Customer Service Academy
Tony JohnsonGreat customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony h... more
| Publishes | Monthly | Episodes | 100 | Founded | 9 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessMarketing | |||
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Latest Episodes
Great customer service should be helpful, proactive, and built to solve problems, not create new ones. In this episode, I sit down with John Kim, Co-Founder and CEO of Sendbird, the customer communications platform powering more than 4,000 of the wor... more
This leadership wake up call will help you create your workplace of the future - where people want to be, not where they have to be.
Labor Day isn’t just a long weekend. It's an annual celebration of American workers. In this episode of the Custome... more
Technology enabled, people-focused Customer Service With Matt Whitmer.
In today’s episode, we’re thrilled to welcome Matt Whitmer into the studio. Matt is the Chief Revenue Officer and SVP of Marketing at Mosaicx, a conversational AI provider. He h... more
In this episode, we will discuss the power of your customer experience blueprint as well as the best techniques and tactics to craft a culture of hospitality. Customer Experience (CX) has the power to create a true competitive advtantage as well as g... more
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- Personable, relevant conversations
Tony does a fantastic job with the Customer Service Academy podcast! He’s extremely engaging and knowledgeable about the space. Each episode is a great listen for CX leaders.
Apple Podcasts5MegCPR
United States6 months ago - Fun and energetic, and he cares about CX
Tony’s a great host, it’s clear he cares a lot about CX and about educating his listeners. His podcast is fast-paced, fun, energetic, and to the point. Worth a listen for folks who are customer service/success pros.
Apple Podcasts5ShanifDUnited Statesa year ago - Great host with brilliant insights!
Tony’s infectious energy and deep passion for customer service shine through in this podcast, making any topic engaging and enjoyable to listen to.
Apple Podcasts5cdcook3United Statesa year ago - Great pod for CX leaders
Fantastic actionable tips for delivering best-in-class customer service to drive business success! So excited to hear PolyAI’s Nikola expand on how AI can play in the CX world!
Apple Podcasts5MallardEPUnited States2 years ago - Informative with great guests!
Customer Service Podcast is a great listen for anyone in the CX industry! Interesting perspectives from industry leaders.
Looking forward to hearing more about how AI can play in the world of CX
Apple Podcasts5aszellmerUnited States2 years ago
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Chart Rankings
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Apple Podcasts | #175 |  United Kingdom/Business/Marketing |
Apple Podcasts | #164 |  Hong Kong/Business/Marketing |
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Frequently Asked Questions About Customer Service Academy
What is Customer Service Academy about and what kind of topics does it cover?
Focusing on the critical role of customer service in driving sales growth, each episode brings actionable insights from industry leaders and experts. Topics range from effective customer experience frameworks, the integration of technology and human touch in service delivery, to leadership strategies that cultivate engagement and excellence in customer interactions. Unique in its practical approach, the content is designed to resonate deeply with professionals in various sectors, particularly in hospitality, retail, and corporate environments, making it a valuable resource for those seeking to enhance their service capabilities and impact their business positively.
Where can I find podcast stats for Customer Service Academy?
Rephonic provides a wide range of podcast stats for Customer Service Academy. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to Customer Service Academy and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.
How many listeners does Customer Service Academy get?
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What are the audience demographics for Customer Service Academy?
Rephonic provides comprehensive predictive audience data for Customer Service Academy, including gender skew, age, country, political leaning, income, professions, education level, and interests. You can access these listener demographics by upgrading your account.
How many subscribers and views does Customer Service Academy have?
To see how many followers or subscribers Customer Service Academy has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.
Which podcasts are similar to Customer Service Academy?
These podcasts share a similar audience with Customer Service Academy:
1. Think Fast Talk Smart: Communication Techniques
2. Worklife with Adam Grant
3. Freakonomics Radio
4. The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
5. Candace
How many episodes of Customer Service Academy are there?
Customer Service Academy launched 9 years ago and published 100 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact Customer Service Academy?
Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.
Where can I see ratings and reviews for Customer Service Academy?
Rephonic pulls ratings and reviews for Customer Service Academy from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.
View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.
How do I access podcast episode transcripts for Customer Service Academy?
Rephonic provides full transcripts for episodes of Customer Service Academy. Search within each transcript for your keywords, whether they be topics, brands or people, and figure out if it's worth pitching as a guest or sponsor. You can even set-up alerts to get notified when your keywords are mentioned.
What guests have appeared on Customer Service Academy?
Recent guests on Customer Service Academy include:
1. Doug Brown
2. Frederic Durand
3. Gene Conrad
4. Chase Jordan
5. Chase Oliver
6. Russ Hawkins
7. Michael Hinshaw
8. Shanif Dhanani
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.