Navigating the Customer Experience
Yanique Grant, Customer Experience Strategist, EntrepreneurJoin host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and de... more
| Publishes | Twice monthly | Episodes | 116 | Founded | 9 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessEntrepreneurshipCareers | |||
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In this episode of Navigating the Customer Experience, we welcome back Joseph Michelli, a certified customer experience professional, New York Times and Wall Street Journal #1 bestselling author, and internationally sought-after keyno... more
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In this episode of Navigating the Customer Experience, we are joined by Peter Ryan, President and Founder of Ryan Strategic Advisory, is recognized globally as one of the foremost experts in customer experience (CX) and business proce... more
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In this episode of Navigating the Customer Experience, we are joined John McCahan who is a Customer Experience and Service Executive Leader who has transformed CX across industries including automotive, banking, logistics, manufacturi... more
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In this compelling episode of Navigating the Customer Experience, we are joined by global hospitality executive, author, and social entrepreneur Carmen Vlasceanu. With over 25 years of experience in hospitality, aviation, catering, an... more
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- Putting the proper spotlight on the Customer 💡
Had the pleasure of seeing Yanique in person speaking event. So glad I decided to binge her content after hearing her speak in person. Just a few episodes in and I’ve already been able to pull several 💎 into the customer success process at my job.
🙏🏾
Apple Podcasts5Stak Kato
United States3 years ago - Incredibly insightful!
Nagivating the Customer Experience has quickly become a favorite in my feed! I'm consistently impressed by the engaging conversations, insightful content, and actionable ideas. I truly learn something every time I listen! Thank you so much, Yanique!
Apple Podcasts5Arlie KUnited States3 years ago - Great content, excellent host
Interesting conversations, thoughtful questions, solid resource for CX, engagement and marketing pros.
Apple Podcasts5chadneufeld
Canada4 years ago - Such a great, informative podcast!!
I love this podcast! It has such unique topics and a great host! A must listen to!
Apple Podcasts5Parashakti L
Ireland5 years ago - Great Discussions
Yanique is a great podcast host and this show is needed for businesses.
Apple Podcasts5Princ3ss_SUnited States6 years ago
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Apple Podcasts | #193 |  Philippines/Business/Entrepreneurship |
Apple Podcasts | #230 |  Poland/Business/Entrepreneurship |
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Frequently Asked Questions About Navigating the Customer Experience
What is Navigating the Customer Experience about and what kind of topics does it cover?
Focusing on the nuances of customer experience, this podcast brings enlightening conversations with global entrepreneurs and subject matter experts. Topics include the psychology behind customer behavior, effective leadership, technology's role in business interactions, and strategies for customer service enhancement. Each episode offers valuable insights into complaint management, service recovery, and innovative training methods, making this resource particularly noteworthy for professionals keen on elevating customer satisfaction in their organizations. The podcast emphasizes practical applications and real-world scenarios, attracting those eager to understand and improve the dynamics of customer engagement in various business landscapes... more
Where can I find podcast stats for Navigating the Customer Experience?
Rephonic provides a wide range of podcast stats for Navigating the Customer Experience. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to Navigating the Customer Experience and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.
How many listeners does Navigating the Customer Experience get?
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What are the audience demographics for Navigating the Customer Experience?
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How many subscribers and views does Navigating the Customer Experience have?
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How many episodes of Navigating the Customer Experience are there?
Navigating the Customer Experience launched 9 years ago and published 116 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on Navigating the Customer Experience?
Recent guests on Navigating the Customer Experience include:
1. John McCahan
2. Carmen Vlasceanu
3. Jay Sapovits
4. Fran Brzyski
5. Eric Karofsky
6. Dave Garrison
7. Justin Baer
8. Eitan Koter
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.