Customer Service Academy
Tony JohnsonGreat customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony h... more
| Publishes | Twice monthly | Episodes | 184 | Founded | 9 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessMarketing | |||
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Latest Episodes
As we head into 2026, leaders are facing a familiar challenge in a new form. Expectations are higher. Attention spans are shorter. Technology is accelerating. And yet, the differentiator hasn't changed. In this episode I talk about what is needed to ... more
Host: Tony JohnsonGuest: Geoffrey Reid Author: The Revenue Catalyst: Mastering the Art of Sales
In this episode, I sit down with Geoffrey Reid, a globally recognized sales leader with a rare blend of academic depth and real-world execution. Geoffre... more
As the year winds down and the holiday rush kicks into high gear, leaders face a critical question: Are you coasting… or closing?
In this Thanksgiving-themed leadership check-in, I break down how to keep your team sharp, energized, and aligned duri... more
Artificial Intelligence is changing everything about customer service and leadership, but only if we use it wisely. In this episode, I sit down with Kevin Dean, Founder and CEO of ManoByte, who's been leading AI-driven business transformation since 2... more
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- Personable, relevant conversations
Tony does a fantastic job with the Customer Service Academy podcast! He’s extremely engaging and knowledgeable about the space. Each episode is a great listen for CX leaders.
Apple Podcasts5MegCPR
United States9 months ago - Fun and energetic, and he cares about CX
Tony’s a great host, it’s clear he cares a lot about CX and about educating his listeners. His podcast is fast-paced, fun, energetic, and to the point. Worth a listen for folks who are customer service/success pros.
Apple Podcasts5ShanifDUnited Statesa year ago - Great host with brilliant insights!
Tony’s infectious energy and deep passion for customer service shine through in this podcast, making any topic engaging and enjoyable to listen to.
Apple Podcasts5cdcook3United States2 years ago - Great pod for CX leaders
Fantastic actionable tips for delivering best-in-class customer service to drive business success! So excited to hear PolyAI’s Nikola expand on how AI can play in the CX world!
Apple Podcasts5MallardEPUnited States2 years ago - Informative with great guests!
Customer Service Podcast is a great listen for anyone in the CX industry! Interesting perspectives from industry leaders.
Looking forward to hearing more about how AI can play in the world of CX
Apple Podcasts5aszellmerUnited States2 years ago
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Apple Podcasts | #135 |  Hong Kong/Business/Marketing |
Apple Podcasts | #213 |  Poland/Business/Marketing |
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Frequently Asked Questions About Customer Service Academy
What is Customer Service Academy about and what kind of topics does it cover?
A focus on customer experience forms the core of this show, which features engaging and actionable insights aimed at improving customer service across various industries. Host Tony Johnson, an expert in the customer service field, frequently emphasizes practical strategies for enhancing customer interactions, employee engagement, and business growth. With a blend of interviews from industry leaders and personal anecdotes, the show covers topics like the importance of cultivating a strong service culture, leveraging AI in customer experience, and analyzing service failures in creative ways. Unique segments explore seasonal themes, current trends, and real-world applications, making each episode rich with relevant information for service prof... more
Where can I find podcast stats for Customer Service Academy?
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How many listeners does Customer Service Academy get?
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What are the audience demographics for Customer Service Academy?
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How many subscribers and views does Customer Service Academy have?
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Which podcasts are similar to Customer Service Academy?
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How many episodes of Customer Service Academy are there?
Customer Service Academy launched 9 years ago and published 184 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact Customer Service Academy?
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Where can I see ratings and reviews for Customer Service Academy?
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How do I access podcast episode transcripts for Customer Service Academy?
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What guests have appeared on Customer Service Academy?
Recent guests on Customer Service Academy include:
1. Geoffrey Reid
2. Kevin Dean
3. Doug Brown
4. Frederic Durand
5. Gene Conrad
6. Chase Jordan
7. Chase Oliver
8. Russ Hawkins
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.