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Wendy Knowler is the Consumer Ninja

Radio 702
Consumer Protection Act
South Africa
Standard Bank
Absa
FNB
Bonitas
Buy Now Pay Later
The Money Show
National Credit Act
Warranties and Service Plans
Webafrica
Vishing
Cape Town
Chery
Vacation Hub International
Consumer Rights
Woolworths
Cartrack
National Consumer Commission
Insurance

The Money Show brings you a weekly focus on consumer issues with renowned consumer journalist Wendy Knowler to both highlight a problem and offer a solution

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Listen live Primedia+ weekdays from 18:00 and 20:00 (SA Time) to The Money Show with Stephen Grootes broadcast on 702 buff.ly/gk3y0Kj and CapeTalk buff.ly/NnFM3Nk

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PublishesWeeklyEpisodes102Founded7 years ago
Number of ListenersCategory
Business

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Artwork for Wendy Knowler is the Consumer Ninja

Latest Episodes

Stephen Grootes speaks to Consumer Ninja, Wendy Knowler, about ongoing complaints from Bonitas medical aid members, five months after the scheme switched administrators. Despite assurances that a backlog of nearly 10,000 cases had largely been cleare... more

Stephen Grootes speaks to Consumer Ninja, Wendy Knowler, about complaints from Vacation Hub International (VHI) members who say they have been denied promised cash bonuses after paying into the travel club for 10 years. Some members claim they were t... more

Stephen Grootes speaks to Consumer Ninja, Wendy Knowler, about South Africa’s rising vehicle recalls and why Chinese car brands are largely absent from official notices.

The Money Show is a podcast hosted by well-known journalist and radio presente... more

Stephen Grootes speaks to Consumer Ninja Wendy Knowler about what happens when illness forces a passenger to cancel a flight, particularly as South Africans head into the busy festive travel season.

The Money Show is a podcast hosted by well-known ... more

Key Facts

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Recent Guests

Wendy Knowler
Consumer journalist known as the Consumer Ninja.
Episode: Consumer Ninja: Bonitas faces fresh complaints over medical authorisations
Lent Lankobani
Model store card customer
Woolworths store card user
Episode: Consumer Ninja: The Woolies fee catching customers out
Monifan Skokvik
Representative of the Fraud Prevention Service
Fraud Prevention Service
Episode: Consumer Ninja: Inside SA’s R10bn fraud battle
Kwanda Vabaza
Manager for Adjudication, National Financial Ombuds Banking and Credit Division
National Financial Ombuds
Episode: Consumer Ninja: Credit Ombud raises alarm over unfair lending practices
Keenan Mayett
Head of Retail International Banking and Payments Division, Absa
Absa
Episode: Consumer Ninja: Are banks charging you extra without you knowing? The hidden cost of Default Instant Payment
Malcolm Cavey
Founder of View4U, provides vehicle background checks and inspections
View4U
Episode: Consumer Ninja: Used-car dealerships feel the heat from the courts
Jonathan Liebenberger
Pretoria resident, BMW i4 M50 owner who experienced a battery failure
BMW South Africa (customer case)
Episode: Consumer Ninja –Should EV manufacturers in South Africa stock battery components locally?
Dean Hyde
Chief Operating Officer
PayJustNow
Episode: Consumer Ninja –BNPL boom or bust? Takealot adds PayJustNow amid growing debate
Warren Ingram
Personal finance segment guest
Episode: Consumer Ninja – The buy now, broke later crisis

Hosts

Stephen Grootes
Host with background on The Money Show, often anchors discussions on consumer issues and marketplace accountability.
Wendy Knowler
Renowned consumer journalist and host known as the Consumer Ninja, frequently leads consumer-rights discussions and case analyses.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#221
South Africa/Business

Talking Points

Recent interactions between the hosts and their guests.

Consumer Ninja: Bonitas faces fresh complaints over medical authorisations
Q: So she goes, so you went to Bonitas, what did they have to say?
Knowler says Bonitas authorised the surgery and explained that members should not be expected to negotiate with suppliers or independently assess alternative implants. The scheme said it was reviewing the member's experience.
Consumer Ninja: Bonitas faces fresh complaints over medical authorisations
Q: Wendy Knowler, this has never happened to me. I've never heard of such a thing. Have you?
Knowler had not encountered the request before. She describes how Angie Willemse's surgery was held up over requests for three implant quotations, and says the surgery was authorised after she raised the case.
Consumer Ninja: SA records over 50 vehicle recalls, but where are the Chinese brands?
Q: So if you're driving one of these cars and there's a recall, what do you do?
She advises following National Consumer Commission notices because fixes are free. If a driver sees a recall reported overseas, they should check the South African brand website and use their VIN to see whether their vehicle is affected.
Consumer Ninja: SA records over 50 vehicle recalls, but where are the Chinese brands?
Q: So when we have so many of the legacy brands having recalls, what does that mean about how good they are compared to how good the newer Chinese brands are?
Knowler says the number of recalls does not necessarily mean legacy brands are more problematic. Recalls are normal and show consumer protection working, while the lack of public notices for some Chinese brands does not mean their cars have no issues.
Consumer Ninja: Travel club in liquidation as members question ongoing debit orders
Q: What do experts say about these bonuses?
Consumer attorney Trudy Bookman calls the claims process a Reliance Benefit Contribution Scam, citing shifting requirements and a whistleblower's account that VHI had not set aside money to pay claims.

Audience Metrics

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Frequently Asked Questions About Wendy Knowler is the Consumer Ninja

What is Wendy Knowler is the Consumer Ninja about and what kind of topics does it cover?

This program consistently centers on consumer rights, financial services, and service-industry accountability within everyday South African life. Episodes analyze real-life cases—ranging from debt collection and loan settlements to after-sales service, insurance claim disputes, medical fund administration, mobile contracts, and online shopping issues—and offer practical guidance on how listeners can protect themselves, escalate issues, and seek recourse. A notable pattern is the frequent collaboration with a veteran consumer journalist and a steady emphasis on regulatory bodies and ombud services, which helps listeners navigate complex rights and remedies. The show often highlights persistence, documentation, and awareness of rights as crit... more

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Which podcasts are similar to Wendy Knowler is the Consumer Ninja?

These podcasts share a similar audience with Wendy Knowler is the Consumer Ninja:

1. Consumer Talk with Wendy Knowler
2. The Money Show
3. James O'Brien's Mystery Hour
4. The Gareth Cliff Show
5. In Our Time

How many episodes of Wendy Knowler is the Consumer Ninja are there?

Wendy Knowler is the Consumer Ninja launched 7 years ago and published 102 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Wendy Knowler is the Consumer Ninja?

Recent guests on Wendy Knowler is the Consumer Ninja include:

1. Wendy Knowler
2. Lent Lankobani
3. Monifan Skokvik
4. Kwanda Vabaza
5. Keenan Mayett
6. Malcolm Cavey
7. Jonathan Liebenberger
8. Dean Hyde

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