Experts of Experience
Mission.orgIf your customers aren’t happy, they will let you and the whole world know. Loudly. Ever wonder how companies deliver a consistent experience that meets - and exceeds - their customer’s expectations? On this show, we’ll dive deep into the world of customer experience and share how businesses are navigating high expectations and leveraging emerging technology like AI and GPT to create the next grea... more
| Publishes | Weekly | Episodes | 94 | Founded | 2 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessMarketingManagement | |||
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Latest Episodes
Description/Shownotes
What if your company could launch its first AI agent in just two weeks?
That’s exactly what Mollie Bodensteiner, SVP of Operations at Engine, accomplished — and the results are game-changing: $2M in projected annual savings, a... more
AI isn’t just transforming marketing — it’s reshaping the entire customer experience.
In this special crossover episode, Experts of Experience features a conversation from our sister podcast Marketing Trends, hosted by Stephanie Postles.
Stephanie ... more
What happens when a fast-growing company completely rethinks how it delivers customer experience — from the inside out? Lacey Peace sits down with Phil Parbury, Service Manager at TOMRA Collection Australia, to unpack one of the most seamless and hig... more
How does a 115-year-old beauty giant keep up with TikTok trends, viral moments, and AI-powered hair tech?
Chief Digital & Marketing Officer Darienne Kennedy pulls back the curtain on how L’Oréal’s Professional Products Division moves at the speed of... more
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Reviews
- Thought Provoking
I don’t think service providers pay enough attention to the customer experience. This podcast is a great tool for the new and old entrepreneur to see the world from various lenses. Great content and well put together.
Apple Podcasts5curby74
United States4 months ago - Epic
Best CX convos out there
Apple Podcasts5Geoff GreenUnited States9 months ago - Unique insights into a unique field
Lauren is an empathetic host with vast knowledge in the customer experience space. She does a great job pulling out information from guests and framing it in a relatable way.
Apple Podcasts5ResearchermeghanUnited Statesa year ago - Host is terrific
This is a complex topic and Lauren makes it compelling and intriguing across a wide range of guests.
Apple Podcasts5NickmzzUnited Statesa year ago - Love this series!
I was a speaker on one of the earlier podcasts and really enjoyed it, but now I am an avid listener of experts of experience - I highly recommend having a listen!
Apple Podcasts5rudeone82
Australiaa year ago
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Apple Podcasts | #134 | United States/Business/Management |
Apple Podcasts | #98 |  Mexico/Business/Management |
Apple Podcasts | #220 |  Sweden/Business/Management |
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Frequently Asked Questions About Experts of Experience
What is Experts of Experience about and what kind of topics does it cover?
This podcast focuses on the evolving landscape of customer experience (CX), emphasizing how businesses can exceed customer expectations through innovative strategies and technology integration. With ongoing discussions around the implications of artificial intelligence and emerging technologies, it taps into insights from industry leaders to provide actionable takeaways. The content aims to guide companies in refining their customer interactions and understanding the essential balance between technology and the human touch in delivering exceptional experiences.
Notably, the podcast serves as a resource for professionals looking to enhance their customer-centric approaches, making it a valuable platform for those in marketing, management, a... more
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How many listeners does Experts of Experience get?
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What are the audience demographics for Experts of Experience?
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How many subscribers and views does Experts of Experience have?
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Which podcasts are similar to Experts of Experience?
These podcasts share a similar audience with Experts of Experience:
1. 3 Takeaways
2. All-In with Chamath, Jason, Sacks & Friedberg
3. Freakonomics Radio
4. The Learning Leader Show With Ryan Hawk
5. Motley Fool Money
How many episodes of Experts of Experience are there?
Experts of Experience launched 2 years ago and published 94 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact Experts of Experience?
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What guests have appeared on Experts of Experience?
Recent guests on Experts of Experience include:
1. Mollie Bodensteiner
2. Amber Armstrong
3. Darian Kennedy
4. Katherine Melchior Ray
5. Nataly Kelly
6. Lauren Pufpaf
7. Carlie Bissler
8. Casper Overbeek
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.