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The Delighted Customers Podcast with Mark Slatin

Mark Slatin | The Agile Brand
Customer Experience
Customer Loyalty
Jobs To Be Done
Trust
Leadership
Customer Experience Management
Journey Mapping
AAA
Net Promoter Score
Eckhart Boehme
CX Leadership
Net Promoter System
Financial Performance
Marketing
Collaboration
Referrals
Emotional Intelligence
Organizational Culture
Change Management
Michigan State University

Welcome to The Delighted Customers Podcast — your go-to resource for practical insights and thought leadership in leadership, change management, and customer experience. Ranked among Apple's Top 20 in U.S. Management and featured in Forbes, we deliver expert tips and inspiring stories to help you lead with impact and drive meaningful change.

PublishesWeeklyEpisodes166Founded3 years ago
Number of ListenersCategories
ManagementBusiness

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Artwork for The Delighted Customers Podcast

Latest Episodes

Are you unknowingly sabotaging your own well-being at work—and at home—by trying to fix everyone else's problems?

So many of us find purpose and validation in helping, supporting, and "solving" for others. But what happens when that good intention ... more

I would like to recommend The Jordan Harbinger Show. The show dives into the minds of some fascinating guests. I have become a regular listener and I hope you enjoy it too!

Is it possible to deliver life-changing news—with compassion—without sacrificing precious time or the physician's own well-being?

It's a burning question for healthcare professionals everywhere, and the impact of getting it right goes far beyond th... more

What happens to innovation, team dynamics, and trust in organizations when a significant portion of employees are emotionally fragile, risk-averse, and struggle with interpersonal interactions?

In this episode of the Delighted Customers podcast, I ... more

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Recent Guests

Leah Marone
Psychotherapist, keynote speaker, and author of The Serial Fixer
Episode: #159 The Serial Fixer Trap: Boundaries, Burnout, and Better Leadership
Dr. Rachel Hitt
Chief of Breast Imaging at Tufts Medical Center and Medical Director of Patient Experience for the Tufts Medicine Integrated Network. A graduate of Harvard Medical School with over 20 years of experience in patient care.
Tufts Medical Center
Episode: #158 The Art of Communication: Delivering Difficult News with Compassion
Greg Melia
CEO of the Customer Experience Professionals Association
Customer Experience Professionals Association
Episode: #155 The Evolving State of Customer Experience: Insights and Future Trends
Michael Meath
An expert in crisis management and public relations.
Syracuse University School of Public Relations
Episode: #153 Navigating Crisis with Integrity: Strategies for Building Trust in Customer Experience
Dr. Graham Hill
Expert on customer loyalty and change management, with extensive experience working with global brands.
Episode: #152 Toyota's Secret Weapon: Applying the A3 and Nemawashi for Customer Loyalty
Joe Davis
Former Senior Partner at the Boston Consulting Group and author of 'The Generous Leader'
Boston Consulting Group
Episode: #151 The Generous Leader: 7 Ways to Give of Yourself for Everyone's Gain
Dr. Peter Fader
Professor of Marketing at the Wharton School, bestselling author, and co-founder of customer analytics companies.
Wharton School, University of Pennsylvania
Episode: # 150 Delta's AI Fare Experiment: Will Smart Pricing Alienate Loyal Customers?
Nick Glimsdahl
Customer experience expert and author of The Heart of Service.
Episode: #149 The Heart of Service: A Blueprint for Human Centered AI in Customer Service
Mike Aoki
Canadian customer service and sales trainer with over 35 years of experience in contact centers.
Episode: #146 Balancing Agentic AI and Human Connection in the Contact Center

Host

Mark Slatin
Host of the podcast and a leading voice in customer experience and management strategies, Mark Slatin engages listeners with practical insights and expert interviews.

Reviews

5.0 out of 5 stars from 143 ratings
  • Foundational nuggets to implement immediately

    No matter who is on the show or what the topic is, I consistently find myself taking away precious nuggets to implement into my personal and professional development. Not just for me, but for my team, my stakeholders and the reasons we are in business, our customers.

    Feel free to try any of the nuggets that are offered and you’ll immediately see the transformation in how you and your people interact across the business.

    Apple Podcasts
    5
    tpOCR
    United States10 months ago
  • Great insights. Great guests.

    Podchaser
    mark52875
    a year ago
  • Practical Insights, Real Results

    If you’re looking to enhance your customer experience strategies, The Delighted Customers Podcast is the place to start. Mark Slatin’s interviews with industry experts provide actionable insights that lead to real results. This podcast is a game-changer for any business leader.

    Apple Podcasts
    5
    Justin Banks
    United Statesa year ago
  • Transform Your Customer Experience

    This podcast is a fantastic resource for transforming your customer experience. Mark Slatin’s conversations with experts offer a deep dive into the best practices and strategies that can help any business delight its customers. Highly recommended for CX professionals!

    Apple Podcasts
    5
    Tara@@
    United Statesa year ago
  • The Delighted Customers Podcast hosted by Mark Slatin is a standout podcast for business enthusiasts. Mark's insightful interviews and a deep understanding of the topic make each episode educational and engaging. He has a knack for making the topic easily digestible and turning it into actionable advice that listeners can apply to their situations. I highly recommend it - this is time well spent!

    Podchaser
    5
    Aly_Zenrabbit
    a year ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

The podcast is frequently praised for its enlightening conversations with industry experts that inspire listeners to elevate their customer experience strategies.
Listeners appreciate the actionable insights and practical nuggets provided in each episode, which can be immediately implemented in their professional lives.
Feedback indicates that the content is tailored specifically for business leaders focused on transforming customer interactions, making it a must-listen for professionals in this space.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#206
Ireland/Business/Management

Talking Points

Recent interactions between the hosts and their guests.

#157 The Anxious Generation
Q: So what do I do? Do I take my toys and go home, or do I act out and feel like someone has treated me poorly?
If you're emotionally fragile, you've been taught to be risk averse, so you might feel fearful either blaming yourself or others.
#158 The Art of Communication: Delivering Difficult News with Compassion
Q: Can you elaborate on the impact of the ART model?
The ART model helps transform conversations from one-sided lectures to meaningful dialogues, improving understanding and empathy.
#158 The Art of Communication: Delivering Difficult News with Compassion
Q: Why do you think some healthcare providers struggle in delivering difficult news?
Many healthcare providers lack time, training, and may experience compassion fatigue, which impacts their ability to communicate effectively.
#155 The Evolving State of Customer Experience: Insights and Future Trends
Q: What does the future look like for CX professionals amidst these changes?
The CX profession is at an inflection point where traditional metrics may be challenged, emphasizing the need for data-driven proof of success.
#155 The Evolving State of Customer Experience: Insights and Future Trends
Q: What do you see as some of the evolving changes and shifts that are happening today in the world of CX?
CX is evolving with professionals now expected to contribute to overall business outcomes, facing advanced customer experience demands globally.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

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Frequently Asked Questions About The Delighted Customers Podcast

What is The Delighted Customers Podcast about and what kind of topics does it cover?

Focusing on practical insights and expert advice, this podcast addresses topics essential for business leaders, such as leadership, change management, and customer experience. Through engaging conversations with seasoned professionals, listeners gain valuable strategies and perspectives on enhancing customer relationships, driving innovation, and fostering leadership effectiveness. Unique for its emphasis on actionable takeaways, the content is tailored for those aiming to deepen their understanding of customer-centric business strategies by learning directly from industry experts and thought leaders.

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Which podcasts are similar to The Delighted Customers Podcast?

These podcasts share a similar audience with The Delighted Customers Podcast:

1. Worklife with Adam Grant
2. HBR On Leadership
3. HBR IdeaCast
4. Freakonomics Radio
5. a16z Podcast

How many episodes of The Delighted Customers Podcast are there?

The Delighted Customers Podcast launched 3 years ago and published 166 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for The Delighted Customers Podcast?

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What guests have appeared on The Delighted Customers Podcast?

Recent guests on The Delighted Customers Podcast include:

1. Leah Marone
2. Dr. Rachel Hitt
3. Greg Melia
4. Michael Meath
5. Dr. Graham Hill
6. Joe Davis
7. Dr. Peter Fader
8. Nick Glimsdahl

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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