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Hotel Moment

Revinate
Hospitality
Revinate
Revenue Management
Investment Strategies
Net Operating Income
Corporate Travel
Summer Travel Trends
Hospitality Industry
Guest Experience
Digital Marketing
Interest Rates
Customer Experience
Hospitality Technology
CRM
Leisure Travel
Guest Loyalty
AI Loyalty Booking Platforms
Cliste Hospitality
Hospitality Management
Artificial Intelligence

Welcome to the Hotel Moment Podcast, presented by Revinate, where we discuss how hotel technology shapes every moment of hoteliers’ experiences. Join us as we explore cutting-edge technology that is transforming the hospitality industry and hear from experts and visionaries who are shaping the future of the guest experience. The Hotel Moment podcast features insights and interviews with top player... more

PublishesWeeklyEpisodes160Founded5 years ago
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Artwork for Hotel Moment

Latest Episodes

In this strategic episode of Hotel Moment, host Brenna Turpin, Marketing Coordinator at Revinate, brings together six powerful direct booking strategies covered throughout the year into one connected playbook specifically designed for holiday demand.... more

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In this special trends episode of Hotel Moment, hostKaren Stephens, Chief Marketing Officer at Revinate, and Brenna Turpin, Marketing Coordinator at Revinate, take a collaborative approach to previewing what hoteliers should expect in 2026. Rather th... more

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In this strategic episode of Hotel Moment, Brenna Turpin, Marketing Coordinator at Revinate, challenges hoteliers to identify their most expensive guest. It's not the early check-in requester or the upgrade seeker — it's the guest who continuously bo... more

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In this episode of Hotel Moment, Karen Stephens welcomes Jordi Solé, president of UMusic Hospitality and Lifestyle, whose two-decade career in hotel operations across Europe and the Americas led him to create one of hospitality's most innovative conc... more

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Find out how many people listen to this podcast per episode and each month.

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Recent Guests

Kathleen Colon
Executive Vice President of PTG Consulting
PTG Consulting
Episode: Your most expensive guest — and how to win them back
Jordi Solé
President of UMusic Hospitality and Lifestyle, specializing in creating music-driven guest experiences.
UMusic Hospitality
Episode: Inside UMusic Hospitality & Lifestyle: Personalizing the guest experience through music
Angela Berkley
Senior Director of Reservation Sales and CRM
CoralTree Hospitality
Episode: Winning the Holiday Rush: Last-Minute Moves That Convert | a Revinate webinar
Melissa McMullin
Product Marketing Manager at Revinate
Revinate
Episode: Winning the Holiday Rush: Last-Minute Moves That Convert | a Revinate webinar
Geoffrey Toffetti
CEO of Frontline Performance Group, a global leader in optimizing hotel revenue through service-driven sales programs.
Frontline Performance Group
Episode: Service as a strategy: How to drive more revenue with frontline staff
Steven Rubin
CEO of Collared Martin Hospitality with nearly three decades of expertise in hospitality and technology.
Collared Martin Hospitality
Episode: Why personalized guest experiences matter to Collared Martin Hospitality
Sarah Stephens
Room Reservations Manager at The Broadmoor Hotel
The Broadmoor Hotel
Episode: Building relationships through reservations: Insights from The Broadmoor
Aled Bashar Wali
Founder and CEO of Practice Hospitality
Practice Hospitality
Episode: Why personalization is the secret to mastering hotel upsells
Anisha Yadav
VP of Customer and Product Marketing at Revinate
Revinate
Episode: Why personalization is the secret to mastering hotel upsells

Hosts

Karen Stephens
Host of the show and Chief Marketing Officer of Revinate, Karen brings expertise in hotel technology and guest experience strategies.
Brenna Turpin
Co-host and Revinator working alongside Karen Stephens, bringing insights from her experiences in the hospitality technology field.

Reviews

5.0 out of 5 stars from 28 ratings
  • A must- listen!

    Hotel leaders and their take aways! Amazing..Karen drives the conversation to be more than just a podcast, it’s a story in every episode!

    Apple Podcasts
    5
    AlohaWonderlust12
    Philippinesa year ago
  • Hotel Moment is simply the best Hotel Tech podcast available!

    5 Stars! Karen Stephens interviews amazing guests, each better than the last, the line up just keeps getting better. I never miss an episode!

    Apple Podcasts
    5
    rmcg01
    United Kingdoma year ago
  • Fun and engaging

    Hospitality is a quick paced industry. The more insights you can get, the more prepped you will be to accelerate growth here. All while having fun. The Hotel Moment dishes out both - insights based on data and trend spotting AND fun! Thanks for this

    Apple Podcasts
    5
    Chaps467
    Indonesia3 years ago
  • Great show, great guest!

    I tune in each week for the interesting guests, engaging convos, and industry updates. Recommend it if you're interested in the hotel industry.

    Apple Podcasts
    5
    Podcastaddict6537
    United States4 years ago
  • Some of the most thoughtful commentary on hotels during the pandemic and beyond

    Great host!!

    Apple Podcasts
    5
    RS LA
    United States5 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Feedback highlights the podcast's focus on practical strategies that hoteliers can implement to enhance guest experiences.
Listeners praise the engaging conversations and valuable insights shared by knowledgeable guests.
The content is appreciated for its relevance to current challenges in the hospitality industry, especially regarding technology.
Many commend the hosts for their ability to create compelling narratives around complex subjects.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#228
Australia/Technology
Apple Podcasts
#226
Spain/Technology

Talking Points

Recent interactions between the hosts and their guests.

Inside UMusic Hospitality & Lifestyle: Personalizing the guest experience through music
Q: What is the unique selling point of your hotel?
We focus on personalizing guest experiences through music, creating a strong emotional connection.
Inside UMusic Hospitality & Lifestyle: Personalizing the guest experience through music
Q: Can you explain what UMusic Hospitality is and what that Lifestyle brand represents?
UMusic Hospitality blends music entertainment, hospitality, and community impact, aspiring to be creative hubs within their locations.
Winning the Holiday Rush: Last-Minute Moves That Convert | a Revinate webinar
Q: In 2025, what has been the most successful outbound initiative your team has seen?
Angela shares an ongoing multi-phase initiative that includes sending postcards to loyal guests, leading to a significant revenue boost from follow-up calls.
Winning the Holiday Rush: Last-Minute Moves That Convert | a Revinate webinar
Q: Angela, how is your team prepping for Black Friday and Cyber Monday?
Angela discusses that the reservations team ensures they are fully aware of the offers, emphasizing the importance of feedback from the front line to improve marketing strategies before launching campaigns.
Service as a strategy: How to drive more revenue with frontline staff
Q: What is one lesson from your experience that you wish every hotel owner understood about maximizing revenue through their staff?
Geoffrey emphasizes that the frontline staff is far more impactful than most hotel owners realize, and investing in them can lead to significant revenue and service improvements.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About Hotel Moment

What is Hotel Moment about and what kind of topics does it cover?

This podcast brings listeners insights into how technology is revolutionizing the hospitality sector, emphasizing innovations that enhance guest experiences and operational efficiencies. Topics frequently covered include hyper-personalization, direct booking strategies, and the significant impact of emerging technologies such as AI on service delivery in hotels. Each episode features interviews with industry experts and practitioners, offering practical strategies and thought leadership on navigating challenges in a fast-evolving market. Unique to this podcast is its focus on the intersection of technology and hospitality, providing a platform for discussing both immediate trends and future directions in the industry.

Where can I find podcast stats for Hotel Moment?

Rephonic provides a wide range of podcast stats for Hotel Moment. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to Hotel Moment and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.

How many listeners does Hotel Moment get?

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What are the audience demographics for Hotel Moment?

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How many subscribers and views does Hotel Moment have?

To see how many followers or subscribers Hotel Moment has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to Hotel Moment?

These podcasts share a similar audience with Hotel Moment:

1. The Daily
2. SmartLess

How many episodes of Hotel Moment are there?

Hotel Moment launched 5 years ago and published 160 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Hotel Moment?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

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Rephonic pulls ratings and reviews for Hotel Moment from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.

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What guests have appeared on Hotel Moment?

Recent guests on Hotel Moment include:

1. Kathleen Colon
2. Jordi Solé
3. Angela Berkley
4. Melissa McMullin
5. Geoffrey Toffetti
6. Steven Rubin
7. Sarah Stephens
8. Aled Bashar Wali

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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