Customer Service Academy
Tony JohnsonGreat customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony h... more
| Publishes | Weekly | Episodes | 100 | Founded | 8 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | MarketingBusiness | |||
Listen to the Podcast
Latest Episodes
This week we welcome Jesse Hernandez into the studio. Jesse has experience as a leader in the construction space, where he learned to meet people where they are in their journey and inspire teams through intentional communication and listening.
- C... more
2025 if the year of simplification, and customers want brands who are easy to work with, deliver on commitments, and personalize their experiences.
Stop making it so hard for customers to do business with you - in this episode we talk about 7 ways ... more
As 2025 approaches, it is a great time to look back on what happened in customer experience and employee experience in 2024 - and discuss what we can learn from it.
2025 will be a year of continuuing evolution and changing marketplaces. Are you rea... more
In this episode we invite Chase Jordan in the studio to discuss leadership, customer experience, and employee engagement. Chase brings a wealth of knowledge as a CXO and franchise owner that he shared with us during this conversation.
- Ease of us... more
Insights
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Reviews
- Fun and energetic, and he cares about CX
Tony’s a great host, it’s clear he cares a lot about CX and about educating his listeners. His podcast is fast-paced, fun, energetic, and to the point. Worth a listen for folks who are customer service/success pros.
Apple Podcasts5ShanifD
United States6 months ago - Great host with brilliant insights!
Tony’s infectious energy and deep passion for customer service shine through in this podcast, making any topic engaging and enjoyable to listen to.
Apple Podcasts5cdcook3United States9 months ago - Great pod for CX leaders
Fantastic actionable tips for delivering best-in-class customer service to drive business success! So excited to hear PolyAI’s Nikola expand on how AI can play in the CX world!
Apple Podcasts5MallardEPUnited Statesa year ago - Informative with great guests!
Customer Service Podcast is a great listen for anyone in the CX industry! Interesting perspectives from industry leaders.
Looking forward to hearing more about how AI can play in the world of CX
Apple Podcasts5aszellmerUnited Statesa year ago - Brilliant
Listening to Tony and Simon always provides such insight, wisdom and common sense. I always come away from every podcast learning something new. Great podcast. Thanks so much to both …
Apple Podcasts5Dina1958United Statesa year ago
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Chart Rankings
Apple Podcasts | #168 |  Saudi Arabia/Business/Marketing |
Apple Podcasts | #249 |  Philippines/Business/Marketing |
Audience
Listeners, engagement and demographics and more for this podcast.
| Listeners per Episode | Gender Skew | Engagement Score | |||
|---|---|---|---|---|---|
| Primary Location | Social Media Reach | ||||
Frequently Asked Questions About Customer Service Academy
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How many episodes of Customer Service Academy are there?
Customer Service Academy launched 8 years ago and published 100 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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