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Artwork for Utterly Indispensable Podcast for Estate Agents

Utterly Indispensable Podcast for Estate Agents

Rob Graves
Estate Agency
Artificial Intelligence
Exp
Estate Agents
Exp Realty
Recruitment
London, United Kingdom
Proptech
London
Branding
Rightmove
Property Management
Getagent
Alto
Estate Agency Marketing
Lettings
CRM
Real Estate
By Design
Business Ownership

Welcome to The Utterly Indispensable Podcast for Estate Agents , your go-to podcast for insights, tips, and inspiration in the world of estate agency. Join us as we interview industry experts, successful estate agents, and thought leaders who share their experiences, strategies, and innovative ideas. Whether you're a seasoned professional or just starting out, our episodes are packed with valuable... more

PublishesWeeklyEpisodes121Founded2 years ago
Number of ListenersCategories
EntrepreneurshipBusinessInvesting

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Artwork for Utterly Indispensable Podcast for Estate Agents

Latest Episodes

They say the first five years in business are the hardest. So what does it take to come through them with a business you’re proud of?

In this episode, I’m joined by Andy McHugo, founder of Birmingham’s McHugo Homes, to reflect on his first five year... more

If the agency down the road could manage twice as many properties without doubling its staff, how would you compete?

Sam Smith, Co-Founder and CEO of PropServ, joins me to explore how AI and automation could change the economics of estate agency—and... more

House prices have risen. Interest rates have held. You’ve posted the update. But have you given anyone a reason to choose you as their estate agent?

In this episode of The Utterly Indispensable Podcast for Estate Agents, I’m joined by former agency ... more

You’ve left employment, gone self-employed and started earning more. But what happens when you stop?

Have you built a business that can work without you, or does every pound still depend on your next instruction?

In this episode of The Utterly Indi... more

If sellers think every estate agent does the same thing, why wouldn’t they choose the cheapest?

Before you spend another pound on advertising, you need a convincing answer.

In this episode of The Utterly Indispensable Podcast for Estate Agents, I’m... more

Returning calls. Preparing properly for valuations. Following up with buyers. Doing what you promised.

Every estate agent knows these things matter. So why do so many businesses struggle to deliver them consistently?

In this episode of The Utterly ... more

You’re selling houses. The team is busy. Money is coming into the bank. So why does it feel as though there’s nothing left?

I put that question to Paul Miller, an accountant who has spent over 30 years running his own business. We talk about the gap... more

What does it take to build an estate agency that sellers actively seek out?

In this episode, I’m joined by Lisa Curran, owner of Currans Unique, a family estate agency that has served Chester and the North West for more than 36 years.

Lisa explains... more

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Recent Guests

Sam Smith
Co-founder and CEO of PropServ
PropServ
Episode: What Happens When Your Competitor Can Do Twice the Work? | Sam Smith, PropServ
Rowan Waller
Former estate agency owner and marketing writer specializing in storytelling and thought leadership
The Property Pen
Episode: Your Customers Have Seen the Headlines. Why Should They Listen to You? | Rowan Waller
David Lindley
Former CEO of Fine & Country and CEO of By Design
By Design
Episode: Self-Employed Estate Agent: A Business or Just a Different Job? With David Lindley
Gareth Melly
Advertising specialist; works with brands like Dyson, Rolex, Pepsi; leads advertising strategy for David Tugoliath aimed at estate agencies.
David Tugoliath
Episode: Why Should Anyone Choose Your Estate Agency? With Gareth Melly
Michelle Gallagher
Sales Director and Co-Owner of JDG Estate Agents
JDG Estate Agents
Episode: Everyone Knows the Basics. Why Do So Few Agents Get Them Right? With Michelle Gallagher
Paul Miller
FCA, accountant with 30+ years in business; transitioning family practice to the next generation
Independent accountant/author
Episode: “Where Has All the Profit Gone?” | Paul Miller
Lisa Curran
Owner of Curran's Unique, a family estate agency
Curran's Unique
Episode: From Chasing Instructions to Becoming the Agent Sellers Want
Ric Dawson
CEO of Alto
Alto
Episode: What If You Could Just Talk to Your CRM?
Robert May
Technology, data and PropTech expert in real estate
Independent consultant / PropTech adviser
Episode: Why AI Could Make Local Estate Agents More Valuable, Not Less

Host

Rob
Host of the Utterly Indispensable Podcast for Estate Agents; appears across multiple episodes.

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Talking Points

Recent interactions between the hosts and their guests.

What Happens When Your Competitor Can Do Twice the Work? | Sam Smith, PropServ
Q: What does PropServ do?
Smith describes an AI-powered property maintenance system that receives tenant reports, integrates with agency CRMs, deploys contractors, gathers quotes and updates landlords. Agencies can choose how much of the workflow to automate.
What Happens When Your Competitor Can Do Twice the Work? | Sam Smith, PropServ
Q: How did PropServ come about?
Smith says the idea began while he worked in business development for a furniture and interior design company. He first built a referral system for estate agents, then expanded the service after customers identified a need for plumbers, electricians and handymen.
Your Customers Have Seen the Headlines. Why Should They Listen to You? | Rowan Waller
Q: How did you get that thought leadership, particularly when it became out of estate agency? Do you interview these people once a week?
Waller works with clients to draw out their opinions and decide on an angle, then structures those ideas into engaging content that gives their audience context and insight rather than a basic news report.
Your Customers Have Seen the Headlines. Why Should They Listen to You? | Rowan Waller
Q: How did you get into estate agency?
Waller said he entered the field by chance after university, initially intending to learn the business before moving to Spain and potentially working in property there.
Self-Employed Estate Agent: A Business or Just a Different Job? With David Lindley
Q: How do you maintain quality while growing the network?
Lindley says the company maintains consistent brand guidelines and relies on selective recruitment, since licence holders' local reputations depend on the people representing the brand. Distinctive, design-led properties and peer learning also help preserve the premium positioning.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About This Podcast

What is This Podcast about and what kind of topics does it cover?

The show centers on real estate agency growth, branding, and technology, often featuring agency founders, proptech leaders, and growth strategists who share practical lessons from scaling, acquisitions, and premium service models. Across episodes, listeners encounter discussions on building aspirational brands, leveraging AI and data in marketing and operations, mastering sales progression, and navigating consolidation through acquisitions and franchising. Notable throughlines include value-driven leadership, the tension between high-touch service and scalable systems, and the evolving role of technology in buyer and seller experiences. The format tends to blend hands-on case studies with strategic frameworks, making it especially useful fo... more

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this podcast launched 2 years ago and published 121 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on this podcast?

Recent guests on this podcast include:

1. Sam Smith
2. Rowan Waller
3. David Lindley
4. Gareth Melly
5. Michelle Gallagher
6. Paul Miller
7. Lisa Curran
8. Ric Dawson

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