Doing Customer Experience Right with Stacy Sherman
Doing CX Right®The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology... more
| Publishes | Weekly | Episodes | 191 | Founded | 4 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessMarketing | |||
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Latest Episodes
Are you facing challenges in achieving optimal team performance and creating memorable customer experiences? Do your leaders leverage emotional intelligence to cultivate a thriving work culture? Listen to this episode of Doing Customer Experience (CX... more
Are you struggling to prove the business value of your customer experience initiatives? What if you could demonstrate how service interactions directly impact revenue and loyalty? In this episode, Stacy Sherman and Neal Topf explain the mathematics o... more
It is no secret that your technology team (IT) is a huge contributor to company success. They impact customer experiences (CX). But how? What are common challenges? How best to achieve cross-department strategic alignment to ensure customer needs ar... more
Many companies claim to put customers first. Yet when teams and technology don’t work together, customers get bounced between departments, forced to repeat themselves, and often leave without answers. The result: frustration, lost trust, and profitab... more
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Reviews
- Both / and mindset shift
Stacy’s episode with Wendy Smith provided a very different way to consider doing CX right. This and each episode provides gold nuggets in thinking differently along with practical tips on what you can do differently.
Apple Podcasts5JGG2709
United States3 months ago - Always spot on
Stacy is always spot on with each interview. Her CX expertise shines through in each interview. As a sponsor and listener, I enjoy the consistency of experience she creates with each episode.
Apple Podcasts5bernbayUnited Statesa year ago - Talking about Accountability
Stacy is a great host and I enjoyed talking about accountability and the customer experience
Apple Podcasts5RobertJHunt2010United Statesa year ago Great podcast if you're looking to improve your customer journey
Podchaser5a year agoWarren- Brilliant conversation
In episode 138, I must admit this is not just another podcast; it’s an inspiring journey that explores the intersection of brilliance and resilience as it relates customer experience.
From the very start, Stacy sets the stage for an engaging dialogue, expertly guiding the conversation with his characteristic warmth and insightful questions.
For anyone looking to enhance their leadership skills, improve customer experiences, or simply be inspired by a great conversation, this episode is a mu... more
Apple Podcasts5SparkHopeNowUnited Statesa year ago
Listeners Say
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Chart Rankings
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Apple Podcasts | #157 |  South Africa/Business/Marketing |
Apple Podcasts | #208 |  Finland/Business/Marketing |
Apple Podcasts | #230 |  Saudi Arabia/Business/Marketing |
Talking Points
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Frequently Asked Questions About Doing Customer Experience Right
What is Doing Customer Experience Right about and what kind of topics does it cover?
Focused on the intersection of business strategy and human-centric customer experience (CX), this podcast offers listeners actionable advice and insights for enhancing customer interactions and fostering loyalty. With expert guests from various fields, each episode tackles themes such as the importance of aligning employee and customer experiences, leveraging innovative technology, and the impact of organizational culture on customer satisfaction. The podcast not only challenges conventional thinking but also shares inspiring personal stories that highlight the human side of business, demonstrating that creating memorable customer experiences is essential for sustainable success.
Where can I find podcast stats for Doing Customer Experience Right?
Rephonic provides a wide range of podcast stats for Doing Customer Experience Right. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to Doing Customer Experience Right and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.
How many listeners does Doing Customer Experience Right get?
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What are the audience demographics for Doing Customer Experience Right?
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How many subscribers and views does Doing Customer Experience Right have?
To see how many followers or subscribers Doing Customer Experience Right has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.
Which podcasts are similar to Doing Customer Experience Right?
These podcasts share a similar audience with Doing Customer Experience Right:
1. HBR On Leadership
2. A Bit of Optimism
3. The CX Cast
4. HBR IdeaCast
5. How I Built This with Guy Raz
How many episodes of Doing Customer Experience Right are there?
Doing Customer Experience Right launched 4 years ago and published 191 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact Doing Customer Experience Right?
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Where can I see ratings and reviews for Doing Customer Experience Right?
Rephonic pulls ratings and reviews for Doing Customer Experience Right from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.
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How do I access podcast episode transcripts for Doing Customer Experience Right?
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What guests have appeared on Doing Customer Experience Right?
Recent guests on Doing Customer Experience Right include:
1. Neal Topf
2. Michael Buckham-White
3. Dan Goodman
4. Joe Folkman
5. Katie Webb
6. Bob Thompson
7. Wendy Smith
8. Max Ball
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.