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Service Management Leadership Podcast

Service Management Leadership Podcast
IT Service Management
ITIL
Service Management
Technostress
IT Security
Warranty
Technology
Service Availability
Service Continuity
Service Capacity
IT Asset Management
Business Case
Visual Communication
Program Management
Service Relationship
Utility
Measurement Strategies
Innovation
Digital Friction
Software Licensing

Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts: ■ Monday: Jeffrey Tefertiller – Service Delivery topics ■ Wednesday: Kenneth Gonzalez ■ Thursday: Jeffrey Tefertiller – Service... more

PublishesDailyEpisodes1109Founded5 years ago
Number of ListenersCategory
Technology

Listen to this Podcast

Artwork for Service Management Leadership Podcast

Latest Episodes

In this episode, Jeffrey discusses the value of expertise

Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting fi... more

In this episode, Jeffrey discusses the need to do the small things - like decommissioning - well.

Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service M... more

In this episode, Jeffrey discusses the topic of centralized versus decentralized service management

Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service ... more

In this episode, Jeffrey discusses the difference between a chef and a baker.

Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership,... more

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Recent Guests

Ramy Shehata
An experienced ITIL-4 certified process owner with over 15 years in IT service management.
Episode: “Talk to People. That’s Where the Real Learning Happens.” – Rina Brahmbhatt and Ramy Shehata
Andrew Davis
Business consultant and thought leader, discussing ethics and economic realities
Episode: Ep 66: “Ethics Meets Economic Reality” – Andrew Davis, Part 2
Professor Ahmed Banafa
Award-winning author, distinguished speaker, and professor at San Jose State University
San Jose State University
Episode: “If You Can’t Explain It Simply, You Don’t Understand It” – Rina Brahmbhatt and Prof. Ahmed Banafa
Hind Diouani
Head of service excellence and control and risk lead for a financial institute
Financial Institution in London
Episode: "Learning to Learn Is the Real Skill – and It Never Ends" – Rina Brahmbhatt and Hind Diouani
Karen Brusch
An accomplished service management leader currently serving as head of service management at her organization.
Episode: Musician, Teacher and ITSM Professional - Final thoughts with Rina Brahmbhatt and Karen Brusch
David Flesh
Expert in navigating economic challenges with experience in IT leadership
dcfconsults.com
Episode: Ep 59: “Getting Beyond Fear” – David Flesh, Part 3
Heather Borrows
A mother and advocate for families with children with neurodiversity, and Director of Advocacy at Autism Up.
Autism Up
Episode: Beyond the Call: A Mother’s Advocacy and the Heart of Home Care
James Finister
Expert in service management with a focus on AI governance and ethical considerations
Episode: Ep 52: "The Ethics of AI" - James Finister, Part 1
Priyanka Sharma
Platform Architect at ServiceNow with a passion for creativity and community building.
ServiceNow
Episode: Rina Brahmbhatt and Priyanka Sharma - Episode 1

Host

Jeffrey Tefertiller
Host of the Service Management Leadership Podcast

Reviews

4.8 out of 5 stars from 32 ratings
  • Great subject

    This is a nice podcast with great and actual subjects concerning service management.

    Thanks Jeffrey.

    Apple Podcasts
    5
    No-fantasy
    Netherlands2 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

The podcast effectively combines expert knowledge with approachable dialogue, making complex topics accessible.
Many find the discussions engaging and timely, with practical applications to their professional lives.
Listeners appreciate the depth of insights provided, especially on relevant and current topics in service management.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#164
Saudi Arabia/Technology

Talking Points

Recent interactions between the hosts and their guests.

“Mentors Shape Your Career—Conversations Shape Your Growth” – Rina Brahmbhatt and Ramy Shehata
Q: Do you have any closing thoughts you would like to share with our listener?
Stay open, keep learning, and talk to people to broaden your understanding.
“Service Management Keeps You Connected to Everything” – Rina Brahmbhatt and Ramy Shehata
Q: What advice would you give to aspiring tech professionals wanting to join service management?
Explore multiple areas within service management before settling into one specific practice.
“Service Management Keeps You Connected to Everything” – Rina Brahmbhatt and Ramy Shehata
Q: What lessons have you learned through your journey?
You need to be flexible and open to change, as well as communicate with people to learn from them.
“Sometimes the Real Incident Is Just a Lack of Diligence” – Rina Brahmbhatt and Ramy Shehata
Q: Have you come across a major incident in your experience, which wasn't a major incident but just lack of due diligence, it became a major incident?
Ramy shared experiences where incidents were downgraded after initial assessment, demonstrating the importance of thorough analysis and communication.
“No Two Major Incidents Are Ever the Same — You Learn by Living It” – Rina Brahmbhatt and Ramy Shehata
Q: Can you start with telling us how did you begin your career in IT?
Ramy began his career in IT by working at a company that was outsourcing its work and creating service centers, which led him to eventually become a team lead.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
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Frequently Asked Questions About Service Management Leadership Podcast

What is Service Management Leadership Podcast about and what kind of topics does it cover?

This podcast focuses on advancing understanding and dialogue surrounding service management and leadership within the technology sector. The host engages with various themes including adaptability in service management, the significance of knowledge management, and the critical importance of incentivization and governance in the implementation of new technologies. Conversations also explore personal and professional development, the role of mentorship, and the necessity of intergenerational communication in evolving workplace environments. Noteworthy discussions around artificial intelligence emphasize the need for a human touch in service delivery amidst technological advancements, making it a compelling listen for professionals aiming to ... more

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How many episodes of Service Management Leadership Podcast are there?

Service Management Leadership Podcast launched 5 years ago and published 1109 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Service Management Leadership Podcast?

Recent guests on Service Management Leadership Podcast include:

1. Ramy Shehata
2. Andrew Davis
3. Professor Ahmed Banafa
4. Hind Diouani
5. Karen Brusch
6. David Flesh
7. Heather Borrows
8. James Finister

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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