The ITSM Practice: Elevating ITSM and IT Security Knowledge
Luigi FerriJoin Luigi Ferri, an experienced ITSM & IT Security Professional, in 'The ITSM Practice.' Explore IT Service Management and IT Security, uncovering innovations and best practices with insights from leading organizations like Volkswagen Financial Services, Vodafone, and more. Each episode offers practical guides and expert discussions for learning and growth. Ideal for all ITSM and IT Security Prof... more
| Publishes | Weekly | Episodes | 119 | Founded | 2 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Category | Technology | |||
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Latest Episodes
AI is transforming banking, but so are the rules. In this episode, Luigi Ferri explores how the Artificial Intelligence Control Matrix (AICM) helps financial institutions navigate complex compliance frameworks like ISO 42001, NIST AI RMF, and the EU ... more
Discover how Luigi Ferri explains how Process Mining in ITSM transforms service delivery by revealing real workflows hidden behind your dashboards. Learn how to eliminate bottlenecks, prevent SLA breaches, and align your Service Catalogue with realit... more
In this episode of The ITSM Practice, Luigi Ferri explores ISO/IEC 27001:2022 Control 5.3 – Segregation of Duties (SoD). Learn how to reduce risk, design accountability, and strengthen your ISMS with actionable SoD strategies, especially in ITIL 4 en... more
The Value Management Office: Moving from Work to Worth. Is your IT team busy… but not sure if it’s delivering real value? In this episode, we uncover how a Value Management Office (VMO) helps organizations shift from tracking activity to measuring tr... more
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Apple Podcasts | #113 |  Austria/Technology |
Apple Podcasts | #192 |  South Africa/Technology |
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Frequently Asked Questions About This Podcast
What is This Podcast about and what kind of topics does it cover?
The content covers a wide range of topics centered around IT Service Management (ITSM) and IT Security, emphasizing practical guides and innovative solutions drawn from real-world examples. Key themes include the importance of frameworks like ISO 27001 and ITIL 4, the integration of IT security with service management, value management, and enhancing organizational resilience against modern challenges such as cybersecurity threats and the implications of emerging technologies like agentic AI. This podcast is especially valuable for professionals in the field, providing insights from industry leaders and offering actionable strategies to improve IT practices. The host's extensive experience and the variety of guests often lead to discussions... more
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Which podcasts are similar to this podcast?
These podcasts share a similar audience with this podcast:
1. Service Management Leadership Podcast
2. Smart Enterprises: AI Frontiers
3. Up First from NPR
How many episodes of this podcast are there?
this podcast launched 2 years ago and published 119 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on this podcast?
Recent guests on this podcast include:
1. Tarun Ramesh
2. Casey Zduniak
3. Stefan Kempter
4. Adrian Bunea
5. David Barrow
6. Jeffrey T. Fertiller
7. Jeffrey Tefertiller
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