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Artwork for All Things Considered CX

All Things Considered CX with Bob Azman

Robert Azman
Customer Experience
Linkedin
Busyness To Business
Right Response AI
5P Framework
Artificial Intelligence
Mozy
Generative Perception Intelligence
Autonomous Vehicles
Taskus
Alpaca
Reputation Management
Customer Reviews
Rage Study
Revenue At Risk Model
Unified XM
Local Motors
Olli
Vehicle-To-Everything (V2X)
Mental Health

Are you ready for CX Unhinged? For building better experiences? Hosted by Bob Azman, this show digs into the trends, tools, and tactics that are transforming the way businesses connect with their customers. Get ready for thought-provoking interviews, expert advice, and the latest insights straight from the world of CX. Whether you're aiming to enhance your strategy or discover new ways to drive cu... more

PublishesTwice monthlyEpisodes151Founded6 years ago
Number of ListenersCategories
MarketingBusiness

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Artwork for All Things Considered CX

Latest Episodes

What if the key to winning customer loyalty wasn’t just fixing problems, but transforming every complaint into a business opportunity? Are your efforts to save costs in your service processes actually risking far more in lost revenue and reputation? more

What could your business unlock if you stopped seeing AI as just a way to cut costs, and started seeing it as a pathway to deeper customer connection and organic growth?

Are you truly listening and responding to what your online reviews are reveali... more

Welcome back to All Things Considered CX! In this episode, Bob Azman is joined by LinkedIn expert and personal branding strategist, Carol Kaemmerer . As the new year kicks off amid a challenging economic landscape marked by recent layoffs, Bob Azman ... more

Welcome back to All Things Considered CX. In this episode, host Bob Azman is joined by Chander Sharma, a seasoned global executive, leadership advisor, and author, to unpack the real challenges large organizations face in today’s fast-moving business... more

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Recent Guests

John Goodman
Expert on customer care measurement and consulting
Customer Care Measurement & Consulting (CCMC)
Episode: The Revenue Impact of Solving Customer Problems, with John Goodman
George Swetlitz
Co-founder and CEO of Right Response AI
Right Response AI
Episode: Leveraging AI for Personalized Customer Experiences, with George Swetlitz
Carol Kaemmerer
LinkedIn and personal branding expert; author of LinkedIn for the Savvy Executive
Self-employed / Coach and Author
Episode: Stand Out on LinkedIn: Framework for Career Success, with Carol Kaemmerer
Chandra Sharma
Author of Busyness to Business; partner at BusyXL Catalyst / BizzExcel leadership
BusyXL Catalyst (BizzExcel)
Episode: Mastering the 5Ps: How Leaders Move from Overwhelm to Operational Excellence, with Chander Sharma
Satya Nadella
Referenced as a case study in leadership transformation
Episode: Mastering the 5Ps: How Leaders Move from Overwhelm to Operational Excellence, with Chander Sharma
Simon Robinson
CEO of Holonomics, author
Holonomics
Episode: Why Soul and Value Proposition Matter in Customer Experience, with Simon Robinson
Rachel Lutz Guevara
Division Vice President for Trust and Safety at TaskUs
TaskUs
Episode: Mental Health: The Key to Happy Teams and Customers, with Rachel Lutz Guevara
Nemo Neal
Chief of Design at Mozy
Mozy
Episode: Designing Tomorrow’s Vehicles Today: Nemo Neal’s Vision for Autonomous Mobility
Jack Walker
Executive at Walker Research
Walker Research
Episode: Leveraging AI and Unified Data for Better Customer Experience Performance, with Jack Walker

Host

Bob Azman
Host of All Things Considered CX; focuses on CX trends, tools, and tactics. Recurrent emphasis on turning insights into business outcomes.

Reviews

5.0 out of 5 stars from 6 ratings
  • Top flight professional info

    Bob’s background makes him imminently qualified to discuss CX and to be able to draw other to CX professionals to his show. Great info and good m looking forward to future shows/guests as well. In other words the podcast is a great customer experience!

    Apple Podcasts
    5
    chasnboosdad
    United States6 years ago
  • Top flight professional info

    Bob’s background makes him imminently qualified to discuss CX and to be able to draw other to CX professionals to his show. Great info and good m looking forward to future shows/guests as well

    Apple Podcasts
    5
    chasnboosdad
    United States6 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Insightful and CX-focused with practical frameworks.
Guest knowledge shines; episodes feel action-oriented.
Shows breadth across CX metrics, AI, and leadership.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#141
Denmark/Business/Marketing

Talking Points

Recent interactions between the hosts and their guests.

Leveraging AI for Personalized Customer Experiences, with George Swetlitz
Q: How can listeners connect with Right Response AI to explore how AI can grow their revenue in a location-based business?
Listeners are directed to the company website, rightresponseai.com, with a specific listener offer at rightresponseai.com/CXU that includes specials and an easy call-booking process; the host notes he personally handles conversations when available.
Leveraging AI for Personalized Customer Experiences, with George Swetlitz
Q: What is your ideal customer profile, and is the platform suitable for small businesses as well as larger enterprises?
The guest explains that the product serves all three segments—small business, mid-size, and enterprise—emphasizing that the differentiator is quality and relevance of the AI responses, not simply the size of the client; small businesses benefit especially from a done-for-you setup that is affordable and time-saving.
Stand Out on LinkedIn: Framework for Career Success, with Carol Kaemmerer
Q: What are you seeing about the impact of AI on employment and the demand for LinkedIn-savvy professionals?
Carol explains that routine tasks will be automated, increasing demand for strategic thinkers who can connect customer experience to business value and leverage AI effectively, while those who can't adapt may be left behind.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
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Frequently Asked Questions About All Things Considered CX

What is All Things Considered CX about and what kind of topics does it cover?

The show concentrates on customer experience (CX) strategy, measurable impact, and practical tactics for improving interactions across channels. Episodes frequently explore how data, AI, and culture shape CX outcomes, with topics ranging from revenue implications of solving customer problems to AI-enabled reputation management, personalized experiences, and mental health in high-pressure CX roles. A notable pattern is pairing real-world case studies with frameworks (e.g., Rage study, 5P framework, Unified XM) to translate insights into actionable steps for leaders, practitioners, and marketers. A standout aspect is spotlighting human-centered approaches—brand authenticity, soul in value propositions, and wellness—alongside tech-enabled impr... more

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These podcasts share a similar audience with All Things Considered CX:

1. The Daily

How many episodes of All Things Considered CX are there?

All Things Considered CX launched 6 years ago and published 151 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on All Things Considered CX?

Recent guests on All Things Considered CX include:

1. John Goodman
2. George Swetlitz
3. Carol Kaemmerer
4. Chandra Sharma
5. Satya Nadella
6. Simon Robinson
7. Rachel Lutz Guevara
8. Nemo Neal

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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