Every 2 weeks, customer experience expert Sam Stern will explain a customer experience pattern that underpins some of the World's best customer experiences. Patterns are models or designs dervied from real-world examples that have been proven to work.
The episodes will include detailed descriptions of the Pattern, data and evidence to supports its importance, and instructions to follow the pattern... more
Publishes | Weekly | Episodes | 112 | Founded | 2 years ago |
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Number of Listeners | Categories | BusinessMarketingManagement |
Marion's LinkedIn Profile
Folks, I can't stress how good this content is, please follow the links:
* Marion's epic LinkedIn post with an absolute treasure trove of CX knowledge
* Marion's post on Building a Unified Journey Framework step by step... more
Episode 100 of the podcast.
Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.
Subscribe to my newsletter, Customer Experience Patterns - I p... more
Marion's LinkedIn Profile
Folks, I can't stress how good this content is, please follow the links:
* Marion's epic LinkedIn post with an absolute treasure trove of CX knowledge
* Marion's post on Building a Unified Journey Framework step by step... more
Connect with Sam on LinkedIn - I share customer experience content multiple times a week, and love hearing from listeners with questions or ideas for topics.
Subscribe to my newsletter, Customer Experience Patterns - I publish a new edition with eac... more
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How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #30 | |
Apple Podcasts | #49 | |
Apple Podcasts | #96 |
Recent interactions between the hosts and their guests.
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Focused on the intricacies of customer experience, a customer experience expert engages listeners by exploring various customer experience patterns derived from successful real-world examples. Each episode provides detailed insights into these patterns, emphasizing the significance of integrating data and evidence to enhance customer interactions. Topics often revolve around the interconnection between customer and employee experiences, trust-building, and the transformative role of artificial intelligence in shaping effective customer journeys. Noteworthy is the emphasis on actionable strategies that professionals can implement, making the content particularly valuable for those in management and consulting roles seeking to improve custome... more
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These podcasts share a similar audience with Customer Experience Patterns Podcast:
1. The CX Cast
2. ReThinking
3. Pivot
4. The Daily
5. Freakonomics Radio
Customer Experience Patterns Podcast launched 2 years ago and published 112 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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Recent guests on Customer Experience Patterns Podcast include:
1. Marion Boberg
2. Mark Levy
3. Tamar Cohen
4. Salman Sharif
5. Gloria Gupta
6. Paul Pember
7. Michael Mattson
8. David Troke
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