Customer Experience Patterns Podcast
Sam SternEvery 2 weeks, customer experience expert Sam Stern will explain a customer experience pattern that underpins some of the World's best customer experiences. Patterns are models or designs dervied from real-world examples that have been proven to work.
The episodes will include detailed descriptions of the Pattern, data and evidence to supports its importance, and instructions to follow the pattern... more
| Publishes | Weekly | Episodes | 133 | Founded | 3 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | MarketingManagementBusiness | |||
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Latest Episodes
Experience Is Everything Book
Jeannie Walters on LinkedIn
Jeannie's LinkedIn Learning Courses
Jeannie's Website
Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questio... more
The power of embracing your country's national identity, philosophy or religion as the foundation for your company's customer-centric culture transformation.
Connect with Sam on LinkedIn - I share customer experience content multiple times a week, a... more
Trader Joe's honors customers' revealed preferences for interacting with humans over their stated preferences for self-checkout and delivery options. Banks should honor customers' stated preferences for saving money over their revealed preferences.
more
Mary Poppen on LinkedIn
Her company, Hrizons EX, on LinkedIn
Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.
Subscribe to my newsletter, ... more
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Apple Podcasts | #111 |  Ireland/Business/Marketing |
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Frequently Asked Questions About Customer Experience Patterns Podcast
What is Customer Experience Patterns Podcast about and what kind of topics does it cover?
This show centers on practical patterns, frameworks, and evidence-based approaches to improving customer experiences. Episodes explore topics such as emotional connections, collaboration across teams, service design principles, and the strategic role of data and AI in shaping interactions. Listeners can expect actionable guidance—ranging from mapping journeys and crafting clear internal agreements to fostering organizational knowledge and leveraging anticipatory design—to build better experiences in real-world settings. A standout trait is the emphasis on applying small, repeatable changes (bright spots) and designing for future experiences, backed by behavioral research and concrete case studies. The conversations frequently feature practi... more
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How many listeners does Customer Experience Patterns Podcast get?
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What are the audience demographics for Customer Experience Patterns Podcast?
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How many subscribers and views does Customer Experience Patterns Podcast have?
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Which podcasts are similar to Customer Experience Patterns Podcast?
These podcasts share a similar audience with Customer Experience Patterns Podcast:
1. The CX Cast
2. Experience Action
3. Punk CX: Customer Experience Insights with Adrian Swinscoe
4. The Modern Customer Podcast
5. Inside the Strategy Room
How many episodes of Customer Experience Patterns Podcast are there?
Customer Experience Patterns Podcast launched 3 years ago and published 133 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact Customer Experience Patterns Podcast?
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Where can I see ratings and reviews for Customer Experience Patterns Podcast?
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What guests have appeared on Customer Experience Patterns Podcast?
Recent guests on Customer Experience Patterns Podcast include:
1. Sarah Andrews
2. Marc Fonteijn
3. Diane Magers
4. James O'Connor
5. Allison Shields
6. Lauren Feehrer
7. Nico Rieul
8. Puneet Mehta
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.