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Hotel Moment

Revinate
Hospitality Industry
Guest Experience
Revinate
Artificial Intelligence
Hospitality Technology
Hospitality
Personalization
Direct Bookings
Hotel Technology
Voice Channel
Revenue Management
Email Marketing
Net Operating Income
Loyalty Programs
Sustainability
Marketing
AI In Hospitality
Customer Data Platform
Customer Experience
Revenue Optimization

Welcome to the Hotel Moment Podcast, presented by Revinate, where we discuss how hotel technology shapes every moment of hoteliers’ experiences. Join us as we explore cutting-edge technology that is transforming the hospitality industry and hear from experts and visionaries who are shaping the future of the guest experience. The Hotel Moment podcast features insights and interviews with top player... more

PublishesWeeklyEpisodes199Founded6 years ago
Number of ListenersCategories
ManagementBusinessNewsTech News

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Artwork for Hotel Moment

Latest Episodes

Recast: Building relationships through reservations: Insights from The Broadmoor

In this recast episode of Hotel Moment, Karen Stephens, CMO of Revinate, sits down with Sarah Stephens, Room Reservations Manager at The Broadmoor Hotel, the world's lo... more

In this webinar episode of Hotel Moment, Brent Sanders, Sr. Customer Education Specialist at Revinate, is joined by Colton Bean, Director of Reservations at Suncadia Resort, to break down Revinate's Secret Shopper Call Report, original research on wh... more

YouTube

In this recast episode of Hotel Moment, Karen Stephens sits down with Sky Mitchell, Founder and CEO of Basecamp Resorts, to discuss her remarkable journey from being fired to building a thriving modern hospitality enterprise in Western Canada.

Sky s... more

In this episode of Hotel Moment, we bring you a special installment featuring an AI-generated conversation analyzing the 2026 secret shopped call report. Built on 308 mystery shopper calls placed across 135 luxury and upscale hotel properties, the st... more

YouTube

Key Facts

Accepts Guests
Accepts Sponsors
Contact Information
Podcast Host
Number of Listeners
Find out how many people listen to this podcast per episode and each month.

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Recent Guests

Colton Bean
Director of Reservations at Suncadia Resort
Suncadia Resort
Episode: The lost art of a reservation call: How to build trust, capture data, and close bookings
Sky Mitchell
Founder and CEO of Basecamp Resorts
Basecamp Resorts
Episode: Recast: Sky Mitchell on succeeding in modern hospitality
Andrew Shepherd
General Manager of Resorts at The Malcolm Hotel
The Malcolm Hotel, Canmore, Alberta
Episode: Why the first 10 seconds make or break a guest's stay
Ami Alexander
Managing partner at Barrel Aged Management
Barrel Aged Management
Episode: The blueprint for iconic hotel F&B
Lindsey Ueberroth
CEO of Preferred Travel Group
Preferred Travel Group
Episode: The end of beigification: Why travelers are searching for something real
Lily Wecker
Chief Executive Officer of Aethos
Aethos
Episode: Why the best luxury hotels don't sell exclusivity — They build connection
Lydia Bates
Director of Sales and Marketing at Dream Inn Santa Cruz
Dream Inn Santa Cruz
Episode: Why great guest experiences start before check-in
Chris Anderson
Professor at Cornell University School of Hotel Administration, expert on revenue management, pricing, distribution and commercial strategy
Cornell University
Episode: How AI uses personalization to beat pricing and win bookings
Dina Niekamp
SVP, Brand and Marketing at Aparium Hotel Group
Aparium Hotel Group
Episode: Keeping an authentic voice when AI can't read the room

Hosts

Karen Stephens
Host of the show, Chief Marketing Officer of Revinate; frequently co-leads episodes with a European perspective.
Dylan Cole
Host with a European perspective; Managing Director, Revinate Europe, frequently co-hosting with a regional lens.

Reviews

5.0 out of 5 stars from 35 ratings
  • I've been listening to Hotel Moment since the early days

    This new episode with a new host is proof the show keeps leveling up. The conversations don’t feel scripted, it’s real practitioners talking about what works (and what doesn’t).

    Apple Podcasts
    5
    A.VCP
    United Kingdom8 months ago
  • A must- listen!

    Hotel leaders and their take aways! Amazing..Karen drives the conversation to be more than just a podcast, it’s a story in every episode!

    Apple Podcasts
    5
    AlohaWonderlust12
    Philippines2 years ago
  • Hotel Moment is simply the best Hotel Tech podcast available!

    5 Stars! Karen Stephens interviews amazing guests, each better than the last, the line up just keeps getting better. I never miss an episode!

    Apple Podcasts
    5
    rmcg01
    United Kingdom2 years ago
  • Fun and engaging

    Hospitality is a quick paced industry. The more insights you can get, the more prepped you will be to accelerate growth here. All while having fun. The Hotel Moment dishes out both - insights based on data and trend spotting AND fun! Thanks for this

    Apple Podcasts
    5
    Chaps467
    Indonesia4 years ago
  • Great show, great guest!

    I tune in each week for the interesting guests, engaging convos, and industry updates. Recommend it if you're interested in the hotel industry.

    Apple Podcasts
    5
    Podcastaddict6537
    United States5 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Content balances data-driven strategy with human-centric hospitality storytelling.
Hosts steer conversations with depth, not scripted pitches.
Engaging guests with practical insights and candid conversations.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#104
Spain/Business/Management
Apple Podcasts
#176
China/Business/Management
Apple Podcasts
#217
Belgium/Business/Management
Apple Podcasts
#228
Hong Kong/Business/Management

Talking Points

Recent interactions between the hosts and their guests.

Recast: Building relationships through reservations: Insights from The Broadmoor
Q: Can you share a standout guest interaction that illustrates the philosophy of “listening to delight”?
A guest who recalled a headliner from a Christmas show prompted the team to secure a signed CD and personalized recognition, turning a simple call into a memorable, highly personalized moment.
The blueprint for iconic hotel F&B
Q: What have been the biggest changes you've seen in guest expectations during your career?
She notes the shift from uniformly branded experiences to designs and narratives that are deeply local, with guests seeking authentic, community-connected spaces and stories beyond generic branding.
The blueprint for iconic hotel F&B
Q: What originally drew you into hospitality and when did you realize this was the industry for you?
Ami explains that she fell in love with hospitality through being a customer and enjoying the immersive experiences, later shifting from hotel marketing to operations and the orchestration of guest experiences as her career progressed.
The end of beigification: Why travelers are searching for something real
Q: On a personal level, when you think about the future of independent hospitality, what gives you the most optimism?
Lindsey expresses strong optimism, calling travel the golden era and believing independent hotels are at a pivotal moment as travelers seek memories and authentic experiences, with continued growth and relevance of independent brands in the hotel landscape.
The end of beigification: Why travelers are searching for something real
Q: Hotels and specifically with independent hotels. So can you talk a little bit about preferred hotels and resorts? And what drew you to that?
She highlights the representation of over 625 hotels in 80 countries and why independence appeals—uniqueness, community, and the ability to tailor experiences beyond generic branding. She notes a through line of luxury and a platform that enables collaboration among hotels, including loyalty and other programs.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About Hotel Moment

What is Hotel Moment about and what kind of topics does it cover?

A thoughtfully curated series focusing on how technology transforms hospitality, from AI-driven guest experiences to data-backed revenue and distribution strategies. Episodes feature operators, brand leaders, and tech innovators who share practical insights on direct bookings, personalization, loyalty, and the human touch in luxury and independent hotels. Noteworthy is the blend of luxury hospitality perspectives with tech-forward practices, including AI adoption, CRM evolution, and data governance, all tied to real-world operator experiences and regional nuances across North America, Europe, and APAC. The show is likely a strong fit for hoteliers, technology leaders, marketing and revenue executives, and brands seeking actionable ideas for... more

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How many subscribers and views does Hotel Moment have?

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Which podcasts are similar to Hotel Moment?

These podcasts share a similar audience with Hotel Moment:

1. A Bit of Optimism
2. HBR IdeaCast
3. Coaching Real Leaders
4. Hospitality Daily Podcast
5. BizNews Radio

How many episodes of Hotel Moment are there?

Hotel Moment launched 6 years ago and published 199 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Hotel Moment?

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What guests have appeared on Hotel Moment?

Recent guests on Hotel Moment include:

1. Colton Bean
2. Sky Mitchell
3. Andrew Shepherd
4. Ami Alexander
5. Lindsey Ueberroth
6. Lily Wecker
7. Lydia Bates
8. Chris Anderson

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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