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Matt Talks Hospitality

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Mews
Guest Experience
Hospitality Industry
Hospitality
Digital Guest Journey
Upselling
Cloud Technology
Automation
Property Management System
Kiosks
Revenue Management
Customer Experience
AI In Hospitality
Personalized Services
Customer Relationship Management
Reservation Systems
Direct Bookings
Customer Loyalty
Independent Hotels
Staffing Shortages

Welcome to Matt Talks Hospitality, a hospitality podcast where every episode is tailored for hoteliers.Your host, Matt Welle, Mews CEO, has spent over two decades in the hospitality industry. He shares valuable lessons and insights to help you fine-tune and improve your business. He brings together hospitality and tech experts to dive into hotel operations, revenue management, and more.As the CEO ... more

PublishesTwice weeklyEpisodes42Founded8 years ago
Number of ListenersCategories
BusinessManagement

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Artwork for Matt Talks Hospitality

Latest Episodes

Hotels count rooms, hostels count beds. But as hotel commercial performance and technology consultant Diogo Vaz Ferreira explains, that doesn’t mean hostel revenue management is simpler. Quite the opposite. Where they do differ is their approach to t... more

Hospitality is at its best when everything just works. That’s the idea behind the very first Mews Summer Release, aptly named Smooth Operations. It's a bundle of new Mews features intended to make hotel operations (and stays) smoother. Think guest ID... more

YouTube

What happens when you hire for personality? That’s how Staypineapple built a culture where staff aren’t afraid to be themselves at the front desk, where genuine interactions win over guests and where hospitality feels authentic, not scripted. The hot... more

YouTube

Michael Coscetta, President of Mews, knows how to build and scale global business teams in high-growth industries. He also spends about half of every year staying in hotels, which makes him an expert on loyalty programs from the guest perspective. In... more

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Recent Guests

Dina Belon
President at Stay Pineapple
Stay Pineapple
Episode: The art of unscripted hospitality with Dina Belon
Charlie Delamare
Retired hotelier turned tech expert focused on aiding hotels in leveraging innovation
Mews
Episode: How AI is already simplifying hotel operations with Charlie Delamare
Claudia Meglin
Former hotelier and consultant specializing in hospitality software implementation
Independent Consultant
Episode: New PMS, same chaos? What hotels get wrong about changing tech
Henry Blackman
Director of Products Go-To-Market Strategy at Mews
Mews
Episode: Hotel pricing and revenue strategies shaped by data
Manisha Athukorala
Expert in hospitality technology with a background in banking and product development.
Episode: The joy of PMS migration with Manisha Athukorala
Joe Pettigrew
Group Chief Commercial Officer at L&R Hotels
L&R Hotels
Episode: Best hospitality investment strategies with Joe Pettigrew
Ellen Hartelius
Product Director at Atomize with a background in product design and management.
Atomize
Episode: The magic of Atomize RMS with Ellen Hartelius
Susanne Sandler
General Manager of Fintech at Mews
Mews
Episode: Why multicurrency matters in hotel payments with Susanne Sandler
Timur Dikman
Solutions architect and account manager at Mews
Mews
Episode: Building a high performing hotel tech stack with Timur Dikman

Host

Matt Welle
Host of a hospitality-focused podcast and CEO of Mews, with over two decades of experience in the hospitality industry, focusing on technology, operations, and innovative insights.

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How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

Are your hotel guests loyal, or just collecting points? With Michael Coscetta
Q: If there is no loyalty programs anymore, how will your travel behavior change overnight?
I would start to seek out unique experiences and memorable stays rather than relying on points or status for hotel choices.
Are your hotel guests loyal, or just collecting points? With Michael Coscetta
Q: What do you think about the current loyalty programs?
They often just provide automatic discounts for future stays rather than true loyalty rewards, and hotels should focus on creating personalized and memorable experiences instead.
New PMS, same chaos? What hotels get wrong about changing tech
Q: What do you think often triggers hotels to decide to change their PMS?
Hotels often want to enhance their technology capabilities and improve guest experiences, leading them to seek new PMS options.
New PMS, same chaos? What hotels get wrong about changing tech
Q: What makes a perfect deployment of a new PMS?
Clear project management, understanding the new software, and thorough communication with the team are critical for a successful deployment.
New PMS, same chaos? What hotels get wrong about changing tech
Q: What are the biggest misconceptions about changing to a new PMS?
Many believe they can simply transfer existing data to a new system without considering necessary changes in their processes and configurations.

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Frequently Asked Questions About Matt Talks Hospitality

What is Matt Talks Hospitality about and what kind of topics does it cover?

The podcast focuses on the intersection of hospitality and technology, aiming to enlighten hoteliers on industry advancements and operational efficiencies. With a vast array of topics, discussions often revolve around revenue management practices, property management systems (PMS), and the implementation of technology to elevate guest experiences. Notably, episodes bring in experts from various tech companies, providing insights into how innovation in hospitality can enhance overall service without compromising the personal touch that defines successful hospitality. The format allows for engaging storytelling combined with practical advice suitable for decision-makers in the hospitality sector.

Where can I find podcast stats for Matt Talks Hospitality?

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How many listeners does Matt Talks Hospitality get?

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What are the audience demographics for Matt Talks Hospitality?

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How many subscribers and views does Matt Talks Hospitality have?

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Which podcasts are similar to Matt Talks Hospitality?

These podcasts share a similar audience with Matt Talks Hospitality:

1. All-In with Chamath, Jason, Sacks & Friedberg

How many episodes of Matt Talks Hospitality are there?

Matt Talks Hospitality launched 8 years ago and published 42 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Matt Talks Hospitality?

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Where can I see ratings and reviews for Matt Talks Hospitality?

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What guests have appeared on Matt Talks Hospitality?

Recent guests on Matt Talks Hospitality include:

1. Dina Belon
2. Charlie Delamare
3. Claudia Meglin
4. Henry Blackman
5. Manisha Athukorala
6. Joe Pettigrew
7. Ellen Hartelius
8. Susanne Sandler

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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