The CX Cast
ForresterResearch-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
| Publishes | Weekly | Episodes | 300 | Founded | 11 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | Business NewsNews | |||
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Latest Episodes
What if CX leaders could stop guessing what stakeholders want and instead ask a single structured prompt: “If you knew __ about customers, what would you do?” In this episode, we dig into the benefits of asking this question with Senior Analyst Colle... more
AI‑mediated search is rapidly becoming a primary entry point for financial decisions. Customers now start their banking journeys with LLM platforms, not branded sites — and they trust these tools enough to ask sophisticated, advice level questions. S... more
Many CX leaders look at their org chart and wonder: Is this career path dead end or a launchpad? Co-hosts Martin Gill and Angelina Gennis sit down with Tina Lilje, former Head of Global Customer Experience at Philips Healthcare, to unpack what a sust... more
CX leadership demands more than functional expertise. It requires curiosity to uncover what others overlook, courage to ask bold questions, and communication that connects CX work to business outcomes. Angelina Gennis talks with Principal Analyst, Ju... more
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Reviews
Over under on how many times they say disruption? I got 5,409
Podcast Addict13 months agoFoundations531CX 4 IT ... ok - you just made a aedy acronym, mashed 2 concepts together, and called it new. Customer centricity in IT is LITERALLY, 50 YEARS OLD. just because it didn't have a cool name doesn't mean orgs weren't doing this. A customer driven company means a customer driven IT dept.
Who are you fooling with this crap?!
Podcast Addict12 years agoFoundations531- The CX Cast review
As a constant listener of podcasts, I really love this one! This show has proven to be a valuable resource for anyone passionate about customers and building exceptional customer journeys. The hosts always offer fresh insights and enthusiasm to each episode! Highly recommended!
Apple Podcasts5Claudia1987-milan
Italy2 years ago - Insightful & thought provoking
Great podcasts from the CX team at forrester..
Apple Podcasts5TSNH1
United Kingdom2 years ago - Almost There…
Love this podcast! Great information and insights and the Forrester speakers are polished and well-spoken. However, the audio quality is mediocre at best. Audio isn’t properly normalized, especially from episode-to-episode and mic quality runs the gamut of bathroom + laptop mic acoustics to professional quality recording equipment. You’re almost there, but please don’t neglect the listening experience of your audience!
Apple Podcasts5XSTeknique
United States3 years ago
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Chart Rankings
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Apple Podcasts | #244 | United States/News/Business News |
Apple Podcasts | #232 | United Kingdom/News/Business News |
Apple Podcasts | #118 |  Australia/News/Business News |
Apple Podcasts | #155 |  France/News/Business News |
Apple Podcasts | #245 | Italy/News/Business News |
Apple Podcasts | #8 |  Norway/News/Business News |
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Frequently Asked Questions About The CX Cast
What is The CX Cast about and what kind of topics does it cover?
Focused on the intricate field of customer experience (CX), this show features insights and guidance drawn from over two decades of Forrester's research in the area. It likely appeals to professionals and decision-makers interested in improving customer relationships through data-driven strategies and actionable insights. Each episode typically includes discussions about contemporary challenges in CX, interviews with industry experts, and analysis of relevant research findings, which help both B2B and B2C organizations refine their customer engagement strategies. The show's unique strength lies in blending theoretical insights with practical real-world applications, making it especially valuable for those seeking to elevate their organizati... more
Where can I find podcast stats for The CX Cast?
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How many listeners does The CX Cast get?
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What are the audience demographics for The CX Cast?
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How many subscribers and views does The CX Cast have?
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Which podcasts are similar to The CX Cast?
These podcasts share a similar audience with The CX Cast:
1. Gartner ThinkCast
2. HBR IdeaCast
3. Masters of Scale
4. Inside the Strategy Room
5. Experience Action
How many episodes of The CX Cast are there?
The CX Cast launched 11 years ago and published 300 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact The CX Cast?
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Where can I see ratings and reviews for The CX Cast?
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What guests have appeared on The CX Cast?
Recent guests on The CX Cast include:
1. Aurelie L'Hostis
2. Katy Tynan
3. Suryaveer Singh
4. Shari Srebnik
5. Honey Culture
6. Deborah Eddy
7. Tzachi Ben-Sasson
8. Charles Sustaita
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.