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Experts of Experience

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If your customers aren’t happy, they will let you and the whole world know. Loudly. Ever wonder how companies deliver a consistent experience that meets - and exceeds - their customer’s expectations? On this show, we’ll dive deep into the world of customer experience and share how businesses are navigating high expectations and leveraging emerging technology like AI and GPT to create the next grea... more

PublishesWeeklyEpisodes50Foundeda year ago
Number of ListenersCategories
MarketingBusinessManagement

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Artwork for Experts of Experience

Latest Episodes

On this episode, author and advisor Tiffani Bova shares her journey of understanding the impact of technology on customer experience and the need to consider employee experience as well. Tiffani emphasizes the need to reduce effort for both customers... more

2 Oct 202448 min

On this episode, author David Avrin discusses the importance of being easy to do business with and reducing customer friction in order to stay ahead in a competitive market. He emphasizes the shift in customer drivers from quality and commitment to s... more

25 Sep 202449 min

On this episode, Shane Beardsley, Vice President of Guest Experiences and Communications at the Jacob K. Javits Center in New York City, discusses the ever-changing landscape of convention centers and the importance of creating a great event experien... more

18 Sep 202439 min

On this episode, Sofya Pogreb, the Chief Operating Officer at BILL, discusses how BILL instills a customer-first mindset throughout the organization, the importance of customer support and experience, and how data is used to optimize customer experie... more

11 Sep 202447 min

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Reviews

5.0 out of 5 stars from 22 ratings
  • Unique insights into a unique field

    Lauren is an empathetic host with vast knowledge in the customer experience space. She does a great job pulling out information from guests and framing it in a relatable way.

    Apple Podcasts
    5
    Researchermeghan
    United States12 days ago
  • Host is terrific

    This is a complex topic and Lauren makes it compelling and intriguing across a wide range of guests.

    Apple Podcasts
    5
    Nickmzz
    United States4 months ago
  • Love this series!

    I was a speaker on one of the earlier podcasts and really enjoyed it, but now I am an avid listener of experts of experience - I highly recommend having a listen!

    Apple Podcasts
    5
    rudeone82
    Australia4 months ago
  • Great show

    Experts of Experience is a great show and Lauren does a great job of making guests feel comfortable and eliciting insights from them.

    Apple Podcasts
    5
    AdrianSwinscoe
    United Kingdom4 months ago
  • Wow this show is in the top 20 of all biz shows?

    The customer experience is and will always be at the center of the marketing journey..I love hearing from these brilliant cx leaders on the front lines.

    Apple Podcasts
    5
    Snervin
    United States4 months ago

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Experts of Experience launched a year ago and published 50 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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