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Artwork for Navigating the Customer Experience

Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and de... more

PublishesWeeklyEpisodes100Founded8 years ago
Number of ListenersCategories
EntrepreneurshipBusiness

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Artwork for Navigating the Customer Experience

Latest Episodes

Barry Klein is Vice president of Success and Enablement at Austin-Based Talroo, the data driven job and hiring event advertising platform that helps businesses reach the candidates they need to build their essential workforce. Barry provides leadersh... more

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3 days ago

Cynthia Kay founded Cynthia Kay and Company media production which produces high-quality communications for organizations from Fortune Global 100 to small business. A graduate of Michigan State University, Kay holds a master's in communications from ... more

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10 days ago

Serena Chan is a Research Advocate at Dovetail with a background in exploratory and UX research. She plays a pivotal role in crafting memorable experiences for customers, advocating for them within the company and partnering with people who do resear... more

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17 days ago

Len Covello, Chief Technology Officer (CTO) at Engage People, leading the long-term technology vision of the company and is responsible for driving continued innovation in the loyalty sector. He is an innovator in the technology space and a thought l... more

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24 days ago

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Reviews

5.0 out of 5 stars from 42 ratings
  • Putting the proper spotlight on the Customer 💡

    Had the pleasure of seeing Yanique in person speaking event. So glad I decided to binge her content after hearing her speak in person. Just a few episodes in and I’ve already been able to pull several 💎 into the customer success process at my job. more

    Apple Podcasts
    5
    Stak Kato
    United Statesa year ago
  • Incredibly insightful!

    Nagivating the Customer Experience has quickly become a favorite in my feed! I'm consistently impressed by the engaging conversations, insightful content, and actionable ideas. I truly learn something every time I listen! Thank you so much, Yanique!

    Apple Podcasts
    5
    Arlie K
    United States2 years ago
  • Great content, excellent host

    Interesting conversations, thoughtful questions, solid resource for CX, engagement and marketing pros.

    Apple Podcasts
    5
    chadneufeld
    Canada3 years ago
  • Such a great, informative podcast!!

    I love this podcast! It has such unique topics and a great host! A must listen to!

    Apple Podcasts
    5
    Parashakti L
    Ireland3 years ago
  • Great Discussions

    Yanique is a great podcast host and this show is needed for businesses.

    Apple Podcasts
    5
    Princ3ss_S
    United States5 years ago

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How many episodes of Navigating the Customer Experience are there?

Navigating the Customer Experience launched 8 years ago and published 100 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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