautua; advisory group member at Te Pou
Vaka Tautua
Episode: They still want to be seen; they still want to be heard

Host

Alexia Black
Host of The Difference

Chart Rankings

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Talking Points

Recent interactions between the hosts and their guests.

Leadership and career pathways for support workers
Q: What helps prevent burnout in this line of work?
Regular reflective practice, open-door leadership, supportive team culture, and organizational initiatives like re-vite days that acknowledge life beyond work help sustain staff wellbeing and reduce burnout.
Leadership and career pathways for support workers
Q: Why do many CSWs leave support work when seeking advancement?
There are few clear advancement pathways within CSW roles beyond becoming a team lead; wage constraints and career ladder limitations push people toward broader roles like social work or nursing, which is frustrating to those who value staying in direct support.
Leadership and career pathways for support workers
Q: For Tremain, what does leadership look like in a CSW context?
Leadership is a jack-of-all-trades role that blends admin competence, people skills, and the ability to advocate for both team members and the people they support; prior CSW experience gives credibility and influence when making decisions.
Whānau - the biggest providers of mental health support
Q: What kind of training do whanau support workers get?
Training is diverse; Yellow Brick Road hires from counselling, education, psychology, etc., with minimum formal qualifications like a level 4 certificate in mental health and well-being, plus ongoing skills development in group facilitation and core mental health practice.
Whānau - the biggest providers of mental health support
Q: Can you describe what led each of you to this line of work?
Anne explains it came from counselling and personal whanau experiences, while Jade describes starting in residential mental health support and transitioning back when opportunities arose, both underscoring a motivation rooted in lived experience and opportunity to help families.

Audience Metrics

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Frequently Asked Questions About The Difference

What is The Difference about and what kind of topics does it cover?

The series centers on the lived experiences of support workers in mental health and addiction in Aotearoa New Zealand, exploring ethics, boundaries, wellbeing, and the realities of frontline practice. Across episodes, guests share personal journeys, insights from leadership roles, and practical lessons on reflective practice, burnout prevention, and workforce development. A strong throughline is the emphasis on culturally aligned approaches, whānau and Pacific communities, and the importance of relationship-building with whaiora (clients) and clinicians. Noteworthy is the consistent focus on practical pathways for career progression, organizational support, and sustainable practice in a sector facing ongoing staffing and funding challenges.... more

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How many episodes of The Difference are there?

The Difference launched a year ago and published 11 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact The Difference?

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What guests have appeared on The Difference?

Recent guests on The Difference include:

1. Janifa Bhamji
2. Lydia Gafoi
3. Caro Swanson
4. Josh Monson
5. Margaret Vitale
6. Bianca Taute
7. Dave Snell
8. Hamish Bowker

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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