Navigating the Customer Experience
Yanique Grant, Customer Experience Strategist, EntrepreneurJoin host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and de... more
| Publishes | Twice monthly | Episodes | 120 | Founded | 10 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | EntrepreneurshipCareersBusiness | |||
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In this episode of Navigating the Customer Experience, we sit down with Ty Givens, the dynamic Founder and CEO of CX Collective, a consultancy known for building customer experience programs that scale while still feeling human. With ... more
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In this episode of Navigating the Customer Experience, we dive deep into the career and mindset of Jamie Homen, a seasoned customer experience (CX) leader with over 20 years in the industry. Now leading CX at Mural, an AI-powered visu... more
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In this episode of Navigating the Customer Experience, we sit down with Evan Siegel, Vice President of AI at eGain, where he leads the development of next-generation AI-powered conversational guidance. With a rich background that incl... more
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Greg Logan: The Power of Storytelling – Turning Brands into Blockbusters
In this episode of Navigating the Customer Experience, we are joined by Greg Logan, a global leader in brand storytelling who has spent over 30 years helping th... more
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- Putting the proper spotlight on the Customer 💡
Had the pleasure of seeing Yanique in person speaking event. So glad I decided to binge her content after hearing her speak in person. Just a few episodes in and I’ve already been able to pull several 💎 into the customer success process at my job.
🙏🏾
Apple Podcasts5Stak Kato
United States3 years ago - Incredibly insightful!
Nagivating the Customer Experience has quickly become a favorite in my feed! I'm consistently impressed by the engaging conversations, insightful content, and actionable ideas. I truly learn something every time I listen! Thank you so much, Yanique!
Apple Podcasts5Arlie KUnited States3 years ago - Great content, excellent host
Interesting conversations, thoughtful questions, solid resource for CX, engagement and marketing pros.
Apple Podcasts5chadneufeld
Canada5 years ago - Such a great, informative podcast!!
I love this podcast! It has such unique topics and a great host! A must listen to!
Apple Podcasts5Parashakti L
Ireland5 years ago - Great Discussions
Yanique is a great podcast host and this show is needed for businesses.
Apple Podcasts5Princ3ss_SUnited States6 years ago
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Apple Podcasts | #129 | Canada/Business/Entrepreneurship |
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Frequently Asked Questions About Navigating the Customer Experience
What is Navigating the Customer Experience about and what kind of topics does it cover?
Centered on exploring how businesses can better connect with their customers, this podcast covers a broad spectrum of topics related to customer experience, including technology integration, leadership strategies, customer service, and effective communication. Episodes feature engaging discussions with entrepreneurs and experts who provide actionable insights into understanding customer psychology and enhancing service delivery. Unique elements include a strong emphasis on storytelling, personal growth, and the evolving landscape of customer interactions due to technological advancements.
Listeners can expect to gain valuable perspectives that can help in improving their customer engagement strategies, making it particularly appealing for ... more
Where can I find podcast stats for Navigating the Customer Experience?
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How many listeners does Navigating the Customer Experience get?
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What are the audience demographics for Navigating the Customer Experience?
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How many subscribers and views does Navigating the Customer Experience have?
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How many episodes of Navigating the Customer Experience are there?
Navigating the Customer Experience launched 10 years ago and published 120 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on Navigating the Customer Experience?
Recent guests on Navigating the Customer Experience include:
1. Evan Siegel
2. Greg Logan
3. John McCahan
4. Carmen Vlasceanu
5. Jay Sapovits
6. Fran Brzyski
7. Eric Karofsky
8. Dave Garrison
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.