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Artwork for Matt Talks Hospitality: Real conversations for innovative hoteliers

Matt Talks Hospitality: Real conversations for innovative hoteliers

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Mews
Hospitality Industry
Guest Experience
Hospitality
Digital Guest Journey
Upselling
Cloud Technology
Automation
Property Management System
Kiosks
Revenue Management
Customer Experience
AI In Hospitality
Direct Bookings
Reservation Systems
Personalized Services
Customer Relationship Management
Customer Loyalty
Independent Hotels
Employee Retention

Matt Talks Hospitality is a podcast for hoteliers who want to understand the technology, ideas and people shaping modern hospitality. Hosted by Mews CEO Matt Welle, each episode explores the tools, challenges and decisions behind how hotels work – and how they keep getting better. All episodes available here: hubs.ly/Q0350wrf0 Meet Matt beyond the podcast: www.linkedin.com/in/matth... more

PublishesWeeklyEpisodes65Founded9 years ago
Number of ListenersCategories
ManagementTechnologyBusiness

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Artwork for Matt Talks Hospitality: Real conversations for innovative hoteliers

Latest Episodes

De L’Europe Amsterdam recently became the first hotel in the Netherlands to earn a record three MICHELIN Keys. Open since 1896, De L’Europe Amsterdam carries a long history. What makes it stand out? And what comes with running the landmark everyone m... more

YouTube

How do you grow from one hotel into a group and don’t become a rigid chain? Inge Decuypere, Owner of C-Hotels, breaks down the operational choices and technology decisions that enabled their growth from a single property to a multi-hotel group along ... more

YouTube

Vicky Irwin has spent over six years shaping how Mews looks, sounds and feels as the company's Creative Director. In light of Mews launching a new identity, she joins Matt to talk about branding in hospitality. What is a brand when you strip away the... more

YouTube

Can a hotel brand successfully scale while building social impact into its business model? The Social Hub, now certified as a B Corp, is built on the belief that a hotel can serve its city as much as its guests. The Social Hub’s Founder and CEO, Char... more

YouTube

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Recent Guests

Robert-Jan Woltering
General Manager, De L'Europe Amsterdam
De L'Europe Amsterdam
Episode: Being a landmark hotel with Robert-Jan Woltering of De L'Europe
Inge Decuypere
Owner, C-Hotels
C-Hotels
Episode: A decade of growing a hotel group with Inge Decuypere of C-Hotels
Floris Licht
Hotel General Manager and Founder of Hotels for Trees
Hotels for Trees
Episode: How skipping housekeeping can plant a forest, with Floris Licht
Jan van Hövell
Founder of Klabu, which builds clubhouses for refugees
Klabu
Episode: Sports, refugee clubhouses and a new idea of hospitality with Jan van Hövell
Wouter Geerts
Director of Market Research at Mews
Mews
Episode: AI and other key trends changing hospitality in 2026 with Wouter Geerts
Maria Mänty
Sales director from the Snow Hotel Family
Arctic Snow Hotel & Glass Igloos
Episode: Seasonality and revenue in a hotel carved from ice, with Maria Mänty
Maurits Bots
Hotelier and IT Director at WestCord Hotels
WestCord Hotels
Episode: The push and pull of automating hotel operations
Matthew Parker
Runs the talent acquisition team at Mews, facilitating a significant number of hires each year.
Mews
Episode: Why hotels struggle to hire and keep their staff
Diogo Vaz Ferreira
Formerly with Clink Hostels; consultant specializing in commercial performance and digital transformation
Episode: Why hostels hold the tech lessons hotels need to know

Host

Matt Welle
CEO of Mews and host, who brings insights from his extensive background in technology and hospitality.

Reviews

5.0 out of 5 stars from 24 ratings
  • Lots of useful ideas!

    I like listening to this podcast! Lots of useful ideas. :)

    Apple Podcasts
    5
    ph3nOm215_
    Philippines2 months ago
  • Engaging and Informative

    The episodes are well-structured, and the guests consistently offer meaningful perspectives. I gain both practical advice and inspiration for improving hotel operations.

    Apple Podcasts
    5
    MiggyLM
    Philippines2 months ago
  • A good one for hoteliers

    Practical tips, insights. It has become my morning ritual, really enjoy it. The one about the puppies was nice and the snow hotel

    Apple Podcasts
    5
    PrimaryEarWorm
    Germany2 months ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Listeners appreciate the practical insights and tips provided, with many finding the episodes to be a valuable part of their daily routine.
The discussions often touch on contemporary challenges and innovations in the hospitality industry, resonating strongly with those in the sector.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

Being a landmark hotel with Robert-Jan Woltering of De L'Europe
Q: And how do you create a culture where, when you're not around, they deliver that kind of experience?
Autonomy and empowerment are key: motivate staff, give them freedom to act, and ensure every employee experiences the hotel by staying as a guest at least once a year to understand the guest perspective. Training, consistent coaching, and critiquing with a clear 'why' help staff internalize the standards without stifling personality.
A decade of growing a hotel group with Inge Decuypere of C-Hotels
Q: Can you share more about Ask Whisper and how AI-enabled guest communication is being used?
Ask Whisper automates initial guest inquiries via WhatsApp from reservation onward, handling common questions like parking and check-in timing, reducing manual work and speeding up responses; human staff step in when needed.
A decade of growing a hotel group with Inge Decuypere of C-Hotels
Q: What role has technology played in your scaling journey and how do you manage adopting new features across many hotels?
Technology is central for efficiency and insights. We pilot new features in a single hotel, gather feedback, then scale if successful. We rely on a dedicated staff member to monitor updates and translate them into practical workflows across the group.
A decade of growing a hotel group with Inge Decuypere of C-Hotels
Q: How does C-Hotels decide when to grow and how to integrate new properties into the portfolio?
We look for hotels that fit our mindset, brand identity, and the ability to maintain our level of quality and culture; growth is purposeful and slow when necessary, rather than chasing numbers. If a property aligns, we proceed; otherwise we stay at the current site.
Branding in hospitality with Mews Creative Director Vicky Irwin
Q: What are the elements that you're really proud of in the end that you're excited to see out in the world?
I love our new brand symbol and the statement 'impact you can't ignore' because it communicates so much in our rebranding effort.

Audience Metrics

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Frequently Asked Questions About This Podcast

What is This Podcast about and what kind of topics does it cover?

The content is heavily centered around technology and innovation in the hospitality industry, discussing various aspects such as revenue management, automation, and the impact of artificial intelligence on hotel operations. Interviews feature industry experts who share insights into their experiences and the changing landscape of hospitality, with a focus on building genuine guest experiences through technology and community engagement. Exceptional stories combine personal journeys with practical strategies, including unique hotel concepts and challenges faced in hiring and retaining staff post-COVID-19. By featuring diverse guests from social enterprises to hospitality technology leaders, it also highlights the intersection of social impac... more

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this podcast launched 9 years ago and published 65 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on this podcast?

Recent guests on this podcast include:

1. Robert-Jan Woltering
2. Inge Decuypere
3. Floris Licht
4. Jan van Hövell
5. Wouter Geerts
6. Maria Mänty
7. Maurits Bots
8. Matthew Parker

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