The Amazon Connect Podcast
Douglas ParkInformation and Insight into what's new, and why it matters, with Amazon Connect.
| Publishes | Monthly | Episodes | 23 | Founded | a year ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | TechnologyEducation | |||
Listen to this Podcast
Latest Episodes
aws.amazon.com/blogs/contact-center/failure-didnt-lose-your-customers-mediocrity-did/
aws.amazon.com/blogs/contact-center/deflection-is-dead-resolution-is-king/
Amazon Connect is shipping fast, but the real story is how customer fee... more
A small explanatory video before the onslaught of new content
Deflection is Dead. Resolution is King.
by Pasquale DeMaio
aws.amazon.com/blogs/contact-center/deflection-is-dead-resolution-is-king/
Discover the latest breakthroughs in Amazon Connect that are transforming customer experiences and operati... more
Most organizations undervalue the true potential of conversational AI—until now. Jim Kraeutler, a product manager at Amazon Connect, exposes how innovative solutions like NLX are revolutionizing customer experiences by blending natural language under... more
In this episode, we explore the recent transformations in Amazon Connect, including its expansion into a family of solutions, the strategic acquisition of NLX, and the future of AI-driven customer experience. Our expert, Iftach Bashan, shares insight... more
Most companies are rushing headlong into AI without a clear strategy for delivering real business value — are you? In this episode of the Amazon Connect podcast, AI expert and AWS Solution Architect Ayesha Borker shares how forward deploy bridges the... more
Most companies struggle to bring AI-driven healthcare solutions to life — but Amazon Connect Health is changing the game. In this episode, Sunil Menon joins us to reveal how AWS is empowering healthcare providers with purpose-built AI agents that red... more
Join Douglas, Marc, and special guest Connie Workman Watkins as they explore the latest AWS Connect updates and strategic AI integrations. Discover how organizations can navigate rapid technological changes in contact centers while maintaining excell... more
Key Facts
Similar Podcasts
People also subscribe to these shows.
Recent Guests
Hosts
Top Technology Podcasts
Talking Points
Recent interactions between the hosts and their guests.
Audience Metrics
Listeners, social reach, demographics and more for this podcast.
| Listeners per Episode | |
|---|---|
| Gender Skew | |
| Location | |
| Interests | |
| Professions | |
| Age Range | |
| Household Income | |
| Social Media Reach |
Frequently Asked Questions About The Amazon Connect Podcast
What is The Amazon Connect Podcast about and what kind of topics does it cover?
Two hosts regularly explore updates, strategy, and real-world use cases around enterprise-grade contact center technology and AI integration. Recent episodes emphasize expanding AI-driven capabilities across the Amazon Connect family, including NLX-based self-service, agent-assisted tooling, and multi-channel orchestration, with detailed discussions on production readiness, governance, and measuring outcomes like CSAT and self-service efficiency. Real-world anecdotes cover healthcare, travel, retail, and financial services use cases, plus lessons from industry events and customer deployments. The show often bridges technical deep-dives with practical guidance for operators, architects, and decision-makers, making it a likely valuable resour... more
Where can I find podcast stats for The Amazon Connect Podcast?
Rephonic provides a wide range of podcast stats for The Amazon Connect Podcast. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to The Amazon Connect Podcast and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.
How many listeners does The Amazon Connect Podcast get?
Rephonic provides a full set of podcast information for four million podcasts, including the number of listeners. View further listenership figures for The Amazon Connect Podcast, including podcast download numbers and subscriber numbers, so you can make better decisions about which podcasts to sponsor or be a guest on. You will need to upgrade your account to access this premium data.
What are the audience demographics for The Amazon Connect Podcast?
Rephonic provides comprehensive predictive audience data for The Amazon Connect Podcast, including gender skew, age, country, political leaning, income, professions, education level, and interests. You can access these listener demographics by upgrading your account.
How many subscribers and views does The Amazon Connect Podcast have?
To see how many followers or subscribers The Amazon Connect Podcast has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.
Which podcasts are similar to The Amazon Connect Podcast?
These podcasts share a similar audience with The Amazon Connect Podcast:
1. The Journal.
How many episodes of The Amazon Connect Podcast are there?
The Amazon Connect Podcast launched a year ago and published 23 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact The Amazon Connect Podcast?
Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.
Where can I see ratings and reviews for The Amazon Connect Podcast?
Rephonic pulls ratings and reviews for The Amazon Connect Podcast from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.
View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.
How do I access podcast episode transcripts for The Amazon Connect Podcast?
Rephonic provides full transcripts for episodes of The Amazon Connect Podcast. Search within each transcript for your keywords, whether they be topics, brands or people, and figure out if it's worth pitching as a guest or sponsor. You can even set-up alerts to get notified when your keywords are mentioned.
What guests have appeared on The Amazon Connect Podcast?
Recent guests on The Amazon Connect Podcast include:
1. Abhishek Pandey
2. Jim Kraeutler
3. Iftach Bashan
4. Aisha Borker
5. Sunil Menon
6. Connie Workman Watkins
7. Adrian Morgan
8. Keith Ramsdell
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.