Doing CX Right: Scaling Business Revenue & Winning Customer Hearts
Stacy Sherman: Award-Winning Speaker and Customer Experience ExpertThe Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology... more
| Publishes | Weekly | Episodes | 234 | Founded | 5 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | ManagementBusiness | |||
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Latest Episodes
Episode first aired in Dec 2025. The actionable recommendations apply even more today! What's the best leadership advice you've ever received or given? For her 200th episode of Doing CX Right, host Stacy Sherman shares a curated collection of the mos... more
Companies often focus on designing logical, frictionless transactions, but customers base their loyalty on emotion. This fundamental disconnect is driving customer loss. The latest data proves it, and this episode reveals exactly what to do to shift ... more
Did you know there's an international Customer Experience (CX) Day and Customer Service Week dedicated to celebrating the people who create great experiences? Many companies overlook them or treat them as simple gestures, but they can be powerful opp... more
John Sileo lost his entire net worth and software business after his partner stole his identity, a devastating betrayal that inspired the Hollywood movie Identity Thief. While I sat in an audience of 1,000 people, he accessed my phone in under three ... more
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- Both / and mindset shift
Stacy’s episode with Wendy Smith provided a very different way to consider doing CX right. This and each episode provides gold nuggets in thinking differently along with practical tips on what you can do differently.
Apple Podcasts5JGG2709
United Statesa year ago - Always spot on
Stacy is always spot on with each interview. Her CX expertise shines through in each interview. As a sponsor and listener, I enjoy the consistency of experience she creates with each episode.
Apple Podcasts5bernbayUnited States2 years ago - Talking about Accountability
Stacy is a great host and I enjoyed talking about accountability and the customer experience
Apple Podcasts5RobertJHunt2010United States2 years ago Great podcast if you're looking to improve your customer journey
Podchaser52 years agoWarren- Brilliant conversation
In episode 138, I must admit this is not just another podcast; it’s an inspiring journey that explores the intersection of brilliance and resilience as it relates customer experience.
From the very start, Stacy sets the stage for an engaging dialogue, expertly guiding the conversation with his characteristic warmth and insightful questions.
For anyone looking to enhance their leadership skills, improve customer experiences, or simply be inspired by a great conversation, this episode is a mu... more
Apple Podcasts5SparkHopeNowUnited States2 years ago
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Apple Podcasts | #88 |  Saudi Arabia/Business/Management |
Apple Podcasts | #113 |  South Africa/Business/Management |
Apple Podcasts | #127 |  Philippines/Business/Management |
Apple Podcasts | #230 |  Hong Kong/Business/Management |
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Frequently Asked Questions About This Podcast
What is This Podcast about and what kind of topics does it cover?
The show consistently centers on turning customer experience into a strategic differentiator by blending humane, human-centered approaches with the latest technology. Across episodes, topics span leadership, employee experience, AI-enabled CX, and practical frameworks to align silos, measure impact in business terms, and elevate frontline service. A notable strength is the guest diversity—from CX leaders and analysts to industry practitioners—providing actionable tactics, real-world case studies, and philosophy-driven guidance for building lasting customer loyalty and enterprise growth.
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Which podcasts are similar to this podcast?
These podcasts share a similar audience with this podcast:
1. All-In with Chamath, Jason, Sacks & Friedberg
2. The Prof G Pod with Scott Galloway
3. Freakonomics Radio
4. HBR IdeaCast
5. Inside the Strategy Room
How many episodes of this podcast are there?
this podcast launched 5 years ago and published 234 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on this podcast?
Recent guests on this podcast include:
1. Rick Parrish
2. Greg Melia
3. John Sileo
4. Bill Price
5. Jason Ten-Pow
6. Jim Knight
7. Brian Solis
8. Michelle Musgrove
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