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Artwork for Matt Talks Hospitality: Real conversations for innovative hoteliers

Matt Talks Hospitality: Real conversations for innovative hoteliers

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Mews
Hospitality Industry
Revenue Management
Hospitality
Customer Experience
Artificial Intelligence
Guest Experience
AI In Hospitality
Atomize
Technology In Hospitality
Automation
Hospitality Technology
Community Building
Hotels
Hotel Operations
Loyalty Programs
User Experience
Revpar
Guest Profiles
Cybersecurity

Matt Talks Hospitality is a podcast for hoteliers who want to understand the technology, ideas and people shaping modern hospitality. Hosted by Mews CEO Matt Welle, each episode explores the tools, challenges and decisions behind how hotels work – and how they keep getting better. All episodes available here: hubs.ly/Q0350wrf0 Meet Matt beyond the podcast: www.linkedin.com/in/matth... more

PublishesWeeklyEpisodes86Founded9 years ago
Number of ListenersCategories
ManagementBusinessTechnology

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Artwork for Matt Talks Hospitality: Real conversations for innovative hoteliers

Latest Episodes

Guest data is the most underused asset in most hotels. It sits fragmented across the PMS, the OTA, the spa system and a dozen other touchpoints, and most of it never gets acted on. In this episode, Matt puts the spotlight on three CRM solutions from ... more

YouTube

When you deploy tech the right way, it makes you more revenue, more money. That's hard to prove, since a hotel changes more than one thing at once. Today we bring the data. Mews ran one of its most rigorous studies, across over 6,000 hotels, isolatin... more

YouTube

What if the room was the least interesting thing about your hotel? Jim Deters looked at a ski town in Colorado and decided to build something else entirely: a tribe. He is the founder and CEO of Gravity Haus, an adventure lifestyle hotel and membersh... more

YouTube

Have lifestyle hotels gotten worse? Eric Jafari has built hospitality companies from the ground up across Europe, multiple times over. He co-founded Locke, edyn and Birch, led a £1.5bn pan-European development platform, and is now building AENDRE, a ... more

YouTube

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Number of Listeners
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Recent Guests

Jim Deters
Founder and CEO of Gravity Haus
Gravity Haus
Episode: The accidental hotelier who made membership more profitable than lodging. Ft. Jim Deters of Gravity Haus
Eric Jafari
Entrepreneur behind Aendre and former co-founder of Locke, edyn and Birch
Aendre / former Locke and edyn
Episode: Have lifestyle hotels run out of steam? Ft. Eric Jafari of AENDRE
Cole Rubin
Co-founder and CEO of Conduit
Conduit
Episode: Late checkouts, AI agents and the future of guest communication with Cole Rubin of Conduit
Elise Roberts
General Manager of The Gallivant, a boutique hotel
The Gallivant
Episode: How small properties can outrun chains with tech ft. Elise Roberts of Happiness Hospitality
Frédéric Robles
CEO and co-founder of Namastay
Namastay
Episode: Ex-lawyer turned founder on reimagining hotel direct booking engine ft. Frédéric Robles of Namastay
Lou Zameryka
Leads Hotel Enterprise and Connectivity Partnerships at Airbnb
Airbnb
Episode: Hotel gyms: Tick-box afterthought or an untapped opportunity? Ft. Lou Zameryka of Airbnb & Borivoj Vokrinek of Cushman & Wakefield
Borivoj Vokrinek
Strategic advisory and head of hospitality research
Cushman & Wakefield
Episode: Hotel gyms: Tick-box afterthought or an untapped opportunity? Ft. Lou Zameryka of Airbnb & Borivoj Vokrinek of Cushman & Wakefield
Conor Winders
VP of Product and Engineering, Back Office
Mews
Episode: Meet the five new Mews products transforming how hotels work
Peter Twachtman
CEO of Lark Hotels
Lark Hotels
Episode: Hotels under 150 keys: Lark CEO Peter Twachtman on scaling boutique hospitality

Host

Matt Welle
Host of the show; CEO of Mews; long-running host with deep involvement in hospitality tech and product strategy.

Reviews

5.0 out of 5 stars from 179 ratings
  • Hospitality tech good reliable content!

    Good and relevant hospitality tech conversations very far from the fluff you see online.

    Apple Podcasts
    5
    tinchorosario
    Spain16 days ago
  • Great to stay in the loop

    Super nice if you want to stay up to date on what’s happening in the industry and how technology is changing the way we interact with our customers

    Apple Podcasts
    5
    JamshedK
    Indiaa month ago
  • Great show!

    keep coming back to this one, great if you’re in hotels or hospitality! Super engaging and fun.

    Apple Podcasts
    5
    Darthozzan
    Swedena month ago
  • A must if you’re a hotelier

    Very refreshing take on the hospitality industry.

    Apple Podcasts
    5
    DoroNik
    Netherlands2 months ago
  • Great listen!

    If you’re into the tech hospitality space this is the pod for you. Great listen as always and I always look forward to these!

    Apple Podcasts
    5
    Agnasak
    Spain2 months ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

The host delivers clear, actionable takeaways without hype, making it a reliable resource for hoteliers.
Listeners praise practical, down-to-earth insights and real-world hospitality tech learnings.
Guests are described as consistently knowledgeable, with valuable industry perspectives.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

The accidental hotelier who made membership more profitable than lodging. Ft. Jim Deters of Gravity Haus
Q: Why rebrand the traditional receptionist role to 'House Experience Specialist' and how has that evolved?
The rebranding reflects a shift from transaction-focused check-ins to delivering authentic hospitality; the role emphasizes understanding guests' motivations, making them feel seen, and using technology to free time for meaningful guest interactions.
The accidental hotelier who made membership more profitable than lodging. Ft. Jim Deters of Gravity Haus
Q: What technology do you build yourself versus what do you buy off the shelf, and what is Gravity Haus' tech strategy?
Gravity Haus relies on a modern core system with Mews as the backbone, complemented by a home-grown membership component and HubSpot for member profiles to unify guest data and experiences across all properties.
Meet the five new Mews products transforming how hotels work
Q: What is Mews Automations and how does it work?
Automations are built to let hoteliers design custom flows triggered by actual events inside the PMS, with drag-and-drop templates and an agentic mode that can build flows for you, aiming for consistent, automated outcomes across shifts.
How small properties can outrun chains with tech ft. Elise Roberts of Happiness Hospitality
Q: Is there something you wish Mews would build as a feature?
They discuss enhancements to the booking engine, direct-booking promos, and better integrations for subscriptions and memberships to simplify operations and improve direct bookings.
How small properties can outrun chains with tech ft. Elise Roberts of Happiness Hospitality
Q: Is there something missing today that you'd love to add in the next year?
Plans include moving to Mews POS, replacing a yoga class booking app, and migrating from Microsoft to Google Workspace, plus automation to streamline personalized sales processes.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

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Frequently Asked Questions About This Podcast

What is This Podcast about and what kind of topics does it cover?

A practical, technology-forward show focused on hospitality operations and guest experience, with frequent dives into hotel tech stacks, AI, cybersecurity, and data-driven decision making. Episodes feature founders, hoteliers, and product leaders who share real-world lessons on direct bookings, back-office automation, guest messaging, wellness investments, and culture-driven service. The format tends to mix implementation tips, strategic debates (open vs closed ecosystems, cloud-native platforms), and humane, staff-centered approaches to technology adoption. A standout aspect is the emphasis on human-in-the-loop and culture as a differentiator, alongside concrete product and vendor insights from a consistent host with deep industry ties. Th... more

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1. All-In with Chamath, Jason, Sacks & Friedberg
2. Prof G Markets
3. The Prof G Pod with Scott Galloway
4. The Rest Is Politics: US
5. My First Million

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this podcast launched 9 years ago and published 86 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on this podcast?

Recent guests on this podcast include:

1. Jim Deters
2. Eric Jafari
3. Cole Rubin
4. Elise Roberts
5. Frédéric Robles
6. Lou Zameryka
7. Borivoj Vokrinek
8. Conor Winders

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