Experts of Experience
Mission.orgIf your customers aren’t happy, they will let you and the whole world know. Loudly. Ever wonder how companies deliver a consistent experience that meets - and exceeds - their customer’s expectations? On this show, we’ll dive deep into the world of customer experience and share how businesses are navigating high expectations and leveraging emerging technology like AI and GPT to create the next grea... more
| Publishes | Weekly | Episodes | 96 | Founded | 2 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | MarketingBusinessManagement | |||
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Latest Episodes
Discoverability isn’t “just SEO” anymore. It’s the entire customer journey.
VML’s Chief Discoverability Officer, Heather Physioc, joins host Lacey Peace to unpack how AI search, LLM overviews, social media channels, and agentic assistants are rewrit... more
Internal communication is broken. Most CX and leadership teams rely on outdated methods — long slide decks, endless trainings, and metrics that don’t drive action.
In this episode, Ben Phillips, founder of CX Alive!, explains how to transform the wa... more
Description/Shownotes
What if your company could launch its first AI agent in just two weeks?
That’s exactly what Mollie Bodensteiner, SVP of Operations at Engine, accomplished — and the results are game-changing: $2M in projected annual savings, a... more
AI isn’t just transforming marketing — it’s reshaping the entire customer experience.
In this special crossover episode, Experts of Experience features a conversation from our sister podcast Marketing Trends, hosted by Stephanie Postles.
Stephanie ... more
Key Facts
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Reviews
- Thought Provoking
I don’t think service providers pay enough attention to the customer experience. This podcast is a great tool for the new and old entrepreneur to see the world from various lenses. Great content and well put together.
Apple Podcasts5curby74
United States5 months ago - Epic
Best CX convos out there
Apple Podcasts5Geoff GreenUnited States10 months ago - Unique insights into a unique field
Lauren is an empathetic host with vast knowledge in the customer experience space. She does a great job pulling out information from guests and framing it in a relatable way.
Apple Podcasts5ResearchermeghanUnited Statesa year ago - Host is terrific
This is a complex topic and Lauren makes it compelling and intriguing across a wide range of guests.
Apple Podcasts5NickmzzUnited Statesa year ago - Love this series!
I was a speaker on one of the earlier podcasts and really enjoyed it, but now I am an avid listener of experts of experience - I highly recommend having a listen!
Apple Podcasts5rudeone82
Australiaa year ago
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Apple Podcasts | #135 |  Mexico/Business/Management |
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Frequently Asked Questions About Experts of Experience
What is Experts of Experience about and what kind of topics does it cover?
The podcast focuses on the critical realm of customer experience, exploring how businesses can not only meet but exceed customer expectations in an ever-evolving landscape. The hosts engage with industry leaders to discuss various aspects of customer experience, including the integration of advanced technologies like AI and GPT, which are transforming how companies engage with their consumers. Episodes frequently emphasize the importance of creating a culture of customer-centric innovation and personal connection, addressing the challenges and strategies associated with navigating high customer expectations. With insights from diverse sectors, listeners can expect to gather actionable ideas to enhance their own customer experience initiativ... more
Where can I find podcast stats for Experts of Experience?
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How many listeners does Experts of Experience get?
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What are the audience demographics for Experts of Experience?
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How many subscribers and views does Experts of Experience have?
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Which podcasts are similar to Experts of Experience?
These podcasts share a similar audience with Experts of Experience:
1. 3 Takeaways
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4. Bold Names
5. Planet Money
How many episodes of Experts of Experience are there?
Experts of Experience launched 2 years ago and published 96 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact Experts of Experience?
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What guests have appeared on Experts of Experience?
Recent guests on Experts of Experience include:
1. Ben Phillips
2. Mollie Bodensteiner
3. Amber Armstrong
4. Darian Kennedy
5. Katherine Melchior Ray
6. Nataly Kelly
7. Lauren Pufpaf
8. Carlie Bissler
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.