Customer Service Academy
Tony JohnsonGreat customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony h... more
| Publishes | Monthly | Episodes | 184 | Founded | 10 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | MarketingBusiness | |||
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Latest Episodes
Saying "Great Work" Isn't Recognition What separates a truly memorable experience from one that simply checks the boxes? According to Robert Reitknecht, it has nothing to do with thread count, amenities, or the finishes on the wall — it has everythin... more
Half Time Is Over: Finish 2026 Strong Time is ticking away on 2026 and it might feel like you have just over 4 months left in the year, you really only have 3.
The whistle blew on June 30th, and now is the time to take action if you want to impact ... more
Saying "Great Work" Isn't Recognition "Great work." Two words, zero impact. Your team can tell the difference between recognition and reflex, and so can your turnover numbers.
In this episode I sit down with Alex Grande, founder of Recognize, to ta... more
Titans of Hospitality: What 250 Years of American Service Can Teach Us About What's Next America is about to turn 250, and the story of who we are as a country cannot be told without the story of how we serve. From the frontier to the drive through ... more
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Recent Guests
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Reviews
- Clarity on CX!
Tony is a high-energy, high-impact podcaster. His clarity on CX is razor-sharp, and he’s undeniably leading the industry’s thought leadership.
Apple Podcasts5DoshGim
United States6 months ago - Tony is electric!
I had a wonderful time on Tony’s podcast. Not only is he one of the most knowledgeable people I know in the CX world, his level of planning and professionalism is unparalleled in my podcasting experience. Tony, thank you again for having me as a guest and I can’t wait for the next episode! Keep them coming. - Dan
Apple Podcasts5TenaciousDTUnited States6 months ago - Personable, relevant conversations
Tony does a fantastic job with the Customer Service Academy podcast! He’s extremely engaging and knowledgeable about the space. Each episode is a great listen for CX leaders.
Apple Podcasts5MegCPRUnited States2 years ago - Fun and energetic, and he cares about CX
Tony’s a great host, it’s clear he cares a lot about CX and about educating his listeners. His podcast is fast-paced, fun, energetic, and to the point. Worth a listen for folks who are customer service/success pros.
Apple Podcasts5ShanifDUnited States2 years ago - Great host with brilliant insights!
Tony’s infectious energy and deep passion for customer service shine through in this podcast, making any topic engaging and enjoyable to listen to.
Apple Podcasts5cdcook3United States2 years ago
Listeners Say
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Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #16 |  Mexico/Business/Marketing |
Apple Podcasts | #174 |  Taiwan/Business/Marketing |
Apple Podcasts | #232 | Mexico/Business |
Apple Podcasts | #233 |  United Arab Emirates/Business/Marketing |
Talking Points
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Audience Metrics
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Frequently Asked Questions About Customer Service Academy
What is Customer Service Academy about and what kind of topics does it cover?
This show centers on customer experience, service design, and leadership in hospitality and consumer brands. Across episodes, topics span employee engagement, recognition programs, AI-enabled service, frontline empowerment, and the evolving role of experience in driving growth. Guests include CX leaders, chamber executives, and industry practitioners who share practical tactics for building better customer journeys, sustaining momentum in distributed teams, and balancing technology with human connection. The format emphasizes actionable insights, real-world examples, and a pragmatic, frontline perspective that appeals to frontline managers, operations leaders, and marketing/sales professionals aiming to elevate service quality and business ... more
Where can I find podcast stats for Customer Service Academy?
Rephonic provides a wide range of podcast stats for Customer Service Academy. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to Customer Service Academy and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.
How many listeners does Customer Service Academy get?
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What are the audience demographics for Customer Service Academy?
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How many subscribers and views does Customer Service Academy have?
To see how many followers or subscribers Customer Service Academy has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.
Which podcasts are similar to Customer Service Academy?
These podcasts share a similar audience with Customer Service Academy:
1. The Mel Robbins Podcast
2. Customer Service Revolution | Customer Experience & Employee Experience for Business Leaders
3. The Home Service Expert Podcast
4. The Daily
5. Fantasy Focus Football
How many episodes of Customer Service Academy are there?
Customer Service Academy launched 10 years ago and published 184 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact Customer Service Academy?
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Where can I see ratings and reviews for Customer Service Academy?
Rephonic pulls ratings and reviews for Customer Service Academy from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.
View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.
How do I access podcast episode transcripts for Customer Service Academy?
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What guests have appeared on Customer Service Academy?
Recent guests on Customer Service Academy include:
1. Robert Reitknecht
2. Alex Grande
3. Amy Wiggins
4. Nikki Barua
5. Dan Thumberg
6. Geoffrey Reid
7. Kevin Dean
8. Doug Brown
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.