Rephonic
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SAP
Artificial Intelligence
SAP BTP
Sovereign Cloud
Twinings
S4/HANA
Clean Core
Women In SAP
SAP Sapphire
Rise With SAP
All Or Nothing Thinking
Negativity Bias
SAP Business Data Cloud
Governance
Agentic AI
Positive Mindset
SAP AI
SAP Centre Of Expertise
Joule
Give To Gain

SUGTalks is the official UKISUG Podcast, aimed at driving success and making your job easier, providing an independent channel for all of your SAP needs. Hosted by Craig Dale, alongside our special guests, SUGTalks takes a look at the opportunities and challenges facing SAP users today.To learn more about the UKISUG referral scheme, visit: www.sapusers.org/community-referral-scheme

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Latest Episodes

In our latest episode, Craig is joined once again by Uwe Grigoleit, Senior Vice President and Head of Customer Evolution and Portfolio at SAP, to discuss the recent changes to SAP's customer service and delivery portfolio.

Uwe explains why the new C... more

In our latest episode, Craig is joined by Uma Rani, President and Chief Product Officer for Cloud ERP Private at SAP. Uma sets out how SAP Cloud ERP Private has evolved since 2020 and the strategy shaping it today. She explains where Sovereign Cloud ... more

In our latest episode, Craig is joined by Uma Rani, President and Chief Product Officer for Cloud ERP Private at SAP. Uma sets out how Cloud ERP Private has evolved since 2020 and the strategy shaping it today. She explains where Sovereign Cloud fits... more

In this episode of SUGTalks, Craig is joined by Yasmin Awad, Senior Vice President and Head of SAP's Global User Group Organisation, and Philip Adams, UKISUG board member and member of the SUGEN Core Leadership Team.

Together they discuss SUGEN, (SA... more

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Recent Guests

Stefan Steinle
Executive Vice President, Head of Global Customer Support at SAP
SAP
Episode: A Deep Dive on SAP Global Customer Support with Stefan Steinle
Conor Riordan
Chair of UKISUG
UKISUG
Episode: Licensing, AI and SUGEN: Your UKISUG Connect Questions Answered
Philip Adams
UKISUG Board Member and SUGEN CLT Member
UKISUG
Episode: Licensing, AI and SUGEN: Your UKISUG Connect Questions Answered
Sonia Nash
Head of Business AI, SAP UK and Ireland
SAP
Episode: An Interview with Sonia Nash, Head of Business AI, SAP UK&I: AI Adoption and an Unconventional Route into Tech
Sandeep Seeripat
Global Business Transformation and Technology Officer at Twinings
Twinings
Episode: Lessons from Twinings’ Transformation: Questions from UKISUG Connect keynote answered
Fiona Warburg
Solution Architecture Practice Manager at Co-operative Group
Co-operative Group
Episode: Women in SAP 2026 Update: Give to Gain and Building a Stronger Community
Emma Chambers
Head of Apps and Platforms at Calor
Calor
Episode: Women in SAP 2026 Update: Give to Gain and Building a Stronger Community
Emel Morris
CIO of Central Bedfordshire Council
Central Bedfordshire Council
Episode: An Interview with Emel Morris, CIO at Central Bedfordshire Council
Mark Raben
Former SAP EMEA CTO and Keynote Speaker and Speaker Coach
SAP (former)
Episode: Working With AI, Not Against It – Insights from Mark Raben

Host

Craig Dale
Host of SUGTalks

Chart Rankings

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Apple Podcasts
#180
United Kingdom/Technology
Apple Podcasts
#210
Sweden/Technology

Talking Points

Recent interactions between the hosts and their guests.

An Interview with Emel Morris, CIO at Central Bedfordshire Council
Q: How did you feel about speaking at the Women in SAP event, and what did you take away from that experience?
It was inspiring to see many talented colleagues; the discussion around moving the ladder in the right direction resonated, and it reinforced the importance of visibility, sponsorship, and community support for women in tech.
An Interview with Emel Morris, CIO at Central Bedfordshire Council
Q: What is your advice for people looking to move between roles and functions, be they public or private sector?
Be curious, be bold, and don't limit yourself. Seek opportunities, talk to colleagues, and leverage connections across sectors to find transferable skills; persistence and self-belief help you navigate doubts from others.
A Deep Dive on SAP Global Customer Support with Stefan Steinle
Q: What role does AI play in migration and transformation projects?
AI helps with data validation, testing, field mapping, and especially in migrations, by accelerating preparations, identifying and applying best practices, and supporting change management for a smoother transformation.
A Deep Dive on SAP Global Customer Support with Stefan Steinle
Q: What are the concepts of invisible and empowered support in practice?
Invisible support operates in the background using data signals to anticipate milestones and prevent issues, while empowered support provides instant access to knowledge and past solutions at the point of need, reducing wait times and improving the overall customer experience.
A Deep Dive on SAP Global Customer Support with Stefan Steinle
Q: Could you summarize how SAP's Global Customer Support has evolved since you started?
The evolution moved from globalizing and professionalizing reactive support in the early 2000s to proactive, self-service and preventive care, leveraging tools like Solution Manager, AI, data lakes, and evolving to agentic AI frameworks that enable faster, more holistic, and value-driven support.

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Frequently Asked Questions About SUGTalks

What is SUGTalks about and what kind of topics does it cover?

SUGTalks centers on SAP ecosystem trends, governance, and member-led strategy, with frequent deep dives into licensing models, AI adoption, cloud transitions, and community-driven learning. Episodes feature UKISUG leaders and SAP or industry practitioners discussing real-world transformation, COE governance, and practical paths to value in large SAP environments. A standout pattern is member-driven dialogue—sharing lessons from major SAP deployments, Sapphire events, and cloud-enabled transformations—paired with actionable guidance for attendees navigating licensing, governance, and modernization at scale.

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How many listeners does SUGTalks get?

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What are the audience demographics for SUGTalks?

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To see how many followers or subscribers SUGTalks has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to SUGTalks?

These podcasts share a similar audience with SUGTalks:

1. The Rest Is Politics
2. Stick to Football
3. The News Agents

How many episodes of SUGTalks are there?

SUGTalks launched 6 years ago and published 147 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact SUGTalks?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for SUGTalks?

Rephonic pulls ratings and reviews for SUGTalks from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.

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What guests have appeared on SUGTalks?

Recent guests on SUGTalks include:

1. Stefan Steinle
2. Conor Riordan
3. Philip Adams
4. Sonia Nash
5. Sandeep Seeripat
6. Fiona Warburg
7. Emma Chambers
8. Emel Morris

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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