Customer Experience Patterns Podcast
Sam SternEvery 2 weeks, customer experience expert Sam Stern will explain a customer experience pattern that underpins some of the World's best customer experiences. Patterns are models or designs dervied from real-world examples that have been proven to work.
The episodes will include detailed descriptions of the Pattern, data and evidence to supports its importance, and instructions to follow the pattern... more
| Publishes | Weekly | Episodes | 140 | Founded | 3 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | ManagementMarketingBusiness | |||
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Latest Episodes
John Rockhold on LinkedIn
Spotlight
Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.
Subscribe to my newsletter, Customer Experience Patte... more
Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.
Subscribe to my newsletter, Customer Experience Patterns - I publish a new edition with eac... more
Shawn Nason on LinkedIn
Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.
Subscribe to my newsletter, Customer Experience Patterns - I publi... more
The IKEA Effect
Type 1, 2 & 3 Fun
The Hero's Journey
Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.
Subscribe to my newsletter, Custome... more
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Apple Podcasts | #215 |  Finland/Business/Marketing |
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Frequently Asked Questions About Customer Experience Patterns Podcast
What is Customer Experience Patterns Podcast about and what kind of topics does it cover?
The show focuses on customer experience patterns shaped by real-world examples, with practical guidance on how to design, measure, and govern meaningful CX improvements. Across episodes, topics span core CX principles, the integration of CX with business outcomes, service design, leadership buy-in, governance, and how technology (including AI) intersects with human-centered design. A recurring thread is turning CX into a strategic, cross-functional effort rather than a siloed initiative, using storytelling, data-driven storytelling, and practical tactics to drive durable improvements. A standout aspect is the emphasis on collaboration, culture, and community-building within CX and service-design teams, often featuring practitioners who have... more
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How many listeners does Customer Experience Patterns Podcast get?
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What are the audience demographics for Customer Experience Patterns Podcast?
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How many subscribers and views does Customer Experience Patterns Podcast have?
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Which podcasts are similar to Customer Experience Patterns Podcast?
These podcasts share a similar audience with Customer Experience Patterns Podcast:
1. The CX Cast
2. Doing Customer eXperience Right In The AI Era | Stacy Sherman
3. Choiceology with Katy Milkman
4. Pivot
5. Freakonomics Radio
How many episodes of Customer Experience Patterns Podcast are there?
Customer Experience Patterns Podcast launched 3 years ago and published 140 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact Customer Experience Patterns Podcast?
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Where can I see ratings and reviews for Customer Experience Patterns Podcast?
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View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.
How do I access podcast episode transcripts for Customer Experience Patterns Podcast?
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What guests have appeared on Customer Experience Patterns Podcast?
Recent guests on Customer Experience Patterns Podcast include:
1. Shawn Nason
2. Sandra Fornasier
3. Jeannie Walters
4. Mary Poppen
5. Sarah Andrews
6. Marc Fonteijn
7. Diane Magers
8. James O'Connor
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.