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MSP Mindset with Damien Stevens

Damien Stevens
Artificial Intelligence
Managed Services
MSP Mindset
Private Equity
Base Solutions
Tech Degenerates
Itpartners
Zimbabwe
United States
EBITDA
Automation
Acquisitions
Leadership
Three-Way Equal Merger
Core12
Sobo
Bloomchat.ai
Bloom Logic
Seattle, United States
VCIO

Host Damien Stevens (CEO of Servosity) gives a front-row seat to MSPs who refuse to play small. MSP Mindset dives deep into what truly elevates an MSP—not just technology, but leadership, mindset, and strategy. Through our mission to interview 100 of the world’s top-performing MSPs, we’re uncovering the habits, bold decisions, and mindset shifts that drive real growth—without burnout. No fluff. No... more

PublishesWeeklyEpisodes177Founded3 years ago
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BusinessEntrepreneurship

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Artwork for MSP Mindset

Latest Episodes

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In this week's episode, Shane Naugher, CEO of Innovative Automations, joins the sh... more

In this week's episode, Matt Van Horn, creator of Last 30 Days, CLI Printing Press, and Agent Cookie, joins the show to unpack how AI agents are changing what non-engineers can build. Matt shares how he went from sales and business development to cre... more

Every Thursday, I build AI agents in Claude Code with other MSP owners. It’s live, free, and on screen. Join our next build ➡️ compoundingteams.com

In this episode, Damien talks with Laith Palawan, CEO of Orange Crew and founder of Bloom Log... more

Every Thursday, I build AI agents in Claude Code with other MSP owners. It’s live, free, and on screen. Join our next build ➡️ compoundingteams.com/

In this week's episode, Damien sits down with Robert Burke, CEO of Core12 and founder of Sob... more

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Recent Guests

Laith Palawan
CEO of Orange Crew; founder of Bloom Logic and bloomchat.ai
Orange Crew / Bloom Logic
Episode: The AI Layer Every MSP Is Missing
Robert Burke
CEO of Core12
Core12
Episode: AI Agents Are Replacing MSP Busywork
Jon Salisbury
Chief AI Officer at Nexigen
Nexigen
Episode: What 20 Years of AI Taught This MSP
Ben Smoker
CEO of Sota, top 10 MSP in the United Kingdom
Sota
Episode: Customer Zero: Why this MSP Dogfoods AI Before Selling It
John Snyder
Joined as guest to discuss using AI for technology business reviews
NetFriends (netfriends.net)
Episode: He Used AI to Close 20% More Deals + Get Clients Excited for QBRs
Brian Luckey
CEO of Integris, MSP leader and specialist in human-centric AI
Integris
Episode: AI + Automation = 10X Capacity for Your MSP
Arlin Sorenson
Godfather of MSPs, founder of HTG/Evolve Peer Groups
HTG / Evolve Peer Groups
Episode: Why Hard Work Won’t Save Your MSP
Dan Isidorek
CEO and founder role in MSPs; led three-way merger
Unspecified in transcript
Episode: From $1M to $55M MSP and How You Can Do It Too
Scott Breitman
Guest on MSP Mindset, MSP leader
Diamond
Episode: Why Letting Go Grew This MSP to $7M+

Host

Damien Stevens
Host of MSP Mindset; CEO of Servosity; seasoned MSP leader

Reviews

5.0 out of 5 stars from 11 ratings
  • Damien is a masterful host

    Damien and his guests share so must wisdom. This show is a must listen for any MSP owners who are eager to grow.

    Apple Podcasts
    5
    @coreyquinn
    United States3 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Thrives on candid discussions about culture, leadership, and avoiding burnout.
A strong mix of AI, automation, and governance topics keeps episodes timely.
Guests deliver actionable insights that translate to faster growth and better margin.
Great host with deep MSP specialization and real-world lessons.
Damien brings blunt, no-fluff takeaways and practical frameworks.

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Talking Points

Recent interactions between the hosts and their guests.

He Lost Everything… Then Built a Successful MSP
Q: What was the hardest part about starting a business in a new country, and how did you keep going?
The biggest challenge was lack of contacts and resources, compounded by a spouse's health crisis; perseverance came from faith, family support from a church community, and eventually joining accountability groups to learn from peers, which helped accelerate growth in the MSP space.
He Lost Everything… Then Built a Successful MSP
Q: Tell me about the moment you decided to leave Zimbabwe and start over in the United States.
Roland recounts the escalation of danger, the stay-away protests, and the immediate need to protect his family, followed by a rapid, high-stakes transition to a new country where they leveraged their experience to rebuild the business from scratch.
AI Agents Are Replacing MSP Busywork
Q: What should a smaller MSP do first if they want to move toward an MIP?
Draft a product requirements document, identify a starting automation project (like dispatch), consider bringing in an AI engineer or leveraging external experts to design and deploy the agents, and plan for DevOps support.
AI Agents Are Replacing MSP Busywork
Q: Where did you start when implementing organizational AI at Core12?
We started with dispatch and billing reconciliation because they are high-impact, repetitive tasks that are ripe for automation, then expanded to more agents and broader AI enablement.
AI Agents Are Replacing MSP Busywork
Q: What does MIP mean to you, and how does it differ from MSP or MSSP models?
MIP combines IT services, cybersecurity, compliance, and AI automation; MSPs can partner or build these capabilities to deliver comprehensive outcomes, sharing revenue with partners and expanding wallet share with clients.

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Frequently Asked Questions About MSP Mindset

What is MSP Mindset about and what kind of topics does it cover?

This show centers on growing and professionalizing MSPs through leadership, mindset, and pragmatic strategy, with a strong emphasis on sustainable scaling, governance, and customer-aligned growth. Across episodes, topics span AI-enabled services, automation, governance, revenue growth, M&A, culture, and the human factors of building resilient MSP organizations. Noteworthy angles include dogfooding AI internally, operating-systematizing advisory services, and leveraging peer groups to accelerate experience-sharing and accountability. Listeners can expect actionable frameworks, real-world case studies, and blunt discussions about profitability, burnout prevention, and deliberate organizational design. The format tends to spotlight high-perfor... more

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Which podcasts are similar to MSP Mindset?

These podcasts share a similar audience with MSP Mindset:

1. The MSP Sales Podcast
2. Paul Green's MSP Marketing Podcast
3. MSP Unplugged
4. Business of Tech: Daily 10-Minute IT Services Insights
5. The Diary Of A CEO with Steven Bartlett

How many episodes of MSP Mindset are there?

MSP Mindset launched 3 years ago and published 177 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on MSP Mindset?

Recent guests on MSP Mindset include:

1. Laith Palawan
2. Robert Burke
3. Jon Salisbury
4. Ben Smoker
5. John Snyder
6. Brian Luckey
7. Arlin Sorenson
8. Dan Isidorek

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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