Doing Customer eXperience Right In The AI Era | Stacy Sherman
Doing CX Right ℠The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology... more
| Publishes | Weekly | Episodes | 221 | Founded | 5 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessMarketing | |||
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Latest Episodes
Is "service fatigue" plaguing your teams and negatively impacting the customer experience? Do you need motivation and practical strategies to refresh and refuel your customer service approach? In this episode of Doing CX Right, host Stacy Sherman is ... more
Most companies are rushing to layer AI onto customer operations without fixing what sits underneath. Deb Ashton of Certinia says that's the wrong order. When sales, delivery, finance, and customer success work from separate systems with different vie... more
What does it take to create extraordinary experiences that make customers happier and tell others? Stacy Sherman and featured guest Mark Sanborn reveals proven principles to consistently deliver positive emotion and go beyond the ordinary. You'll lea... more
Most companies view their customer service team as a cost to reduce. Lisa Oswald at TravelZoo says that is precisely the wrong instinct. When you see the people who communicate with customers all day as an expense, you stop understanding why customer... more
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- Both / and mindset shift
Stacy’s episode with Wendy Smith provided a very different way to consider doing CX right. This and each episode provides gold nuggets in thinking differently along with practical tips on what you can do differently.
Apple Podcasts5JGG2709
United Statesa year ago - Always spot on
Stacy is always spot on with each interview. Her CX expertise shines through in each interview. As a sponsor and listener, I enjoy the consistency of experience she creates with each episode.
Apple Podcasts5bernbayUnited States2 years ago - Talking about Accountability
Stacy is a great host and I enjoyed talking about accountability and the customer experience
Apple Podcasts5RobertJHunt2010United States2 years ago Great podcast if you're looking to improve your customer journey
Podchaser52 years agoWarren- Brilliant conversation
In episode 138, I must admit this is not just another podcast; it’s an inspiring journey that explores the intersection of brilliance and resilience as it relates customer experience.
From the very start, Stacy sets the stage for an engaging dialogue, expertly guiding the conversation with his characteristic warmth and insightful questions.
For anyone looking to enhance their leadership skills, improve customer experiences, or simply be inspired by a great conversation, this episode is a mu... more
Apple Podcasts5SparkHopeNowUnited States2 years ago
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Apple Podcasts | #83 |  Saudi Arabia/Business/Marketing |
Apple Podcasts | #106 |  United Arab Emirates/Business/Marketing |
Apple Podcasts | #114 |  Switzerland/Business/Marketing |
Apple Podcasts | #167 |  Israel/Business/Marketing |
Apple Podcasts | #234 |  Netherlands/Business/Marketing |
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Frequently Asked Questions About This Podcast
What is This Podcast about and what kind of topics does it cover?
This show centers on customer experience as a strategic differentiator in the AI era, blending human-centered leadership with tech-enabled insights. Episodes explore how emotions, burnout, trust, and frontline dynamics shape CX outcomes, with practical frameworks for recovering from missteps, boosting loyalty, and driving measurable ROI. Notable angles include leveraging AI to augment human connection, designing end-to-end journeys, and aligning cross-functional teams around a customer-first culture. A standout here is the emphasis that CX is everybody's job, combined with actionable tactics and real-world case studies that audiences can apply immediately.
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Which podcasts are similar to this podcast?
These podcasts share a similar audience with this podcast:
1. HBR IdeaCast
2. The CX Cast
3. A Bit of Optimism
4. Inside the Strategy Room
5. Pivot
How many episodes of this podcast are there?
this podcast launched 5 years ago and published 221 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on this podcast?
Recent guests on this podcast include:
1. Lisa Oswald
2. Josh Bersin
3. Alvin Stokes
4. Pierre Charchaflian
5. Chris Morrissey
6. Martin Villanueva
7. Jon Picoult
8. Isabelle Zdatny
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