ACP: The Amazon Connect Podcast
CloudInteract - cloudinteract.ioThis is The Amazon Connect Podcast - the show that focuses on Amazon Connect and related technologies. Find out more about CloudInteract at cloudinteract.io.On ACP our experts meet once every 2 weeks to discuss the latest news and deep dive into topics such as CRM integration, AI, Scheduling & Forecasting, Training & Development and lots more.If you're a contact centre supervisor, a service owner,... more
| Publishes | Twice monthly | Episodes | 38 | Founded | 2 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessTechnology | |||
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This week we deep dive into call recording in Amazon Connect, covering how recording evolved from expensive, tape-based systems into ubiquitous digital recordings driven by compliance needs like PCI, HIPAA, GDPR, and financial regul... more
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We recap the two-day Amazon Connect Customer Community event in London, noting that the agenda and partner conversations were overwhelmingly focused on AI, especially agentic AI, rather than traditional contact center topics.
We di... more
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Amazon Connect Forecasting, Capacity Planning & Scheduling (FCS) Explained — Native WFM, Agent Self-Service, Data Lake & Notifications
Tom Morgan and Alex Baker welcome Pavan Dusanapudi, a senior architect on the Amazon Connect tea... more
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Tom and Alex welcome John Ing, freelance Amazon Connect consultant and founder of the independent Amazon Connect user group, to discuss the group’s rapid growth over two years, its community-led agenda, and why smaller, Chatham Hous... more
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Weak insights, comes across as guys trying to sell themselves rather than empowering others to learn
Apple Podcasts1starshinedavid
United Kingdom9 months ago
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Apple Podcasts | #179 |  Ireland/Technology |
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ACP: The Amazon Connect Podcast launched 2 years ago and published 38 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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