Customer Experience Leaders
RateItWe reveal the secrets of how great brands delight their customers. Forget the fluff and industry jargon ... this show is jam-packed with useful CX tips, insights and practical advice from leading brands. Join us as we go behind-the-scenes to discover how brands like Disney, Pandora, Optus and Country Road build experiences customers love. Produced by RateIt — the market leader in 'on the spot' cu... more
| Publishes | Twice monthly | Episodes | 59 | Founded | 8 years ago |
|---|---|---|---|---|---|
| Categories | BusinessMarketingNewsBusiness News | ||||
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Latest Episodes
Byron Cannon is the CEO of LDK Seniors' Living, a business created with the aim of disrupting the aged-care industry by providing high-quality care in vibrant communities. As the Chief Executive Officer, he is responsible for the day-to-day managemen... more
Jeff Sells is the Executive General Manager of Retail Pharmacy for Sigma Healthcare, a leading network of independent and franchised pharmacies and healthcare providers across Australia. In this episode, Jeff unpacks how Sigma Healthcare manages thei... more
Alana Parker is the Chief Marketing Officer at the Royal Freemasons' Benevolent Institution (RFBI). Alana is an experienced marketing and communications professional with over 20 years' experience, spanning both the for-profit and not-for-profit sec... more
Rosemary Martin is the Chief Customer Officer for Flybuys, the most popular customer rewards programme in Australia. In this interview, Rosemary discusses valuable customer insights Flybuys has gained throughout their twenty-five years of existence, ... more
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Reviews
- WELL WORTH SUBSCRIBING!
Amazing CX insights and resource! These guys do an amazing job and have a great format offering interesting and insightful interviews and conversations.
I have learned so much about CX from this podcast and has even encouraged me to do formal training on the industry at RMIT.
WELL WORTH THE LISTEN!
Apple Podcasts5CX Josh
Australia5 years ago - Australian English + Poor Audio Quality
I’m using English for work purposes my whole life, but unfortunately this podcast is unusable for me. Even the intro phrase “This is customer experience leaders” is not acoustically understandable for me. Instead of “leaders”, I can only recognise “leathers”, “laters” or “letters”.
Apple Podcasts2Finnbärle
Germany5 years ago - Amazing CX resource and entertaining
I discovered this podcast 2 weeks ago and have already listened to a tonne of episodes. These guys really know how to deliver a great CX podcast, for the concepts that really help to have a visual they provide links to diagrams and examples. Unlike some of the marketing and business podcasts out there you actually want to listen to Michael and Adam, they are entertaining and straight to the point.
Apple Podcasts5CourtB2020Australia5 years ago - Highly relevant and practical insights
Love this podcast! Very practical insights across a wide range of industries.
Apple Podcasts5EMCountyAustralia5 years ago - Amazing Insights
I love the amazing insights into generating world class customer experiences. A must listen to for people owning or running a business!
Apple Podcasts5mrkc11Australia5 years ago
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Listeners, social reach, demographics and more for this podcast.
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How many episodes of Customer Experience Leaders are there?
Customer Experience Leaders launched 8 years ago and published 59 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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