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Artwork for Service Management Leadership Podcast

Service Management Leadership Podcast

Service Management Leadership Podcast
Service Management
Service Delivery
ITIL
Artificial Intelligence
Change Management
IT Service Management
Servicenow
Incident Management
Configuration Management Database
Business Continuity
Service Level Agreements
Technology
Asset Management
Total Cost Of Ownership
Knowledge Management
CMDB
Governance
Leadership
Service Desk
Competitive Intelligence

Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts: ■ Monday: Jeffrey Tefertiller – Service Delivery topics ■ Wednesday: Kenneth Gonzalez ■ Thursday: Jeffrey Tefertiller – Service... more

PublishesTwice weeklyEpisodes1153Founded6 years ago
Number of ListenersCategory
Technology

Listen to this Podcast

Artwork for Service Management Leadership Podcast

Latest Episodes

In this episode, Jeffrey discusses the why he tries to give back, using a lesson from Volvo.

Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)

Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mond... more

In this episode, Jeffrey discusses the one thing to improve how stakeholders view service management.

Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)

Each week, Jeffrey will be sharing his knowledge on Service Deliv... more

In this episode, Jeffrey discusses the axiom of garbage-in-garbage-out and how it applies to technology initiatives.

Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)

Each week, Jeffrey will be sharing his knowledge o... more

In this episode, Jeffrey discusses the importance of ownership.

Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)

Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (... more

Key Facts

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Recent Guests

Ramy Shehata
ITIL-4 certified process owner with over 15 years of experience in IT service management.
Episode: “Service Management Keeps You Connected to Everything” – Rina Brahmbhatt and Ramy Shehata
Andrew Davis
Business consultant and thought leader, discussing ethics and economic realities
Episode: Ep 66: “Ethics Meets Economic Reality” – Andrew Davis, Part 2
Professor Ahmed Banafa
Award-winning author and distinguished speaker at San Jose State University
San Jose State University
Episode: “AI Won’t Replace You, But Someone Using AI Might” – Rina Brahmbhatt and Prof. Ahmed Banafa
Hind Diouani
Head of Service Excellence and Control and Risk Lead
A financial institute in London
Episode: “You Don’t Have to Build It to Lead It: The Power of Support Roles in Tech” – Rina Brahmbhatt and Hind Diouani
Karen Brusch
An accomplished service management leader currently serving as head of service management at her organization.
Episode: Musician, Teacher and ITSM Professional - Final thoughts with Rina Brahmbhatt and Karen Brusch
David Flesh
Expert in navigating economic challenges with experience in IT leadership
dcfconsults.com
Episode: Ep 59: “Getting Beyond Fear” – David Flesh, Part 3
Heather Borrows
A mother and advocate for families with children with neurodiversity, and Director of Advocacy at Autism Up.
Autism Up
Episode: Beyond the Call: A Mother’s Advocacy and the Heart of Home Care
James Finister
Expert on AI ethics and governance
Episode: Ep 54: "AI: Risky Business?" James Finister, Part 3
Priyanka Sharma
Platform architect for Service Now, creative soul, and painter
Service Now
Episode: Rina Brahmbhatt and Priyanka Sharma - Episode 4

Hosts

Jeffrey Tefertiller
Host of the Service Management Leadership Podcast
Rina Rhambhatt-Barot
Host of Variety of topics

Reviews

4.8 out of 5 stars from 32 ratings
  • Great subject

    This is a nice podcast with great and actual subjects concerning service management.

    Thanks Jeffrey.

    Apple Podcasts
    5
    No-fantasy
    Netherlands3 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Guests are described as knowledgeable and the insights are valuable for CIO/CTO audiences.
Listeners appreciate practical, real-world guidance on service management and tool implementation.
The host provides actionable frameworks and concrete anecdotes for leaders.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#43
South Africa/Technology
Apple Podcasts
#242
Saudi Arabia/Technology

Talking Points

Recent interactions between the hosts and their guests.

“Mentors Shape Your Career—Conversations Shape Your Growth” – Rina Brahmbhatt and Ramy Shehata
Q: Do you have any closing thoughts you would like to share with our listener?
Stay open, keep learning, and talk to people to broaden your understanding.
“Service Management Keeps You Connected to Everything” – Rina Brahmbhatt and Ramy Shehata
Q: What advice would you give to aspiring tech professionals wanting to join service management?
Explore multiple areas within service management before settling into one specific practice.
“Service Management Keeps You Connected to Everything” – Rina Brahmbhatt and Ramy Shehata
Q: What lessons have you learned through your journey?
You need to be flexible and open to change, as well as communicate with people to learn from them.
“Sometimes the Real Incident Is Just a Lack of Diligence” – Rina Brahmbhatt and Ramy Shehata
Q: Have you come across a major incident in your experience, which wasn't a major incident but just lack of due diligence, it became a major incident?
Ramy shared experiences where incidents were downgraded after initial assessment, demonstrating the importance of thorough analysis and communication.
“No Two Major Incidents Are Ever the Same — You Learn by Living It” – Rina Brahmbhatt and Ramy Shehata
Q: Can you start with telling us how did you begin your career in IT?
Ramy began his career in IT by working at a company that was outsourcing its work and creating service centers, which led him to eventually become a team lead.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
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Household Income
Social Media Reach

Frequently Asked Questions About Service Management Leadership Podcast

What is Service Management Leadership Podcast about and what kind of topics does it cover?

This program centers on strategies and governance for service management, IT operations, and organizational change. Episodes frequently tackle tool implementations, CMDB stewardship, ITIL and service delivery, as well as how to drive adoption and data-informed decisions. A notable angle is tying governance, stakeholder relationships, and ROI (including TCO) to practical outcomes, with several episodes offering concrete frameworks and real-world anecdotes. The host(s) appear to bring deep practitioner experience, aiming at CIO/CTO audiences and senior IT leaders seeking to modernize service delivery and risk mitigation. The show also emphasizes leadership, culture, and effective communication as critical success factors for initiatives and t... more

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Which podcasts are similar to Service Management Leadership Podcast?

These podcasts share a similar audience with Service Management Leadership Podcast:

1. Hidden Brain
2. The Enterprise Digital Podcast
3. Wait Wait... Don't Tell Me!
4. The ITSM Practice: Elevating ITSM and IT Security Knowledge
5. Pod Save the World

How many episodes of Service Management Leadership Podcast are there?

Service Management Leadership Podcast launched 6 years ago and published 1153 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Service Management Leadership Podcast?

Recent guests on Service Management Leadership Podcast include:

1. Ramy Shehata
2. Andrew Davis
3. Professor Ahmed Banafa
4. Hind Diouani
5. Karen Brusch
6. David Flesh
7. Heather Borrows
8. James Finister

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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