Doing Customer eXperience Right In The AI Era | Stacy Sherman
Doing CX Right ℠The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology... more
| Publishes | Weekly | Episodes | 226 | Founded | 5 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | MarketingBusiness | |||
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This podcast was previously recorded in Aug 2022. The actionable recommendations apply even more today! Have you heard about CX Day? Every October, people worldwide celebrate with their employees, agents, and clients. It reminds me of "Mother's Day" ... more
Most leaders assume their customers won't leave as long as the price is fair and the service works. Michelle Musgrove of Washington Gas and I agree that is a dangerous assumption. A customer with no other option is not the same as a loyal one. Confus... more
Most companies think investing in the latest technology will set them apart. While AI handles simple, routine inquiries, Nate Spears of ClearSource explains why software alone fails to deliver: everyone now has access to the exact same tools. As auto... more
What can you do to be an unforgettable company that customers continue to buy from and rave about to others? What are ways to lead and unite your organization that would "Make Mom Proud?" In this episode of Doing CX Right®, host Stacy Sherman talks w... more
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- Both / and mindset shift
Stacy’s episode with Wendy Smith provided a very different way to consider doing CX right. This and each episode provides gold nuggets in thinking differently along with practical tips on what you can do differently.
Apple Podcasts5JGG2709
United Statesa year ago - Always spot on
Stacy is always spot on with each interview. Her CX expertise shines through in each interview. As a sponsor and listener, I enjoy the consistency of experience she creates with each episode.
Apple Podcasts5bernbayUnited States2 years ago - Talking about Accountability
Stacy is a great host and I enjoyed talking about accountability and the customer experience
Apple Podcasts5RobertJHunt2010United States2 years ago Great podcast if you're looking to improve your customer journey
Podchaser52 years agoWarren- Brilliant conversation
In episode 138, I must admit this is not just another podcast; it’s an inspiring journey that explores the intersection of brilliance and resilience as it relates customer experience.
From the very start, Stacy sets the stage for an engaging dialogue, expertly guiding the conversation with his characteristic warmth and insightful questions.
For anyone looking to enhance their leadership skills, improve customer experiences, or simply be inspired by a great conversation, this episode is a mu... more
Apple Podcasts5SparkHopeNowUnited States2 years ago
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Apple Podcasts | #10 |  Saudi Arabia/Business/Marketing |
Apple Podcasts | #66 |  India/Business/Marketing |
Apple Podcasts | #85 |  Spain/Business/Marketing |
Apple Podcasts | #220 |  Netherlands/Business/Marketing |
Apple Podcasts | #226 | Saudi Arabia/Business |
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Frequently Asked Questions About This Podcast
What is This Podcast about and what kind of topics does it cover?
The show consistently centers on turning customer experience into a strategic differentiator by blending humane, human-centered approaches with the latest technology. Across episodes, topics span leadership, employee experience, AI-enabled CX, and practical frameworks to align silos, measure impact in business terms, and elevate frontline service. A notable strength is the guest diversity—from CX leaders and analysts to industry practitioners—providing actionable tactics, real-world case studies, and philosophy-driven guidance for building lasting customer loyalty and enterprise growth.
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Which podcasts are similar to this podcast?
These podcasts share a similar audience with this podcast:
1. Masters of Scale
2. The CX Cast
3. Experience Action
4. Inside the Strategy Room
5. A Bit of Optimism
How many episodes of this podcast are there?
this podcast launched 5 years ago and published 226 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on this podcast?
Recent guests on this podcast include:
1. Nate Spears
2. Jeanne Bliss
3. Deb Ashton
4. Mark Sanborn
5. Lisa Oswald
6. Josh Bersin
7. Alvin Stokes
8. Pierre Charchaflian
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.