Doing Customer eXperience Right In The AI Era | Stacy Sherman
Doing CX Right ℠The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology... more
| Publishes | Weekly | Episodes | 215 | Founded | 5 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessMarketing | |||
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Latest Episodes
Most leaders think they are delivering a great customer experience. Pierre Charchaflian of IBM says they are delivering yesterday's version. The new standard is not fixing problems when customers report them. It is knowing about the problem before th... more
Your contact center agents are not the only people responsible for your customer experience. Every person in your company who touches a product, a process, or a decision is shaping how your customer feels about your brand, whether they realize it or ... more
Most loyalty programs are designed around rewards: points and discounts that give customers a reason to return. That design produces a specific problem. When the incentive expires or another brand matches it, the customer accepts the offer and does n... more
Imagine you are enjoying dinner at a high-end restaurant, almost finished with the appetizer, when you notice a long strand of hair mixed into the food. What would you expect the restaurant to do? Well, this really happened. In this solo episode of D... more
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- Both / and mindset shift
Stacy’s episode with Wendy Smith provided a very different way to consider doing CX right. This and each episode provides gold nuggets in thinking differently along with practical tips on what you can do differently.
Apple Podcasts5JGG2709
United Statesa year ago - Always spot on
Stacy is always spot on with each interview. Her CX expertise shines through in each interview. As a sponsor and listener, I enjoy the consistency of experience she creates with each episode.
Apple Podcasts5bernbayUnited States2 years ago - Talking about Accountability
Stacy is a great host and I enjoyed talking about accountability and the customer experience
Apple Podcasts5RobertJHunt2010United States2 years ago Great podcast if you're looking to improve your customer journey
Podchaser52 years agoWarren- Brilliant conversation
In episode 138, I must admit this is not just another podcast; it’s an inspiring journey that explores the intersection of brilliance and resilience as it relates customer experience.
From the very start, Stacy sets the stage for an engaging dialogue, expertly guiding the conversation with his characteristic warmth and insightful questions.
For anyone looking to enhance their leadership skills, improve customer experiences, or simply be inspired by a great conversation, this episode is a mu... more
Apple Podcasts5SparkHopeNowUnited States2 years ago
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Apple Podcasts | #98 |  Australia/Business/Marketing |
Apple Podcasts | #23 |  Saudi Arabia/Business/Marketing |
Apple Podcasts | #167 |  Poland/Business/Marketing |
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Frequently Asked Questions About This Podcast
What is This Podcast about and what kind of topics does it cover?
This show centers on customer experience as a strategic differentiator in the AI era, blending human-centered leadership with tech-enabled insights. Episodes explore how emotions, burnout, trust, and frontline dynamics shape CX outcomes, with practical frameworks for recovering from missteps, boosting loyalty, and driving measurable ROI. Notable angles include leveraging AI to augment human connection, designing end-to-end journeys, and aligning cross-functional teams around a customer-first culture. A standout here is the emphasis that CX is everybody's job, combined with actionable tactics and real-world case studies that audiences can apply immediately.
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Which podcasts are similar to this podcast?
These podcasts share a similar audience with this podcast:
1. The CX Cast
2. Experience Action
3. Customer Experience Patterns Podcast
4. The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
5. The Excerpt
How many episodes of this podcast are there?
this podcast launched 5 years ago and published 215 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on this podcast?
Recent guests on this podcast include:
1. Martin Villanueva
2. Jon Picoult
3. Isabelle Zdatny
4. Jen Lee
5. Alicia Skubick
6. Andy Bertera
7. Kristen Kavanaugh
8. Miika Mäkitalo
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