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Wendy Knowler is the Consumer Ninja

Radio 702
South Africa
Consumer Protection Act
ABSA
FNB
Standard Bank
Buy Now Pay Later
The Money Show
Warranties and Service Plans
Webafrica
Vishing
Cape Town
Consumer Rights
Bonitas
Cartrack
Used Cars
Insurance
MTN
SAFPS
Advertising Regulatory Board
First For Woman

The Money Show brings you a weekly focus on consumer issues with renowned consumer journalist Wendy Knowler to both highlight a problem and offer a solution

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Listen live Primedia+ weekdays from 18:00 and 20:00 (SA Time) to The Money Show with Stephen Grootes broadcast on 702 buff.ly/gk3y0Kj and CapeTalk buff.ly/NnFM3Nk

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PublishesWeeklyEpisodes102Founded7 years ago
Number of ListenersCategory
Business

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Artwork for Wendy Knowler is the Consumer Ninja

Latest Episodes

Stephen Grootes speaks to consumer ninja Wendy Knowler about the fallout from South Africa’s largest-ever medical scheme administration switch, six weeks after 750 000 members were moved from Medscheme to Momentum Health, and why some members are sti... more

Ray White speaks to Consumer Ninja Wendy Knowler about why some South African cellphone customers are being hit with massive bill increases when their contracts expire, as network discounts quietly fall away and monthly fees suddenly treble.

The Mo... more

Steven Grootes speaks to Kwanda Vabaza, Manager for Adjudication at the National Financial Ombud’s Banking and Credit Division, about growing concerns over unfair practices in South Africa’s credit industry.

They discuss the sharp rise in consumer... more

Stephen Grootes speaks to Consumer Ninja and journalist Wendy Knowler about Thabiso, one of our listeners, whose insurance claim was rejected and cover subsequently cancelled, the controversial practice of underwriting at claims stage, and what it me... more

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Recent Guests

Kwanda Vabaza
Manager for Adjudication, National Financial Ombuds Banking and Credit Division
National Financial Ombuds
Episode: Consumer Focus: Credit Ombud raises alarm over unfair lending practices
Keenan Mayett
Head of Retail International Banking and Payments Division, Absa
Absa
Episode: Consumer Ninja: Are banks charging you extra without you knowing? The hidden cost of Default Instant Payment
Malcolm Cavey
Founder of View4U, provides vehicle background checks and inspections
View4U
Episode: Consumer Ninja: Used-car dealerships feel the heat from the courts
Jonathan Liebenberger
Pretoria resident, BMW i4 M50 owner who experienced a battery failure
BMW South Africa (customer case)
Episode: Consumer Ninja –Should EV manufacturers in South Africa stock battery components locally?
Dean Hyde
Chief Operating Officer
PayJustNow
Episode: Consumer Ninja –BNPL boom or bust? Takealot adds PayJustNow amid growing debate
Warren Ingram
Personal finance segment guest
Episode: Consumer Ninja – The buy now, broke later crisis
Debu Kanya
Buyer featured in consumer complaints about step payment plans
Individual consumer (vehicle purchaser)
Episode: Consumer Ninja – Dealing with surprise step-payment loan plan
Noah Dunn
FNB client who experienced SIM/OTP fraud
FNB
Episode: Consumer Ninja – Lock screen loophole: How criminals can still access your OTPs
Samantha Glaster
Complainant who followed the SMS guidance
Absa customers
Episode: Consumer Ninja – misleading grocery reward texts from lenders

Hosts

Stephen Grootes
Host of The Money Show with extensive experience in consumer affairs coverage within South Africa.
Wendy Knowler
Consumer journalist known as the Consumer Ninja, a regular guest and expert on consumer rights and advocacy.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#119
South Africa/Business

Talking Points

Recent interactions between the hosts and their guests.

Consumer Ninja: Bill shock after contract end
Q: What exactly happens when a contract ends and a customer does nothing?
The customer may lose the promotional discounts, causing the monthly bill to jump to the full service price, and if they don't adjust or cancel, they remain liable for the higher amount and potentially miss notification requirements.
Consumer Focus: Credit Ombud raises alarm over unfair lending practices
Q: What kinds of complaints are most common to the National Financial Ombud's Banking and Credit Division?
Common complaints include value-added products added without consent, issues with billing, non-compliance with laws around repossession, and credit bureau disputes. The office also handles vehicle repossession without proper process and prescription-related concerns.
Consumer Ninja: When insurers cancel on claims
Q: What happened after the dispute, and what does this say about remedies?
In Thabiso's case, there was a favorable turn where the insurer paid out the vehicle's value and provided a rental car, showing that persistence and regulatory oversight can influence outcomes.
Consumer Ninja: When insurers cancel on claims
Q: Why would a credit record be considered relevant to a car claim, and should underwriting occur at claim time?
Underwriting is meant to assess risk up front, but using unrelated credit data to deny a large claim after the fact is inappropriate and not supported by industry guidance; Wendy notes that associations and regulators push back on this practice.
Consumer Ninja: When insurers cancel on claims
Q: What's the backstory here?
The insurer denied and voided Thabiso's policy after a major claim, citing material non-disclosure tied to unrelated personal credit issues, and only later provided a general list of categories rather than a specific disclosure item. Wendy explains why this is problematic and how regulatory standards require clear, specific reasons for denial.

Audience Metrics

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Frequently Asked Questions About Wendy Knowler is the Consumer Ninja

What is Wendy Knowler is the Consumer Ninja about and what kind of topics does it cover?

The show centers on practical consumer issues in a South African context, with a seasoned consumer journalist guiding listeners through rights, contracts, insurance, online shopping, and financial friction. Episodes frequently dissect real-world disputes, regulatory viewpoints, and actionable steps for resolving problems, often featuring expert commentary to translate policy into concrete consumer guidance. A notable strength is the host's established credibility and repeated focus on timely consumer protections, scams, and misrepresentation, making it a trusted resource for shoppers, homeowners, and small businesses seeking actionable tips and timely alerts about evolving consumer laws and marketplace practices.

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Which podcasts are similar to Wendy Knowler is the Consumer Ninja?

These podcasts share a similar audience with Wendy Knowler is the Consumer Ninja:

1. Consumer Talk with Wendy Knowler
2. The Gareth Cliff Show
3. Lunch with Pippa Hudson
4. The Money Show
5. The F1 Show

How many episodes of Wendy Knowler is the Consumer Ninja are there?

Wendy Knowler is the Consumer Ninja launched 7 years ago and published 102 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Wendy Knowler is the Consumer Ninja?

Recent guests on Wendy Knowler is the Consumer Ninja include:

1. Kwanda Vabaza
2. Keenan Mayett
3. Malcolm Cavey
4. Jonathan Liebenberger
5. Dean Hyde
6. Warren Ingram
7. Debu Kanya
8. Noah Dunn

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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