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Wendy Knowler is the Consumer Ninja

Radio 702
South Africa
Consumer Protection Act
Standard Bank
Absa
FNB
Buy Now Pay Later
The Money Show
Warranties and Service Plans
Webafrica
Vishing
Cape Town
Chery
Consumer Rights
Bonitas
Woolworths
Cartrack
Insurance
Used Cars
South African Banking Risk Information System Center
MTN

The Money Show brings you a weekly focus on consumer issues with renowned consumer journalist Wendy Knowler to both highlight a problem and offer a solution

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Listen live Primedia+ weekdays from 18:00 and 20:00 (SA Time) to The Money Show with Stephen Grootes broadcast on 702 buff.ly/gk3y0Kj and CapeTalk buff.ly/NnFM3Nk

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PublishesWeeklyEpisodes102Founded7 years ago
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Business

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Artwork for Wendy Knowler is the Consumer Ninja

Latest Episodes

Ray White speaks to Consumer Ninja, Wendy Knowler, about a Durban woman’s struggle to cancel a R160-a-month Clientèle Perks subscription after being signed up at a mall and promised she could opt out at any time.

The Money Show is a podcast hosted ... more

Stephen Grootes speaks to Consumer Ninja, Wendy Knowler, about the little-known bond cancellation notice that could save home sellers thousands of rand by avoiding up to 90 days' interest charges.

The Money Show is a podcast hosted by well-known jo... more

Stephen Grootes speaks to consumer ninja Wendy Knowler about growing frustration among Woolworths store card holders after the retailer introduced higher service fees, including on zero-balance accounts, with some customers now facing unexpected cred... more

Stephen Grootes speaks to consumer ninja Wendy Knowler about whether veterinarians should be required to inform pet owners when the same medication is available at a local pharmacy for a fraction of the price.

The Money Show is a podcast hosted by ... more

Motheo Khoaripe, standing in for Stephen Grootes, speaks to Consumer Ninja and journalist Wendy Knowler, about a Durban man's fight for a refund after unknowingly buying a counterfeit branded pocket knife from Cash Converters.

They unpack how the r... more

Stephen Grootes speaks to Consumer Ninja and journalist Wendy Knowler about what two new fraud reports reveal about the scale of financial crime in South Africa, with R2.41 billion lost to digital banking fraud in 2025 and a further R7.44 billion wor... more

Stephen Grootes speaks to Consumer Ninja and journalist Wendy Knowler about a Centurion woman who honoured a settlement agreement with Standard Bank to repay her home loan at a fixed amount.

Although she was assured that no interest would be charge... more

Stephen Grootes speaks to consumer ninja and journalist Wendy Knowler about a listener's frustrating experience with Chery’s flagship SUV, where a persistent vibration remained unresolved despite repair attempts on a vehicle costing close to R1 milli... more

Key Facts

Accepts Guests
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Recent Guests

Lent Lankobani
Model store card customer
Woolworths store card user
Episode: Consumer Ninja: The Woolies fee catching customers out
Monifan Skokvik
Representative of the Fraud Prevention Service
Fraud Prevention Service
Episode: Consumer Ninja: Inside SA’s R10bn fraud battle
Kwanda Vabaza
Manager for Adjudication, National Financial Ombuds Banking and Credit Division
National Financial Ombuds
Episode: Consumer Ninja: Credit Ombud raises alarm over unfair lending practices
Keenan Mayett
Head of Retail International Banking and Payments Division, Absa
Absa
Episode: Consumer Ninja: Are banks charging you extra without you knowing? The hidden cost of Default Instant Payment
Malcolm Cavey
Founder of View4U, provides vehicle background checks and inspections
View4U
Episode: Consumer Ninja: Used-car dealerships feel the heat from the courts
Jonathan Liebenberger
Pretoria resident, BMW i4 M50 owner who experienced a battery failure
BMW South Africa (customer case)
Episode: Consumer Ninja –Should EV manufacturers in South Africa stock battery components locally?
Dean Hyde
Chief Operating Officer
PayJustNow
Episode: Consumer Ninja –BNPL boom or bust? Takealot adds PayJustNow amid growing debate
Warren Ingram
Personal finance segment guest
Episode: Consumer Ninja – The buy now, broke later crisis
Debu Kanya
Buyer featured in consumer complaints about step payment plans
Individual consumer (vehicle purchaser)
Episode: Consumer Ninja – Dealing with surprise step-payment loan plan

Hosts

Stephen Grootes
Host with background on The Money Show, often anchors discussions on consumer issues and marketplace accountability.
Wendy Knowler
Renowned consumer journalist and host known as the Consumer Ninja, frequently leads consumer-rights discussions and case analyses.

Top Business Podcasts

Talking Points

Recent interactions between the hosts and their guests.

Consumer Ninja: Are vets keeping cheaper options quiet?
Q: What should pet owners do to avoid being overcharged and ensure they have options?
Ask for a written prescription from the vet so a pharmacy can fill it, inquire whether a human-registered version exists, and consider whether a cheaper equivalent is clinically appropriate, keeping in mind that formulation differences can matter.
Consumer Ninja: Are vets keeping cheaper options quiet?
Q: What exactly are we talking about here and what happened in these cases?
Two pet-owners were surprised to learn that their dogs' veterinary meds could be substituted with cheaper human-use drugs with the same active ingredients, often costing a fraction of the vet price, but they were not clearly informed of these cheaper options.
Consumer Ninja: The Woolies fee catching customers out
Q: Wendy, what's happened? What changed?
The National Credit Act allowed store cards to charge a monthly service fee; Woolworths exempted older accounts until 2024, but since July 1, 2024, they began charging, with the fee rising to 52.50 rand, and the policy now applies even to dormant or zero-balance accounts, leading to unexpected charges and credit-score impacts.
Consumer Ninja: Bill shock after contract end
Q: What exactly happens when a contract ends and a customer does nothing?
The customer may lose the promotional discounts, causing the monthly bill to jump to the full service price, and if they don't adjust or cancel, they remain liable for the higher amount and potentially miss notification requirements.
Consumer Ninja: Credit Ombud raises alarm over unfair lending practices
Q: What kinds of complaints are most common to the National Financial Ombud's Banking and Credit Division?
Common complaints include value-added products added without consent, issues with billing, non-compliance with laws around repossession, and credit bureau disputes. The office also handles vehicle repossession without proper process and prescription-related concerns.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About Wendy Knowler is the Consumer Ninja

What is Wendy Knowler is the Consumer Ninja about and what kind of topics does it cover?

This program consistently centers on consumer rights, financial services, and service-industry accountability within everyday South African life. Episodes analyze real-life cases—ranging from debt collection and loan settlements to after-sales service, insurance claim disputes, medical fund administration, mobile contracts, and online shopping issues—and offer practical guidance on how listeners can protect themselves, escalate issues, and seek recourse. A notable pattern is the frequent collaboration with a veteran consumer journalist and a steady emphasis on regulatory bodies and ombud services, which helps listeners navigate complex rights and remedies. The show often highlights persistence, documentation, and awareness of rights as crit... more

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Which podcasts are similar to Wendy Knowler is the Consumer Ninja?

These podcasts share a similar audience with Wendy Knowler is the Consumer Ninja:

1. Consumer Talk with Wendy Knowler
2. Lunch with Pippa Hudson
3. The Money Show
4. The Documentary Podcast
5. James O'Brien's Mystery Hour

How many episodes of Wendy Knowler is the Consumer Ninja are there?

Wendy Knowler is the Consumer Ninja launched 7 years ago and published 102 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Wendy Knowler is the Consumer Ninja?

Recent guests on Wendy Knowler is the Consumer Ninja include:

1. Lent Lankobani
2. Monifan Skokvik
3. Kwanda Vabaza
4. Keenan Mayett
5. Malcolm Cavey
6. Jonathan Liebenberger
7. Dean Hyde
8. Warren Ingram

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