Doing Customer Experience Right with Stacy Sherman
Doing CX Right®The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology... more
| Publishes | Weekly | Episodes | 196 | Founded | 4 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | MarketingBusiness | |||
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Latest Episodes
As companies grow and rely more on technology, they often lose the close connection they once had with customers. This "scaling paradox" creates a distance between business leaders and genuine customer feedback, while frontline teams, who interact wi... more
Rerun Episode: Back by Popular Demand.
Understanding your customers better means measuring the metrics that reveal who they are, what they value, and why they stay. In this episode of Doing CX Right, Stacy Sherman revisits her conversation with Nei... more
Imagine having a thriving organization where your employees are as satisfied as your customers - sounds perfect, doesn't it? In this episode, Doing CX Right host Stacy Sherman and Tiffani Bova, Global Customer Growth and Innovation Evangelist at Sale... more
Did you know there's an international Customer Experience (CX) Day and Customer Service Week dedicated to celebrating the people who create great experiences? Many organizations overlook them or treat them as simple gestures but they can be powerful ... more
Key Facts
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Recent Guests
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Reviews
- Both / and mindset shift
Stacy’s episode with Wendy Smith provided a very different way to consider doing CX right. This and each episode provides gold nuggets in thinking differently along with practical tips on what you can do differently.
Apple Podcasts5JGG2709
United States4 months ago - Always spot on
Stacy is always spot on with each interview. Her CX expertise shines through in each interview. As a sponsor and listener, I enjoy the consistency of experience she creates with each episode.
Apple Podcasts5bernbayUnited Statesa year ago - Talking about Accountability
Stacy is a great host and I enjoyed talking about accountability and the customer experience
Apple Podcasts5RobertJHunt2010United Statesa year ago Great podcast if you're looking to improve your customer journey
Podchaser5a year agoWarren- Brilliant conversation
In episode 138, I must admit this is not just another podcast; it’s an inspiring journey that explores the intersection of brilliance and resilience as it relates customer experience.
From the very start, Stacy sets the stage for an engaging dialogue, expertly guiding the conversation with his characteristic warmth and insightful questions.
For anyone looking to enhance their leadership skills, improve customer experiences, or simply be inspired by a great conversation, this episode is a mu... more
Apple Podcasts5SparkHopeNowUnited Statesa year ago
Listeners Say
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Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #48 |  Indonesia/Business/Marketing |
Apple Podcasts | #72 |  Poland/Business/Marketing |
Apple Podcasts | #76 |  Hong Kong/Business/Marketing |
Apple Podcasts | #99 |  Saudi Arabia/Business/Marketing |
Apple Podcasts | #106 |  Switzerland/Business/Marketing |
Apple Podcasts | #109 |  Israel/Business/Marketing |
Talking Points
Recent interactions between the hosts and their guests.
Audience Metrics
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Frequently Asked Questions About Doing Customer Experience Right
What is Doing Customer Experience Right about and what kind of topics does it cover?
Focused on the intersection of business strategy and human-centric customer experience (CX), this podcast offers listeners actionable advice and insights for enhancing customer interactions and fostering loyalty. With expert guests from various fields, each episode tackles themes such as the importance of aligning employee and customer experiences, leveraging innovative technology, and the impact of organizational culture on customer satisfaction. The podcast not only challenges conventional thinking but also shares inspiring personal stories that highlight the human side of business, demonstrating that creating memorable customer experiences is essential for sustainable success.
Where can I find podcast stats for Doing Customer Experience Right?
Rephonic provides a wide range of podcast stats for Doing Customer Experience Right. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to Doing Customer Experience Right and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.
How many listeners does Doing Customer Experience Right get?
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What are the audience demographics for Doing Customer Experience Right?
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How many subscribers and views does Doing Customer Experience Right have?
To see how many followers or subscribers Doing Customer Experience Right has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.
Which podcasts are similar to Doing Customer Experience Right?
These podcasts share a similar audience with Doing Customer Experience Right:
1. The CX Cast
2. Finding Mastery with Dr. Michael Gervais
3. Bedros Keuilian Podcast Show
4. The Mel Robbins Podcast
5. The Rich Roll Podcast
How many episodes of Doing Customer Experience Right are there?
Doing Customer Experience Right launched 4 years ago and published 196 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact Doing Customer Experience Right?
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Where can I see ratings and reviews for Doing Customer Experience Right?
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What guests have appeared on Doing Customer Experience Right?
Recent guests on Doing Customer Experience Right include:
1. Tiffani Bova
2. Greg Melia
3. Patrick McCullough
4. Neal Topf
5. Michael Buckham-White
6. Dan Goodman
7. Joe Folkman
8. Bob Thompson
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.