
Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts: ■ Monday: Jeffrey Tefertiller – Service Delivery topics ■ Wednesday: Kenneth Gonzalez ■ Thursday: Jeffrey Tefertiller – Service... more
| Publishes | Twice weekly | Episodes | 1144 | Founded | 6 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Category | Technology | |||

In this episode, Jeffrey discusses AI regulatory governance.
Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)
Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thu... more
In this episode, Jeffrey discusses the theater of IT.
Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)
Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays)... more
In this episode, Jeffrey discusses mental models.
Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)
Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Je... more
In this episode, Jeffrey discusses technical debt.
Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)
Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). J... more
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This is a nice podcast with great and actual subjects concerning service management.
Thanks Jeffrey.
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Recent interactions between the hosts and their guests.
Listeners, social reach, demographics and more for this podcast.
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This program centers on strategies and governance for service management, IT operations, and organizational change. Episodes frequently tackle tool implementations, CMDB stewardship, ITIL and service delivery, as well as how to drive adoption and data-informed decisions. A notable angle is tying governance, stakeholder relationships, and ROI (including TCO) to practical outcomes, with several episodes offering concrete frameworks and real-world anecdotes. The host(s) appear to bring deep practitioner experience, aiming at CIO/CTO audiences and senior IT leaders seeking to modernize service delivery and risk mitigation. The show also emphasizes leadership, culture, and effective communication as critical success factors for initiatives and t... more
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These podcasts share a similar audience with Service Management Leadership Podcast:
1. The IT Experience Podcast
2. The Daily
3. Hidden Brain
4. The Weekly Show with Jon Stewart
5. The Enterprise Architecture Experience
Service Management Leadership Podcast launched 6 years ago and published 1144 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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Recent guests on Service Management Leadership Podcast include:
1. Ramy Shehata
2. Andrew Davis
3. Professor Ahmed Banafa
4. Hind Diouani
5. David Flesh
6. Karen Brusch
7. Heather Borrows
8. James Finister
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.