The CX Cast
ForresterResearch-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
| Publishes | Weekly | Episodes | 300 | Founded | 11 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | NewsBusiness News | |||
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Latest Episodes
Brendan Witcher, VP principal analyst, joins Angelina and Martin to discuss the evolving role of AI and data in CX. Brendan shares insights focusing on three key innovations: computer vision, natural language processing, and biometrics. The conversat... more
This week, host Martin Gill travels down under to Forrester’s CX Summit APAC in Sydney. Tune in to hear a series of quickfire discussions with Forrester analysts and CX industry attendees on topics affecting CX across Australia and the APAC region.
Martin and Angelina welcome founder of Humanity at Scale and ex-Forresterite Bruce Temkin to explore the complexities of organizational culture, especially in the context of CX. Drawing on decades of research and real-world examples, the trio dives i... more
Martin is joined by Debra Eddy, guest lecturer at University College London (UCL), to discuss how universities are preparing the next generation of CX leaders. Debra shares her journey from fast-moving consumer goods marketing to academia, and how UC... more
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CX 4 IT ... ok - you just made a aedy acronym, mashed 2 concepts together, and called it new. Customer centricity in IT is LITERALLY, 50 YEARS OLD. just because it didn't have a cool name doesn't mean orgs weren't doing this. A customer driven company means a customer driven IT dept.
Who are you fooling with this crap?!
Podcast Addict1a year agoFoundations531- The CX Cast review
As a constant listener of podcasts, I really love this one! This show has proven to be a valuable resource for anyone passionate about customers and building exceptional customer journeys. The hosts always offer fresh insights and enthusiasm to each episode! Highly recommended!
Apple Podcasts5Claudia1987-milan
Italy2 years ago - Insightful & thought provoking
Great podcasts from the CX team at forrester..
Apple Podcasts5TSNH1
United Kingdom2 years ago - Almost There…
Love this podcast! Great information and insights and the Forrester speakers are polished and well-spoken. However, the audio quality is mediocre at best. Audio isn’t properly normalized, especially from episode-to-episode and mic quality runs the gamut of bathroom + laptop mic acoustics to professional quality recording equipment. You’re almost there, but please don’t neglect the listening experience of your audience!
Apple Podcasts5XSTeknique
United States2 years ago - Great insights
I always learn something from the episodes and I really appreciate the expertise from the guests.
Apple Podcasts5christophtrappeUnited States4 years ago
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Chart Rankings
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Apple Podcasts | #176 | United States/News/Business News |
Apple Podcasts | #131 |  Canada/News/Business News |
Apple Podcasts | #154 |  Australia/News/Business News |
Apple Podcasts | #59 |  Saudi Arabia/News/Business News |
Apple Podcasts | #75 |  Denmark/News/Business News |
Apple Podcasts | #92 |  Ukraine/News/Business News |
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Frequently Asked Questions About The CX Cast
What is The CX Cast about and what kind of topics does it cover?
Focused on providing research-driven insights on customer experience (CX), content emphasizes current trends, strategies, and innovative practices in managing CX across various organizations. The hosts engage with industry experts, sharing firsthand accounts and research-based findings that help listeners grasp the complexities of enhancing customer satisfaction and loyalty. Particular emphasis is placed on practical applications of CX strategies, making the content accessible to professionals aiming to refine their own customer experience initiatives. This podcast is likely to attract individuals interested in understanding the latest developments in CX management, problem-solving, and organizational collaboration.
Where can I find podcast stats for The CX Cast?
Rephonic provides a wide range of podcast stats for The CX Cast. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to The CX Cast and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.
How many listeners does The CX Cast get?
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What are the audience demographics for The CX Cast?
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How many subscribers and views does The CX Cast have?
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Which podcasts are similar to The CX Cast?
These podcasts share a similar audience with The CX Cast:
1. 10% Happier with Dan Harris
2. What It Means: A Forrester Podcast
3. The 7
4. Hidden Brain
5. Up First from NPR
How many episodes of The CX Cast are there?
The CX Cast launched 11 years ago and published 300 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact The CX Cast?
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Where can I see ratings and reviews for The CX Cast?
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How do I access podcast episode transcripts for The CX Cast?
Rephonic provides full transcripts for episodes of The CX Cast. Search within each transcript for your keywords, whether they be topics, brands or people, and figure out if it's worth pitching as a guest or sponsor. You can even set-up alerts to get notified when your keywords are mentioned.
What guests have appeared on The CX Cast?
Recent guests on The CX Cast include:
1. Brendan Witcher
2. Jananne Budge
3. Ricardo Pasto
4. Melissa Grasso
5. Anupri Dabhomak
6. Chiara Bragazzo
7. Lance Thornwood
8. Sam Higgins
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.