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Service Management Leadership Podcast

Service Management Leadership Podcast
Service Management
Service Delivery
ITIL
Artificial Intelligence
Change Management
Servicenow
IT Service Management
Incident Management
Configuration Management Database
Business Continuity
Asset Management
Service Level Agreements
Knowledge Management
CMDB
Technology
Total Cost Of Ownership
Risk Management
Governance
Leadership
Service Desk

Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts: ■ Monday: Jeffrey Tefertiller – Service Delivery topics ■ Wednesday: Kenneth Gonzalez ■ Thursday: Jeffrey Tefertiller – Service... more

PublishesTwice weeklyEpisodes1144Founded6 years ago
Number of ListenersCategory
Technology

Listen to this Podcast

Artwork for Service Management Leadership Podcast

Latest Episodes

In this episode, Jeffrey discusses AI regulatory governance.

Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)

Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thu... more

In this episode, Jeffrey discusses the theater of IT.

Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)

Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays)... more

In this episode, Jeffrey discusses mental models.

Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)

Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Je... more

In this episode, Jeffrey discusses technical debt.

Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)

Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). J... more

Key Facts

Contact Information
Podcast Host
Number of Listeners
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Recent Guests

Ramy Shehata
An experienced ITIL-4 certified process owner with over 15 years in IT service management.
Episode: “Talk to People. That’s Where the Real Learning Happens.” – Rina Brahmbhatt and Ramy Shehata
Andrew Davis
Business consultant and thought leader, discussing ethics and economic realities
Episode: Ep 66: “Ethics Meets Economic Reality” – Andrew Davis, Part 2
Professor Ahmed Banafa
An award-winning author and distinguished speaker at San Jose State University, expert in AI and emerging technologies.
San Jose State University
Episode: “You’re the Pilot, AI Is Just the Copilot” – How to Stay Relevant in the Age of AI – Rina Brahmbhatt and Prof. Ahmed Banafa
Hind Diouani
Head of Service Excellence and Control and Risk Lead for a financial institute in London
Episode: "No One Will Build Your Career for You — Take Ownership, Seek Clarity, Show Up" – Rina Brahmbhatt and Hind Diouani
David Flesh
An expert in navigating IT challenges and crafting strategic responses.
Episode: Ep. 58: “Crafting Practical Responses” – David Flesh, Part 2
Karen Brusch
Head of Service Management at Alkiva
Alkiva
Episode: ServiceNotes - Rina Brahmbhatt and Karen Brusch
Heather Borrows
A mother and advocate for families with children with neurodiversity, and Director of Advocacy at Autism Up.
Autism Up
Episode: Beyond the Call: A Mother’s Advocacy and the Heart of Home Care
James Finister
Expert in service management with a focus on AI governance and ethical considerations
Episode: Ep 52: "The Ethics of AI" - James Finister, Part 1
Priyanka Sharma
Platform Architect at ServiceNow with a passion for creativity and community building.
ServiceNow
Episode: Rina Brahmbhatt and Priyanka Sharma - Episode 1

Hosts

Jeffrey Tefertiller
Host of the Service Management Leadership Podcast
Rina Rhambhatt-Barot
Host of Variety of topics

Reviews

4.8 out of 5 stars from 32 ratings
  • Great subject

    This is a nice podcast with great and actual subjects concerning service management.

    Thanks Jeffrey.

    Apple Podcasts
    5
    No-fantasy
    Netherlands3 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Guests are described as knowledgeable and the insights are valuable for CIO/CTO audiences.
Listeners appreciate practical, real-world guidance on service management and tool implementation.
The host provides actionable frameworks and concrete anecdotes for leaders.

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Talking Points

Recent interactions between the hosts and their guests.

“Mentors Shape Your Career—Conversations Shape Your Growth” – Rina Brahmbhatt and Ramy Shehata
Q: Do you have any closing thoughts you would like to share with our listener?
Stay open, keep learning, and talk to people to broaden your understanding.
“Service Management Keeps You Connected to Everything” – Rina Brahmbhatt and Ramy Shehata
Q: What advice would you give to aspiring tech professionals wanting to join service management?
Explore multiple areas within service management before settling into one specific practice.
“Service Management Keeps You Connected to Everything” – Rina Brahmbhatt and Ramy Shehata
Q: What lessons have you learned through your journey?
You need to be flexible and open to change, as well as communicate with people to learn from them.
“Sometimes the Real Incident Is Just a Lack of Diligence” – Rina Brahmbhatt and Ramy Shehata
Q: Have you come across a major incident in your experience, which wasn't a major incident but just lack of due diligence, it became a major incident?
Ramy shared experiences where incidents were downgraded after initial assessment, demonstrating the importance of thorough analysis and communication.
“No Two Major Incidents Are Ever the Same — You Learn by Living It” – Rina Brahmbhatt and Ramy Shehata
Q: Can you start with telling us how did you begin your career in IT?
Ramy began his career in IT by working at a company that was outsourcing its work and creating service centers, which led him to eventually become a team lead.

Audience Metrics

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Listeners per Episode
Gender Skew
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Household Income
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Frequently Asked Questions About Service Management Leadership Podcast

What is Service Management Leadership Podcast about and what kind of topics does it cover?

This program centers on strategies and governance for service management, IT operations, and organizational change. Episodes frequently tackle tool implementations, CMDB stewardship, ITIL and service delivery, as well as how to drive adoption and data-informed decisions. A notable angle is tying governance, stakeholder relationships, and ROI (including TCO) to practical outcomes, with several episodes offering concrete frameworks and real-world anecdotes. The host(s) appear to bring deep practitioner experience, aiming at CIO/CTO audiences and senior IT leaders seeking to modernize service delivery and risk mitigation. The show also emphasizes leadership, culture, and effective communication as critical success factors for initiatives and t... more

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Which podcasts are similar to Service Management Leadership Podcast?

These podcasts share a similar audience with Service Management Leadership Podcast:

1. The IT Experience Podcast
2. The Daily
3. Hidden Brain
4. The Weekly Show with Jon Stewart
5. The Enterprise Architecture Experience

How many episodes of Service Management Leadership Podcast are there?

Service Management Leadership Podcast launched 6 years ago and published 1144 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Service Management Leadership Podcast?

Recent guests on Service Management Leadership Podcast include:

1. Ramy Shehata
2. Andrew Davis
3. Professor Ahmed Banafa
4. Hind Diouani
5. David Flesh
6. Karen Brusch
7. Heather Borrows
8. James Finister

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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