ACP: The Amazon Connect Podcast
CloudInteract - cloudinteract.ioThis is The Amazon Connect Podcast - the show that focuses on Amazon Connect and related technologies. Find out more about CloudInteract at cloudinteract.io.On ACP our experts meet once every 2 weeks to discuss the latest news and deep dive into topics such as CRM integration, AI, Scheduling & Forecasting, Training & Development and lots more.If you're a contact centre supervisor, a service owner,... more
| Publishes | Twice monthly | Episodes | 31 | Founded | 2 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | TechnologyBusiness | |||
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Latest Episodes
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Amazon Connect Feature Updates: re:Invent Highlights
In this special episode of ACP during re:Invent Week, Tom and Alex dive into the latest announcements and features for Amazon Connect. From AI-powered automation to new agent tools... more
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In this episode, Tom and Alex sit down with Ruben Opdenakker, Head of Product at Ideal Systems, to explore the mobile evolution of Amazon Connect — and how it's transforming the way organisations engage with customers.
Traditionally ... more
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Join Tom and Alex in this episode of ACP as they discuss the latest in outbound campaigns and proactive engagement with Anjan Mukherjee, Head of Product for Amazon Connect.
Discover the evolution of consumer communication preference... more
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In this episode, Tom and Alex return refreshed and ready to dive into everything Amazon Connect. They provide a detailed update on the latest features and improvements in Amazon Connect from the past two months, including real-time da... more
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Weak insights, comes across as guys trying to sell themselves rather than empowering others to learn
Apple Podcasts1starshinedavid
United Kingdom4 months ago
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ACP: The Amazon Connect Podcast launched 2 years ago and published 31 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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