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Artwork for Matt Talks Hospitality: Real conversations for innovative hoteliers

Matt Talks Hospitality: Real conversations for innovative hoteliers

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Mews
Hospitality Industry
Revenue Management
Hospitality
Customer Experience
Artificial Intelligence
Guest Experience
AI In Hospitality
Atomize
Technology In Hospitality
Automation
Hospitality Technology
Community Building
Hotels
Hotel Operations
Loyalty Programs
User Experience
Revpar
Guest Profiles
Cybersecurity

Matt Talks Hospitality is a podcast for hoteliers who want to understand the technology, ideas and people shaping modern hospitality. Hosted by Mews CEO Matt Welle, each episode explores the tools, challenges and decisions behind how hotels work – and how they keep getting better. All episodes available here: hubs.ly/Q0350wrf0 Meet Matt beyond the podcast: www.linkedin.com/in/matth... more

PublishesWeeklyEpisodes71Founded9 years ago
Number of ListenersCategories
ManagementTechnologyBusiness

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Artwork for Matt Talks Hospitality: Real conversations for innovative hoteliers

Latest Episodes

When Gorjan Lazarov became the CEO of OREA Hotels & Resorts in 2016, direct bookings were at zero and guests chose the brand mainly for its locations. Ten years and 20 hotels later, guest ratings are through the roof and 60% of revenue comes in throu... more

YouTube

Hotels have always been in the business of trust: guests hand over their passports, their credit cards, their personal information and expect it to be safe. But this industry is a prime target for cybercrime. What are some of the most common threats ... more

The best guest experiences don’t come from SOPs. Hotels invest in training programs, but the moments guests talk about long after checkout are rarely the ones anyone planned for. Miru Schuurman, Guest Performance & Product Quality Manager at Amrâth H... more

Is it time we thought about the PMS as profit, not property management? Asian American Hotel Owners Association (AAHOA) represents nearly 20,000 hotel owners who operate 60% of all hotels in the US. Mews has recently become AAHOA’s official PMS. The ... more

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Recent Guests

Gorjan Lazarov
CEO of OREA Hotels & Resorts
OREA Hotels & Resorts
Episode: The CEO who proves hotels don't need OTAs to win ft. Gorjan Lazarov of OREA
Fleur van Leusden
CISO in the public sector, host of CISO Pluad (CISO Talks)
Public sector cybersecurity
Episode: Why hackers love hotels and how to fight back w/ Fleur van Leusden and Terry Brown
Terry Brown
Senior Director of Engineering at Mews
Mews
Episode: Why hackers love hotels and how to fight back w/ Fleur van Leusden and Terry Brown
Miru Schuurman
Guest performance and product quality manager at Amrâth Hotels
Amrâth Hotels
Episode: What hotel SOPs can never teach, with Miru Schuurman of Amrâth Hotels
Kamalesh Patel
Chairman of the Asian American Hotel Owners Association (AAHOA)
AAHOA
Episode: Profit vs property management with AAHOA’s Chairman Kamalesh (KP) Patel
Guido Lips
Co-founder and Head of Guest Experience and Culture at The July
The July (hotels in Amsterdam and London)
Episode: Aparthotel playbook and mindful check-ins with Guido Lips of The July
Suzanne Oxenaar
Curator and artistic director at Sweets Hotel
Sweets Hotel
Episode: Hotel rooms inside bridges: Suzanne Oxenaar on SWEETS’ bold idea
Robert-Jan Woltering
General Manager, De L'Europe Amsterdam
De L'Europe Amsterdam
Episode: Being a landmark hotel with Robert-Jan Woltering of De L'Europe
Inge Decuypere
Owner, C-Hotels
C-Hotels
Episode: A decade of growing a hotel group with Inge Decuypere of C-Hotels

Host

Matt Welle
CEO of Mews and host, who brings insights from his extensive background in technology and hospitality.

Reviews

5.0 out of 5 stars from 25 ratings
  • Lots of useful ideas!

    I like listening to this podcast! Lots of useful ideas. :)

    Apple Podcasts
    5
    ph3nOm215_
    Philippines3 months ago
  • Engaging and Informative

    The episodes are well-structured, and the guests consistently offer meaningful perspectives. I gain both practical advice and inspiration for improving hotel operations.

    Apple Podcasts
    5
    MiggyLM
    Philippines3 months ago
  • A good one for hoteliers

    Practical tips, insights. It has become my morning ritual, really enjoy it. The one about the puppies was nice and the snow hotel

    Apple Podcasts
    5
    PrimaryEarWorm
    Germany4 months ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Listeners appreciate the practical insights and tips provided, with many finding the episodes to be a valuable part of their daily routine.
The discussions often touch on contemporary challenges and innovations in the hospitality industry, resonating strongly with those in the sector.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

Why hackers love hotels and how to fight back w/ Fleur van Leusden and Terry Brown
Q: How do you handle user education and adoption of security practices in a busy hotel environment?
Education is essential but must be paired with usable defaults and practical controls; keep security posture visible via dashboards, and tailor training to real-world workflows to avoid burnout and low adoption.
Why hackers love hotels and how to fight back w/ Fleur van Leusden and Terry Brown
Q: What are the most effective security measures hotels should adopt today?
Implement single sign-on for centralized authentication, use passkeys as a strong MFA option, enforce role-based access, and maintain continuous security monitoring with rapid incident response; also map dependencies and have a robust business continuity plan.
Why hackers love hotels and how to fight back w/ Fleur van Leusden and Terry Brown
Q: Why is hospitality such a hot target for cyber criminals right now?
Because hotels collect valuable data (payments, personal information) and historically underinvested in security, attackers see a high chance of success and lucrative rewards, especially with the growth of easy-to-use hacking tools.
Hotel rooms inside bridges: Suzanne Oxenaar on SWEETS’ bold idea
Q: Can you talk me through, you're an unconventional hotelier, what's your inspiration behind turning real estate into hotels?
Suzanne explains that the Lloyd Hotel and later Sweets Hotel projects grew from a desire to welcome cultural guests and to share the cultural luggage of visitors, connecting guests to museums, theaters, and cultural institutes to create a community-aware hospitality model.
Being a landmark hotel with Robert-Jan Woltering of De L'Europe
Q: And how do you create a culture where, when you're not around, they deliver that kind of experience?
Autonomy and empowerment are key: motivate staff, give them freedom to act, and ensure every employee experiences the hotel by staying as a guest at least once a year to understand the guest perspective. Training, consistent coaching, and critiquing with a clear 'why' help staff internalize the standards without stifling personality.

Audience Metrics

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Frequently Asked Questions About This Podcast

What is This Podcast about and what kind of topics does it cover?

The content is heavily centered around technology and innovation in the hospitality industry, discussing various aspects such as revenue management, automation, and the impact of artificial intelligence on hotel operations. Interviews feature industry experts who share insights into their experiences and the changing landscape of hospitality, with a focus on building genuine guest experiences through technology and community engagement. Exceptional stories combine personal journeys with practical strategies, including unique hotel concepts and challenges faced in hiring and retaining staff post-COVID-19. By featuring diverse guests from social enterprises to hospitality technology leaders, it also highlights the intersection of social impac... more

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These podcasts share a similar audience with this podcast:

1. The South East Asia Travel Show

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this podcast launched 9 years ago and published 71 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on this podcast?

Recent guests on this podcast include:

1. Gorjan Lazarov
2. Fleur van Leusden
3. Terry Brown
4. Miru Schuurman
5. Kamalesh Patel
6. Guido Lips
7. Suzanne Oxenaar
8. Robert-Jan Woltering

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