Customer Experience Leaders
RateItWe reveal the secrets of how great brands delight their customers. Forget the fluff and industry jargon ... this show is jam-packed with useful CX tips, insights and practical advice from leading brands. Join us as we go behind-the-scenes to discover how brands like Disney, Pandora, Optus and Country Road build experiences customers love. Produced by RateIt — the market leader in 'on the spot' cu... more
| Publishes | Twice monthly | Episodes | 59 | Founded | 9 years ago |
|---|---|---|---|---|---|
| Categories | Business NewsMarketingNewsBusiness | ||||
Listen to this Podcast
Latest Episodes
Byron Cannon is the CEO of LDK Seniors' Living, a business created with the aim of disrupting the aged-care industry by providing high-quality care in vibrant communities. As the Chief Executive Officer, he is responsible for the day-to-day managemen... more
Jeff Sells is the Executive General Manager of Retail Pharmacy for Sigma Healthcare, a leading network of independent and franchised pharmacies and healthcare providers across Australia. In this episode, Jeff unpacks how Sigma Healthcare manages thei... more
Alana Parker is the Chief Marketing Officer at the Royal Freemasons' Benevolent Institution (RFBI). Alana is an experienced marketing and communications professional with over 20 years' experience, spanning both the for-profit and not-for-profit sec... more
Rosemary Martin is the Chief Customer Officer for Flybuys, the most popular customer rewards programme in Australia. In this interview, Rosemary discusses valuable customer insights Flybuys has gained throughout their twenty-five years of existence, ... more
Ryan Baker is the General Manager of Operations at Bunnings and a retail professional with 15 years of experience driving high performing teams. He's been working with Bunnings since he was twenty and has now been with the company for almost nineteen... more
Andrew Durack is the Marketing Manager for St Ives, a leading retirement living operator in Western Australia. Rather than comparing themselves to competitors, Andrew has looked to the lives being led by their residents for his marketing inspiration.... more
Emma Brady is the Customer Experience Manager at Lush Cosmetics, a brand known for their customer service excellence. Recently, Lush won an award for Customer Experience Innovation of the Year (2018). In this episode, Emma walks us through the differ... more
A few special announcements for Customer Experience Leaders in 2020.
Resources mentioned:
• Michael Momsen (LinkedIn)
• Adam Jaffrey (LinkedIn)
This show is produced in collaboration with Wavelength Creative. Visit wavelengthcreative.com fo... more
Key Facts
Reviews
- WELL WORTH SUBSCRIBING!
Amazing CX insights and resource! These guys do an amazing job and have a great format offering interesting and insightful interviews and conversations.
I have learned so much about CX from this podcast and has even encouraged me to do formal training on the industry at RMIT.
WELL WORTH THE LISTEN!
Apple Podcasts5CX Josh
Australia5 years ago - Australian English + Poor Audio Quality
I’m using English for work purposes my whole life, but unfortunately this podcast is unusable for me. Even the intro phrase “This is customer experience leaders” is not acoustically understandable for me. Instead of “leaders”, I can only recognise “leathers”, “laters” or “letters”.
Apple Podcasts2Finnbärle
Germany5 years ago - Amazing CX resource and entertaining
I discovered this podcast 2 weeks ago and have already listened to a tonne of episodes. These guys really know how to deliver a great CX podcast, for the concepts that really help to have a visual they provide links to diagrams and examples. Unlike some of the marketing and business podcasts out there you actually want to listen to Michael and Adam, they are entertaining and straight to the point.
Apple Podcasts5CourtB2020Australia6 years ago - Highly relevant and practical insights
Love this podcast! Very practical insights across a wide range of industries.
Apple Podcasts5EMCountyAustralia6 years ago - Amazing Insights
I love the amazing insights into generating world class customer experiences. A must listen to for people owning or running a business!
Apple Podcasts5mrkc11Australia6 years ago - Love it!
Love everything about this podcast. About 10 episodes in and and finding so much useful information all while being very enjoyable to listen too.
Excellent job fellas 👍
Apple Podcasts5shaun.fureyAustralia6 years ago - Excellent
Great podcast, accessible, useful and interesting. Highly recommended! Thank you for all the hard work you do for our profession.
Apple Podcasts5B_CannonAustralia6 years ago - Great content, great format, awesome Podcast
I have been listening to a lot of Customer Experience content in the last year due to a career move and I have to say that this is by far my favourite podcast. Adam and Michael are very refreshing to listening to, not only for the great content, but the format, the wrap up takeaways at the end makes it great to bring you back to the highlights of the episode and the quickfire rounds adds great dynamics to the experience.
Apple Podcasts5Megu13
United States6 years ago - CX knowledge all in one place!
A fantastic podcast showcasing some amazing CX Leaders with a wide range of topics covered.
Apple Podcasts5Paddy_GAustralia7 years ago - Very useful information
Very useful and practical information
Apple Podcasts5CLRLLSAustralia7 years ago - All good
Everything about this podcast is good - tight hosts, high production values, great guests and well curated so the important bits are summarized at the end. Really helpful!
Apple Podcasts5ItmjrnlicAustralia7 years ago - Relevant CX
Love this podcast - excellent guests who share great insights. I get several key takeaways from every episode and it’s had a real impact on how I’m contributing to our CX Strategy. The ‘best of’ episode was actually the best (usually these aren’t at all!) And the supporting f material on the website is brilliant.
Apple Podcasts5RubymajikAustralia7 years ago - So enjoyable!
I had such a wonderful time participating in this podcast. Both Adam and Michael are true professionals, and were so relaxed and pleasant to talk with. They have a great understanding of the customer experience subject as evidenced by their ability to show it in their interactions with me. I can’t wait to hear more!
Apple Podcasts5sonyalacoreUnited States7 years ago - Quality Insights delivered in a fun way
Was interviewed by them for the PODcast. Professionals. Had a lot of fun, while going deep on the content. Did not feel rushed to record it, they let the story take shape, and allowed the flexible agenda to take us where the story would lead. Awesome.
Apple Podcasts5JackSFtoCampbellUnited States7 years ago - Approaching customer experience with the right mindset
The thing I love about this podcast, is that it delves into what it takes to create a winning customer experience wholistically across your organization. The topics discussed are relevant and 'real world' and so much of the advice I've gleaned from it is operational and implementable in my own work. Keep up the good work, Adam and Michael!
Apple Podcasts5Steve HopkinsUnited States8 years ago
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Audience Metrics
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Customer Experience Leaders launched 9 years ago and published 59 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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