Improving Customer Experience
Lynn HunsakerClearAction is a customer experience consulting firm specializing in mentoring executives for customer-focused innovation, business process improvement and customer relationship skill development. ClearAction emphasizes customer hassle prevention for greater results in customer retention and profitability. See www.ClearAction.biz
| Publishes | Daily | Episodes | 71 | Founded | 16 years ago |
|---|---|---|---|---|---|
| Categories | BusinessManagement | ||||
Listen to the Podcast
Latest Episodes
For senior executives the traditional balanced scorecard provides insights for steering the corporation or initiative in the right direction. However, these high level metrics may appear out of reach for most employees. Hear practical methods for eng... more
Open your mind to new ideas for improving customer experience. It's a fast-paced highly competitive world, so continual improvement -- and occasional breakthroughs -- are imperatives for consistently delivering superior customer experience. From the ... more
'Customer-focus is important for certain job roles, but for other roles, we rely on our own wisdom.’ This is poisonous thinking when some parts of your company are excused from customer-focus. From the blog Customer Experience Optimization: (2:47)
Examples of customer engagement using Twitter, wikis, online communities, social network sites, and customer testimonials on flip phones. Examples from Comcast, Microsoft, Blackbaud, 3PAR, Intuit, Fox, Dell. From the blog Customer Experience Optimiza... more
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Reviews
- Customer experience viewpoint expands innovation options
Helpful insights on expanding innovation horizons to include customer experience before-and-after product-use per se.
Apple Podcasts5clearaction
United States15 years ago
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Audience
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Improving Customer Experience launched 16 years ago and published 71 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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