Experts of Experience
Mission.orgIf your customers aren’t happy, they will let you and the whole world know. Loudly. Ever wonder how companies deliver a consistent experience that meets - and exceeds - their customer’s expectations? On this show, we’ll dive deep into the world of customer experience and share how businesses are navigating high expectations and leveraging emerging technology like AI and GPT to create the next grea... more
| Publishes | Weekly | Episodes | 27 | Founded | 6 months ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessMarketingManagement | |||
Listen to the Podcast
Latest Episodes
On this episode, Rekha Srivatsan, VP of Product Marketing at Salesforce Service Cloud, discusses the findings of the sixth edition of the Salesforce State of Service report. The report dives into some of the biggest trends in the customer success ind... more
On this episode, Ryan Ostrom, the Chief Marketing Officer of Jack in the Box, discusses how the brand has separated itself from that pack in the QSR industry by placing an emphasis on speed, quality, and consistency. Plus, Ryan explains how innovatio... more
On this episode, Danny Cox, Vice President of Guest Experience at Breeze Airways, discusses the challenges airlines face in creating great passenger experiences. He emphasizes the need for airlines to let go of antiquated processes and mindsets and f... more
On this episode, Frances Molina, the CX manager at MoviePass, discusses the history and revival of MoviePass, the challenges of resetting customer expectations, and the importance of cross-functional collaboration in delivering a great customer exper... more
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Reviews
- So excited to hear from the leaders on the front line
🌟🌟🌟🌟🌟
Apple Podcasts5sunny_daysie
United States6 months ago - Looking forward to this
The customer experience is and will always be at the center of the marketing journey..I wanna hear from those cx leaders on the front lines.
Apple Podcasts5SnervinUnited States6 months ago - Looking forward to this!
What a timely show that provides unique insights into customer experience by highlighting the valuable lessons learned from industry pros. It's a must-listen for those seeking to improve their understanding of customer-centric approaches and challenges. Highly recommend!
Apple Podcasts5iMatt1980United States6 months ago - I NEEDED this podcast!
The guests actually provide interesting insights and I really like how the host shares her own experiences. Great podcast all around!
Apple Podcasts5Lace1440United States6 months ago
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Chart Rankings
Apple Podcasts | #179 | United States/Top Podcasts |
Apple Podcasts | #1 | United States/Business/Management |
Apple Podcasts | #24 | United States/Business |
Apple Podcasts | #69 |  Spain/Business/Management |
Apple Podcasts | #85 |  Argentina/Business/Management |
Apple Podcasts | #184 |  New Zealand/Business/Management |
Audience
Listeners, engagement and demographics and more for this podcast.
| Listeners per Episode | Gender Skew | Engagement Score | |||
|---|---|---|---|---|---|
| Primary Location | Social Media Reach | ||||
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