The Amazon Connect Podcast
Douglas Park, Marc RudkowskiInformation and Insight into what's new and why it matters, on Amazon Connect. Brought to you by Marc and Doug, who have been working with Amazon Connect since service launch.
| Publishes | Twice monthly | Episodes | 16 | Founded | 8 months ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | TechnologyEducation | |||
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Latest Episodes
Join Douglas, Marc, and special guest Connie Workman Watkins as they explore the latest AWS Connect updates and strategic AI integrations. Discover how organizations can navigate rapid technological changes in contact centers while maintaining excell... more
Join Marc Rudkowski, Douglas Park and, special guest, Adrian Morgan as they delve into the world of Amazon Connect, exploring its unique features and how it revolutionizes contact centers. Discover insights from Adrian's tours of Amazon's contact cen... more
In this episode of the Amazon Connect podcast, hosts Douglas Park and Marc Rudkowski discuss the significant updates announced at Reinvent 2025, focusing on ~30 new features that enhance AI capabilities, workforce efficiency, and customer engagement ... more
Join Marc, Doug and special guest Keith Ramsdell in the latest episode of the Amazon Connect Podcast! Explore the cutting-edge advancements in AI-driven contact centers, including Agentic Voice and dynamic language support. Keith shares his expertise... more
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Apple Podcasts | #224 |  Canada/Technology |
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Frequently Asked Questions About The Amazon Connect Podcast
What is The Amazon Connect Podcast about and what kind of topics does it cover?
Focused on delivering insights and information on Amazon Connect, discussions are crafted around the technology's innovations, updates, and real-world applications. Episodes frequently cover new features released by Amazon Connect, explore practical implementations in contact centers, and investigate how these updates can optimize customer interactions. Noteworthy guest experts contribute their experiences with Amazon Connect, enriching the dialogue with insights into AI integration, self-service automation, and customer service enhancements. The hosts aim to educate listeners about the evolving landscape of contact center technology, emphasizing the importance of continual adaptation to improve customer experiences and operational efficien... more
Where can I find podcast stats for The Amazon Connect Podcast?
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How many listeners does The Amazon Connect Podcast get?
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What are the audience demographics for The Amazon Connect Podcast?
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How many subscribers and views does The Amazon Connect Podcast have?
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Which podcasts are similar to The Amazon Connect Podcast?
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How many episodes of The Amazon Connect Podcast are there?
The Amazon Connect Podcast launched 8 months ago and published 16 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on The Amazon Connect Podcast?
Recent guests on The Amazon Connect Podcast include:
1. Adrian Morgan
2. Keith Ramsdell
3. Yasser El-Hagan
4. Nelson Martinez
5. Hannah Bloking
6. Jeremy Puent
7. Sheila Bushman
8. Anjan Mukherjee
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.