Doing Customer eXperience Right In The AI Era | Stacy Sherman
Doing CX Right ℠The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology... more
| Publishes | Weekly | Episodes | 211 | Founded | 5 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | MarketingBusiness | |||
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Latest Episodes
Are you struggling to turn satisfied customers into brand loyalists? Discover how to shift from merely impressing to creating customer obsession in this episode of Doing CX Right. Join host Stacy Sherman and guest Jon Picoult as they reveal how craft... more
Most business leaders track traditional metrics such as NPS, Customer Satisfaction (CSAT), and average response time. They are, however, overlooking the single factor that reliably predicts customer return, referrals, increased spending, and the will... more
Many leaders discover that an employee was on the verge of burnout only after the customer already felt it. By the time a resignation letter arrives or a negative review goes public, it has already cost you the revenue and the brand reputation you sp... more
Imagine if you could detect the early signs of burnout while there is still time to help a frontline employee, protect the customer experience, and avoid preventable attrition. This is not theoretical. Leaders can now monitor operational signals acro... more
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- Both / and mindset shift
Stacy’s episode with Wendy Smith provided a very different way to consider doing CX right. This and each episode provides gold nuggets in thinking differently along with practical tips on what you can do differently.
Apple Podcasts5JGG2709
United States10 months ago - Always spot on
Stacy is always spot on with each interview. Her CX expertise shines through in each interview. As a sponsor and listener, I enjoy the consistency of experience she creates with each episode.
Apple Podcasts5bernbayUnited States2 years ago - Talking about Accountability
Stacy is a great host and I enjoyed talking about accountability and the customer experience
Apple Podcasts5RobertJHunt2010United States2 years ago Great podcast if you're looking to improve your customer journey
Podchaser52 years agoWarren- Brilliant conversation
In episode 138, I must admit this is not just another podcast; it’s an inspiring journey that explores the intersection of brilliance and resilience as it relates customer experience.
From the very start, Stacy sets the stage for an engaging dialogue, expertly guiding the conversation with his characteristic warmth and insightful questions.
For anyone looking to enhance their leadership skills, improve customer experiences, or simply be inspired by a great conversation, this episode is a mu... more
Apple Podcasts5SparkHopeNowUnited States2 years ago
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Apple Podcasts | #66 |  Poland/Business/Marketing |
Apple Podcasts | #195 |  Netherlands/Business/Marketing |
Apple Podcasts | #201 |  Hong Kong/Business/Marketing |
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Frequently Asked Questions About This Podcast
What is This Podcast about and what kind of topics does it cover?
A unique exploration of customer experience strategies, focusing on blending human-centric approaches with cutting-edge technology to solve business challenges. Each episode presents interviews with leaders across various industries, offering expert insights and practical advice on fostering customer loyalty and improving service quality. This podcast stands out for its emphasis on inclusivity in the customer experience conversation, making it clear that every employee, regardless of role, contributes to the customer journey. Additionally, it intertwines inspirational narratives and lessons from the host's own experiences, aiming to transform organizations by prioritizing impactful customer interactions and employee empowerment.
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Which podcasts are similar to this podcast?
These podcasts share a similar audience with this podcast:
1. The CX Cast
2. The Modern Customer Podcast
3. The Daily
4. Up First from NPR
5. The Diary Of A CEO with Steven Bartlett
How many episodes of this podcast are there?
this podcast launched 5 years ago and published 211 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on this podcast?
Recent guests on this podcast include:
1. Isabelle Zdatny
2. Jen Lee
3. Alicia Skubick
4. Andy Bertera
5. Kristen Kavanaugh
6. Miika Mäkitalo
7. Tiffani Bova
8. Greg Melia
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