Navigating the Customer Experience
Yanique Grant, Customer Experience Strategist, EntrepreneurJoin host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and de... more
| Publishes | Twice monthly | Episodes | 124 | Founded | 10 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessEntrepreneurshipCareers | |||
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In this episode of Navigating the Customer Experience, Gal Borenstein, Founder and CEO of The Borenstein Group, joins us for a powerful conversation on trust, branding, and customer experience in the digital and AI era. With nearly 30 ye... more
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In this episode of Navigating the Customer Experience, we sit down with Mark Fithian and Jeff Rosenberg, cofounders of WideOpen, a strategic customer experience (CX) consulting firm, and authors of the book The CX Imperatives: Five St... more
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In this episode of Navigating the Customer Experience, we sit down with Jeremie Kubicek, a powerful communicator, serial entrepreneur, and co-founder of GiANT, a global leadership development company. Jeremie is the author of several ... more
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In this episode of Navigating the Customer Experience, we sit down with Jean-Pierre LaCroix—President and Chief Strategy Officer of SLD, brand visionary, author, and creator of groundbreaking tools such as the Trust Ladder and the Ide... more
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- Putting the proper spotlight on the Customer 💡
Had the pleasure of seeing Yanique in person speaking event. So glad I decided to binge her content after hearing her speak in person. Just a few episodes in and I’ve already been able to pull several 💎 into the customer success process at my job.
🙏🏾
Apple Podcasts5Stak Kato
United States3 years ago - Incredibly insightful!
Nagivating the Customer Experience has quickly become a favorite in my feed! I'm consistently impressed by the engaging conversations, insightful content, and actionable ideas. I truly learn something every time I listen! Thank you so much, Yanique!
Apple Podcasts5Arlie KUnited States4 years ago - Great content, excellent host
Interesting conversations, thoughtful questions, solid resource for CX, engagement and marketing pros.
Apple Podcasts5chadneufeld
Canada5 years ago - Such a great, informative podcast!!
I love this podcast! It has such unique topics and a great host! A must listen to!
Apple Podcasts5Parashakti L
Ireland5 years ago - Great Discussions
Yanique is a great podcast host and this show is needed for businesses.
Apple Podcasts5Princ3ss_SUnited States7 years ago
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Apple Podcasts | #110 |  Spain/Business/Entrepreneurship |
Apple Podcasts | #114 |  United Arab Emirates/Business/Entrepreneurship |
Apple Podcasts | #192 |  Poland/Business/Entrepreneurship |
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Frequently Asked Questions About Navigating the Customer Experience
What is Navigating the Customer Experience about and what kind of topics does it cover?
Content centers around enhancing customer experience through a mix of insights from global entrepreneurs and subject matter experts. Topics often explore the intersection of technology, leadership, and customer service, addressing essential areas such as complaint management, service recovery, and the psychology of customer engagement. The discussions aim to equip listeners with practical strategies to better understand customer needs and expectations, thereby driving business success. Unique to this offering is the focus on actionable insights that listeners can immediately apply in their professional environments, making it a valuable resource for anyone involved in customer relations or business growth.
Where can I find podcast stats for Navigating the Customer Experience?
Rephonic provides a wide range of podcast stats for Navigating the Customer Experience. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to Navigating the Customer Experience and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.
How many listeners does Navigating the Customer Experience get?
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What are the audience demographics for Navigating the Customer Experience?
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How many subscribers and views does Navigating the Customer Experience have?
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How many episodes of Navigating the Customer Experience are there?
Navigating the Customer Experience launched 10 years ago and published 124 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact Navigating the Customer Experience?
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Where can I see ratings and reviews for Navigating the Customer Experience?
Rephonic pulls ratings and reviews for Navigating the Customer Experience from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.
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What guests have appeared on Navigating the Customer Experience?
Recent guests on Navigating the Customer Experience include:
1. Gal Borenstein
2. Jeremie Kubicek
3. Jean-Pierre LaCroix
4. Ty Givens
5. Jamie Homen
6. Evan Siegel
7. Greg Logan
8. John McCahan
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.