Experts of Experience
Mission.orgIf your customers aren’t happy, they will let you and the whole world know. Loudly. Ever wonder how companies deliver a consistent experience that meets - and exceeds - their customer’s expectations? On this show, we’ll dive deep into the world of customer experience and share how businesses are navigating high expectations and leveraging emerging technology like AI and GPT to create the next grea... more
| Publishes | Twice monthly | Episodes | 99 | Founded | 2 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessMarketingManagement | |||
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Latest Episodes
How are customer expectations evolving when people are talking less, trusting less, and switching brands faster than ever?
In this episode, we break down the four major shifts reshaping customer experience in 2026 and why traditional listening tacti... more
Wondersauce CEO and Co-Founder John Sampogna breaks down what today’s customer really expects - and how brands can stand out when AI overviews and LLMs shape the journey long before anyone reaches your website.
You’ll learn:
• How AI is rewriting c... more
How do brands create customers who stay for years or even decades?
In this episode, we break down the model behind lifelong loyalty, emotional connection, and trust-based customer experience - the kind that drives repeat revenue, referrals, and real... more
Discoverability isn’t “just SEO” anymore. It’s the entire customer journey.
VML’s Chief Discoverability Officer, Heather Physioc, joins host Lacey Peace to unpack how AI search, LLM overviews, social media channels, and agentic assistants are rewrit... more
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Reviews
- Thought Provoking
I don’t think service providers pay enough attention to the customer experience. This podcast is a great tool for the new and old entrepreneur to see the world from various lenses. Great content and well put together.
Apple Podcasts5curby74
United States7 months ago - Epic
Best CX convos out there
Apple Podcasts5Geoff GreenUnited Statesa year ago - Unique insights into a unique field
Lauren is an empathetic host with vast knowledge in the customer experience space. She does a great job pulling out information from guests and framing it in a relatable way.
Apple Podcasts5ResearchermeghanUnited Statesa year ago - Host is terrific
This is a complex topic and Lauren makes it compelling and intriguing across a wide range of guests.
Apple Podcasts5NickmzzUnited Statesa year ago - Love this series!
I was a speaker on one of the earlier podcasts and really enjoyed it, but now I am an avid listener of experts of experience - I highly recommend having a listen!
Apple Podcasts5rudeone82
Australia2 years ago
Listeners Say
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Chart Rankings
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Apple Podcasts | #45 |  Singapore/Business/Management |
Apple Podcasts | #150 |  Philippines/Business/Management |
Apple Podcasts | #228 |  Mexico/Business/Management |
Talking Points
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Frequently Asked Questions About Experts of Experience
What is Experts of Experience about and what kind of topics does it cover?
The podcast focuses on the critical realm of customer experience, exploring how businesses can not only meet but exceed customer expectations in an ever-evolving landscape. The hosts engage with industry leaders to discuss various aspects of customer experience, including the integration of advanced technologies like AI and GPT, which are transforming how companies engage with their consumers. Episodes frequently emphasize the importance of creating a culture of customer-centric innovation and personal connection, addressing the challenges and strategies associated with navigating high customer expectations. With insights from diverse sectors, listeners can expect to gather actionable ideas to enhance their own customer experience initiativ... more
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How many listeners does Experts of Experience get?
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What are the audience demographics for Experts of Experience?
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How many subscribers and views does Experts of Experience have?
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Which podcasts are similar to Experts of Experience?
These podcasts share a similar audience with Experts of Experience:
1. Hidden Brain
2. Freakonomics Radio
3. TED Radio Hour
4. Planet Money
5. WSJ Tech News Briefing
How many episodes of Experts of Experience are there?
Experts of Experience launched 2 years ago and published 99 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact Experts of Experience?
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What guests have appeared on Experts of Experience?
Recent guests on Experts of Experience include:
1. John Sampogna
2. John Boccuzzi, Jr.
3. Heather Physioc
4. Ben Phillips
5. Mollie Bodensteiner
6. Amber Armstrong
7. Darian Kennedy
8. Katherine Melchior Ray
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.