Doing Customer Experience Right with Stacy Sherman
Doing CX Right®The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology... more
| Publishes | Weekly | Episodes | 183 | Founded | 4 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | MarketingBusiness | |||
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Latest Episodes
Are you focusing on the right customers? Is your culture creating consistent customer value? Are you leading in ways that actually drive results? In this episode of Doing CX Right®, Stacy Sherman shares five standout takeaways from her conversation w... more
Are your customers truly delighted, or are company silos preventing your understanding their unspoken desires? How can you transition from providing adequate service to delivering exceptional, memorable experiences through effective design? Stacy She... more
Many business leaders believe emotional connection is unquantifiable and too fluffy to produce real results. This episode of Doing CX Right challenges that view. Stacy Sherman and Patrick McCullough of Hallmark Business Connections reveal how emotion... more
What does it mean to be 'hooked on customers?' How does it propel businesses into action? Stacy Sherman and Bob Thompson, author, and CEO of Customer Think Corp, explore customer-centric businesses and examine how they execute strategies and outper... more
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Reviews
- Both / and mindset shift
Stacy’s episode with Wendy Smith provided a very different way to consider doing CX right. This and each episode provides gold nuggets in thinking differently along with practical tips on what you can do differently.
Apple Podcasts5JGG2709
United Statesa month ago - Always spot on
Stacy is always spot on with each interview. Her CX expertise shines through in each interview. As a sponsor and listener, I enjoy the consistency of experience she creates with each episode.
Apple Podcasts5bernbayUnited States10 months ago - Talking about Accountability
Stacy is a great host and I enjoyed talking about accountability and the customer experience
Apple Podcasts5RobertJHunt2010United States10 months ago Great podcast if you're looking to improve your customer journey
Podchaser5a year agoWarren- Brilliant conversation
In episode 138, I must admit this is not just another podcast; it’s an inspiring journey that explores the intersection of brilliance and resilience as it relates customer experience.
From the very start, Stacy sets the stage for an engaging dialogue, expertly guiding the conversation with his characteristic warmth and insightful questions.
For anyone looking to enhance their leadership skills, improve customer experiences, or simply be inspired by a great conversation, this episode is a mu... more
Apple Podcasts5SparkHopeNowUnited Statesa year ago
Listeners Say
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Chart Rankings
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Apple Podcasts | #250 |  Canada/Business/Marketing |
Apple Podcasts | #96 |  Saudi Arabia/Business/Marketing |
Apple Podcasts | #156 |  Netherlands/Business/Marketing |
Apple Podcasts | #158 |  South Africa/Business/Marketing |
Talking Points
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Frequently Asked Questions About Doing Customer Experience Right
What is Doing Customer Experience Right about and what kind of topics does it cover?
This podcast focuses on innovative customer experience (CX) strategies aimed at helping businesses enhance revenue and build sustainable competitive differentiation. Each episode features expert insights that highlight a combination of human-centered approaches and cutting-edge technology, addressing common business challenges. The content emphasizes the universal role of CX in organizations, encouraging listeners from all job levels to take actionable steps towards improving customer interactions. Unique to this podcast is its blend of practical tactics and inspiring personal stories, aiming to transform not only business practices but also invigorate the employees and customers alike for a truly collaborative effort that benefits all part... more
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How many listeners does Doing Customer Experience Right get?
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What are the audience demographics for Doing Customer Experience Right?
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How many subscribers and views does Doing Customer Experience Right have?
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Which podcasts are similar to Doing Customer Experience Right?
These podcasts share a similar audience with Doing Customer Experience Right:
1. A Bit of Optimism
2. HBR IdeaCast
3. Apple News Today
4. On Purpose with Jay Shetty
5. The Prof G Pod with Scott Galloway
How many episodes of Doing Customer Experience Right are there?
Doing Customer Experience Right launched 4 years ago and published 183 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact Doing Customer Experience Right?
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Where can I see ratings and reviews for Doing Customer Experience Right?
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What guests have appeared on Doing Customer Experience Right?
Recent guests on Doing Customer Experience Right include:
1. Bob Thompson
2. Wendy Smith
3. Max Ball
4. Dennis Snow
5. Lisa Kaplowitz
6. Aaron Ross
7. Mauro Porcini
8. Daniel Goleman
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.