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Dealer Driven

NADA
NADA
Native Vault
F&I
NADA Academy
Used Vehicle Market
Dealership Workforce Study
Artificial Intelligence
Automotive Industry
Carfax
Financial Literacy
Warranty Audits
Used Vehicle Investment Management
Tariffs
Cox Automotive
Car Buyer Journey
Data
Compliance
Marketing Automation
Warranty Documentation
Digital Retailing

Welcome to Dealer Driven! A podcast all about your industry, from your association, focused on amplifying your success. Join hosts Camron Wilson and Michael Hayes as they explore the daily challenges and opportunities dealerships face and how to navigate through them. These 15 to 20-minute drive-time episodes will highlight the best ideas for opportunities and solutions to operational challenges y... more

PublishesMonthlyEpisodes27Foundeda year ago
Number of ListenersCategory
Technology

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Artwork for Dealer Driven

Latest Episodes

The policy landscape for dealers continues to evolve, and many of the decisions shaping the future of auto and truck retail are being made in Washington.

In this episode of Dealer Driven, hosts Camron Wilson and Michael Hayes sit down with Paul Metr... more

The market isn’t just changing, it’s shifting fast enough to challenge even the most experienced dealers. So how do you make confident decisions when the landscape keeps moving?

In this episode of Dealer Driven, we sit down with Dale Pollak, founder... more

Warranty repairs are a key part of running a successful dealership, but they can be complex, and all the different coverages can be confusing.

In this episode of Dealer Driven, hosts Camron Wilson and Michael Hayes are joined by Leigh Yates, instruc... more

In this episode of Dealer Driven, Camron Wilson and Michael Hayes sit down with Patrick Manzi, Chief Economist at the National Automobile Dealers Association (NADA), to break down what really happened in the auto market during Q1 2026 and what it mea... more

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Recent Guests

Dale Pollak
Founder of E-Auto; creator of the Velocity Method of Management; author on used-vehicle investment management
E-Auto
Episode: Used Vehicle Investment Management for Today's Market
Leigh Yates
Instructor at NADA Academy
NADA Academy
Episode: Demystifying Warranties: Audits, Chargebacks and Compliance
Celia Winslow
President and CEO, American Financial Services Association (AFSA)
American Financial Services Association (AFSA)
Episode: Financial Literacy in the Showroom: Building Trust with Every Deal
Joe Akers
Dealership management consultant
Independent consultant
Episode: Owning Your Data: Protecting Dealer Independence in the Digital Age
Rob Cochran
2026 Chairman, No. 1 Cochran
No. 1 Cochran
Episode: Rob Cochran’s 2026 Vision for Dealers & NADA
Ivette Rivera
Senior Vice President of Legislative Affairs, NADA
NADA
Episode: What If NADA Wasn’t There? A Holiday Lesson in Advocacy
Michael Harrington
Vice President of Legislative Affairs, NADA
NADA
Episode: What If NADA Wasn’t There? A Holiday Lesson in Advocacy
Kim Saylor
Senior Director of Fixed Operations Marketing at CDK Global
CDK Global
Episode: Turning Service Into a Competitive Advantage with Smart Technology
Andy Seidenman
Instructor at NADA Academy and expert in modern retailing, dealer website management, and CRM implementation
NADA Academy
Episode: Using AI in the Dealership

Hosts

Michael Hayes
Host of Dealer Driven; co-presenter; experienced in dealership leadership and NADA association discussions
Camron Wilson
Co-host and host of Dealer Driven; focuses on technology and operations for dealerships

Reviews

4.6 out of 5 stars from 10 ratings
  • Great content.

    Having just graduated from the Dealer Academy this is a very useful tool. It is nice to hear the instructors that you spent time with giving you reminders and further advice. Love this podcast!

    Apple Podcasts
    5
    Jeremy GSM
    United Statesa year ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

The show consistently highlights education resources from NADA and partners.
Content is data-focused and policy-aware, useful for budgeting and planning.
Audiences appreciate coverage of AI and tech in the service and sales process.
Listeners note practical, actionable guidance for dealership operations.
Guests bring high-level expertise with real-world examples.

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Talking Points

Recent interactions between the hosts and their guests.

Data on Your Terms: Secure, Controlled & Clean Data = More Sales
Q: What steps should members take to maximize the benefits of Native Vault?
Enroll in Native Vault, review and pare down the vendor list to only necessary data, and take advantage of data cleansing to improve data quality for campaigns.
Data on Your Terms: Secure, Controlled & Clean Data = More Sales
Q: What are the most common mistakes dealerships make when sharing data with vendors?
Over-sharing data, lack of visibility into who has access, and relying on vendors to manage data without ongoing oversight, which can lead to compliance gaps and security risks.
Data on Your Terms: Secure, Controlled & Clean Data = More Sales
Q: Michelle, welcome to the show.
The question is treated as an introduction; the guest outlines data ownership issues and the value of Native Vault as a central hub for controlling data access and sharing.
Customer Journey Insights from Before, During and After the Deal
Q: What other things did you notice from the study that buyers want that they prefer to do in person?
Buyers still prefer in‑person negotiation for perceived better deals and personal engagement, but dealers can manage this by providing transparent pricing online and enabling robust online financing options to complement the in‑person experience.
Customer Journey Insights from Before, During and After the Deal
Q: Jade, can you explain what the customer journey looks like before the deal and why this is a critical mindset for dealers?
The journey should be customer‑first and seamless across all channels, allowing shoppers to start, pause, and resume their path without re-entering information, with a strong emphasis on transparent pricing and trust-building.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

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Household Income
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Frequently Asked Questions About Dealer Driven

What is Dealer Driven about and what kind of topics does it cover?

This show centers on dealership operations, economics, technology, and policy as they affect modern automotive retail. Episodes frequently dissect profitability strategies, data ownership, warranty compliance, and how AI and digital tools can improve service, marketing, and the customer experience. A recurring thread is navigating macro trends (inflation, rates, EV adoption) while leveraging education from industry associations to drive practical outcomes for dealers. Notable strengths include data-driven frameworks for vehicle management, concrete guidance on audits and compliance, and forward-looking conversations about AI, DMS, and workforce development, making it useful for both frontline staff and leadership evaluating tech investments... more

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Which podcasts are similar to Dealer Driven?

These podcasts share a similar audience with Dealer Driven:

1. Car Dealership Guy Podcast
2. REAL AF with Andy Frisella
3. Automotive News Daily Drive
4. Craig Groeschel Leadership Podcast
5. Founders

How many episodes of Dealer Driven are there?

Dealer Driven launched a year ago and published 27 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Dealer Driven?

Recent guests on Dealer Driven include:

1. Dale Pollak
2. Leigh Yates
3. Celia Winslow
4. Joe Akers
5. Rob Cochran
6. Ivette Rivera
7. Michael Harrington
8. Kim Saylor

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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