The ITSM Practice: Elevating ITSM and IT Security Knowledge
Luigi FerriJoin Luigi Ferri, an experienced ITSM & IT Security Professional, in 'The ITSM Practice.' Explore IT Service Management and IT Security, uncovering innovations and best practices with insights from leading organizations like Volkswagen Financial Services, Vodafone, and more. Each episode offers practical guides and expert discussions for learning and growth. Ideal for all ITSM and IT Security Prof... more
| Publishes | Weekly | Episodes | 141 | Founded | 2 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Category | Technology | |||
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Latest Episodes
AI governance maturity can be misleading. Many organizations rely on frameworks, policies, and dashboards that signal control but fail to reflect true understanding of AI systems. This episode explores the Governance–Understanding Gap, highlighting w... more
DevSecOps promises shared security responsibility, but what happens when accountability shifts without decision authority? In this episode of The ITSM Practice Podcast, Luigi Ferri explores governance gaps, risk ownership, Security Champions, burnout... more
Enterprise Risk Management (ERM) often looks mature—risk registers, ISO 31000 alignment, MoR processes—yet fails to influence real decisions. In fintech and regulated environments, risk governance must shape judgment, not just document compliance. Th... more
In this episode of the ITSM Practice Podcast, Luigi Ferri explores how ITIL 5 shifts leadership from explaining incidents to owning systemic decisions. In complex service ecosystems, governance must move upstream—before automation, architecture, and ... more
In this episode of the ITSM Practice Podcast, Luigi Ferri challenges the illusion of security frameworks and compliance culture. Exploring the Secure Controls Framework (SCF), ISO, NIST and ITIL 5, he exposes governance immaturity, framework sprawl a... more
ITIL 5 marks a decisive shift in IT Service Management. Moving beyond ITIL 4, it reframes services as AI-enabled digital product–service systems governed through data-driven decision models. This episode explores governance, accountability, CIO and C... more
In this episode of The ITSM Practice Podcast, Luigi Ferri explains why IT maturity is the decisive factor in successful IT carve-outs. From dependency mapping to ITIL v3 governance and continuity stress testing, the episode shows how disciplined IT S... more
HITRUST certification is not a shortcut to trust. In this episode of The ITSM Practice Podcast, Luigi Ferri explains why real success with HITRUST depends on operational maturity, disciplined processes, and ITIL 4 practices. Learn how process consist... more
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Frequently Asked Questions About This Podcast
What is This Podcast about and what kind of topics does it cover?
Focusing on IT Service Management (ITSM) and IT Security, this series provides valuable insights into emerging trends, best practices, and innovative strategies relevant to professionals in the field. Through expert discussions and practical guides, the discussion emphasizes the importance of adapting to the evolving digital landscape while maintaining robust service delivery and compliance frameworks. Notable topics include AI adoption, governance, risk, and compliance, making this series particularly beneficial for IT leaders eager to enhance their organizations' service capabilities and security measures. The blend of expert analysis and actionable advice positions this series as a vital resource for those looking to elevate their ITSM a... more
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this podcast launched 2 years ago and published 141 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on this podcast?
Recent guests on this podcast include:
1. Tarun Ramesh
2. Casey Zduniak
3. Stefan Kempter
4. Adrian Bunea
5. David Barrow
6. Jeffrey T. Fertiller
7. Jeffrey Tefertiller
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