
This podcast is about one simple but powerful idea: supporting vulnerable customers better — with empathy, confidence, and good practice.I’ll be joined by brilliant guests sharing real stories, practical ideas, and fresh perspectives on supporting people when it matters most. Because vulnerability can affect any of us — at any time. Join me for Unlocking Vulnerability. Listen, learn, and be part o... more
| Publishes | Twice monthly | Episodes | 73 | Founded | 6 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Category | Business | |||

In this episode of Unlocking Vulnerability, Helen is joined by Patrick Foley, Managing Director of Sonar Financial Services, to explore the hidden vulnerabilities faced by professional footballers and other high-earning clients.
Patrick shares how s... more
In this episode of Unlocking Vulnerability, Helen is joined by Lachie Humphreys from BSI and Marcus Long at IIOA to explore the UK’s first workplace standard for suicide awareness and prevention.
Marcus shares the deeply personal story that led to th... more
In this episode Helen is joined by Kate Robbins, Head of Customer Policy at Wessex Water, to explore how the understanding of vulnerability has evolved across the utilities sector.
Kate shares how the focus has shifted from labelling “vulnerable cust... more
In this episode, Helen is joined by Bridie O’Shea, Customer Insight and Excellence Specialist at Mansfield Building Society. Bridie shares how her role focuses on improving customer journeys and ensuring vulnerable customers receive the support they ... more
In this episode, Helen is joined by Natasha Crooks, Vulnerable Customer Manager at Northern Ireland Electricity Networks.
Together we explore how the definition of vulnerability has evolved beyond traditional medical needs to include financial hards... more
In this first episode of season 2, Helen is joined by her colleague Jenna Birchall.
As Helen Pettifer Training celebrates 10 years this year, we discuss what changes and progress has been made over the last decade in the vulnerability space.
We di... more
In this episode, Helen is joined by her WASP team members Ellice Whyte, Chris Brown and David Murphy.
DISCLAIMER: This episode covers the topic of suicide.
In this conversation Helen and the team introduce WASP - Workplace Awareness of Suicide Pre... more
In this episode, Helen is joined by Lucy Dennis, Project Manager at Cruse Bereavement.
In their conversation, Lucy and Helen talk about grief and loss, how it impacts people and how organisations can support both colleagues and customers experiencin... more
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Listeners, social reach, demographics and more for this podcast.
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Unlocking Vulnerability launched 6 years ago and published 73 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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