Navigating the Customer Experience
Yanique Grant, Customer Experience Strategist, EntrepreneurJoin host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and de... more
| Publishes | Twice monthly | Episodes | 125 | Founded | 10 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | EntrepreneurshipBusinessCareers | |||
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In this insightful episode of Navigating the Customer Experience, we welcome Victoria Mensch, Founder & CEO of the Silicon Valley Executive Academy, for a powerful conversation on leadership, innovation, and thriving in the age of A... more
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In this episode of Navigating the Customer Experience, Gal Borenstein, Founder and CEO of The Borenstein Group, joins us for a powerful conversation on trust, branding, and customer experience in the digital and AI era. With nearly ... more
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In this episode of Navigating the Customer Experience, we sit down with Mark Fithian and Jeff Rosenberg, cofounders of WideOpen, a strategic customer experience (CX) consulting firm, and authors of the book The CX Imperatives: Five ... more
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In this episode of Navigating the Customer Experience, we sit down with Jeremie Kubicek, a powerful communicator, serial entrepreneur, and co-founder of GiANT, a global leadership development company. Jeremie is the author of severa... more
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- Putting the proper spotlight on the Customer 💡
Had the pleasure of seeing Yanique in person speaking event. So glad I decided to binge her content after hearing her speak in person. Just a few episodes in and I’ve already been able to pull several 💎 into the customer success process at my job.
🙏🏾
Apple Podcasts5Stak Kato
United States3 years ago - Incredibly insightful!
Nagivating the Customer Experience has quickly become a favorite in my feed! I'm consistently impressed by the engaging conversations, insightful content, and actionable ideas. I truly learn something every time I listen! Thank you so much, Yanique!
Apple Podcasts5Arlie KUnited States4 years ago - Great content, excellent host
Interesting conversations, thoughtful questions, solid resource for CX, engagement and marketing pros.
Apple Podcasts5chadneufeld
Canada5 years ago - Such a great, informative podcast!!
I love this podcast! It has such unique topics and a great host! A must listen to!
Apple Podcasts5Parashakti L
Ireland6 years ago - Great Discussions
Yanique is a great podcast host and this show is needed for businesses.
Apple Podcasts5Princ3ss_SUnited States7 years ago
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Frequently Asked Questions About Navigating the Customer Experience
What is Navigating the Customer Experience about and what kind of topics does it cover?
A CX-focused show that centers on building trust, emotionally intelligent brands, and practical strategies to improve customer experiences across industries. Episodes frequently explore leadership, AI-enabled service, storytelling, and the human element in customer journeys, with guests ranging from senior CX leaders and branding experts to authors and technologists. The conversations tend to blend actionable tactics with broader perspectives on culture, employee engagement, and how to design experiences that resonate with customers while driving business results. A noteworthy throughline is the emphasis on authentic communication, personalization, and the balance between technology and human touch, making it a strong fit for listeners seek... more
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How many listeners does Navigating the Customer Experience get?
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How many episodes of Navigating the Customer Experience are there?
Navigating the Customer Experience launched 10 years ago and published 125 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on Navigating the Customer Experience?
Recent guests on Navigating the Customer Experience include:
1. Gal Borenstein
2. Jeremie Kubicek
3. Jean-Pierre LaCroix
4. Ty Givens
5. Jamie Homen
6. Evan Siegel
7. Greg Logan
8. John McCahan
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.