The CX Cast
ForresterResearch-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
| Publishes | Weekly | Episodes | 300 | Founded | 11 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | Business NewsNews | |||
Listen to this Podcast
Latest Episodes
Enterprise CX transformation rarely starts with journey maps or dashboards. It starts with fixing real problems fast. In this episode of CX Cast, Angelina Gennis and Martin Gill speak with Amory Somers‑Vine, Customer Experience Director at Expereo, a... more
AI makes it easy to generate ideas. The hard part is deciding which ones deserve investment. In this episode of CX Cast, Forrester Principal Analyst Manuel Geitz joins Angelina and Martin to unpack how AI is fundamentally reshaping the innovation lif... more
In this episode, hear how hosts Angelina Gennis and Martin Gill use Forrester's research to design immersive, game‑based experiences for our CX Forums that move leaders from theory to action.
AI isn't killing design — but it is reshaping workflows, roles, and expectations. Principal Analyst Gina Bhawalkar joins the CX Cast to discuss her findings from interviews with design leaders.
Key Facts
Similar Podcasts
People also subscribe to these shows.
Recent Guests
Hosts
Reviews
Over under on how many times they say disruption? I got 5,409
Podcast Addict15 months agoFoundations531CX 4 IT ... ok - you just made a aedy acronym, mashed 2 concepts together, and called it new. Customer centricity in IT is LITERALLY, 50 YEARS OLD. just because it didn't have a cool name doesn't mean orgs weren't doing this. A customer driven company means a customer driven IT dept.
Who are you fooling with this crap?!
Podcast Addict12 years agoFoundations531- The CX Cast review
As a constant listener of podcasts, I really love this one! This show has proven to be a valuable resource for anyone passionate about customers and building exceptional customer journeys. The hosts always offer fresh insights and enthusiasm to each episode! Highly recommended!
Apple Podcasts5Claudia1987-milan
Italy2 years ago - Insightful & thought provoking
Great podcasts from the CX team at forrester..
Apple Podcasts5TSNH1
United Kingdom2 years ago - Almost There…
Love this podcast! Great information and insights and the Forrester speakers are polished and well-spoken. However, the audio quality is mediocre at best. Audio isn’t properly normalized, especially from episode-to-episode and mic quality runs the gamut of bathroom + laptop mic acoustics to professional quality recording equipment. You’re almost there, but please don’t neglect the listening experience of your audience!
Apple Podcasts5XSTeknique
United States3 years ago
Listeners Say
Key themes from listener reviews, highlighting what works and what could be improved about the show.
Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #105 | United Kingdom/News/Business News |
Apple Podcasts | #246 |  Canada/News/Business News |
Apple Podcasts | #188 |  Australia/News/Business News |
Apple Podcasts | #204 | Italy/News/Business News |
Apple Podcasts | #19 |  South Africa/News/Business News |
Apple Podcasts | #21 |  Denmark/News/Business News |
Talking Points
Recent interactions between the hosts and their guests.
Audience Metrics
Listeners, social reach, demographics and more for this podcast.
| Listeners per Episode | |
|---|---|
| Gender Skew | |
| Location | |
| Interests | |
| Professions | |
| Age Range | |
| Household Income | |
| Social Media Reach |
Frequently Asked Questions About The CX Cast
What is The CX Cast about and what kind of topics does it cover?
A data-driven show where Forrester analysts and CX practitioners discuss customer experience trends, metrics, and practical transformation playbooks. Episodes frequently cover turning customer signals into actionable improvements, AI's impact on CX, journey measurement, and cross-functional collaboration to drive business outcomes. A standout here is the emphasis on real-world case studies (e.g., Ridepanda, ABN AMRO, ENOC) and research-backed frameworks that listeners can apply directly. The format blends research insights with practitioner stories and leadership perspectives, making it valuable for CX leaders, product and marketing managers, and senior executives focused on customer-centric growth.
Where can I find podcast stats for The CX Cast?
Rephonic provides a wide range of podcast stats for The CX Cast. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to The CX Cast and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.
How many listeners does The CX Cast get?
Rephonic provides a full set of podcast information for three million podcasts, including the number of listeners. View further listenership figures for The CX Cast, including podcast download numbers and subscriber numbers, so you can make better decisions about which podcasts to sponsor or be a guest on. You will need to upgrade your account to access this premium data.
What are the audience demographics for The CX Cast?
Rephonic provides comprehensive predictive audience data for The CX Cast, including gender skew, age, country, political leaning, income, professions, education level, and interests. You can access these listener demographics by upgrading your account.
How many subscribers and views does The CX Cast have?
To see how many followers or subscribers The CX Cast has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.
Which podcasts are similar to The CX Cast?
These podcasts share a similar audience with The CX Cast:
1. HBR On Leadership
2. Gartner ThinkCast
3. The Diary Of A CEO with Steven Bartlett
4. Worklife with Molly Graham
5. Experience Action
How many episodes of The CX Cast are there?
The CX Cast launched 11 years ago and published 300 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact The CX Cast?
Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.
Where can I see ratings and reviews for The CX Cast?
Rephonic pulls ratings and reviews for The CX Cast from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.
View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.
How do I access podcast episode transcripts for The CX Cast?
Rephonic provides full transcripts for episodes of The CX Cast. Search within each transcript for your keywords, whether they be topics, brands or people, and figure out if it's worth pitching as a guest or sponsor. You can even set-up alerts to get notified when your keywords are mentioned.
What guests have appeared on The CX Cast?
Recent guests on The CX Cast include:
1. Gina Bhawalker
2. Caleb Schmidt
3. Heidi Monk
4. Kerry Bodine
5. Cassidy Grace
6. Aurelie L'Hostis
7. Katy Tynan
8. Suryaveer Singh
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.