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Wendy Knowler is the Consumer Ninja

Radio 702
Consumer Protection Act
South Africa
Buy Now Pay Later
Warranties and Service Plans
Standard Bank
The Money Show
Cartrack
Insurance
Used Cars
SAFPS
First For Woman
Absa
Electric Vehicles
Payshop
Battery Components
FNB
Justmoney
Ebucks
Contract Law
Vehicle Off Road (VOR)

The Money Show brings you a weekly focus on consumer issues with renowned consumer journalist Wendy Knowler to both highlight a problem and offer a solution

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Listen live Primedia+ weekdays from 18:00 and 20:00 (SA Time) to The Money Show with Stephen Grootes broadcast on 702 buff.ly/gk3y0Kj and CapeTalk buff.ly/NnFM3Nk

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PublishesWeeklyEpisodes102Founded7 years ago
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Business

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Artwork for Wendy Knowler is the Consumer Ninja

Latest Episodes

Motheo Khoaripe speaks to Consumer ninja Wendy Knowler, about how FNB’s airport lounge access system charges clients upfront and only later confirms eligibility, leaving travellers unknowingly billed once their complimentary visits run out.

The Mon... more

Stephen Grootes speaks to Consumer ninja Wendy Knowler, about the chaotic switch to Momentum Health and why the transition has been such a difficult experience for Bonitas members.

The Money Show is a podcast hosted by well-known journalist and rad... more

Stephen Grootes speaks to consumer ninja Wendy Knowler about a troubling iStore case that raises serious questions around accountability.

This was after a Johannesburg man’s iPhone was damaged following a standard battery replacement.

The Money S... more

Stephen Grootes speaks to consumer ninja Wendy Knowler about what 'vehicle off road' really means for motorists, unpacking how lengthy delays in sourcing essential parts can leave cars stuck in workshops for months, while consumers continue footing t... more

Stephen Grootes speaks to consumer ninja Wendy Knowler about why 'affordability' has become the ultimate marketing trap, from shrinkflation to balloon payments and long cellphone contracts.

The Money Show is a podcast hosted by well-known journalis... more

Stephen Grootes speaks to consumer ninja Wendy Knowler about how runaway fuel price hikes are pushing South Africans towards loyalty programmes, and how consumers can work out which fuel rewards, or combination of them, actually offer the best value ... more

Stephen Grootes speaks to consumer ninja Wendy Knowler about why companies invest heavily in talking to customers through advertising and marketing, but fall short when it comes to building meaningful channels that allow customers to engage with them... more

Motheo Khoaripe, standing in for Stephen Grootes, speaks to consumer ninja Wendy Knowler, about why online order mistakes are almost inevitable in South Africa’s booming e‑commerce market.

They unpack why big retailers should be judged squarely on... more

Key Facts

Accepts Guests
Accepts Sponsors
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Podcast Host
Number of Listeners
Find out how many people listen to this podcast per episode and each month.

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Recent Guests

Wendy Knowler
Consumer journalist, nicknamed the Consumer Ninja
The Money Show / Consumer insights
Episode: Maintenance failures raise homeowner risk
Keenan Mayett
Head of Retail International Banking and Payments Division, Absa
Absa
Episode: Consumer Ninja: Are banks charging you extra without you knowing? The hidden cost of Default Instant Payment
Malcolm Cavey
Founder of View4U, provides vehicle background checks and inspections
View4U
Episode: Consumer Ninja: Used-car dealerships feel the heat from the courts
Jonathan Liebenberger
Pretoria resident, BMW i4 M50 owner who experienced a battery failure
BMW South Africa (customer case)
Episode: Consumer Ninja –Should EV manufacturers in South Africa stock battery components locally?
Dean Hyde
Chief Operating Officer
PayJustNow
Episode: Consumer Ninja –BNPL boom or bust? Takealot adds PayJustNow amid growing debate
Warren Ingram
Personal finance segment guest
Episode: Consumer Ninja – The buy now, broke later crisis

Hosts

Stephen Grootes
Host of The Money Show with extensive experience in consumer affairs coverage within South Africa.
Wendy Knowler
Consumer journalist known as the Consumer Ninja, a regular guest and expert on consumer rights and advocacy.

Talking Points

Recent interactions between the hosts and their guests.

Consumer Ninja: Why the start date of your car’s warranty and service plan matters
Q: What do you think would have been fair here?
The fair approach would have been full disclosure of the pre-sale activation, with the buyer receiving the correct model-year documentation and warranty activation dates, plus compensatory terms such as extended warranty and maintenance coverage to account for the missed service period.
Consumer Ninja –BNPL boom or bust? Takealot adds PayJustNow amid growing debate
Q: How does the late-payment mechanism work and how common are late payments?
Late payments incur a fee after a grace period, with data suggesting a relatively low rate of delinquency among PayJustNow users, which indicates the model isn't broadly cratering take-home pay as some critics fear.
Consumer Ninja –BNPL boom or bust? Takealot adds PayJustNow amid growing debate
Q: What exactly are people using Buy Now, Pay Later for and how big are the typical purchases?
The typical purchase is around 1500 rand, split into three payments of about 500 rand each, with the option to defer payment across two months in a mostly interest-free arrangement.
Consumer Ninja: Used-car dealerships feel the heat from the courts
Q: What is the scale of the problem with used-car listings?
There are multiple high court judgments and a pattern of latent defects being undisclosed, with thousands of rand penalties and ongoing disputes indicating widespread issues in the market.
Consumer Ninja – The buy now, broke later crisis
Q: Are there ways to make BNPL work for you instead of it becoming a trap?
Yes. Use BNPL for essential needs rather than impulse buys, track all four easy payments across multiple apps, set up auto payments to avoid late charges, and always read the fine print to understand fees and terms.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
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Frequently Asked Questions About Wendy Knowler is the Consumer Ninja

What is Wendy Knowler is the Consumer Ninja about and what kind of topics does it cover?

The show centers on practical consumer issues in a South African context, with a seasoned consumer journalist guiding listeners through rights, contracts, insurance, online shopping, and financial friction. Episodes frequently dissect real-world disputes, regulatory viewpoints, and actionable steps for resolving problems, often featuring expert commentary to translate policy into concrete consumer guidance. A notable strength is the host's established credibility and repeated focus on timely consumer protections, scams, and misrepresentation, making it a trusted resource for shoppers, homeowners, and small businesses seeking actionable tips and timely alerts about evolving consumer laws and marketplace practices.

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Which podcasts are similar to Wendy Knowler is the Consumer Ninja?

These podcasts share a similar audience with Wendy Knowler is the Consumer Ninja:

1. Consumer Talk with Wendy Knowler
2. Lunch with Pippa Hudson
3. Afternoon Drive with John Maytham
4. The Money Show
5. Bruce Whitfield’s Business Week

How many episodes of Wendy Knowler is the Consumer Ninja are there?

Wendy Knowler is the Consumer Ninja launched 7 years ago and published 102 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Wendy Knowler is the Consumer Ninja?

Recent guests on Wendy Knowler is the Consumer Ninja include:

1. Wendy Knowler
2. Keenan Mayett
3. Malcolm Cavey
4. Jonathan Liebenberger
5. Dean Hyde
6. Warren Ingram

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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