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Artwork for Hotel Tech Insider

Hotel Tech Insider

HotelTechReport
Artificial Intelligence
Revenue Management
Customer Experience
Hospitality Technology
Hospitality Industry
Hotel Technology
Guest Experience
Digital Transformation
Property Management System
Hotel Management
Sustainability
Covid-19
Property Management Systems
Penta Hotels
Mews
Wyndham Hotels and Resorts
AI In Hospitality
Technology Integration
Loyalty Programs
Automation

The HotelTechInsider podcast interviews the top leaders at the convergence of hotels, travel and technology. Guests include founders, executives, top hoteliers and industry organization leadership. Find all of the episodes at hoteltechreport.com

PublishesTwice monthlyEpisodes84Founded8 years ago
Number of ListenersCategories
TechnologyBusinessManagement

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Artwork for Hotel Tech Insider

Latest Episodes

What happens when an experienced hotel technology leader uses AI to extend what his team can build, analyze, and improve?

In this episode, Bill Legrand, Executive Director of Commercial Applications at VAI Resort in Glendale, Arizona, shares how he ... more

YouTube

What if the biggest opportunity in hotel technology isn’t making your team more efficient - but removing entire workflows from the equation? Kurien Jacob (KJ) of Highgate Technology Ventures argues that nearly every major hotel software category is n... more

YouTube

What if the biggest competitive advantage for the next generation of hotel owners is knowing when not to fly a flag?

In this episode, Skift Editor-in-Chief Sarah Kopit - formerly a managing editor at Bloomberg - joins Hotel Tech Insider to unpack wh... more

YouTube

How do you modernize the technology behind 70 hotels without overwhelming the people responsible for running them?

In this episode, Peter Twachtman, CEO of Lark Hospitality, explains how one of the fastest-growing independent hotel management groups... more

YouTube

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Recent Guests

Bill Legrand
Executive Director of Commercial Applications at VAI Resort
VAI Resort
Episode: How VAI Resort Built 12 Custom AI Apps
Kurien Jacob
Founder/CEO of Highgate Technology Ventures (HTV)
Highgate Technology Ventures
Episode: Highgate Technology Ventures on the Agentic Hotel Stack
Sarah Kopit
Skift Editor-in-Chief and former Bloomberg Managing Editor
Skift
Episode: Skift Editor-in-Chief on Why Hotels Are Going Independent
Peter Twachtman
CEO of Lark Hospitality
Lark Hospitality
Episode: Lark Hotels CEO on Building an AI-Ready Hotel Portfolio
Geoffrey Toffetti
CEO of Frontline Performance Group
Frontline Performance Group
Episode: CEO of Frontline Performance Group on Scaling Hotel Upselling with AI
Sloan Dean
Former CEO of Remington Hospitality
Remington Hospitality
Episode: $1.6B Hotel Portfolio CEO on Who Wins the AI Era
Aejaz Sodawala
CEO of Yanolja Cloud Solution
Yanolja Cloud Solution
Episode: CEO of Yanolja on AI Agents Running Hotels
Filip Rokic
Managing Director, Amano Group
Amano Group
Episode: Amano Group Managing Director on Scaling Hotels with Automation
Mirko Weber
Managing Director, Amano Group
Amano Group
Episode: Amano Group Managing Director on Scaling Hotels with Automation

Hosts

Jordan Hollander
Host of Hotel Tech Insider, frequent host guiding discussions on hotel technology strategy, AI adoption, and portfolio tech stacks.
Adrienne
Co-host and interview facilitator on Hotel Tech Insider; engages guests on technology strategy, AI, and hospitality trends.

Reviews

4.9 out of 5 stars from 30 ratings
  • Please improve audio quality

    Your audio quality is far behind what I expect nowadays from a podcast. Please improve on your audio quality.

    Apple Podcasts
    3
    TEK101
    Germany2 years ago
  • My train commute staple

    Great podcast that actually dives into the nitty gritty of hotel tech strategy with industry leaders. I take notes and usually walk away with at least 2-3 strategies or tools I can try that week for my hotel business.

    Apple Podcasts
    5
    Trasnf
    United States3 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Audio quality could be improved, but content is rich with practical hotel tech insights.
Good for commute listening due to deep dives into tech stacks and revenue tools across hotel portfolios.
Listeners value the actionable strategies and real-world case studies discussed by industry leaders.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#204
Canada/Technology

Talking Points

Recent interactions between the hosts and their guests.

How VAI Resort Built 12 Custom AI Apps
Q: How do you address security when building and deploying AI tools?
Create isolated development environments, implement single sign-on and strict access control, avoid exposing keys to AI, and consider internal LLMs so sensitive data never leaves the hotel's own infrastructure; security is treated as a core requirement from the start.
How VAI Resort Built 12 Custom AI Apps
Q: What were the key steps to start building internal AI apps at VAI Resort?
Start with data governance and a clear data foundation, then identify internal tooling gaps, leverage existing APIs (Salesforce, Marketing Cloud, Mailchimp) to pull data into a data lake/warehouse, and gradually build applications with in-house QA and security controls, emphasizing an isolated development environment and rapid, but controlled, iteration.
How VAI Resort Built 12 Custom AI Apps
Q: What categories of hotel software are more feasible to build in-house versus buy or use a vendor?
Core enterprise systems like PMS, payment processing, CRM, and POS are generally better off being bought or tightly integrated due to their maturity and risk, while ancillary or custom connectors and data workflows can be feasibly built in-house with structured data and API access.
Highgate Technology Ventures on the Agentic Hotel Stack
Q: What kinds of categories within hotel software do you think are most ripe for disruption by AI?
CRM, payments, revenue management, and the broader financial and operational orchestration layers are the areas most ripe for disruption, especially where AI can reduce human-driven inefficiencies and enable AI-native workflows across PMS, RMS, CRS, and distribution channels.
Highgate Technology Ventures on the Agentic Hotel Stack
Q: How is HTV structured financially and how do you approach investing if HTV is not a fund?
HTV operates independently and opportunistically, with capital contributed by the Highgate founders rather than external LPs. Investments are made with a focus on strategic value and are limited to a few per year to ensure prudence and alignment with long-term outcomes.

Audience Metrics

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Location
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Household Income
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Frequently Asked Questions About Hotel Tech Insider

What is Hotel Tech Insider about and what kind of topics does it cover?

This show centers on how technology is transforming hotel operations, revenue, and distribution. Episodes frequently explore AI-enabled platforms, unified tech stacks, and data-driven strategies for independent hotels, large hotel groups, and multi-property portfolios. Guests range from CEOs and operators to technology leaders, discussing real-world implementation of PMSs, revenue management tools, and loyalty/booking dynamics, along with change management, vendor partnerships, and the evolving role of brands versus independents. The format tends to provide practical takeaways—from cost-effective tech choices to actionable steps for scaling tech across portfolios—making it valuable for hoteliers, operators, and tech decision-makers explorin... more

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Which podcasts are similar to Hotel Tech Insider?

These podcasts share a similar audience with Hotel Tech Insider:

1. Prof G Markets
2. AI For Humans: Weekly AI News, Tools & Trends
3. Hotel Moment
4. The News Agents
5. Hospitality Daily Podcast

How many episodes of Hotel Tech Insider are there?

Hotel Tech Insider launched 8 years ago and published 84 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Hotel Tech Insider?

Recent guests on Hotel Tech Insider include:

1. Bill Legrand
2. Kurien Jacob
3. Sarah Kopit
4. Peter Twachtman
5. Geoffrey Toffetti
6. Sloan Dean
7. Aejaz Sodawala
8. Filip Rokic

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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