ACP: The Amazon Connect Podcast
CloudInteract - cloudinteract.ioThis is The Amazon Connect Podcast - the show that focuses on Amazon Connect and related technologies. Find out more about CloudInteract at cloudinteract.io.On ACP our experts meet once every 2 weeks to discuss the latest news and deep dive into topics such as CRM integration, AI, Scheduling & Forecasting, Training & Development and lots more.If you're a contact centre supervisor, a service owner,... more
| Publishes | Twice monthly | Episodes | 43 | Founded | 3 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | TechnologyBusiness | |||
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Host Tom Morgan runs a solo episode of the Amazon Connect Podcast to play five unedited recordings of Amazon Connect Customer AI agent calls and explain what’s happening under the hood.
Four clips come from CloudInteract’s multi-in... more
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Join us as we welcome Kevin Kito (President & CEO) and Allan Gaspe (Solution Architect) from 911 Secure to discuss 911 obligations and solutions for cloud contact centers, especially Amazon Connect.
They explain common misconcepti... more
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Join us as we welcome Mark Pritchard, a senior platform and automation consultant at Jabra, to discuss Jabra’s move to Amazon Connect starting in 2021 and how the shift improved flexibility, number management, and cloud operations a... more
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This episode of ACP recaps a busy July of Amazon Connect Customer updates.
The headline is a major quality upgrade to Amazon Connect’s AI voices (announced July 20), adding 100 new voice options across 50+ languages, improved turn-... more
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Weak insights, comes across as guys trying to sell themselves rather than empowering others to learn
Apple Podcasts1starshinedavid
United Kingdoma year ago
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ACP: The Amazon Connect Podcast launched 3 years ago and published 43 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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