The CX Cast
ForresterResearch-based guidance on how to manage customer experience (CX) at any organization — an imperative that Forrester has been researching for over 20 years. Each week, Forrester analysts discuss key findings from their latest research on CX; analyze relevant topics in the news; or chat with CX professionals about how they’ve overcome prevalent challenges managing CX in their organizations.
| Publishes | Weekly | Episodes | 300 | Founded | 10 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | NewsBusiness News | |||
Listen to the Podcast
Latest Episodes
As Verizon consumer group’s first-ever Chief Customer Experience Officer, Brian Higgins accomplished a lot in just over a year. He joins the CX Cast to discuss his strategy to deliver best-in-class experiences across all consumer touch points while m... more
This is the final episode in our 4-part deep-dive on journey mapping with Forrester’s journey mapping expert, Joana de Quintanilha. In this installment, Martin, Angelina, and Joana delve into the final stages of journey mapping: focusing on demonstra... more
This is the third episode in a 4-part deep-dive on journey mapping with Forrester’s journey mapping expert, Joana de Quintanilha. In this installment, Martin, Angelina, and Joana discuss how to validate your journey map and gain stakeholder buy-in. N... more
This is the second episode in a 4-part deep-dive on journey mapping with Forrester’s journey mapping expert, Joana de Quintanilha. In this installment, Joana digs into the journey map creation process, discussing the importance of planning journey ma... more
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Reviews
CX 4 IT ... ok - you just made a aedy acronym, mashed 2 concepts together, and called it new. Customer centricity in IT is LITERALLY, 50 YEARS OLD. just because it didn't have a cool name doesn't mean orgs weren't doing this. A customer driven company means a customer driven IT dept.
Who are you fooling with this crap?!
Podcast Addict17 months agoFoundations531- The CX Cast review
As a constant listener of podcasts, I really love this one! This show has proven to be a valuable resource for anyone passionate about customers and building exceptional customer journeys. The hosts always offer fresh insights and enthusiasm to each episode! Highly recommended!
Apple Podcasts5Claudia1987-milan
Italya year ago - Insightful & thought provoking
Great podcasts from the CX team at forrester..
Apple Podcasts5TSNH1
United Kingdoma year ago - Almost There…
Love this podcast! Great information and insights and the Forrester speakers are polished and well-spoken. However, the audio quality is mediocre at best. Audio isn’t properly normalized, especially from episode-to-episode and mic quality runs the gamut of bathroom + laptop mic acoustics to professional quality recording equipment. You’re almost there, but please don’t neglect the listening experience of your audience!
Apple Podcasts5XSTeknique
United Statesa year ago - Great insights
I always learn something from the episodes and I really appreciate the expertise from the guests.
Apple Podcasts5christophtrappeUnited States3 years ago
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Chart Rankings
Apple Podcasts | #183 | United States/News/Business News |
Apple Podcasts | #76 | United Kingdom/News/Business News |
Apple Podcasts | #237 |  Canada/News/Business News |
Apple Podcasts | #68 |  Australia/News/Business News |
Apple Podcasts | #138 |  Germany/News/Business News |
Apple Podcasts | #143 | Italy/News/Business News |
Audience
Listeners, engagement and demographics and more for this podcast.
| Listeners per Episode | Gender Skew | Engagement Score | |||
|---|---|---|---|---|---|
| Primary Location | Social Media Reach | ||||
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The CX Cast launched 10 years ago and published 300 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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