Navigating the Customer Experience
Yanique Grant, Customer Experience Strategist, EntrepreneurJoin host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and de... more
| Publishes | Twice monthly | Episodes | 136 | Founded | 10 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | EntrepreneurshipBusinessCareers | |||
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Where should AI stop and a human step in? Rebecca Stone has spent 20 plus years finding the line.
Rebecca Stone, Chief Customer and Marketing Officer at Plume, joins Yanique Grant to unpack why clean, centralized data is the real f... more
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What if the fastest way to lead change was to stop trying to feel confident? Executive coach Terez Rijkenberg says clarity beats confidence every time, and she has the frameworks to prove it.
Terez Rijkenberg, executive coach to C-... more
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Can AI answer your customers without pushing them away? David Karandish has automated support for 20,000 companies, and he says deflection should make the experience better, not worse.
David Karandish, founder and CEO of Capacity, ... more
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Pricing AI is the hardest pricing problem in software right now, and most SaaS leaders are getting it wrong on the first try. In this episode of Navigating the Customer Experience, host Yanique Grant sits down with Dan Balcauski, fo... more
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- Fantastic experience from start to finish
I had the pleasure of being a guest on Navigating the Customer Experience with Yanique Grant, and it was a fantastic experience from start to finish.
Yanique creates engaging conversations that go beyond surface-level questions, allowing guests to share practical insights, real experiences, and meaningful perspectives.
Thank you, Yanique, for the opportunity and for the important work you’re doing through your podcast.
Jack Jendo
Founder, Brain Digits
Apple Podcasts5Jack jendo
United Arab Emirates3 months ago - Putting the proper spotlight on the Customer 💡
Had the pleasure of seeing Yanique in person speaking event. So glad I decided to binge her content after hearing her speak in person. Just a few episodes in and I’ve already been able to pull several 💎 into the customer success process at my job.
🙏🏾
Apple Podcasts5Stak Kato
United States4 years ago - Incredibly insightful!
Nagivating the Customer Experience has quickly become a favorite in my feed! I'm consistently impressed by the engaging conversations, insightful content, and actionable ideas. I truly learn something every time I listen! Thank you so much, Yanique!
Apple Podcasts5Arlie KUnited States4 years ago - Great content, excellent host
Interesting conversations, thoughtful questions, solid resource for CX, engagement and marketing pros.
Apple Podcasts5chadneufeld
Canada5 years ago - Such a great, informative podcast!!
I love this podcast! It has such unique topics and a great host! A must listen to!
Apple Podcasts5Parashakti L
Ireland6 years ago
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Frequently Asked Questions About Navigating the Customer Experience
What is Navigating the Customer Experience about and what kind of topics does it cover?
The show centers on customer experience, leadership, and the intersection of technology with human-centered service. Across episodes, topics span AI in marketing and CX, brand storytelling, leadership frameworks, and practical strategies for improving customer journeys, service recovery, and operational excellence. Notable strengths include high-caliber guests from marketing, CX leadership, and tech, plus actionable takeaways that listeners can apply to grow loyalty and bottom lines. A distinguishing angle is the blend of practitioner-focused insights with leadership and psychological perspectives on customer engagement, often with a forward-looking view on AI's role in service and brand building.
Where can I find podcast stats for Navigating the Customer Experience?
Rephonic provides a wide range of podcast stats for Navigating the Customer Experience. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to Navigating the Customer Experience and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.
How many listeners does Navigating the Customer Experience get?
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What are the audience demographics for Navigating the Customer Experience?
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How many subscribers and views does Navigating the Customer Experience have?
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Which podcasts are similar to Navigating the Customer Experience?
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How many episodes of Navigating the Customer Experience are there?
Navigating the Customer Experience launched 10 years ago and published 136 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact Navigating the Customer Experience?
Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.
Where can I see ratings and reviews for Navigating the Customer Experience?
Rephonic pulls ratings and reviews for Navigating the Customer Experience from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.
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What guests have appeared on Navigating the Customer Experience?
Recent guests on Navigating the Customer Experience include:
1. Michael Podolsky
2. Dr. Kerriann Peart
3. Jack Jendo
4. Alexandra Silva Labarr
5. Jon Benson
6. Jimi Gibson
7. Victoria Mensch
8. Gal Borenstein
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.