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Artwork for Customer Experience Patterns Podcast

Customer Experience Patterns Podcast

Sam Stern
Customer Experience
Service Design
Emotions
Service Recovery
Generative AI
Entropy
Behavior Change
Employee Empowerment
Employee Experience
Leadership
Voice Of Customer
Customer Research
Decision-Making
Hampton Inn
Trust
Executive Engagement
Holiday Season
Authentic Listening
Brand Loyalty
Qualitative Methods

Every 2 weeks, customer experience expert Sam Stern will explain a customer experience pattern that underpins some of the World's best customer experiences. Patterns are models or designs dervied from real-world examples that have been proven to work.

The episodes will include detailed descriptions of the Pattern, data and evidence to supports its importance, and instructions to follow the pattern... more

PublishesWeeklyEpisodes112Founded2 years ago
Number of ListenersCategories
BusinessMarketingManagement

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Artwork for Customer Experience Patterns Podcast

Latest Episodes

Marion's LinkedIn Profile

Folks, I can't stress how good this content is, please follow the links:

* Marion's epic LinkedIn post with an absolute treasure trove of CX knowledge

* Marion's post on Building a Unified Journey Framework step by step... more

Episode 100 of the podcast.

Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.

Subscribe to my newsletter, Customer Experience Patterns - I p... more

Marion's LinkedIn Profile

Folks, I can't stress how good this content is, please follow the links:

* Marion's epic LinkedIn post with an absolute treasure trove of CX knowledge

* Marion's post on Building a Unified Journey Framework step by step... more

Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.

Subscribe to my newsletter, Customer Experience Patterns - I publish a new edition with eac... more

Key Facts

Accepts Guests
Contact Information
Podcast Host
Number of Listeners
Find out how many people listen to this podcast per episode and each month.

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Recent Guests

Marion Boberg
In the Customer Experience Team at Orange Business, a consultancy that helps companies with cloud digital communication services.
Orange Business
Episode: Journey Mapping Masterclass With Marion Boberg
Mark Levy
Head of Consumer Product and Customer Experience for Frontier Internet
Frontier Internet
Episode: Psychology of CX 101 Book Launch Episode with Author Mark Levy
Tamar Cohen
Expert in employee experience, returning for another conversation
Episode: Employee Experience & Customer Experience Hot Takes Leave Me Cold
Salman Sharif
CX consultant and community manager
Episode: CX Execution Secrets With Salman Sharif
Gloria Gupta
2025 CX Leader of the Year at the American Medical Association
American Medical Association
Episode: How To Build Your Internal Coalition To Make CX Transformation Possible
Paul Pember
Founder of the CX Score Consultancy
CX Score Consultancy
Episode: CX Action Above All
Michael Mattson
Manager of Experience Management and Chief Empathy Officer
Wacomile CX
Episode: Stop Treating Empathy & Emotional Intelligence Like Tactics
David Troke
A researcher in AI, with experience working at Forrester and integrating generative AI into customer experiences.
Forrester
Episode: Integrate AI Into CX The Right Way
Nora Osman
Founder and CEO of Norvana, an advisory service that helps transform customer experience.
Norvana
Episode: Great Customer Experience Requires Great Employee Experience

Host

Sam Stern
Host and customer experience expert, discussing patterns that enhance customer engagement.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#30
Sweden/Business/Marketing
Apple Podcasts
#49
Finland/Business/Marketing
Apple Podcasts
#96
Brazil/Business/Marketing

Talking Points

Recent interactions between the hosts and their guests.

CX Action Above All
Q: Can you make this real for us and talk through a specific client example where you've sort of helped them do this orchestration work?
Paul shares a specific case with a tech company called Govmetric, where his CX capability tool transformed the organization's understanding and approach towards customer experience.
Stop Treating Empathy & Emotional Intelligence Like Tactics
Q: What is the first question you would suggest to listeners that they should go and ask themselves?
Are we aligned?
The CX Leader Of The Year Is Here
Q: Why is customer experience important for the American Medical Association?
The AMA is fundamentally about supporting healthcare and saving lives, making it critical to eliminate friction in processes for healthcare professionals.
Psychology of CX 101 Book Launch Episode with Author Mark Levy
Q: How would you recommend listeners hearing this now use this book?
Mark recommends using the book as a flexible resource, either for quick wins or deeper dives into principles that can directly address current CX challenges.
Psychology of CX 101 Book Launch Episode with Author Mark Levy
Q: How do you actually measure some of the psychology?
Levy discusses measuring behaviors and feelings, including metrics trends and qualitative data to create a comprehensive understanding of customer experience improvements.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About Customer Experience Patterns Podcast

What is Customer Experience Patterns Podcast about and what kind of topics does it cover?

Focused on the intricacies of customer experience, a customer experience expert engages listeners by exploring various customer experience patterns derived from successful real-world examples. Each episode provides detailed insights into these patterns, emphasizing the significance of integrating data and evidence to enhance customer interactions. Topics often revolve around the interconnection between customer and employee experiences, trust-building, and the transformative role of artificial intelligence in shaping effective customer journeys. Noteworthy is the emphasis on actionable strategies that professionals can implement, making the content particularly valuable for those in management and consulting roles seeking to improve custome... more

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Which podcasts are similar to Customer Experience Patterns Podcast?

These podcasts share a similar audience with Customer Experience Patterns Podcast:

1. The CX Cast
2. ReThinking
3. Pivot
4. The Daily
5. Freakonomics Radio

How many episodes of Customer Experience Patterns Podcast are there?

Customer Experience Patterns Podcast launched 2 years ago and published 112 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Customer Experience Patterns Podcast?

Recent guests on Customer Experience Patterns Podcast include:

1. Marion Boberg
2. Mark Levy
3. Tamar Cohen
4. Salman Sharif
5. Gloria Gupta
6. Paul Pember
7. Michael Mattson
8. David Troke

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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