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Artwork for Hotel Moment

Hotel Moment

Revinate
Hospitality Industry
Guest Experience
Revinate
Hospitality Technology
Artificial Intelligence
Personalization
Hospitality
Direct Bookings
Hotel Technology
Voice Channel
Email Marketing
Revenue Management
Net Operating Income
Sustainability
Marketing
AI In Hospitality
Customer Data Platform
Customer Experience
Revenue Optimization
Loyalty Programs

Welcome to the Hotel Moment Podcast, presented by Revinate, where we discuss how hotel technology shapes every moment of hoteliers’ experiences. Join us as we explore cutting-edge technology that is transforming the hospitality industry and hear from experts and visionaries who are shaping the future of the guest experience. The Hotel Moment podcast features insights and interviews with top player... more

PublishesWeeklyEpisodes184Founded5 years ago
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Artwork for Hotel Moment

Latest Episodes

In this episode of Hotel Moment, Karen Stephens, Chief Marketing Officer of Revinate, sits down with Jarrett Tomback, Vice President of Digital Strategy and CRM at Starwood Hotels, for a wide-ranging conversation on what it means to build genuine gue... more

In this episode of Hotel Moment, Dylan Cole, Managing Director EMEA at Revinate, sits down with Robert-Jan Woltering, Managing Director of De L'Europe Amsterdam, for a conversation covering three decades of luxury hotel leadership, the philosophy beh... more

In this episode of Hotel Moment, host Karen Stephens, Chief Marketing Officer of Revinate, sits down with Aaron Miller, Senior Vice President of Digital Marketing and CRM at Highgate, to unpack what genuine AI adoption looks like inside one of the wo... more

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In this episode of Hotel Moment, Karen Stephens, Chief Marketing Officer of Revinate, and Bailey Yeats, Marketing Manager at Revinate, take listeners inside NAVIGATE 2026, the annual Revinate customer conference that brought 300 attendees together th... more

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Recent Guests

Colton Bean
Suncadia Resort participant, Revinate Revi winner
Suncadia Resort
Episode: How to prepare for hospitality's AI future: Inside NAVIGATE 2026
Abby Waski
Representative, Pyramid Global Hospitality
Pyramid Global Hospitality
Episode: How to prepare for hospitality's AI future: Inside NAVIGATE 2026
Jennifer Barnhart
Representative, Noble House Resorts
Noble House Resorts
Episode: How to prepare for hospitality's AI future: Inside NAVIGATE 2026
Angelo Fernandes
Representative, Cote Hospitality
Cote Hospitality
Episode: How to prepare for hospitality's AI future: Inside NAVIGATE 2026
Amanda Wasco Brown
Director of Revenue at Old Edwards Hospitality Group
Old Edwards Hospitality Group
Episode: 2026 Hospitality Benchmark Report: The voice channel playbook | a Revinate webinar
Gitti Hernández
Hospitality marketing lead at Casa de Campo
Casa de Campo, Dominican Republic
Episode: 2026 Hospitality Benchmark Report leadership series: Unlocking revenue from the guest data you already have | a Revinate webinar
Tomas Bäcklund
Chief Marketing Officer at Elite Hotels of Sweden
Elite Hotels of Sweden
Episode: Why hotel branding is the most underused revenue strategy in hospitality | with Tomas Bäcklund
Christine Malfair
Founder, Malfair Marketing
Malfair Marketing
Episode: 2026 Hospitality Benchmark Report leadership series: Email strategies that drive revenue | a Revinate webinar
Diego Calvo
CEO and co-founder of Concept Hotel Group
Concept Hotel Group
Episode: From concept to culture: How passion shapes hotel design & guest loyalty | with Diego Calvo

Hosts

Karen Stephens
Host with Revinate; multiple appearances across Hotel Moment, focusing on hospitality tech, data, and revenue topics.
Bailey Yeats
Co-host/Host; regular on episodes about Revinate tools, benchmarking, and hospitality tech.
Dylan Cole
Host; Managing Director, Revinate Europe; discusses hotel tech strategy and data integration.

Reviews

5.0 out of 5 stars from 33 ratings
  • I've been listening to Hotel Moment since the early days

    This new episode with a new host is proof the show keeps leveling up. The conversations don’t feel scripted, it’s real practitioners talking about what works (and what doesn’t).

    Apple Podcasts
    5
    A.VCP
    United Kingdom5 months ago
  • A must- listen!

    Hotel leaders and their take aways! Amazing..Karen drives the conversation to be more than just a podcast, it’s a story in every episode!

    Apple Podcasts
    5
    AlohaWonderlust12
    Philippines2 years ago
  • Hotel Moment is simply the best Hotel Tech podcast available!

    5 Stars! Karen Stephens interviews amazing guests, each better than the last, the line up just keeps getting better. I never miss an episode!

    Apple Podcasts
    5
    rmcg01
    United Kingdom2 years ago
  • Fun and engaging

    Hospitality is a quick paced industry. The more insights you can get, the more prepped you will be to accelerate growth here. All while having fun. The Hotel Moment dishes out both - insights based on data and trend spotting AND fun! Thanks for this

    Apple Podcasts
    5
    Chaps467
    Indonesia4 years ago
  • Great show, great guest!

    I tune in each week for the interesting guests, engaging convos, and industry updates. Recommend it if you're interested in the hotel industry.

    Apple Podcasts
    5
    Podcastaddict6537
    United States5 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Conversations feel authentic with real practitioners sharing what works.
Guests and topics consistently top-notch for hotel tech and revenue.
Host drives insightful, story-driven discussions that go beyond surface talk.
Guest lineups often provide actionable takeaways for direct bookings and AI adoption.
The show blends data-driven insights with engaging, practical storytelling.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

Will guests trust AI with their travel plans? | with Aaron Miller
Q: AI is everywhere in vendor decks, but how do you separate marketing hype from real usefulness?
Aaron Miller explains it depends on the use case; some AI is practical for automation and data synthesis, while others are marketing gloss. The key is measurable impact and keeping human oversight in the loop.
2026 Hospitality Benchmark Report leadership series: Unlocking revenue from the guest data you already have | a Revinate webinar
Q: Gitti, tell us a little bit about yourself and tell us a little bit about Casa de Campo.
Gitti describes her background in digital marketing, her long tenure at Casa de Campo, and the resort's scale and attractions, setting the stage for how data strategies are applied in such a large operation.
Capture and convert FIFA World Cup demand and win more direct revenue | with Adam Mogelonsky
Q: Can you talk about packaging as a strategy to drive rate and keep guests longer on property?
The discussion covers how to balance attractive price discounts with meaningful inclusions, align packaging with direct-booking incentives, and ensure packages don't price out non-refundable offers.
Capture and convert FIFA World Cup demand and win more direct revenue | with Adam Mogelonsky
Q: What would a spike in demand look like operationally in the FIFA host markets?
Adam explains that hotels should expect volatility in lead times, better manage it through flexible policies, and prepare for increased demand surges with targeted packaging and channel optimization.
2026 Hospitality Benchmark Report leadership series: Email strategies that drive revenue | a Revinate webinar
Q: Christine, tell us a little about your background and why your approach to hospitality marketing emphasizes operations.
Christine explains she started Malfair Marketing after a GM career, bringing a hands-on, operations-focused perspective to marketing, especially for independents, and she highlights the bridge between marketing tactics and hotel operations.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About Hotel Moment

What is Hotel Moment about and what kind of topics does it cover?

A tech-forward hospitality show that centers on how data, AI, and digital tools reshape hotel marketing, guest experiences, and operations. Episodes frequently explore direct bookings, voice channels, data quality, and benchmark insights from Revinate's ecosystem, often featuring hotel executives and technology leaders sharing practical strategies, case studies, and leadership perspectives. Noteworthy is the consistent emphasis on actionable tactics (e.g., email segmentation, voice-channel optimization, data hygiene) paired with broader trends like AI adoption, branding, and guest personalization. The format tends to blend practitioner-focused guidance with strategic storytelling, making it useful for hoteliers, revenue teams, and tech part... more

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How many listeners does Hotel Moment get?

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What are the audience demographics for Hotel Moment?

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How many subscribers and views does Hotel Moment have?

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Which podcasts are similar to Hotel Moment?

These podcasts share a similar audience with Hotel Moment:

1. The Strength Running Podcast
2. Virtual GM - A Hotel Management Podcast
3. Invest Like the Best with Patrick O'Shaughnessy
4. Hospitality Daily Podcast
5. Hotel Tech Insider

How many episodes of Hotel Moment are there?

Hotel Moment launched 5 years ago and published 184 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Hotel Moment?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

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What guests have appeared on Hotel Moment?

Recent guests on Hotel Moment include:

1. Colton Bean
2. Abby Waski
3. Jennifer Barnhart
4. Angelo Fernandes
5. Amanda Wasco Brown
6. Gitti Hernández
7. Tomas Bäcklund
8. Christine Malfair

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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