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Hotel Moment

Revinate
Hospitality
Revinate
Revenue Management
Net Operating Income
Investment Strategies
Corporate Travel
Hospitality Industry
Summer Travel Trends
Digital Marketing
Interest Rates
Guest Experience
Customer Experience
Hospitality Technology
Artificial Intelligence
CRM
Leisure Travel
Guest Loyalty
AI Loyalty Booking Platforms
Cliste Hospitality
Hospitality Management

Welcome to the Hotel Moment Podcast, presented by Revinate, where we discuss how hotel technology shapes every moment of hoteliers’ experiences. Join us as we explore cutting-edge technology that is transforming the hospitality industry and hear from experts and visionaries who are shaping the future of the guest experience. The Hotel Moment podcast features insights and interviews with top player... more

PublishesWeeklyEpisodes176Founded5 years ago
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Latest Episodes

In this webinar episode of Hotel Moment, Bailey Yeats, Marketing Manager at Revinate, sits down with Christine Malfair, Fractional CMO for Independent Hotels at Malfair Marketing, for a practical, data-rich session on the email channel findings from ... more

In this episode of Hotel Moment, Dylan Cole, Managing Director EMEA at Revinate, sits down with Diego Calvo, CEO and Co-Founder of Concept Hotel Group, for a conversation as distinctive as the hotels Diego builds. A lifelong Ibiza native, music promo... more

YouTube

In this episode of Hotel Moment, Karen Stephens, Chief Marketing Officer of Revinate, welcomes back Evan Crawford, Vice President of Marketing at Pyramid Global Hospitality, for his second appearance on the podcast. Evan returns with the same operati... more

YouTube

In this episode of Hotel Moment, Karen Stephens, Chief Marketing Officer of Revinate, sits down with Chris Koehler, Chief Marketing Officer at Twilio, to explore the fast-moving intersection of AI, guest data, and the future of hospitality personaliz... more

YouTube

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Recent Guests

Diego Calvo
CEO and co-founder of Concept Hotel Group
Concept Hotel Group
Episode: From concept to culture: How passion shapes hotel design & guest loyalty | with Diego Calvo
Chris Koehler
Chief Marketing Officer at Twilio
Twilio
Episode: From AI agents to front desk: How to personalize the guest experience with both | with Chris Koehler
Charlie Osmond
Co-founder of TripTease
TripTease
Episode: Garbage in, garbage out: Why hotel data will make or break AI | with Charlie Osmond
Rachel Humphrey
Connector, storyteller, and leading advocate for women in hospitality leadership.
Women in Hospitality Leadership Alliance
Episode: Leadership without limits: Redefining career growth in hospitality | with Rachel Humphrey
Aradhana Khowala
CEO of Aptamind Partners, a consultancy focused on regenerative tourism and development
Aptamind Partners
Episode: Recast: Why regenerative tourism is the future of hospitality
Jeff Wielgopolan
Service Director at Meadowood Napa Valley with over 20 years of luxury hospitality experience.
Meadowood Napa Valley
Episode: A year of wild stories & hospitality innovation
Bashar Wali
Founder and CEO of Practice Hospitality and Disassembly
Episode: Year in review: The laughs, the tech, and everything in between
Dimple Jethani
CIO of Aramark Destinations
Episode: Year in review: The laughs, the tech, and everything in between
Georgine Muntz
CEO of Visual Matrix
Episode: Year in review: The laughs, the tech, and everything in between

Hosts

Dylan Cole
Managing Director of Revinate Europe; frequent host with a focus on European market trends and technology strategy in hospitality
Karen Stephens
Chief Marketing Officer of Revinate; co-host and key driver of strategy-led conversations in hospitality tech and marketing
Brenna Turpin
Producer of the Hotel Moment Podcast; active host and guest coordinator with deep involvement in episode planning and guest selection

Reviews

5.0 out of 5 stars from 33 ratings
  • I've been listening to Hotel Moment since the early days

    This new episode with a new host is proof the show keeps leveling up. The conversations don’t feel scripted, it’s real practitioners talking about what works (and what doesn’t).

    Apple Podcasts
    5
    A.VCP
    United Kingdom3 months ago
  • A must- listen!

    Hotel leaders and their take aways! Amazing..Karen drives the conversation to be more than just a podcast, it’s a story in every episode!

    Apple Podcasts
    5
    AlohaWonderlust12
    Philippinesa year ago
  • Hotel Moment is simply the best Hotel Tech podcast available!

    5 Stars! Karen Stephens interviews amazing guests, each better than the last, the line up just keeps getting better. I never miss an episode!

    Apple Podcasts
    5
    rmcg01
    United Kingdoma year ago
  • Fun and engaging

    Hospitality is a quick paced industry. The more insights you can get, the more prepped you will be to accelerate growth here. All while having fun. The Hotel Moment dishes out both - insights based on data and trend spotting AND fun! Thanks for this

    Apple Podcasts
    5
    Chaps467
    Indonesia4 years ago
  • Great show, great guest!

    I tune in each week for the interesting guests, engaging convos, and industry updates. Recommend it if you're interested in the hotel industry.

    Apple Podcasts
    5
    Podcastaddict6537
    United States5 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Insights come from practitioners with real-world hotel industry experience.
Content blends data-driven analysis with engaging storytelling and industry updates.
Guests and hosts keep conversations practical and not overly scripted.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

From concept to culture: How passion shapes hotel design & guest loyalty | with Diego Calvo
Q: How important is a loyalty program in driving direct bookings for your group?
It's crucial. We are launching a tiered loyalty plan called Concept Society with levels like Local, Insider, Regular, Resident, Collective to foster a sense of belonging and access to exclusive events. This shifts the focus from price battles to ongoing community engagement and repeat visits.
From concept to culture: How passion shapes hotel design & guest loyalty | with Diego Calvo
Q: What makes your process different when starting a new property?
We start with a thorough conceptual briefing that maps out interior aesthetics, content, and brand experiences. Then we collaborate closely with architects, interior designers, and branding teams to lock a clear concept before the build begins, so the entire project can evolve without losing its soul.
From concept to culture: How passion shapes hotel design & guest loyalty | with Diego Calvo
Q: How did your Ibiza roots influence the concept and its global brand storytelling?
Ibiza provided a vibrant cultural backdrop that inspired a colorful, multifaceted branding approach. We modeled hotels after global archetypes—like 50s Havana or Amalfi Coast glamour—while keeping the Ibiza soul at the core, ensuring each property tells a distinct story while remaining true to our pillars.
Garbage in, garbage out: Why hotel data will make or break AI | with Charlie Osmond
Q: From your perspective, how real is the risk for hotels to lose control over the guest relationship as AI-driven conversations start to replace traditional discovery and booking paths?
The guest relationship itself remains strongest on-site, but marketing and booking experiences can be disrupted; the key is to leverage AI to enhance direct channels rather than cede control to intermediaries, focusing on real-time, personalized signals and cleaner data to stay relevant.
Revenue on the line: Why the voice channel matters more than ever | with Agnelo Fernandes
Q: What future bets should hotels make to grow voice revenue?
Adopt a mindset that treats voice as strategic inventory, invest in unified data, AI-assisted workflows, real-time agent prompts, and post-call automation, while piloting safe, human-in-the-loop programs.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

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Frequently Asked Questions About Hotel Moment

What is Hotel Moment about and what kind of topics does it cover?

This show focuses on how hotel technology, data, and guest experience intersect to shape revenue, operations, and marketing for hoteliers. Across episodes, the conversations center on direct bookings, AI, data quality, voice channels, cybersecurity, and emerging hospitality technologies, with practical takeaways for improving guest engagement and profitability. Notable strengths include a steady stream of industry leaders and practitioners who share real-world insights, benchmarks, and case studies, plus a clear emphasis on actionable strategies for hoteliers of various sizes. The format tends to blend strategic outlooks with hands-on guidance, making it a valuable resource for listeners overseeing technology, revenue, marketing, or guest e... more

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How many listeners does Hotel Moment get?

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What are the audience demographics for Hotel Moment?

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How many subscribers and views does Hotel Moment have?

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Which podcasts are similar to Hotel Moment?

These podcasts share a similar audience with Hotel Moment:

1. Defining Hospitality
2. Hospitality Daily Podcast
3. The Strength Running Podcast
4. Suite Success: Masters of Hospitality

How many episodes of Hotel Moment are there?

Hotel Moment launched 5 years ago and published 176 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Hotel Moment?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

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What guests have appeared on Hotel Moment?

Recent guests on Hotel Moment include:

1. Diego Calvo
2. Chris Koehler
3. Charlie Osmond
4. Rachel Humphrey
5. Aradhana Khowala
6. Jeff Wielgopolan
7. Bashar Wali
8. Dimple Jethani

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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