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Hotel Tech Insider

HotelTechReport
Artificial Intelligence
Revenue Management
Customer Experience
Hospitality Technology
Hospitality Industry
Hotel Technology
Guest Experience
Digital Transformation
Property Management System
Hotel Management
AI In Hospitality
Sustainability
Covid-19
Property Management Systems
Penta Hotels
Mews
Wyndham Hotels and Resorts
Loyalty Programs
Technology Integration
Automation

The HotelTechInsider podcast interviews the top leaders at the convergence of hotels, travel and technology. Guests include founders, executives, top hoteliers and industry organization leadership. Find all of the episodes at hoteltechreport.com

PublishesTwice monthlyEpisodes87Founded8 years ago
Number of ListenersCategories
TechnologyBusinessManagement

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Artwork for Hotel Tech Insider

Latest Episodes

This episode is part of a series created in partnership with The Hospitality Show Miami where Scott will be speaking next week.

What happens when AI stops being a pilot and starts running at the scale of the world's largest hotel franchisor?

In thi... more

YouTube

This episode is part of a series created in partnership with Forge (Questex) and The Hospitality Show Miami where Dan will be speaking on November 2nd.

What happens when a hotel management company stops treating AI as a side project and starts build... more

YouTube

What if buying a hotel no longer meant inheriting fourteen-hour days, outdated systems, and a business that owns you?

In this episode of Hotel Tech Insider, Simona Eicher, CEO and owner of Hotel ÜJA in Switzerland, shares how she and her partner bou... more

YouTube

What happens when an experienced hotel technology leader uses AI to extend what his team can build, analyze, and improve?

In this episode, Bill Legrand, Executive Director of Commercial Applications at VAI Resort in Glendale, Arizona, shares how he ... more

YouTube

Key Facts

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Find out how many people listen to this podcast per episode and each month.

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Recent Guests

Scott Strickland
Chief Commercial Officer at Wyndham Hotels & Resorts
Wyndham Hotels & Resorts
Episode: Wyndham's CCO on Which AI Bets Actually Paid Off
Dan Fernandez
Vice President of Digital Marketing at Concord Hospitality
Concord Hospitality
Episode: Concord Hospitality's VP of Digital on AI in Hotel Marketing
Simona Eicher
CEO and owner of Hotel ÜJA in Switzerland
Hotel ÜJA
Episode: Hotel ÜJA CEO on Buying and Digitizing Boomer Hotels
Bill Legrand
Executive Director of Commercial Applications at VAI Resort
VAI Resort
Episode: How VAI Resort Built 12 Custom AI Apps
Kurien Jacob
Founder/CEO of Highgate Technology Ventures (HTV)
Highgate Technology Ventures
Episode: Highgate Technology Ventures on the Agentic Hotel Stack
Sarah Kopit
Skift Editor-in-Chief and former Bloomberg Managing Editor
Skift
Episode: Skift Editor-in-Chief on Why Hotels Are Going Independent
Peter Twachtman
CEO of Lark Hospitality
Lark Hospitality
Episode: Lark Hotels CEO on Building an AI-Ready Hotel Portfolio
Geoffrey Toffetti
CEO of Frontline Performance Group
Frontline Performance Group
Episode: CEO of Frontline Performance Group on Scaling Hotel Upselling with AI
Sloan Dean
Former CEO of Remington Hospitality
Remington Hospitality
Episode: $1.6B Hotel Portfolio CEO on Who Wins the AI Era

Hosts

Jordan Hollander
Host of Hotel Tech Insider, frequent host guiding discussions on hotel technology strategy, AI adoption, and portfolio tech stacks.
Adrienne
Co-host and interview facilitator on Hotel Tech Insider; engages guests on technology strategy, AI, and hospitality trends.

Reviews

4.9 out of 5 stars from 30 ratings
  • Please improve audio quality

    Your audio quality is far behind what I expect nowadays from a podcast. Please improve on your audio quality.

    Apple Podcasts
    3
    TEK101
    Germany2 years ago
  • My train commute staple

    Great podcast that actually dives into the nitty gritty of hotel tech strategy with industry leaders. I take notes and usually walk away with at least 2-3 strategies or tools I can try that week for my hotel business.

    Apple Podcasts
    5
    Trasnf
    United States3 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Audio quality could be improved, but content is rich with practical hotel tech insights.
Good for commute listening due to deep dives into tech stacks and revenue tools across hotel portfolios.
Listeners value the actionable strategies and real-world case studies discussed by industry leaders.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#129
Finland/Technology
Apple Podcasts
#166
Singapore/Technology

Talking Points

Recent interactions between the hosts and their guests.

Wyndham's CCO on Which AI Bets Actually Paid Off
Q: How does the organization orient internally around that and activate, where it goes from this idea from these owners to, hey, we're going to pilot three softwares of five different properties? How does that work from the moment it's an idea to all the way through, hey, we're at a global rollout now?
Wyndham whiteboards the ideal workflow, checks whether an existing vendor can develop the solution, tests it with franchisee volunteers, and then runs a 100-hotel pilot. After addressing scale and edge cases, the company communicates the rollout through field teams, training, newsletters and franchisee events, with successful owners sharing their experience with peers.
Wyndham's CCO on Which AI Bets Actually Paid Off
Q: Can you talk about how AI Voice integrates with this platform and what results you guys have been seeing and how it works within your properties?
Wyndham's AI voice agent uses the same language model as its guest-engagement tools and connects to the company's central reservation system. It answers calls automatically, resolves roughly 60% of in-house requests, routes more complex issues to agents, and has increased direct contribution from the channel by 500 basis points.
Concord Hospitality's VP of Digital on AI in Hotel Marketing
Q: Can you describe Concord's internal AI governance journey and what the AI Steering Committee and subcommittees look like?
Concord established an AI Steering Committee about three years ago, chaired by the VP of Digital Marketing and the CTO, with field subcommittees of GMs and line leaders to put AI into the hands of on-site teams, capture feedback, and drive practical, scalable improvements in workflows and tools.
Concord Hospitality's VP of Digital on AI in Hotel Marketing
Q: Where are the biggest changes that you've seen in the last five years since the advent of mass market LLMs?
The channel mix between Direct/brand.com and OTAs has not shifted massively, but OTAs have tended to innovate AI faster in their platforms while brands are catching up. There are ongoing shifts in how consumers search and how AI tools influence consideration sets, with OTAs and brand sites both adapting to AI-enabled discovery.
Hotel ÜJA CEO on Buying and Digitizing Boomer Hotels
Q: What were your biggest apprehensions about buying the hotel, and how did you overcome them?
The biggest concern was whether we could actually afford the property given its boomer owners, but the price reflected its potential; we planned a remodel and leaned into branding and direct marketing to transform the business and attract guests.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

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Frequently Asked Questions About Hotel Tech Insider

What is Hotel Tech Insider about and what kind of topics does it cover?

This show centers on how technology is transforming hotel operations, revenue, and distribution. Episodes frequently explore AI-enabled platforms, unified tech stacks, and data-driven strategies for independent hotels, large hotel groups, and multi-property portfolios. Guests range from CEOs and operators to technology leaders, discussing real-world implementation of PMSs, revenue management tools, and loyalty/booking dynamics, along with change management, vendor partnerships, and the evolving role of brands versus independents. The format tends to provide practical takeaways—from cost-effective tech choices to actionable steps for scaling tech across portfolios—making it valuable for hoteliers, operators, and tech decision-makers explorin... more

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Which podcasts are similar to Hotel Tech Insider?

These podcasts share a similar audience with Hotel Tech Insider:

1. All-In with Chamath, Jason, Sacks & Friedberg
2. HBR IdeaCast
3. The Tim Ferriss Show
4. The Daily
5. Up First from NPR

How many episodes of Hotel Tech Insider are there?

Hotel Tech Insider launched 8 years ago and published 87 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Hotel Tech Insider?

Recent guests on Hotel Tech Insider include:

1. Scott Strickland
2. Dan Fernandez
3. Simona Eicher
4. Bill Legrand
5. Kurien Jacob
6. Sarah Kopit
7. Peter Twachtman
8. Geoffrey Toffetti

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