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Artwork for Loyalty Leaders Podcast

Loyalty Leaders Podcast

Tommy Danielsen
Loyalty Programs
Loyalty
Retail Media
Customer Lifetime Value
Airlines
Artificial Intelligence
Emotional Loyalty
AI In Loyalty
Alaska Airlines
Cruise
Retail Loyalty
Antavo
Gap Encore
JSX
Basic Economy
Atmos Rewards
AWS
Loyalty Summit Asia Pacific
Asia Pacific
Starbucks

Loyalty is a journey, not a destination. Wherever you are on this path you will certainly benefit from listening to this highly collaborative podcast. Hear the brightest minds in loyalty host fellow industry experts, share experiences and challenges, and best of all get practical insights.

PublishesWeeklyEpisodes94Founded3 years ago
Number of ListenersCategories
MarketingBusiness

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Artwork for Loyalty Leaders Podcast

Latest Episodes

Roger Williams sits down with Air France-KLM's Ben Lipsey to explore why the strongest loyalty programs preserve emotion and aspiration rather than reducing every decision to a financial calculation. They discuss instant rewards, gamification, subscr... more

Doris Daif joins the Loyalty Leaders Podcast to discuss why loyalty cannot be treated as a standalone program or department. Drawing on her experience across payments, sports, and retail, Doris explores the importance of service culture, customer dat... more

YouTube

In this episode of the Loyalty Leaders Podcast, Roger Williams sits down with Ekaterina Sytova, CRM Lifecycle Marketing Manager for Mobility at Uber (EMEA). Drawing from her experience managing the Adidas Adi Club membership, Ekaterina breaks down th... more

YouTube

Jeff Rosenberg, co-founder of WideOpen and co-author of The CX Imperative, joins the Loyalty Leaders podcast at Loyalty Summit CXM in Chicago to discuss why customer experience cannot be treated as a department, a tactic, or a cost center. The conver... more

YouTube

Key Facts

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Recent Guests

Doris Daif
Loyalty expert with a history in large programs and retailers
Former American Express and retail loyalty executive
Episode: Beyond the Program: Building Loyalty Into the Entire Business | Beyond Status: The New Era of Cruise Loyalty
Mark Wilson
Executive VP of Riviera, focuses on cruise loyalty programs
Riviera
Episode: Beyond the Program: Building Loyalty Into the Entire Business | Beyond Status: The New Era of Cruise Loyalty
Jeff Rosenberg
Co-founder of WideOpen, CX strategy and consulting expert
WideOpen
Episode: The CX Imperative: Keeping Customers Close in the Age of AI | From SPG to AI: Loyalty, Personalization, and the Brand Experience
Kurt Kendall
Founder and co-CEO of Kairos Growth Advisors; loyalty expert
Kairos Growth Advisors
Episode: The CX Imperative: Keeping Customers Close in the Age of AI | From SPG to AI: Loyalty, Personalization, and the Brand Experience
Nir Weingarten
AI expert, academic AI researcher, data scientist, and co-founder/CEO of Econia
Econia
Episode: Beyond Agentic Hype: Where AI Is Really Changing Loyalty Management | Loyalty in the Age of Agentic Commerce
Matt Howland
President of Cordial, former CTO/CEO of Loyalty Lab
Cordial
Episode: Beyond Agentic Hype: Where AI Is Really Changing Loyalty Management | Loyalty in the Age of Agentic Commerce
Ben Kaufman
Executive at JSX, public charter air carrier
JSX
Episode: Joyful, Simple, Loyal: Inside JSX's Premium Travel Experience | Big L Loyalty: Cultural Intelligence, Brand Relevance, and Human Connection
Chadwick Boyd
Founder of Chadwick Boyd Consulting, cultural intelligence expert
Chadwick Boyd Consulting
Episode: Joyful, Simple, Loyal: Inside JSX's Premium Travel Experience | Big L Loyalty: Cultural Intelligence, Brand Relevance, and Human Connection
Tim Nicholson
Sales Director of Martech and Partnerships at Ajo
Ajo
Episode: Turning Member Attention Into Loyalty Value | Beyond Roadside: How CAA Builds Loyalty Through Trust, AI and Member Value

Hosts

Roger Williams
Host of The Loyalty Leaders Podcast
Tom Peace
Host of The Loyalty Leaders Podcast
David Feldman
Host of The Loyalty Leaders Podcast

Reviews

5.0 out of 5 stars from 4 ratings
  • A must listen for industry professionals

    Love this podcast. Super insightful, inspiring, and informative.

    Apple Podcasts
    5
    Wild Burd
    United States2 years ago
  • Terrific industry insight

    Just finished listening to David and Seth give their assessment of the Starbucks developments.

    Hands down the best assessment and insight that I’ve heard the last week (and I’ve read and listened to a lot of so-called experts).

    Really like the honest approach to loyalty tactics being discussed.

    Thanks.

    Apple Podcasts
    5
    LoyaltyPete
    United States2 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Guests and hosts are described as honest and insightful on loyalty tactics.
Listeners praise the show for practical loyalty insights and industry relevance.
The podcast is viewed as a strong source of actionable frameworks for enterprise loyalty programs.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#132
Hong Kong/Business/Marketing
Apple Podcasts
#214
Sweden/Business/Marketing

Talking Points

Recent interactions between the hosts and their guests.

The CX Imperative: Keeping Customers Close in the Age of AI | From SPG to AI: Loyalty, Personalization, and the Brand Experience
Q: How do you view the role of AI in CX today, and what should brands be mindful of?
AI should be used to enhance the customer experience, not just to reduce costs or chase technology for its own sake. Brands must focus on mindful integration that improves interactions, maintains brand consistency, and supports a real-time, personalized experience while avoiding a disconnected, pushy AI presence.
Beyond the Program: Building Loyalty Into the Entire Business | Beyond Status: The New Era of Cruise Loyalty
Q: What makes cruise loyalty unique compared with other loyalty programs?
Cruise loyalty blends emotional engagement with high-value experiences, driving longer planning horizons and allowing multi-layered benefits that can be stacked with other programs for greater perceived value.
Unlocking the secrets of Casino Loyalty
Q: What are the key differences between casino loyalty and travel loyalty when it comes to top-tier status?
Casino loyalty is highly discretionary and may change offers more frequently, while travel loyalty tends to maintain status more consistently. The top-tier casino status can feel opaque and subject to approval, whereas travel status is generally tied to transparent metric-based criteria.
Unlocking the secrets of Casino Loyalty
Q: Could you talk us through what a casino host does and how to get one?
A host provides a personal liaison at the property, arranging room bookings, dining, shows, and preferential treatment based on the guest's gambling activity, separate from the casino loyalty tier. Access often depends on invite or proven consistent play, and hosts can make exceptions that the standard program cannot.
Unlocking the Value of Loyalty Programs
Q: How do you convert loyalty into long-term value?
By focusing on improving retention and understanding how changes in loyalty behavior affect customer lifetime value over multiple periods, not just the immediate quarter.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

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Frequently Asked Questions About Loyalty Leaders Podcast

What is Loyalty Leaders Podcast about and what kind of topics does it cover?

A show focused on loyalty as an ecosystem, exploring how programs evolve from transactional rewards to value-driven, data-informed experiences. Episodes frequently cover how brands blend loyalty with retail media, personalization, AI, and mobility data to drive customer engagement across travel, retail, and digital platforms. Notable angles include in-journey rewards, zero-party data, and cross-partner collaborations, with practical takeaways for practitioners building multi-brand ecosystems, and real-world examples from airlines, retailers, and technology platforms. The heat lines often come from industry events, sponsorships, and cross-industry case studies, making it valuable for marketers, loyalty program leaders, and tech strategists a... more

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1. The Diary Of A CEO with Steven Bartlett

How many episodes of Loyalty Leaders Podcast are there?

Loyalty Leaders Podcast launched 3 years ago and published 94 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Loyalty Leaders Podcast?

Recent guests on Loyalty Leaders Podcast include:

1. Doris Daif
2. Mark Wilson
3. Jeff Rosenberg
4. Kurt Kendall
5. Nir Weingarten
6. Matt Howland
7. Ben Kaufman
8. Chadwick Boyd

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