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Dealer Driven

NADA
NADA
F&I
NADA Academy
Used Vehicle Market
Dealership Workforce Study
Artificial Intelligence
Automotive Industry
Carfax
Financial Literacy
Warranty Audits
Used Vehicle Investment Management
Compliance
Marketing Automation
Warranty Documentation
Customer Trust
Inventory Management
Forecasting
Inventory
California EV Mandate
Right To Repair

Welcome to Dealer Driven! A podcast all about your industry, from your association, focused on amplifying your success. Join hosts Camron Wilson and Michael Hayes as they explore the daily challenges and opportunities dealerships face and how to navigate through them. These 15 to 20-minute drive-time episodes will highlight the best ideas for opportunities and solutions to operational challenges y... more

PublishesMonthlyEpisodes26Foundeda year ago
Number of ListenersCategory
Technology

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Artwork for Dealer Driven

Latest Episodes

The market isn’t just changing, it’s shifting fast enough to challenge even the most experienced dealers. So how do you make confident decisions when the landscape keeps moving?

In this episode of Dealer Driven, we sit down with Dale Pollak, founder... more

Warranty repairs are a key part of running a successful dealership, but they can be complex, and all the different coverages can be confusing.

In this episode of Dealer Driven, hosts Camron Wilson and Michael Hayes are joined by Leigh Yates, instruc... more

In this episode of Dealer Driven, Camron Wilson and Michael Hayes sit down with Patrick Manzi, Chief Economist at the National Automobile Dealers Association (NADA), to break down what really happened in the auto market during Q1 2026 and what it mea... more

Financial literacy is at the core of every vehicle purchase, but it is often overlooked in the buying process. From understanding loan terms to making confident financial decisions, customers depend on clear and simple information when stepping into ... more

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Recent Guests

Dale Pollak
Founder of E-Auto; creator of the Velocity Method of Management; author on used-vehicle investment management
E-Auto
Episode: Used Vehicle Investment Management for Today's Market
Leigh Yates
Instructor at NADA Academy
NADA Academy
Episode: Demystifying Warranties: Audits, Chargebacks and Compliance
Celia Winslow
President and CEO, American Financial Services Association (AFSA)
American Financial Services Association (AFSA)
Episode: Financial Literacy in the Showroom: Building Trust with Every Deal
Joe Akers
Dealership management consultant
Independent consultant
Episode: Owning Your Data: Protecting Dealer Independence in the Digital Age
Rob Cochran
2026 Chairman, No. 1 Cochran
No. 1 Cochran
Episode: Rob Cochran’s 2026 Vision for Dealers & NADA
Ivette Rivera
Senior Vice President of Legislative Affairs, NADA
NADA
Episode: What If NADA Wasn’t There? A Holiday Lesson in Advocacy
Michael Harrington
Vice President of Legislative Affairs, NADA
NADA
Episode: What If NADA Wasn’t There? A Holiday Lesson in Advocacy
Kim Saylor
Senior Director of Fixed Operations Marketing at CDK Global
CDK Global
Episode: Turning Service Into a Competitive Advantage with Smart Technology
Andy Seidenman
Instructor at NADA Academy and expert in modern retailing, dealer website management, and CRM implementation
NADA Academy
Episode: Using AI in the Dealership

Hosts

Michael Hayes
Host of Dealer Driven; co-presenter; experienced in dealership leadership and NADA association discussions
Camron Wilson
Co-host and host of Dealer Driven; focuses on technology and operations for dealerships

Reviews

5.0 out of 5 stars from 9 ratings
  • Great content.

    Having just graduated from the Dealer Academy this is a very useful tool. It is nice to hear the instructors that you spent time with giving you reminders and further advice. Love this podcast!

    Apple Podcasts
    5
    Jeremy GSM
    United Statesa year ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

The show consistently highlights education resources from NADA and partners.
Content is data-focused and policy-aware, useful for budgeting and planning.
Audiences appreciate coverage of AI and tech in the service and sales process.
Listeners note practical, actionable guidance for dealership operations.
Guests bring high-level expertise with real-world examples.

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Talking Points

Recent interactions between the hosts and their guests.

Demystifying Warranties: Audits, Chargebacks and Compliance
Q: What are some ways dealers can protect themselves from audit liability beyond thorough documentation?
Invest in staff education and a repository of warranty information, use OEM resources like VIN-based warranty lookups, implement live claim editing tools, have dedicated warranty administrators, and consider third-party processors only with caution and clear contracts that do not expose the dealer to increased risk.
Demystifying Warranties: Audits, Chargebacks and Compliance
Q: So Leigh, what are the top reasons that dealerships are charged back in warranty audits?
The top reason is missing or incomplete documentation on claims, including inadequate write-ups, missing diagnostic data, and missing signatures or time-punch evidence; good documentation backed by proper coding and authorization minimizes chargebacks.
Used Vehicle Investment Management for Today's Market
Q: How should dealers adjust pricing and presentation in light of market changes and the FTC actions mentioned?
Pricing should reflect the vehicle's true risk and opportunity profile, weighting cost to market, days of supply, and popularity, with aggressive pricing for high-cost, low-supply vehicles and more patient strategies for low-cost, high-demand ones.
Used Vehicle Investment Management for Today's Market
Q: So, Dale, what's the biggest mistake you're still seeing dealers make today, even with all the experience we have in the industry?
The biggest mistake is chasing volume by simply increasing inventory, which ignores the capital and ROI dynamics of today; it's wiser to extract more value from existing inventory and manage it like an investment.
NADA Quarterly Economic Report—Q4 & 2025 Review and 2026 Preview
Q: What should dealers and listeners take away from this episode as they prepare for 2026?
Keep a broad mix of affordable options on the lot to attract the widest pool of buyers, and leverage potential rate relief and tax policy changes to bolster affordability for entry-level customers.

Audience Metrics

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Frequently Asked Questions About Dealer Driven

What is Dealer Driven about and what kind of topics does it cover?

This show centers on dealership operations, economics, technology, and policy as they affect modern automotive retail. Episodes frequently dissect profitability strategies, data ownership, warranty compliance, and how AI and digital tools can improve service, marketing, and the customer experience. A recurring thread is navigating macro trends (inflation, rates, EV adoption) while leveraging education from industry associations to drive practical outcomes for dealers. Notable strengths include data-driven frameworks for vehicle management, concrete guidance on audits and compliance, and forward-looking conversations about AI, DMS, and workforce development, making it useful for both frontline staff and leadership evaluating tech investments... more

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Which podcasts are similar to Dealer Driven?

These podcasts share a similar audience with Dealer Driven:

1. Car Dealership Guy Podcast
2. Morning Wire
3. The Joe Rogan Experience
4. Automotive News Daily Drive
5. PBD Podcast

How many episodes of Dealer Driven are there?

Dealer Driven launched a year ago and published 26 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Dealer Driven?

Recent guests on Dealer Driven include:

1. Dale Pollak
2. Leigh Yates
3. Celia Winslow
4. Joe Akers
5. Rob Cochran
6. Ivette Rivera
7. Michael Harrington
8. Kim Saylor

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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