Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and de... more
Publishes | Weekly | Episodes | 100 | Founded | 8 years ago |
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Number of Listeners | Categories | EntrepreneurshipBusiness |
Barry Klein is Vice president of Success and Enablement at Austin-Based Talroo, the data driven job and hiring event advertising platform that helps businesses reach the candidates they need to build their essential workforce. Barry provides leadersh... more
Cynthia Kay founded Cynthia Kay and Company media production which produces high-quality communications for organizations from Fortune Global 100 to small business. A graduate of Michigan State University, Kay holds a master's in communications from ... more
Serena Chan is a Research Advocate at Dovetail with a background in exploratory and UX research. She plays a pivotal role in crafting memorable experiences for customers, advocating for them within the company and partnering with people who do resear... more
Len Covello, Chief Technology Officer (CTO) at Engage People, leading the long-term technology vision of the company and is responsible for driving continued innovation in the loyalty sector. He is an innovator in the technology space and a thought l... more
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Had the pleasure of seeing Yanique in person speaking event. So glad I decided to binge her content after hearing her speak in person. Just a few episodes in and I’ve already been able to pull several 💎 into the customer success process at my job. more
Nagivating the Customer Experience has quickly become a favorite in my feed! I'm consistently impressed by the engaging conversations, insightful content, and actionable ideas. I truly learn something every time I listen! Thank you so much, Yanique!
Interesting conversations, thoughtful questions, solid resource for CX, engagement and marketing pros.
I love this podcast! It has such unique topics and a great host! A must listen to!
Yanique is a great podcast host and this show is needed for businesses.
Apple Podcasts | #195 | Brazil/Business/Entrepreneurship |
Listeners, engagement and demographics and more for this podcast.
Listeners per Episode | Gender Skew | Engagement Score | |||
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Primary Location | Social Media Reach |
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Navigating the Customer Experience launched 8 years ago and published 100 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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