The Trusted Guide Podcast with Mark Slatin
Mark SlatinThe Trusted Guide Podcast (formerly The Delighted Customers Podcast) explores what it takes to lead change when you don’t have formal authority. Hosted by Mark Slatin, the show examines how trust, credibility, and relationships determine whether ideas move forward—or quietly stall—in complex organizations. Through conversations with experienced leaders, practitioners, and researchers, each episode... more
| Publishes | Weekly | Episodes | 170 | Founded | 4 years ago |
|---|---|---|---|---|---|
| Categories | ManagementBusiness | ||||
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Latest Episodes
What if the real goal of customer experience isn't delivering better experiences at all?
In this episode of The Trusted Guide Podcast, Mark Slatin sits down with Joe Pine, co-author of The Experience Economy and one of the most influential thinkers ... more
After more than 160 episodes of The Delighted Customers Podcast, this episode marks an intentional shift.Over the past decade, I’ve had the privilege of learning from leading thinkers, practitioners, and authors in customer experience, leadership, an... more
What if just 40 seconds of genuine compassion could tangibly lower a cancer patient's anxiety—and what if this "wonder drug" holds the key not just for healthcare, but for every leader who wants to create more fulfilling workplaces and customer exper... more
I would like to recommend The Jordan Harbinger Show. The show dives into the minds of some fascinating guests. I have become a regular listener and I hope you enjoy it too!
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- Foundational nuggets to implement immediately
No matter who is on the show or what the topic is, I consistently find myself taking away precious nuggets to implement into my personal and professional development. Not just for me, but for my team, my stakeholders and the reasons we are in business, our customers.
Feel free to try any of the nuggets that are offered and you’ll immediately see the transformation in how you and your people interact across the business.
Apple Podcasts5tpOCR
United Statesa year ago Great insights. Great guests.
Podchaser2 years agomark52875- Practical Insights, Real Results
If you’re looking to enhance your customer experience strategies, The Delighted Customers Podcast is the place to start. Mark Slatin’s interviews with industry experts provide actionable insights that lead to real results. This podcast is a game-changer for any business leader.
Apple Podcasts5Justin BanksUnited States2 years ago - Transform Your Customer Experience
This podcast is a fantastic resource for transforming your customer experience. Mark Slatin’s conversations with experts offer a deep dive into the best practices and strategies that can help any business delight its customers. Highly recommended for CX professionals!
Apple Podcasts5Tara@@United States2 years ago The Delighted Customers Podcast hosted by Mark Slatin is a standout podcast for business enthusiasts. Mark's insightful interviews and a deep understanding of the topic make each episode educational and engaging. He has a knack for making the topic easily digestible and turning it into actionable advice that listeners can apply to their situations. I highly recommend it - this is time well spent!
Podchaser52 years agoAly_Zenrabbit
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Frequently Asked Questions About The Trusted Guide Podcast
What is The Trusted Guide Podcast about and what kind of topics does it cover?
The show centers on leading change and building influence without formal authority, frequently exploring trust, credibility, and relationship dynamics within complex organizations. Guests range from CX leaders and researchers to authors and practitioners who share practical strategies for aligning teams, improving customer and patient experiences, and driving meaningful outcomes. A standout theme is the application of empathy, storytelling, and ethical leadership to grow trust and sustain performance across diverse industries. The format tends to balance evidence-based insights with real-world anecdotes, making it a valuable resource for leaders aiming to implement impactful change without bureaucratic power.
Noteworthy among recent topics... more
Where can I find podcast stats for The Trusted Guide Podcast?
Rephonic provides a wide range of podcast stats for The Trusted Guide Podcast. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to The Trusted Guide Podcast and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.
How many listeners does The Trusted Guide Podcast get?
Rephonic provides a full set of podcast information for three million podcasts, including the number of listeners. View further listenership figures for The Trusted Guide Podcast, including podcast download numbers and subscriber numbers, so you can make better decisions about which podcasts to sponsor or be a guest on. You will need to upgrade your account to access this premium data.
What are the audience demographics for The Trusted Guide Podcast?
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How many subscribers and views does The Trusted Guide Podcast have?
To see how many followers or subscribers The Trusted Guide Podcast has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.
Which podcasts are similar to The Trusted Guide Podcast?
These podcasts share a similar audience with The Trusted Guide Podcast:
1. The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
2. Coaching for Leaders
3. HBR IdeaCast
4. Founders
5. Radiolab
How many episodes of The Trusted Guide Podcast are there?
The Trusted Guide Podcast launched 4 years ago and published 170 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact The Trusted Guide Podcast?
Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.
Where can I see ratings and reviews for The Trusted Guide Podcast?
Rephonic pulls ratings and reviews for The Trusted Guide Podcast from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.
View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.
How do I access podcast episode transcripts for The Trusted Guide Podcast?
Rephonic provides full transcripts for episodes of The Trusted Guide Podcast. Search within each transcript for your keywords, whether they be topics, brands or people, and figure out if it's worth pitching as a guest or sponsor. You can even set-up alerts to get notified when your keywords are mentioned.
What guests have appeared on The Trusted Guide Podcast?
Recent guests on The Trusted Guide Podcast include:
1. Dr. T
2. Michael Forsberg
3. Dr. Rachel Hitt
4. Greg Melia
5. Michael Meath
6. Dr. Graham Hill
7. Joe Davis
8. Dr. Peter Fader
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.