Experts of Experience
Mission.orgIf your customers aren’t happy, they will let you and the whole world know. Loudly. Ever wonder how companies deliver a consistent experience that meets - and exceeds - their customer’s expectations? On this show, we’ll dive deep into the world of customer experience and share how businesses are navigating high expectations and leveraging emerging technology like AI and GPT to create the next grea... more
| Publishes | Monthly | Episodes | 102 | Founded | 2 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessMarketingManagement | |||
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Latest Episodes
Most leaders build strategy around data and decks — and then wonder why nobody commits.
Matt Marcotte has spent 34 years watching this pattern repeat across 200+ companies, from Apple to Salesforce. His conclusion: real commitment starts with emotio... more
What if everything you thought you knew about customer experience was backwards?
In this episode, JC Quintana—author, educator, and psychologist—reveals why most companies are approaching CX completely wrong. Instead of obsessing over touchpoints an... more
What separates companies succeeding with AI from those struggling to see results? The answer isn't the AI itself-it's the data foundation underneath it.
In this episode, we explore why the companies winning with AI today are the ones that spent year... more
How are customer expectations evolving when people are talking less, trusting less, and switching brands faster than ever?
In this episode, we break down the four major shifts reshaping customer experience in 2026 and why traditional listening tacti... more
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Reviews
- Thought Provoking
I don’t think service providers pay enough attention to the customer experience. This podcast is a great tool for the new and old entrepreneur to see the world from various lenses. Great content and well put together.
Apple Podcasts5curby74
United Statesa year ago - Epic
Best CX convos out there
Apple Podcasts5Geoff GreenUnited Statesa year ago - Unique insights into a unique field
Lauren is an empathetic host with vast knowledge in the customer experience space. She does a great job pulling out information from guests and framing it in a relatable way.
Apple Podcasts5ResearchermeghanUnited States2 years ago - Host is terrific
This is a complex topic and Lauren makes it compelling and intriguing across a wide range of guests.
Apple Podcasts5NickmzzUnited States2 years ago - Love this series!
I was a speaker on one of the earlier podcasts and really enjoyed it, but now I am an avid listener of experts of experience - I highly recommend having a listen!
Apple Podcasts5rudeone82
Australia2 years ago
Listeners Say
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Chart Rankings
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Apple Podcasts | #160 |  Hong Kong/Business/Management |
Apple Podcasts | #179 |  Norway/Business/Management |
Apple Podcasts | #212 |  Philippines/Business/Management |
Talking Points
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Frequently Asked Questions About Experts of Experience
What is Experts of Experience about and what kind of topics does it cover?
This show centers on customer experience, exploring how brands design human-centered interactions around evolving technology, including AI and data strategies. Episodes frequently tackle making CX more authentic, measurable, and scalable—covering topics like empathy in service, the role of data in AI-enabled experiences, internal and external communication, and the balance between digital tools and personal connection. A standout pattern is bringing senior CX leaders and brand innovators from sectors like tech, retail, healthcare, and beauty to discuss concrete frameworks, real-world outcomes, and culture change to improve customer journeys. The format often blends practical playbooks with thoughtful commentary on trust, transparency, and h... more
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How many listeners does Experts of Experience get?
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How many subscribers and views does Experts of Experience have?
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Which podcasts are similar to Experts of Experience?
These podcasts share a similar audience with Experts of Experience:
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How many episodes of Experts of Experience are there?
Experts of Experience launched 2 years ago and published 102 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact Experts of Experience?
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What guests have appeared on Experts of Experience?
Recent guests on Experts of Experience include:
1. Matt Marcotte
2. JC Quintana
3. John Sampogna
4. John Boccuzzi, Jr.
5. Heather Physioc
6. Ben Phillips
7. Mollie Bodensteiner
8. Amber Armstrong
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.