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Artwork for Consumer Talk

Consumer Talk with Wendy Knowler

CapeTalk
Consumer Protection Act
Cape Town
South Africa
Global NCAP
Artificial Intelligence
Standard Bank
Capetalk
Lay-By (consumer Protection)
Online Scams
Automobile Association Of South Africa
Black Friday
Virgin Active
Tow Truck Industry
Advertising Regulatory Board
Rental Market
Bottle Deposits
Virgin Active Point Club Greenpoint
Gift Vouchers
Discovery Health
Vouchers

Consumer journalist Wendy Knowler joins Pippa Hudson to provide useful insights and tips on how to make the most of your buying power.

PublishesWeeklyEpisodes100Founded8 years ago
Number of ListenersCategories
EducationBusiness

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Artwork for Consumer Talk

Latest Episodes

Pippa Hudson speaks to consumer journalist Wendy Knowler as she attends the release of the Consumer Ombud’s annual report, which contains all kinds of fascinating insights into consumer complaints and their resolution, over the past year.

Lunch wit... more

Pippa Hudson speaks to consumer journalist Wendy Knowler who joins us live from Germany, where she’s attending the latest round of crash test exercises held under the banner of Safer Cars for Africa.

Lunch with Pippa Hudson is CapeTalk’s mid-after... more

Pippa Hudson speaks to consumer journalist Wendy Knowler about one of the most misunderstood consumer issues, the return of goods and refunds.

Lunch with Pippa Hudson is CapeTalk’s mid-afternoon show.

This 2-hour respite from hard news encourage... more

Pippa Hudson speaks to consumer journalist Wendy Knowler about how the Woolworths store card fee has gone from zero to R630 a year.

Lunch with Pippa Hudson is CapeTalk’s mid-afternoon show.

This 2-hour respite from hard news encourages the audie... more

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Recent Guests

Lee Subrathi
Consumer Goods and Services Ombud
Consumer Goods and Services Ombud (CGSO)
Episode: Consumer Talk: Consumer Ombud releases annual report
Alejandro Fioras
Global NCAP Senior Technical Strategy Advisor
Global NCAP
Episode: Consumer Talk: Crash test live from Germany
Kelly Davis
Complainant in Langebaan whose defective couch case is discussed in detail
Langebaan, South Africa
Episode: Consumer Talk: When are you entitled to a refund
Nico Smith
Strand resident who shared a good-news customer service story about furniture retailer
Tafelberg Furnishers (via contacts)
Episode: Consumer Talk: Woolworths Store Card Fee – From Zero to R630 a year
Dr. Siobhi Thibs
Ophthalmologist known as Dr. Tebz, hospital clinician
Huitasco Hospital, Cape Town
Episode: Consumer Talk: When your food delivery doesn’t arrive
Angelika Grimbeek
Policy and Program Manager at Heala
Heala
Episode: Consumer Talk 2: Campaign for Front of Food Package warning labels
Pippa Hudson
Co-host referenced in intro
CapeTalk
Episode: Consumer Talk 2: Campaign for Front of Food Package warning labels
Sean Granger
General Manager at Granny Mouse Country House & Spa
Granny Mouse Country House & Spa
Episode: Consumer Talk 1: What hospitality can teach us about AI and the customer experience
Kirby Gordon
Chief Marketing Officer for FlySafe Air
FlySafe Air
Episode: Consumer Talk: Courier insurance surcharge on plane tickets

Hosts

Wendy Knowler
Consumer journalist and guest host guiding consumer advice; frequently appears in on-air consumer rights segments.
Pippa Hudson
Co-host introducing the show and guiding consumer questions; leads discussions on consumer rights and policy implications.

Reviews

5.0 out of 5 stars from 11 ratings
  • Great advice. Empower yourself

    Wendy is the consumer guru. Listen to her and learn so you DON’T need to adk her for help.

    Apple Podcasts
    5
    @Mermaid_nix
    South Africa3 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Guests bring credible expertise and real-world experience.
The host makes complex topics accessible with practical steps.
Content is consistently actionable for listeners facing consumer issues.
Strong emphasis on documentation and escalation helps listeners feel empowered.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#153
South Africa/Education

Talking Points

Recent interactions between the hosts and their guests.

Consumer Talk: Consumer Ombud releases annual report
Q: How has online shopping grown as a share of complaints compared to two years ago?
Online shopping complaints have surged dramatically post-COVID, rising from a small share to a dominant portion of complaints, with the CGSO noting a substantial increase in digital complaints year over year.
Consumer Talk: Crash test live from Germany
Q: Why do we have to send the cars to Germany to do this crash testing?
Because there is no African NCAP yet, and the South African versions of cars are tested in Germany to ensure consistent, standardized results across markets, preventing manufacturers from marketing lower-spec SA versions as equivalent to European models.
Consumer Talk: Woolworths Store Card Fee – From Zero to R630 a year
Q: What is the exact nature of the Woolworths store-card fee change?
The store-card now charges around 52 Rand per month, about 630 Rand per year, with concerns that it applies even if the balance is zero; Woolworths has indicated price increases are a last resort due to rising costs, and that previously zero or credit balances were not charged.
Consumer Talk: When are you entitled to a refund
Q: How should a consumer prepare a return to avoid it being unfairly rejected?
Document everything with photos, log the issue promptly, describe the defects clearly in the return request, and pursue escalation if the retailer initially rejects the claim; this helps demonstrate that it's a defect rather than a change of mind.
Consumer Talk: When are you entitled to a refund
Q: What are the basic rights when a product is defective within six months of delivery?
If a product becomes defective within six months, the consumer is entitled to a refund, replacement, or repair, and it does not matter whether the item was bought in-store or online; the retailer's policies cannot override this statutory right.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

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Frequently Asked Questions About Consumer Talk

What is Consumer Talk about and what kind of topics does it cover?

The show centers on practical consumer protection, rights, and buying power with a strong SA focus. Episodes cover issues from missed deliveries and refund challenges to food labeling, hospitality tech versus personal service, and regulatory questions around banking, VAT refunds, and product recalls. Across guests, the program blends personal stories, expert insights, and actionable steps for listeners, often highlighting how brands, regulators, and retailers handle complaints and accountability. A standout strength is turning complex consumer rights into clear, shareable guidance, with real-world examples and a persuasive emphasis on documentation and escalation when things go wrong.

Where can I find podcast stats for Consumer Talk?

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How many listeners does Consumer Talk get?

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What are the audience demographics for Consumer Talk?

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How many subscribers and views does Consumer Talk have?

To see how many followers or subscribers Consumer Talk has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to Consumer Talk?

These podcasts share a similar audience with Consumer Talk:

1. Wendy Knowler is the Consumer Ninja
2. Lunch with Pippa Hudson
3. The Gareth Cliff Show
4. Good Morning Cape Town with Lester Kiewit
5. The Jordan B. Peterson Podcast

How many episodes of Consumer Talk are there?

Consumer Talk launched 8 years ago and published 100 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Consumer Talk?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for Consumer Talk?

Rephonic pulls ratings and reviews for Consumer Talk from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.

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What guests have appeared on Consumer Talk?

Recent guests on Consumer Talk include:

1. Lee Subrathi
2. Alejandro Fioras
3. Kelly Davis
4. Nico Smith
5. Dr. Siobhi Thibs
6. Angelika Grimbeek
7. Pippa Hudson
8. Sean Granger

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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