
Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts: ■ Monday: Jeffrey Tefertiller – Service Delivery topics ■ Wednesday: Kenneth Gonzalez ■ Thursday: Jeffrey Tefertiller – Service... more
| Publishes | Twice weekly | Episodes | 1199 | Founded | 6 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Category | Technology | |||

In this episode, Jeffrey discusses leadership
Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)
Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffre... more
In this episode, Jeffrey tells a story about consulting
Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)
Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursday... more
In this episode, Jeffrey describes the importance of closing well
Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)
Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management... more
In this episode, Jeffrey discusses the holistic view required for scaling
Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)
Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Ma... more
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This is a nice podcast with great and actual subjects concerning service management.
Thanks Jeffrey.
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Listeners, social reach, demographics and more for this podcast.
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The show centers on how to lead and govern technology services in complex organizations, with a steady emphasis on practical frameworks, measurement, and governance. Episodes frequently explore how to modernize metrics, manage transformations, and align IT delivery with business outcomes, often through stories, case studies, and concise, opinionated takes from a single host and occasional guests. A standout thread is the focus on data quality, CMDB integrity, and realistic dashboards that actually drive improvements, along with leadership lessons for navigating resource constraints and change.
Overall, it's a hands-on, leadership-minded take on service management and technology management. Listeners are likely looking for actionable guidan... more
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Service Management Leadership Podcast launched 6 years ago and published 1199 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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Recent guests on Service Management Leadership Podcast include:
1. James Finister
2. Ramy Shehata
3. Andrew Davis
4. Professor Ahmed Banafa
5. Hind Diouani
6. Karen Brusch
7. David Flesh
8. Heather Borrows
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.