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Service Management Leadership Podcast

Service Management Leadership Podcast
IT Service Management
ITIL
Service Management
Technostress
IT Security
Warranty
Technology
Service Capacity
Service Availability
Service Continuity
IT Asset Management
Business Case
Visual Communication
Program Management
Service Relationship
Utility
Measurement Strategies
Innovation
Digital Friction
Technical Debt

Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts: ■ Monday: Jeffrey Tefertiller – Service Delivery topics ■ Tuesday: David Cannon, PeopleCert ■ Wednesday: Kenneth Gonzalez ■ Thu... more

PublishesDailyEpisodes1092Founded5 years ago
Number of ListenersCategory
Technology

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Artwork for Service Management Leadership Podcast

Latest Episodes

In this episode, Jeffrey encourages leaders to consider two unspoken critical success factors for their next initiative.

Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is th... more

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.

We deliver valuable insights every week with ... more

In this episode, Jeffrey continues his series on the CMDB, discussing ongoing governance

Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management ... more

In this episode, Jeffrey discusses the topic of risk and how we must learn to acknowledge and accept or mitigate the risk.

Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is ... more

Key Facts

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Recent Guests

Ramy Shehata
ITIL-4 certified process owner with over 15 years of experience in IT service management.
Episode: “Service Management Keeps You Connected to Everything” – Rina Brahmbhatt and Ramy Shehata
Andrew Davis
Business consultant and thought leader, discussing ethics and economic realities
Episode: Ep 66: “Ethics Meets Economic Reality” – Andrew Davis, Part 2
Professor Ahmed Banafa
Award-winning author and a distinguished speaker.
San Jose State University
Episode: “Not Everyone Needs to Code — But Everyone Needs to Understand” – Rina Brahmbhatt and Prof. Ahmed Banafa
Hind Diouani
Head of Service Excellence and Control and Risk Lead
A financial institute in London
Episode: “You Don’t Have to Build It to Lead It: The Power of Support Roles in Tech” – Rina Brahmbhatt and Hind Diouani
Karen Brusch
An accomplished service management leader currently serving as head of service management at her organization.
Episode: Musician, Teacher and ITSM Professional - Final thoughts with Rina Brahmbhatt and Karen Brusch
David Flesh
Expert in navigating economic challenges with experience in IT leadership
dcfconsults.com
Episode: Ep 59: “Getting Beyond Fear” – David Flesh, Part 3
Heather Borrows
A mother and advocate for families with children with neurodiversity, and Director of Advocacy at Autism Up.
Autism Up
Episode: Beyond the Call: A Mother’s Advocacy and the Heart of Home Care
Priyanka Sharma
Platform Architect for Service Now
ServiceNow
Episode: Rina Brahmbhatt and Priyanka Sharma - Final Episode
James Finister
Expert in service management with a focus on AI governance and ethical considerations
Episode: Ep 52: "The Ethics of AI" - James Finister, Part 1

Hosts

Jeffrey Tefertiller
Host of Service Management Leadership Podcast, focusing on service delivery and management topics, with an extensive background in the field.
Rina Brahmbhatt
Host dedicated to service excellence and IT topics, contributing with diverse perspectives on service management.

Reviews

4.8 out of 5 stars from 32 ratings
  • Great subject

    This is a nice podcast with great and actual subjects concerning service management.

    Thanks Jeffrey.

    Apple Podcasts
    5
    No-fantasy
    Netherlands2 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Listeners appreciate the practical insights and expertise shared, finding the discussions relevant and timely for their roles in service management. They commend the hosts for tackling important topics and providing actionable advice.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

“Service Management Keeps You Connected to Everything” – Rina Brahmbhatt and Ramy Shehata
Q: What advice would you give to aspiring tech professionals wanting to join service management?
Explore multiple areas within service management before settling into one specific practice.
“Service Management Keeps You Connected to Everything” – Rina Brahmbhatt and Ramy Shehata
Q: What lessons have you learned through your journey?
You need to be flexible and open to change, as well as communicate with people to learn from them.
“Sometimes the Real Incident Is Just a Lack of Diligence” – Rina Brahmbhatt and Ramy Shehata
Q: Have you come across a major incident in your experience, which wasn't a major incident but just lack of due diligence, it became a major incident?
Ramy shared experiences where incidents were downgraded after initial assessment, demonstrating the importance of thorough analysis and communication.
“No Two Major Incidents Are Ever the Same — You Learn by Living It” – Rina Brahmbhatt and Ramy Shehata
Q: Can you start with telling us how did you begin your career in IT?
Ramy began his career in IT by working at a company that was outsourcing its work and creating service centers, which led him to eventually become a team lead.
“Be Ready for Change—Every 10 to 15 Years, a New Technology Flips Everything” — Rina Brahmbhatt and Prof. Ahmed Banafa
Q: What about this engineer who created this LLM model?
The person is well-known in Google, but they have kept many details to themselves; credit goes to those engineers and researchers.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About Service Management Leadership Podcast

What is Service Management Leadership Podcast about and what kind of topics does it cover?

Focused on service management, this podcast features a variety of discussions about leadership, technology, and the impact of artificial intelligence on organizational practices. Episodes frequently tackle themes such as the importance of maintaining a clear vision in service delivery, the balance between automation and human skills, and the evolving role of service professionals amidst technological advancements. Unique narratives draw from historical examples and data-driven insights, providing listeners with valuable knowledge about best practices in service management and the crucial role of effective communication across departments. Overall, the content appeals to those interested in the intersection of technology and management, offe... more

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Which podcasts are similar to Service Management Leadership Podcast?

These podcasts share a similar audience with Service Management Leadership Podcast:

1. Feel Better, Live More with Dr Rangan Chatterjee
2. Enterprise Digital - the podcast
3. The IT Experience Podcast
4. Newscast
5. The Rest Is Politics

How many episodes of Service Management Leadership Podcast are there?

Service Management Leadership Podcast launched 5 years ago and published 1092 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Service Management Leadership Podcast?

Recent guests on Service Management Leadership Podcast include:

1. Ramy Shehata
2. Andrew Davis
3. Professor Ahmed Banafa
4. Hind Diouani
5. Karen Brusch
6. David Flesh
7. Heather Borrows
8. Priyanka Sharma

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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