
Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts: ■ Monday: Jeffrey Tefertiller – Service Delivery topics ■ Wednesday: Kenneth Gonzalez ■ Thursday: Jeffrey Tefertiller – Service... more
| Publishes | Daily | Episodes | 1109 | Founded | 5 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Category | Technology | |||

In this episode, Jeffrey discusses the value of expertise
Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting fi... more
In this episode, Jeffrey discusses the need to do the small things - like decommissioning - well.
Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service M... more
In this episode, Jeffrey discusses the topic of centralized versus decentralized service management
Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service ... more
In this episode, Jeffrey discusses the difference between a chef and a baker.
Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership,... more
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This is a nice podcast with great and actual subjects concerning service management.
Thanks Jeffrey.
Key themes from listener reviews, highlighting what works and what could be improved about the show.
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #164 |
Recent interactions between the hosts and their guests.
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This podcast focuses on advancing understanding and dialogue surrounding service management and leadership within the technology sector. The host engages with various themes including adaptability in service management, the significance of knowledge management, and the critical importance of incentivization and governance in the implementation of new technologies. Conversations also explore personal and professional development, the role of mentorship, and the necessity of intergenerational communication in evolving workplace environments. Noteworthy discussions around artificial intelligence emphasize the need for a human touch in service delivery amidst technological advancements, making it a compelling listen for professionals aiming to ... more
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Service Management Leadership Podcast launched 5 years ago and published 1109 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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Recent guests on Service Management Leadership Podcast include:
1. Ramy Shehata
2. Andrew Davis
3. Professor Ahmed Banafa
4. Hind Diouani
5. Karen Brusch
6. David Flesh
7. Heather Borrows
8. James Finister
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