The Amazon Connect Podcast
Douglas Park, Marc RudkowskiInformation and Insight into what's new and why it matters, on Amazon Connect. Brought to you by Marc and Doug, who have been working with Amazon Connect since service launch.
| Publishes | Monthly | Episodes | 20 | Founded | a year ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | EducationTechnology | |||
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Latest Episodes
Most organizations undervalue the true potential of conversational AI—until now. Jim Kraeutler, a product manager at Amazon Connect, exposes how innovative solutions like NLX are revolutionizing customer experiences by blending natural language under... more
In this episode, we explore the recent transformations in Amazon Connect, including its expansion into a family of solutions, the strategic acquisition of NLX, and the future of AI-driven customer experience. Our expert, Iftach Bashan, shares insight... more
Most companies are rushing headlong into AI without a clear strategy for delivering real business value — are you? In this episode of the Amazon Connect podcast, AI expert and AWS Solution Architect Ayesha Borker shares how forward deploy bridges the... more
Most companies struggle to bring AI-driven healthcare solutions to life — but Amazon Connect Health is changing the game. In this episode, Sunil Menon joins us to reveal how AWS is empowering healthcare providers with purpose-built AI agents that red... more
Join Douglas, Marc, and special guest Connie Workman Watkins as they explore the latest AWS Connect updates and strategic AI integrations. Discover how organizations can navigate rapid technological changes in contact centers while maintaining excell... more
Join Marc Rudkowski, Douglas Park and, special guest, Adrian Morgan as they delve into the world of Amazon Connect, exploring its unique features and how it revolutionizes contact centers. Discover insights from Adrian's tours of Amazon's contact cen... more
In this episode of the Amazon Connect podcast, hosts Douglas Park and Marc Rudkowski discuss the significant updates announced at Reinvent 2025, focusing on ~30 new features that enhance AI capabilities, workforce efficiency, and customer engagement ... more
Join Marc, Doug and special guest Keith Ramsdell in the latest episode of the Amazon Connect Podcast! Explore the cutting-edge advancements in AI-driven contact centers, including Agentic Voice and dynamic language support. Keith shares his expertise... more
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Frequently Asked Questions About The Amazon Connect Podcast
What is The Amazon Connect Podcast about and what kind of topics does it cover?
Two frequent hosts with deep roots in Amazon Connect guide conversations that blend product updates, architectural best practices, and real-world deployment stories. Episodes consistently explore AI-enabled features, orchestration and agent tooling, telephony and outbound capabilities, and industry-specific use cases (notably healthcare and enterprise customer service). The show often pairs technical deep dives with governance, change management, and measurement of business outcomes, making it useful for practitioners evaluating how AWS Connect fits into large-scale contact centers and modernization efforts. A standout pattern is the emphasis on practical adoption steps, from quick wins to enterprise-scale transformations, and the ongoing d... more
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How many listeners does The Amazon Connect Podcast get?
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How many episodes of The Amazon Connect Podcast are there?
The Amazon Connect Podcast launched a year ago and published 20 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on The Amazon Connect Podcast?
Recent guests on The Amazon Connect Podcast include:
1. Jim Kraeutler
2. Iftach Bashan
3. Aisha Borker
4. Sunil Menon
5. Connie Workman Watkins
6. Adrian Morgan
7. Keith Ramsdell
8. Yasser El-Hagan
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.