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Hotel Tech Insider

HotelTechReport
Revenue Management
Digital Transformation
Penta Hotels
Automation
Hotel Technology
Customer Experience
Business Intelligence
Hospitality Industry
PMS Systems
Artificial Intelligence
Scandic Hotels
Operational Efficiency
Radisson Hotels
Hospitality Technology
Open Apis
Guest Experience
AI In Hospitality
Cloud-Based PMS
Oracle
Hotel Management

The HotelTechInsider podcast interviews the top leaders at the convergence of hotels, travel and technology. Guests include founders, executives, top hoteliers and industry organization leadership. Find all of the episodes at hoteltechreport.com

PublishesTwice monthlyEpisodes74Founded7 years ago
Number of ListenersCategories
ManagementTechnologyBusiness

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Artwork for Hotel Tech Insider

Latest Episodes

What if the biggest mistake hotels make with technology isn’t adopting it too slowly—but using it to reinforce outdated assumptions about how guests want to interact with your property? In this episode, Matt Dybing, Co-Founder and COO of Nuvho, share... more

YouTube

What if 70% of your guests are willing to upgrade—but your pricing strategy is leaving that revenue on the table? In this episode, Erik Tengen, President of Hospitality at Plusgrade and former co-founder of Oaky, explains why the future of hotel prof... more

YouTube

What if your busiest check-in nights didn’t require a front-desk line at all—even when most guests booked through OTAs? In this episode, Fabio Passos, Owner & CEO of QDI USA Developments (a multi-property operator with hotels across Florida and Brazi... more

YouTube

What if the fastest way to improve service, upsells, and loyalty isn’t adding staff—but redesigning how guests communicate with your hotel?

In this episode, Greg Nawrocki, Director of Online Marketing at Linchris Hotel Corporation (30+ hotels across... more

YouTube

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Recent Guests

Matt Dybing
Co-founder and COO of Nuvo, revenue management outsourcing, tech and vendor integration
Nuvo
Episode: COO of Nuvho on Automating Hotel Revenue Strategy
Erik Tengen
President of Hospitality Upselling at Plusgrade and co-founder of Oaky
Plusgrade
Episode: President of Plusgrade on Agent-Ready Hotel Revenue
Fabio Passos
Owner and CEO of QDI USA Developments
QDI USA Developments
Episode: CEO of QDI USA on OTA-to-Direct Booking Plays
Michael Bohler
Founder of SUM Hospitality, managing three hotels in Swiss ski destinations
SUM Hospitality
Episode: Founder of SUM Hospitality on Running Hotels Remotely
Diego Fernández Pérez de Ponga
CEO of Port Hotels with extensive experience in hotel management and revenue management.
Port Hotels
Episode: CEO of Port Hotels on Eliminating Manual Work Portfolio Wide
Asli Kutlucan
CEO of TFE Hotels Europe with 35 years of experience in the hotel industry
TFE Hotels
Episode: CEO of TFE Hotels on Innovating Through Lab Hotels
Filip Linek
CEO of a family-oriented hotel group in the Czech Republic
Episode: PECR Hotels CEO on Solving the Labor Problem with Humanoids
Tariq Valani
Global SVP of Support Services at Accor, responsible for overseeing IT functions across 5,700 hotels.
Accor
Episode: Accor’s Global SVP on Centralizing IT Support for 5,700 Hotels
Fernando Vives
Chief Commercial Officer at Minor Hotels, responsible for overseeing sales, revenue management, distribution, and marketing.
Minor Hotels
Episode: Minor Hotels' Chief Commercial Officer on Automating 2 Million Daily Rate Changes

Host

Jordan Hollander
Host of Hotel Tech Insider

Reviews

4.9 out of 5 stars from 27 ratings
  • Please improve audio quality

    Your audio quality is far behind what I expect nowadays from a podcast. Please improve on your audio quality.

    Apple Podcasts
    3
    TEK101
    Germanya year ago
  • My train commute staple

    Great podcast that actually dives into the nitty gritty of hotel tech strategy with industry leaders. I take notes and usually walk away with at least 2-3 strategies or tools I can try that week for my hotel business.

    Apple Podcasts
    5
    Trasnf
    United States2 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Dives into practical tools and strategies you can apply next week.
Audio quality could be improved, but content is valuable for operators.
Great depth on hotel tech strategy with industry leaders.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#200
Ukraine/Technology

Talking Points

Recent interactions between the hosts and their guests.

President of Plusgrade on Agent-Ready Hotel Revenue
Q: What skills or characteristics should a hotelier have to be successful today?
Successful hoteliers see service as a sales opportunity and are focused on understanding guest needs to remove friction.
President of Plusgrade on Agent-Ready Hotel Revenue
Q: What is one thing that you believe about the hotel tech space that others in the industry would disagree with?
Big data is useless without small meaningful actions, emphasizing that insights must translate into actionable improvements.
CEO of QDI USA on OTA-to-Direct Booking Plays
Q: So how are you handling the data piece with your five hotels?
Fabio shares his method of consolidating financial statements using technology, particularly ChatGPT.
CEO of QDI USA on OTA-to-Direct Booking Plays
Q: Could you tell me a bit more about your properties?
Fabio describes the mix of branded and soft-branded hotels, mentioning the flexibility of operating as a soft brand.
CCO of CIC Hospitality on Using Tech to Scale a Complex Hotel Portfolio
Q: How are you using AI in those responses?
We rolled out AI based on a knowledge base to reduce response times from 24 hours to 2 minutes.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About Hotel Tech Insider

What is Hotel Tech Insider about and what kind of topics does it cover?

This series centers on the intersection of hospitality, travel, and technology, featuring senior hotel operators, tech executives, and industry leaders who drive digital transformation, revenue management, and guest experience. Episodes repeatedly explore topics like direct bookings, AI and data-driven personalization, PMS and tech stack integrations, and innovations that streamline operations while enhancing guest journeys. A standout thread is the pragmatic emphasis on implementing measurable tech improvements—from self-service check-in and mobile keys to AI-powered guest communications—while balancing brand needs, scalability, and profitability. The show frequently highlights real-world case studies across hotel portfolios of various siz... more

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Which podcasts are similar to Hotel Tech Insider?

These podcasts share a similar audience with Hotel Tech Insider:

1. HBR IdeaCast
2. All-In with Chamath, Jason, Sacks & Friedberg
3. Hospitality Daily Podcast
4. Prof G Markets
5. Hard Fork

How many episodes of Hotel Tech Insider are there?

Hotel Tech Insider launched 7 years ago and published 74 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Hotel Tech Insider?

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What guests have appeared on Hotel Tech Insider?

Recent guests on Hotel Tech Insider include:

1. Matt Dybing
2. Erik Tengen
3. Fabio Passos
4. Michael Bohler
5. Diego Fernández Pérez de Ponga
6. Asli Kutlucan
7. Filip Linek
8. Tariq Valani

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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