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Service Management Leadership Podcast

Service Management Leadership Podcast
Service Management
Artificial Intelligence
Change Management
Service Delivery
Servicenow
ITIL
IT Service Management
Incident Management
Configuration Management Database
Technology
CMDB
Leadership
Service Level Agreements
Business Continuity
Asset Management
Knowledge Management
Service Desk
Competitive Intelligence
Governance
Technical Debt

Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts: ■ Monday: Jeffrey Tefertiller – Service Delivery topics ■ Wednesday: Kenneth Gonzalez ■ Thursday: Jeffrey Tefertiller – Service... more

PublishesTwice weeklyEpisodes1199Founded6 years ago
Number of ListenersCategory
Technology

Listen to this Podcast

Artwork for Service Management Leadership Podcast

Latest Episodes

In this episode, Jeffrey discusses leadership

Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)

Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffre... more

In this episode, Jeffrey tells a story about consulting

Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)

Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursday... more

In this episode, Jeffrey describes the importance of closing well

Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)

Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management... more

In this episode, Jeffrey discusses the holistic view required for scaling

Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)

Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Ma... more

Key Facts

Contact Information
Podcast Host
Number of Listeners
Find out how many people listen to this podcast per episode and each month.

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Recent Guests

James Finister
Expert in service management and career development
Episode: Ep 69: “People First: Reality Check” – James Finister, Part 3
Ramy Shehata
An experienced ITIL-4 certified process owner with over 15 years in IT service management.
Episode: “Talk to People. That’s Where the Real Learning Happens.” – Rina Brahmbhatt and Ramy Shehata
Andrew Davis
Business consultant and thought leader, discussing ethics and economic realities
Episode: Ep 66: “Ethics Meets Economic Reality” – Andrew Davis, Part 2
Professor Ahmed Banafa
Award-winning author and distinguished speaker, expert in AI, IoT, Blockchain, and Cybersecurity
San Jose State University
Episode: “In 2027, AI Will Run Without Oversight. That’s What Scares Me.” – Final Thought with Rina Brahmbhatt and Prof. Ahmed Banafa
Hind Diouani
Head of service excellence and control and risk lead for a financial institute
Financial Institution in London
Episode: "Learning to Learn Is the Real Skill – and It Never Ends" – Rina Brahmbhatt and Hind Diouani
Karen Brusch
An accomplished service management leader currently serving as head of service management at her organization.
Episode: Musician, Teacher and ITSM Professional - Final thoughts with Rina Brahmbhatt and Karen Brusch
David Flesh
Expert in navigating economic challenges with experience in IT leadership
dcfconsults.com
Episode: Ep 59: “Getting Beyond Fear” – David Flesh, Part 3
Heather Borrows
A mother and advocate for families with children with neurodiversity, and Director of Advocacy at Autism Up.
Autism Up
Episode: Beyond the Call: A Mother’s Advocacy and the Heart of Home Care
Priyanka Sharma
Platform Architect for Service Now
ServiceNow
Episode: Rina Brahmbhatt and Priyanka Sharma - Final Episode

Host

Jeffrey Tefertiller
Host of the Service Management Leadership Podcast

Reviews

4.8 out of 5 stars from 32 ratings
  • Great subject

    This is a nice podcast with great and actual subjects concerning service management.

    Thanks Jeffrey.

    Apple Podcasts
    5
    No-fantasy
    Netherlands3 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Clear focus on governance and metrics that matter to business outcomes.
Valuable mix of leadership guidance and industry-specific context.
Strong practical takeaways for building better service management programs.
The host provides candid insights and concrete frameworks for transformation.

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Talking Points

Recent interactions between the hosts and their guests.

“Mentors Shape Your Career—Conversations Shape Your Growth” – Rina Brahmbhatt and Ramy Shehata
Q: Do you have any closing thoughts you would like to share with our listener?
Stay open, keep learning, and talk to people to broaden your understanding.
“Service Management Keeps You Connected to Everything” – Rina Brahmbhatt and Ramy Shehata
Q: What advice would you give to aspiring tech professionals wanting to join service management?
Explore multiple areas within service management before settling into one specific practice.
“Service Management Keeps You Connected to Everything” – Rina Brahmbhatt and Ramy Shehata
Q: What lessons have you learned through your journey?
You need to be flexible and open to change, as well as communicate with people to learn from them.
“Sometimes the Real Incident Is Just a Lack of Diligence” – Rina Brahmbhatt and Ramy Shehata
Q: Have you come across a major incident in your experience, which wasn't a major incident but just lack of due diligence, it became a major incident?
Ramy shared experiences where incidents were downgraded after initial assessment, demonstrating the importance of thorough analysis and communication.
“No Two Major Incidents Are Ever the Same — You Learn by Living It” – Rina Brahmbhatt and Ramy Shehata
Q: Can you start with telling us how did you begin your career in IT?
Ramy began his career in IT by working at a company that was outsourcing its work and creating service centers, which led him to eventually become a team lead.

Audience Metrics

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Listeners per Episode
Gender Skew
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Household Income
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Frequently Asked Questions About Service Management Leadership Podcast

What is Service Management Leadership Podcast about and what kind of topics does it cover?

The show centers on how to lead and govern technology services in complex organizations, with a steady emphasis on practical frameworks, measurement, and governance. Episodes frequently explore how to modernize metrics, manage transformations, and align IT delivery with business outcomes, often through stories, case studies, and concise, opinionated takes from a single host and occasional guests. A standout thread is the focus on data quality, CMDB integrity, and realistic dashboards that actually drive improvements, along with leadership lessons for navigating resource constraints and change.

Overall, it's a hands-on, leadership-minded take on service management and technology management. Listeners are likely looking for actionable guidan... more

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Which podcasts are similar to Service Management Leadership Podcast?

These podcasts share a similar audience with Service Management Leadership Podcast:

1. The ITSM Practice: Elevating ITSM and IT Security Knowledge
2. The News Agents
3. The Rest Is Politics: US
4. The Rest Is Politics

How many episodes of Service Management Leadership Podcast are there?

Service Management Leadership Podcast launched 6 years ago and published 1199 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Service Management Leadership Podcast?

Recent guests on Service Management Leadership Podcast include:

1. James Finister
2. Ramy Shehata
3. Andrew Davis
4. Professor Ahmed Banafa
5. Hind Diouani
6. Karen Brusch
7. David Flesh
8. Heather Borrows

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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