Navigating the Customer Experience
Yanique Grant, Customer Experience Strategist, EntrepreneurJoin host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and de... more
| Publishes | Weekly | Episodes | 131 | Founded | 10 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessEntrepreneurshipCareers | |||
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Latest Episodes
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NAVIGATING THE CUSTOMER EXPERIENCE Episode 274 | Lead With Clarity: Burnout, Cultural Intelligence, and the Strategy Every Leader Needs
What happens to your customers when the leader serving them is running on empty? In this episod... more
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What does it actually take to lead in an era where artificial intelligence is reshaping every industry, every role, and every assumption about how work gets done? On this episode of Navigating the Customer Experience, Yanique Grant ... more
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10 Years, 272 Episodes, and a Lifetime of Lessons: A Mother-Daughter Conversation
This episode is unlike any other in the 272-episode history of Navigating the Customer Experience. To celebrate 10 years of podcasting, host Yanique ... more
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What does it take to walk into a room full of strangers and walk out with real connections? In this episode of Navigating the Customer Experience, host Yanique Grant sits down with Alexandra Silva Labarr, internationally recognized ... more
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"What happens when the inventor of the Video Sales Letter meets AI? Jon Benson joins us for a conversation that will change how you think about creativity, copy, and your business."
In Episode 271 of Navigating the Customer Experie... more
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In this episode, Yanique Grant sits down with Jimi Gibson, VP of Brand Communication at Thrive Internet Marketing Agency, to explore how AI is fundamentally changing business visibility online.
Jimi shares insights from 20+ years i... more
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In this insightful episode of Navigating the Customer Experience, we welcome Victoria Mensch, Founder & CEO of the Silicon Valley Executive Academy, for a powerful conversation on leadership, innovation, and thriving in the age of A... more
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In this episode of Navigating the Customer Experience, Gal Borenstein, Founder and CEO of The Borenstein Group, joins us for a powerful conversation on trust, branding, and customer experience in the digital and AI era. With nearly ... more
Key Facts
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Reviews
- Fantastic experience from start to finish
I had the pleasure of being a guest on Navigating the Customer Experience with Yanique Grant, and it was a fantastic experience from start to finish.
Yanique creates engaging conversations that go beyond surface-level questions, allowing guests to share practical insights, real experiences, and meaningful perspectives.
Thank you, Yanique, for the opportunity and for the important work you’re doing through your podcast.
Jack Jendo
Founder, Brain Digits
Apple Podcasts5Jack jendo
United Arab Emirates8 days ago - Putting the proper spotlight on the Customer 💡
Had the pleasure of seeing Yanique in person speaking event. So glad I decided to binge her content after hearing her speak in person. Just a few episodes in and I’ve already been able to pull several 💎 into the customer success process at my job.
🙏🏾
Apple Podcasts5Stak Kato
United States4 years ago - Incredibly insightful!
Nagivating the Customer Experience has quickly become a favorite in my feed! I'm consistently impressed by the engaging conversations, insightful content, and actionable ideas. I truly learn something every time I listen! Thank you so much, Yanique!
Apple Podcasts5Arlie KUnited States4 years ago - Great content, excellent host
Interesting conversations, thoughtful questions, solid resource for CX, engagement and marketing pros.
Apple Podcasts5chadneufeld
Canada5 years ago - Such a great, informative podcast!!
I love this podcast! It has such unique topics and a great host! A must listen to!
Apple Podcasts5Parashakti L
Ireland6 years ago - Great Discussions
Yanique is a great podcast host and this show is needed for businesses.
Apple Podcasts5Princ3ss_SUnited States7 years ago - Very informative podcast!!!
This is one of my morning commute podcasts that gives me fresh ideas for Customer Experience! The knowledge of host and guests is definely a value to the listeners!
Apple Podcasts5LLB365United States9 years ago - Great podcast
I would almost say that its a different kind of podcast. Customer Service is often on the back end when thinking about business yet it should be the first thing to think about and to consider. Yanique's podcast inspires her listeners to think of our customers first. Her interviews cover a variety of topics related to costumer service which gives some great and inspiring insight. I highly recommend listening in.
Apple Podcasts5IHundtUnited States9 years ago - Professional Skills and Great Presence
Its easy to hear the education Yanique brings to a listener. However, having that education along with a great speaking voice, interview capabilities and podcast presence is a rare thing! Kepp up the great work! I am subscribed and will listen to all the back episodes!
Apple Podcasts5One-Adam-12United States9 years ago - Such an Important Topic!
Yanique is passionate about helping companies improve their customer experience and helping businesses improve their bottom line as a result. You may get a client through great marketing, but you KEEP a client/customer by treating them well. I have enjoyed listening to a number of episodes and she continues to bring on some great guests that share solid actionable tips.
Apple Podcasts5Stephanie CalahanUnited States10 years ago - Great content
It seems like no matter what we do, it involves customer service. A good place to come for this type of advise.
Apple Podcasts5RodjanzCanada10 years ago - Great niche for a show!
I like this a lot as customer service and business growth are such important topics. Great job!!
Apple Podcasts5BeaglenationUnited States10 years ago - Love it!
Super helpful and insightful information.
Apple Podcasts5Craig 66 SUnited States10 years ago - Great Insight
I learnt of this Podcast recently and totally loved it. I love how engaged Yanique is with her guests. The viewpoint from Andreas Jones was particularly insightful. Be yourself always...
Apple Podcasts5TheEntrepYouUnited States10 years ago - Good topics.. Very informative!
Such a great podcast and I enjoyed hearing the guest's perspective. Really looking forward to listen to more episode.
Apple Podcasts5Thomas O'Grady, PhDUnited States10 years ago
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Apple Podcasts | #169 | United Arab Emirates/Business/Entrepreneurship |
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Frequently Asked Questions About Navigating the Customer Experience
What is Navigating the Customer Experience about and what kind of topics does it cover?
A CX-focused show that centers on building trust, emotionally intelligent brands, and practical strategies to improve customer experiences across industries. Episodes frequently explore leadership, AI-enabled service, storytelling, and the human element in customer journeys, with guests ranging from senior CX leaders and branding experts to authors and technologists. The conversations tend to blend actionable tactics with broader perspectives on culture, employee engagement, and how to design experiences that resonate with customers while driving business results. A noteworthy throughline is the emphasis on authentic communication, personalization, and the balance between technology and human touch, making it a strong fit for listeners seek... more
Where can I find podcast stats for Navigating the Customer Experience?
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How many listeners does Navigating the Customer Experience get?
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What are the audience demographics for Navigating the Customer Experience?
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How many subscribers and views does Navigating the Customer Experience have?
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How many episodes of Navigating the Customer Experience are there?
Navigating the Customer Experience launched 10 years ago and published 131 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact Navigating the Customer Experience?
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What guests have appeared on Navigating the Customer Experience?
Recent guests on Navigating the Customer Experience include:
1. Alexandra Silva Labarr
2. Jon Benson
3. Jimi Gibson
4. Victoria Mensch
5. Gal Borenstein
6. Jeremie Kubicek
7. Jean-Pierre LaCroix
8. Ty Givens
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.