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Consumer Talk with Wendy Knowler

CapeTalk
Cape Town
Consumer Protection Act
South Africa
Global NCAP
Capetalk
Lay-By (consumer Protection)
Virgin Active
Black Friday
Automobile Association Of South Africa
Tow Truck Industry
Advertising Regulatory Board
Rental Market
Bottle Deposits
Virgin Active Point Club Greenpoint
Gift Vouchers
Discovery Health
Digital Customer Service
Vouchers
Discovery Insurer
Food Labels

Consumer journalist Wendy Knowler joins Pippa Hudson to provide useful insights and tips on how to make the most of your buying power.

PublishesWeeklyEpisodes100Founded8 years ago
Number of ListenersCategories
BusinessEducation

Listen to this Podcast

Artwork for Consumer Talk

Latest Episodes

Jacob Moshokoa speaks to consumer journalist Wendy Knowler on whether there is plastic in our teabags and a warning for websites claiming to be local but are based in China.

Lunch with Pippa Hudson is CapeTalk’s mid-afternoon show.

This 2-hour r... more

Pippa Hudson follows up with consumer journalist Wendy Knowler on several companies who’ve acknowledged problems with their products and have tried to fix them.

Lunch with Pippa Hudson is your respite from hard news, a space to explore, taste, read... more

Pippa Hudson speaks to consumer journalist Wendy Knowler about the auction industry and a series of complaints around tardy payment practices.

Lunch with Pippa Hudson is your respite from hard news, a space to explore, taste, read, and reflect.

H... more

Pippa Hudson speaks to consumer journalist Wendy Knowler about another popular South African car, the Toyota Starlet, which has received zero stars by Global NCAP after being crash tested in Germany.

Lunch with Pippa Hudson is your respite from har... more

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Recent Guests

Mary Ophelio-Storpe
Listener who shared her experience with Alf Duncan Auctioneers
Private individual (auction seller)
Episode: Consumer Talk: Problem auction houses and quashing scams
Nico Marie
Vice-chair and head of compliance for the SA Institute of Auctioneers
South African Institute of Auctioneers (SAIA)
Episode: Consumer Talk: Problem auction houses and quashing scams
Peter Kolbeth
Dutch resident, first-time VAT refund claimant in SA
Former SA resident, visiting Cape Town
Episode: Consumer Talk: Fighting for a travel VAT refund
Aneeqah Latief
Dietitian researching baby foods and marketing
University of the Western Cape (Dietetics and Nutrition)
Episode: Consumer Talk: Baby food labels and marketing — are parents being misled?
Tamryn Frank
Academic researching food marketing and obesity prevention
University of the Western Cape (School of Public Health)
Episode: Consumer Talk: Baby food labels and marketing — are parents being misled?
Greg Turner
Individual with a life-threatening sesame seed allergy, shared personal experience
Private individual ( spoke about his allergy and incident at Spar )
Episode: Consumer Talk: Focus on food labelling in supermarkets
Bobby Ramaguede
CEO of the Automobile Association (South Africa)
Automobile Association of South Africa
Episode: Consumer Talk with Wendy Knowler – Another popular SA car gets low NCAP rating
Derek DePriere
Chief Operating Officer
Virgin Active
Episode: Consumer Talk: Effect of upgrade of Virgin Active gyms
Stephanie Forbes
National Manager of the Kitchen Specialists Association
Kitchen Specialists Association (KSA)
Episode: Consumer Talk: Getting the best out of a kitchen renovation

Hosts

Pippa Hudson
Host of CapeTalk's Consumer Talk
Wendy Knowler
Consumer journalist and co-host

Reviews

5.0 out of 5 stars from 11 ratings
  • Great advice. Empower yourself

    Wendy is the consumer guru. Listen to her and learn so you DON’T need to adk her for help.

    Apple Podcasts
    5
    @Mermaid_nix
    South Africa3 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Strong emphasis on accountability from retailers and regulators is a hallmark of the show.
Content is consistently relevant to everyday buying decisions and safety concerns, with real-world case studies enhancing credibility.
Guests are well-chosen experts who translate complex consumer rights into practical steps.
Listeners appreciate the concrete, actionable consumer guidance and the blend of advocacy with regulatory context.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#109
South Africa/Education

Talking Points

Recent interactions between the hosts and their guests.

Consumer Talk: Toyota Starlet scores zero NCAP safety rating
Q: What did the AA find in the Starlet crash test?
The AA found that the Starlet had only two airbags and a weaker structural shell, which caused it to score zero stars in the test, with particular vulnerability in side impacts due to limited airbag coverage and poor pillar integrity.
Consumer Talk: Slip and falls in supermarket
Q: What would Debbie's lawyer have to prove for the supermarket to be held liable?
The lawyer would need to show that the supermarket owed a duty of care, that there was a failure to meet a reasonable standard of care (e.g., failure to regularly inspect and address hazards), and that this breach caused Debbie's injuries and medical expenses, including loss of income, with the resulting damages substantiated by medical records and documentation.
Consumer Talk 1: Difference between a motor warranty and a motor plan
Q: What is the difference between a motor plan and a motor warranty?
A motor plan is a service-oriented package that may include routine servicing and wear-and-tear items, providing ongoing coverage, while a motor warranty is a manufacturer-backed guarantee that typically covers manufacturing faults for a limited time, not wear and tear or routine maintenance.
Consumer Talk with Wendy Knowler – Misleading advertising
Q: Wendy, how did Hollard respond when the complaint was raised?
Hollard initially claimed the ARB lacked jurisdiction and that the issue concerned insurance coverage rather than advertising; they also asserted that their internal processes and the National Financial Ombud had found no merit to the claim. The conversation then explained that the ARB found the marketing wording misleading and instructed Hollard to amend the FAQs to clarify that the benefit applies only to newer policies issued after 2018.
Consumer Talk: Expired drivers licences in insurance claims
Q: Can an insurance company reject a car accident claim on the sole basis that the driver's license had expired?
Generally not; insurers should assess whether the expired license was a material factor or prejudicial to the claim, and there can be valid reasons to uphold the claim if no direct causal link to the loss is proven.

Audience Metrics

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Listeners per Episode
Gender Skew
Location
Interests
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Age Range
Household Income
Social Media Reach

Frequently Asked Questions About Consumer Talk

What is Consumer Talk about and what kind of topics does it cover?

A consumer-affairs show led by a veteran consumer journalist and a seasoned radio host that covers practical rights, regulations, and real-world experiences across a wide range of purchasing and service categories. Episodes frequently dissect consumer protection law, discuss regulatory gaps, and translate complex rules into actionable guidance for listeners dealing with issues like deposits, refunds, price hikes, recalls, labeling, and safety standards. Notable strengths include first-hand case studies, rapid editorial follow-ups with regulators and companies, and a willingness to hold retailers and service providers to account. The program consistently blends expert commentary with listener experiences, making it useful for anyone navigati... more

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How many listeners does Consumer Talk get?

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How many subscribers and views does Consumer Talk have?

To see how many followers or subscribers Consumer Talk has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to Consumer Talk?

These podcasts share a similar audience with Consumer Talk:

1. Wendy Knowler is the Consumer Ninja
2. The Money Show
3. The Gareth Cliff Show
4. The Mel Robbins Podcast
5. World of Secrets

How many episodes of Consumer Talk are there?

Consumer Talk launched 8 years ago and published 100 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Consumer Talk?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for Consumer Talk?

Rephonic pulls ratings and reviews for Consumer Talk from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.

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What guests have appeared on Consumer Talk?

Recent guests on Consumer Talk include:

1. Mary Ophelio-Storpe
2. Nico Marie
3. Peter Kolbeth
4. Aneeqah Latief
5. Tamryn Frank
6. Greg Turner
7. Bobby Ramaguede
8. Derek DePriere

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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