
Hosted by Jalilah Gibson and Caz Hanrahan, Wavestone's XLR8 podcast series delves into answering your most common pain points and questions as you progress through your digital transformation journey in the pharma world.
We’ll be bringing you real-life stories and experiences from distinguished guests who have delivered customer and business value through the use of digital, starting by designing ... more
| Publishes | Infrequently | Episodes | 12 | Founded | 3 years ago |
|---|---|---|---|---|---|
| Categories | BusinessHealth & FitnessMedicine | ||||

Join us as Hewan Wole, a Global Marketing Director in the pharmaceutical industry, explores why culture is a critical enabler of great customer experience. Drawing on her experience across global, regional and local markets, she shares practical insi... more
In this episode, we reflect on the topics covered during Global Pharma Tech Conference and explore how life sciences organisations can turn AI ambition into tangible business value. Drawing on insights from the event and broader experience across ind... more
Join us as Michael George, a global leader in patient engagement, explores how amplifying the patient voice can transform healthcare and the life sciences sector. He outlines what meaningful engagement looks like and shares practical steps organisati... more
Join us as Florian Gäng shares how customer experience management is transforming the pharmaceutical sector, focusing on building shared understanding, pragmatic tools, and outcome-driven strategies. Discover practical insights on balancing customer ... more
In this episode, we reflect on the topics covered during Reuters Pharma Customer Engagement Europe. We explore how organizations can humanize customer engagement by balancing global consistency with local flexibility, breaking down internal silos, an... more
In this episode of the XLR8 podcast series we are joined by Muireann Byrne, Digital Engagement Manager at Viatris Ireland. We explore what it means to lead with a customer-first strategy and Muireann shares how she drove a local omnichannel transform... more
In this episode we take the pulse on what’s shaping the future of pharma. Jalilah Gibson and Caz Hanrahan discuss the highlights and insights from the Next Pharma Summit, covering key themes such as cross-functional and external collaboration, going ... more
In this episode of the XLR8 podcast series we are joined by Olena Shchepina, European Digital Transformation Lead at Viatris. We explore the shift from omnichannel to optichannel and Olena shares her experiences and insights on strategies, KPIs and t... more








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Recent guests on this podcast include:
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2. Michael George
3. Florian Gäng
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