ACP: The Amazon Connect Podcast
CloudInteract - cloudinteract.ioThis is The Amazon Connect Podcast - the show that focuses on Amazon Connect and related technologies. Find out more about CloudInteract at cloudinteract.io.On ACP our experts meet once every 2 weeks to discuss the latest news and deep dive into topics such as CRM integration, AI, Scheduling & Forecasting, Training & Development and lots more.If you're a contact centre supervisor, a service owner,... more
| Publishes | Monthly | Episodes | 33 | Founded | 2 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessTechnology | |||
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Tom Morgan and Alex Baker catch up on recent Amazon Connect and contact center updates, including a blog post on the EU AI Act requiring clear AI disclosure at first interaction and strong logging/auditing by August 2, with signific... more
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Tom Morgan and co-host Alex Baker return to the Amazon Connect Podcast after a break since re:Invent, explaining that rapid developments in AI agents and increased client demand have driven their focus.
They revisit Amazon Connect’... more
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Amazon Connect Feature Updates: re:Invent Highlights
In this special episode of ACP during re:Invent Week, Tom and Alex dive into the latest announcements and features for Amazon Connect. From AI-powered automation to new agent too... more
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In this episode, Tom and Alex sit down with Ruben Opdenakker, Head of Product at Ideal Systems, to explore the mobile evolution of Amazon Connect — and how it's transforming the way organisations engage with customers.
Traditionall... more
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Weak insights, comes across as guys trying to sell themselves rather than empowering others to learn
Apple Podcasts1starshinedavid
United Kingdom7 months ago
Top Technology Podcasts
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ACP: The Amazon Connect Podcast launched 2 years ago and published 33 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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