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Artwork for Hotel Moment

Hotel Moment

Revinate
Hospitality
Revinate
Revenue Management
Investment Strategies
Net Operating Income
Corporate Travel
Hospitality Industry
Summer Travel Trends
Digital Marketing
Interest Rates
Guest Experience
Customer Experience
Hospitality Technology
Artificial Intelligence
CRM
Leisure Travel
Guest Loyalty
AI Loyalty Booking Platforms
Cliste Hospitality
Hospitality Management

Welcome to the Hotel Moment Podcast, presented by Revinate, where we discuss how hotel technology shapes every moment of hoteliers’ experiences. Join us as we explore cutting-edge technology that is transforming the hospitality industry and hear from experts and visionaries who are shaping the future of the guest experience. The Hotel Moment podcast features insights and interviews with top player... more

PublishesWeeklyEpisodes148Founded5 years ago
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Listen to this Podcast

Artwork for Hotel Moment

Latest Episodes

In this strategic Hotel Moment webinar, three Revinate experts come together to decode the holiday rush and share winning strategies for Black Friday, Cyber Monday, and Travel Tuesday success.

What you'll learn:

• Industry trend insights: How decli... more

YouTube

In this insightful episode of Hotel Moment, Karen Stephens welcomes Wilhelm Luxem, a seasoned luxury hospitality leader with an impressive 50-year career spanning iconic properties and industry leadership roles. As head of quality commission at Swiss... more

YouTube

In this insightful episode of Hotel Moment, Brenna Turpin, Marketing Coordinator at Revinate, addresses a critical question facing modern hoteliers: How do you personalize guest experiences without being creepy? With consumer expectations for persona... more

YouTube

In this compelling episode of Hotel Moment, Karen Stephens welcomes Neil Braude, Chief Operating Officer of Imperial London Hotels, for a deep dive into how independent family-owned hotels can thrive through strategic technology adoption while preser... more

YouTube

Key Facts

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Recent Guests

Alicia Zores-Burow
Expert on family travel influence within the hotel industry
Episode: How to capture loyal guests in a tight market
Jan Freytag
National Director of Hospitality Analytics, CoStar Group
CoStar Group
Episode: How to capture loyal guests in a tight market
Dean Blackburn
Director of Resort Experience at French Lick Resort
French Lick Resort
Episode: Stop ignoring the phone: Why the voice channel is your hidden revenue channel
Carlo Del Mestro
Champion of Ennismore's loyalty program, sharing insights on leveraging guest data for loyalty
Ennismore
Episode: Building a hotel loyalty program for the modern guest
Ben Campbell
President and CEO of Hospitality America
Hospitality America
Episode: How Hospitality America elevates guest experience through culture and data ownership
Jason Purock
Expert from Springboard Hospitality
Springboard Hospitality
Episode: How one hotel made $110K with cart abandonment campaigns
Mandi Graziano
Dynamic leader with over 20 years of experience in the hospitality industry and a podcaster hosting the Adventures in Business podcast.
HPN Global
Episode: Building better business relationships: From contracts to culture
Mark Winchell
A representative from Pacific Hospitality Group
Pacific Hospitality Group
Episode: From ghosted to booked: Cart abandonment recovery strategies that really work
Aradhana Khowala
CEO of Aptamind Partners, focused on regenerative tourism and development.
Aptamind Partners
Episode: Why regenerative tourism is the future of hospitality

Host

Karen Stephens
Host of the podcast and Chief Marketing Officer of Revinate, bringing expertise in hotel marketing and technology integration.

Reviews

5.0 out of 5 stars from 27 ratings
  • A must- listen!

    Hotel leaders and their take aways! Amazing..Karen drives the conversation to be more than just a podcast, it’s a story in every episode!

    Apple Podcasts
    5
    AlohaWonderlust12
    Philippines10 months ago
  • Hotel Moment is simply the best Hotel Tech podcast available!

    5 Stars! Karen Stephens interviews amazing guests, each better than the last, the line up just keeps getting better. I never miss an episode!

    Apple Podcasts
    5
    rmcg01
    United Kingdoma year ago
  • Fun and engaging

    Hospitality is a quick paced industry. The more insights you can get, the more prepped you will be to accelerate growth here. All while having fun. The Hotel Moment dishes out both - insights based on data and trend spotting AND fun! Thanks for this

    Apple Podcasts
    5
    Chaps467
    Indonesia3 years ago
  • Great show, great guest!

    I tune in each week for the interesting guests, engaging convos, and industry updates. Recommend it if you're interested in the hotel industry.

    Apple Podcasts
    5
    Podcastaddict6537
    United States4 years ago
  • Some of the most thoughtful commentary on hotels during the pandemic and beyond

    Great host!!

    Apple Podcasts
    5
    RS LA
    United States5 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Audience members find the discussions both informative and enjoyable, making it a recommended listen for professionals in the hotel industry.
Listeners appreciate the engaging conversations and insights from industry leaders, emphasizing the quality of guests featured on the show. Many express that the content is highly relevant and applicable to real-world scenarios in hospitality management.
The podcast is praised for tackling important contemporary issues in hospitality, particularly in the context of the pandemic and technological advancements.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#244
Saudi Arabia/Technology

Talking Points

Recent interactions between the hosts and their guests.

How Swiss Deluxe Hotels redefines luxury hospitality with tech | with Wilhelm Luxem
Q: What advice would you give to hoteliers who want to create a truly exceptional guest experience?
Get the best team in town and spend enough time with guests to understand their needs.
How Swiss Deluxe Hotels redefines luxury hospitality with tech | with Wilhelm Luxem
Q: How do you view tech adoption in luxury hotels?
You have to make good choices and ensure technology complements your organization's service philosophy while improving efficiency.
How Swiss Deluxe Hotels redefines luxury hospitality with tech | with Wilhelm Luxem
Q: What do you love most about luxury hospitality and what keeps your passion burning each and every day?
It always comes down to people and my passion is for both clients and the team.
How Hospitality America elevates guest experience through culture and data ownership
Q: How is Hospitality America investing in technology to support your operations?
Ben explains that they've concentrated on upgrading accounting and operational technology to enable quicker decision-making and enhance guest experiences, including continuous accounting and integrating AI capabilities.
How Hospitality America elevates guest experience through culture and data ownership
Q: What does "PEACH" stand for and how does it manifest as a core value for the company?
Ben outlines that PEACH stands for passion, excellence, adaptability, community stewardship, and humility, providing a vital framework for their culture.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
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Age Range
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Frequently Asked Questions About Hotel Moment

What is Hotel Moment about and what kind of topics does it cover?

This podcast offers insights into the pivotal role of technology within the hospitality industry, focusing on how innovations enhance guest experiences and operational efficiencies. Listeners can expect in-depth discussions with industry leaders, covering topics such as personalized guest experiences, loyalty programs, and the integration of cutting-edge technology into hotel operations. It serves as a resource for both hoteliers and industry professionals seeking to stay informed and adapt to the rapidly evolving landscape of hospitality, particularly in relation to data-driven decision-making and the implications of artificial intelligence.

Noteworthy is the podcast's commitment to exploring tangible strategies for enhancing guest satisf... more

Where can I find podcast stats for Hotel Moment?

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How many listeners does Hotel Moment get?

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What are the audience demographics for Hotel Moment?

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How many subscribers and views does Hotel Moment have?

To see how many followers or subscribers Hotel Moment has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to Hotel Moment?

These podcasts share a similar audience with Hotel Moment:

1. Tell Me More: A Hospitality Data Podcast
2. Virtual GM - A Hotel Management Podcast
3. Planet Money
4. Pivot
5. Stuff You Should Know

How many episodes of Hotel Moment are there?

Hotel Moment launched 5 years ago and published 148 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Hotel Moment?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for Hotel Moment?

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What guests have appeared on Hotel Moment?

Recent guests on Hotel Moment include:

1. Alicia Zores-Burow
2. Jan Freytag
3. Dean Blackburn
4. Carlo Del Mestro
5. Ben Campbell
6. Jason Purock
7. Mandi Graziano
8. Mark Winchell

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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