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Matt Talks Hospitality

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Mews
Guest Experience
Hospitality Industry
Hospitality
Digital Guest Journey
Upselling
Cloud Technology
Automation
Property Management System
Kiosks
Revenue Management
Customer Experience
AI In Hospitality
Personalized Services
Reservation Systems
Direct Bookings
Customer Relationship Management
Customer Loyalty
Independent Hotels
Employee Retention

Matt Talks Hospitality is a podcast for hoteliers who want to understand the technology, ideas and people shaping modern hospitality. Hosted by Mews CEO Matt Welle, each episode explores the tools, challenges and decisions behind how hotels work – and how they keep getting better. All episodes available here: hubs.ly/Q0350wrf0 Meet Matt beyond the podcast: www.linkedin.com/in/matth... more

PublishesTwice weeklyEpisodes50Founded8 years ago
Number of ListenersCategories
ManagementBusiness

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Artwork for Matt Talks Hospitality

Latest Episodes

A five-star hotel and a Michelin-starred restaurant that welcome dogs? There’s a big difference between a hotel that embraces pets and one that simply tolerates them. Dean Culpan, General Manager of South Place Hotel in London, has built a dog-friend... more

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When Luka Berger landed a summer job as a housekeeper at Yellowstone National Park, he didn’t expect it to inspire his whole career trajectory. But seeing staff juggle walkie-talkies and race between rooms to remain on top of housekeeping tasks ultim... more

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AI in hospitality so far meant chatbots and big promises, while hotel teams still worked using manual checklists and post-it notes. Matt talks about the rise of AI agents and how the next wave will move fast for hotels built on the right tech stack. ... more

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When Maurits Bots stepped into the Hotel ICT Specialist role at WestCord Hotels, some properties still ran on legacy systems. Others used Mews like the old PMS. He didn’t set out to replace tools, but rather to rebuild how the work gets done. “The fa... more

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Recent Guests

Maurits Bots
Hotelier and IT Director at WestCord Hotels
WestCord Hotels
Episode: The push and pull of automating hotel operations
Matthew Parker
Runs the talent acquisition team at Mews, facilitating a significant number of hires each year.
Mews
Episode: Why hotels struggle to hire and keep their staff
Diogo Vaz Ferreira
Formerly with Clink Hostels; consultant specializing in commercial performance and digital transformation
Episode: Why hostels hold the tech lessons hotels need to know
Dina Belon
President at Stay Pineapple
Stay Pineapple
Episode: The art of unscripted hospitality with Dina Belon
Charlie Delamare
Retired hotelier turned tech expert focused on aiding hotels in leveraging innovation
Mews
Episode: How AI is already simplifying hotel operations with Charlie Delamare
Claudia Meglin
Former hotelier and consultant specializing in hospitality software implementation
Independent Consultant
Episode: New PMS, same chaos? What hotels get wrong about changing tech
Henry Blackman
Director of Products Go-To-Market Strategy at Mews
Mews
Episode: Hotel pricing and revenue strategies shaped by data
Manisha Athukorala
Expert in hospitality technology with a background in banking and product development.
Episode: The joy of PMS migration with Manisha Athukorala
Joe Pettigrew
Group Chief Commercial Officer at L&R Hotels
L&R Hotels
Episode: Best hospitality investment strategies with Joe Pettigrew

Host

Matt Welle
Host of Matt Talks Hospitality

Chart Rankings

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Talking Points

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How a five-star London hotel turns pet-friendly luxury into revenue, with Dean Culpan
Q: What advice would you give to hotels considering becoming dog-friendly?
Start with clear communication on your website and ensure that dog-friendly amenities enhance the luxury experience for guests.
How a five-star London hotel turns pet-friendly luxury into revenue, with Dean Culpan
Q: How do you target dog owners?
We primarily use SEO strategies to focus on dog-related keywords and collaborate with OTAs that specialize in pet-friendly accommodations.
How a five-star London hotel turns pet-friendly luxury into revenue, with Dean Culpan
Q: What drew you to your current role at South Place Hotel and the luxury space?
The need to improve the leisure side of the business, especially concerning pet-friendliness, drove Dean to develop a strategy embracing dog lovers.
Why hostels hold the tech lessons hotels need to know
Q: What's something that you think our industry should finally solve with technology?
Integrate all data into a single dashboard to improve data management and decision-making processes in hospitality.
Why hostels hold the tech lessons hotels need to know
Q: If you were to have your own hostel and you'd had to build a tech stack from the ground up, like, what are the biggest, most important components?
Start with a lightweight and flexible PMS that integrates well with other systems, ensuring they communicate effectively for smooth operations.

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Frequently Asked Questions About Matt Talks Hospitality

What is Matt Talks Hospitality about and what kind of topics does it cover?

Focused on the modern hospitality industry, this series engages listeners with discussions around the integration of technology, innovative ideas, and the human element essential to hotel operations. Episodes cover a variety of pertinent topics including automation in hotel operations, the challenges of staff retention and recruitment post-pandemic, and the evolving role of AI in enhancing guest experiences. With guest insights from seasoned hoteliers and technology experts, listeners gain invaluable perspectives on how to navigate the changing landscape of hospitality. Noteworthy is the emphasis on not just operational efficiency but also the importance of creating genuine connections with guests, making it a unique offering in the realm o... more

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Which podcasts are similar to Matt Talks Hospitality?

These podcasts share a similar audience with Matt Talks Hospitality:

1. The Diary Of A CEO with Steven Bartlett
2. Twenty Thousand Hertz

How many episodes of Matt Talks Hospitality are there?

Matt Talks Hospitality launched 8 years ago and published 50 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Matt Talks Hospitality?

Recent guests on Matt Talks Hospitality include:

1. Maurits Bots
2. Matthew Parker
3. Diogo Vaz Ferreira
4. Dina Belon
5. Charlie Delamare
6. Claudia Meglin
7. Henry Blackman
8. Manisha Athukorala

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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