Navigating the Customer Experience
Yanique Grant, Customer Experience Strategist, EntrepreneurJoin host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and de... more
| Publishes | Twice monthly | Episodes | 117 | Founded | 9 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessEntrepreneurshipCareers | |||
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Greg Logan: The Power of Storytelling – Turning Brands into Blockbusters
In this episode of Navigating the Customer Experience, we are joined by Greg Logan, a global leader in brand storytelling who has spent over 30 years helping th... more
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In this episode of Navigating the Customer Experience, we welcome back Joseph Michelli, a certified customer experience professional, New York Times and Wall Street Journal #1 bestselling author, and internationally sought-after keyno... more
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In this episode of Navigating the Customer Experience, we are joined by Peter Ryan, President and Founder of Ryan Strategic Advisory, is recognized globally as one of the foremost experts in customer experience (CX) and business proce... more
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In this episode of Navigating the Customer Experience, we are joined John McCahan who is a Customer Experience and Service Executive Leader who has transformed CX across industries including automotive, banking, logistics, manufacturi... more
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In this compelling episode of Navigating the Customer Experience, we are joined by global hospitality executive, author, and social entrepreneur Carmen Vlasceanu. With over 25 years of experience in hospitality, aviation, catering, an... more
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In this compelling episode of Navigating the Customer Experience Podcast, we speak with Jay Sapovits, a dynamic and resilient entrepreneur with a flair for reinvention. Jay’s journey began with a bold move across the country at age 18... more
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In this episode of Navigating the Customer Experience, we sit down with Fran Brzyski, CEO and Co-Founder of Hark, the leader in video and audio-driven customer feedback. With over a decade of experience in CX and Voice of Customer rol... more
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In this episode of Navigating the Customer Experience, we’re joined by Eric Karofsky, an award-winning expert in customer experience (CX), user experience (UX), and employee engagement, and the founder of VectorHX, a human experience ... more
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- Putting the proper spotlight on the Customer 💡
Had the pleasure of seeing Yanique in person speaking event. So glad I decided to binge her content after hearing her speak in person. Just a few episodes in and I’ve already been able to pull several 💎 into the customer success process at my job.
🙏🏾
Apple Podcasts5Stak Kato
United States3 years ago - Incredibly insightful!
Nagivating the Customer Experience has quickly become a favorite in my feed! I'm consistently impressed by the engaging conversations, insightful content, and actionable ideas. I truly learn something every time I listen! Thank you so much, Yanique!
Apple Podcasts5Arlie KUnited States3 years ago - Great content, excellent host
Interesting conversations, thoughtful questions, solid resource for CX, engagement and marketing pros.
Apple Podcasts5chadneufeld
Canada5 years ago - Such a great, informative podcast!!
I love this podcast! It has such unique topics and a great host! A must listen to!
Apple Podcasts5Parashakti L
Ireland5 years ago - Great Discussions
Yanique is a great podcast host and this show is needed for businesses.
Apple Podcasts5Princ3ss_SUnited States6 years ago - Very informative podcast!!!
This is one of my morning commute podcasts that gives me fresh ideas for Customer Experience! The knowledge of host and guests is definely a value to the listeners!
Apple Podcasts5LLB365United States8 years ago - Great podcast
I would almost say that its a different kind of podcast. Customer Service is often on the back end when thinking about business yet it should be the first thing to think about and to consider. Yanique's podcast inspires her listeners to think of our customers first. Her interviews cover a variety of topics related to costumer service which gives some great and inspiring insight. I highly recommend listening in.
Apple Podcasts5IHundtUnited States9 years ago - Professional Skills and Great Presence
Its easy to hear the education Yanique brings to a listener. However, having that education along with a great speaking voice, interview capabilities and podcast presence is a rare thing! Kepp up the great work! I am subscribed and will listen to all the back episodes!
Apple Podcasts5One-Adam-12United States9 years ago - Such an Important Topic!
Yanique is passionate about helping companies improve their customer experience and helping businesses improve their bottom line as a result. You may get a client through great marketing, but you KEEP a client/customer by treating them well. I have enjoyed listening to a number of episodes and she continues to bring on some great guests that share solid actionable tips.
Apple Podcasts5Stephanie CalahanUnited States9 years ago - Great content
It seems like no matter what we do, it involves customer service. A good place to come for this type of advise.
Apple Podcasts5RodjanzCanada9 years ago - Great niche for a show!
I like this a lot as customer service and business growth are such important topics. Great job!!
Apple Podcasts5BeaglenationUnited States9 years ago - Love it!
Super helpful and insightful information.
Apple Podcasts5Craig 66 SUnited States9 years ago - Great Insight
I learnt of this Podcast recently and totally loved it. I love how engaged Yanique is with her guests. The viewpoint from Andreas Jones was particularly insightful. Be yourself always...
Apple Podcasts5TheEntrepYouUnited States9 years ago - Good topics.. Very informative!
Such a great podcast and I enjoyed hearing the guest's perspective. Really looking forward to listen to more episode.
Apple Podcasts5Thomas O'Grady, PhDUnited States9 years ago - So important, So relevant
In these times competitiveness between businesses are at an all time high. We now have more entrepreneurs than ever before and there is only one thing that transcends all industries as a common and most important constant, the customer. It is refreshing and indeed enlightening to listen to such a wealth of knowledge from people who certainly have avid experience and successs with gaining and retaining customers. This podcast is definitely worth listening to. Excellent Job!
Apple Podcasts5R CliffordUnited States9 years ago
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Chart Rankings
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Apple Podcasts | #39 | Ireland/Business/Entrepreneurship |
Apple Podcasts | #68 |  Sweden/Business/Entrepreneurship |
Apple Podcasts | #195 | Ireland/Business |
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Frequently Asked Questions About Navigating the Customer Experience
What is Navigating the Customer Experience about and what kind of topics does it cover?
Focusing on the nuances of customer experience, this podcast brings enlightening conversations with global entrepreneurs and subject matter experts. Topics include the psychology behind customer behavior, effective leadership, technology's role in business interactions, and strategies for customer service enhancement. Each episode offers valuable insights into complaint management, service recovery, and innovative training methods, making this resource particularly noteworthy for professionals keen on elevating customer satisfaction in their organizations. The podcast emphasizes practical applications and real-world scenarios, attracting those eager to understand and improve the dynamics of customer engagement in various business landscapes... more
Where can I find podcast stats for Navigating the Customer Experience?
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How many listeners does Navigating the Customer Experience get?
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What are the audience demographics for Navigating the Customer Experience?
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How many subscribers and views does Navigating the Customer Experience have?
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How many episodes of Navigating the Customer Experience are there?
Navigating the Customer Experience launched 9 years ago and published 117 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact Navigating the Customer Experience?
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Where can I see ratings and reviews for Navigating the Customer Experience?
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What guests have appeared on Navigating the Customer Experience?
Recent guests on Navigating the Customer Experience include:
1. Greg Logan
2. John McCahan
3. Carmen Vlasceanu
4. Jay Sapovits
5. Fran Brzyski
6. Eric Karofsky
7. Dave Garrison
8. Justin Baer
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.