Rephonic
Artwork for Hotel Moment

Hotel Moment

Revinate
Hospitality Industry
Guest Experience
Hospitality Technology
Revinate
Personalization
Artificial Intelligence
Hospitality
Direct Bookings
Hotel Technology
Voice Channel
Revenue Management
Email Marketing
Net Operating Income
Sustainability
Marketing
AI In Hospitality
Customer Data Platform
Customer Experience
Revenue Optimization
Loyalty Programs

Welcome to the Hotel Moment Podcast, presented by Revinate, where we discuss how hotel technology shapes every moment of hoteliers’ experiences. Join us as we explore cutting-edge technology that is transforming the hospitality industry and hear from experts and visionaries who are shaping the future of the guest experience. The Hotel Moment podcast features insights and interviews with top player... more

PublishesWeeklyEpisodes181Founded5 years ago
Number of ListenersCategories
Tech NewsManagementNewsBusiness

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Artwork for Hotel Moment

Latest Episodes

In this episode of Hotel Moment, Karen Stephens, Chief Marketing Officer of Revinate, and Bailey Yeats, Marketing Manager at Revinate, take listeners inside NAVIGATE 2026, the annual Revinate customer conference that brought 300 attendees together th... more

In this webinar episode of Hotel Moment, Bailey Yeats, Marketing Manager at Revinate, sits down with Amanda Wasco Brown, Director of Revenue at Old Edwards Hospitality Group, for the third and final session of the 2026 Benchmark Report Leadership Ser... more

YouTube

In this episode of Hotel Moment, host Karen Stephens, CMO of Revinate, welcomes back Adam Mogelonsky, Partner at Hotel Mogel Consulting Ltd with over 15 years of experience focusing on revenue modeling, margin optimization, and integrating emergent t... more

YouTube

In this webinar episode of Hotel Moment, Bailey Yeats, Marketing Manager at Revinate, sits down with Gitti Hernández, Digital Marketing Manager at Casa de Campo in the Dominican Republic, for the second session of the 2026 Benchmark Report Leadership... more

Key Facts

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Recent Guests

Amanda Wasco Brown
Director of Revenue at Old Edwards Hospitality Group
Old Edwards Hospitality Group
Episode: 2026 Hospitality Benchmark Report: The voice channel playbook | a Revinate
Gitti Hernández
Hospitality marketing lead at Casa de Campo
Casa de Campo, Dominican Republic
Episode: 2026 Hospitality Benchmark Report leadership series: Unlocking revenue from the guest data you already have | a Revinate webinar
Tomas Bäcklund
Chief Marketing Officer at Elite Hotels of Sweden
Elite Hotels of Sweden
Episode: Why hotel branding is the most underused revenue strategy in hospitality | with Tomas Bäcklund
Christine Malfair
Founder, Malfair Marketing
Malfair Marketing
Episode: 2026 Hospitality Benchmark Report leadership series: Email strategies that drive revenue | a Revinate webinar
Diego Calvo
CEO and co-founder of Concept Hotel Group
Concept Hotel Group
Episode: From concept to culture: How passion shapes hotel design & guest loyalty | with Diego Calvo
Chris Koehler
Chief Marketing Officer at Twilio
Twilio
Episode: From AI agents to front desk: How to personalize the guest experience with both | with Chris Koehler
Charlie Osmond
Co-founder of TripTease
TripTease
Episode: Garbage in, garbage out: Why hotel data will make or break AI | with Charlie Osmond
Rachel Humphrey
Connector, storyteller, and leading advocate for women in hospitality leadership.
Women in Hospitality Leadership Alliance
Episode: Leadership without limits: Redefining career growth in hospitality | with Rachel Humphrey
Aradhana Khowala
CEO of Aptamind Partners, a consultancy focused on regenerative tourism and development
Aptamind Partners
Episode: Recast: Why regenerative tourism is the future of hospitality

Hosts

Dylan Cole
Managing Director of Revinate Europe; frequent host with a focus on European market trends and technology strategy in hospitality
Karen Stephens
Chief Marketing Officer of Revinate; co-host and key driver of strategy-led conversations in hospitality tech and marketing
Brenna Turpin
Producer of the Hotel Moment Podcast; active host and guest coordinator with deep involvement in episode planning and guest selection

Reviews

5.0 out of 5 stars from 33 ratings
  • I've been listening to Hotel Moment since the early days

    This new episode with a new host is proof the show keeps leveling up. The conversations don’t feel scripted, it’s real practitioners talking about what works (and what doesn’t).

    Apple Podcasts
    5
    A.VCP
    United Kingdom4 months ago
  • A must- listen!

    Hotel leaders and their take aways! Amazing..Karen drives the conversation to be more than just a podcast, it’s a story in every episode!

    Apple Podcasts
    5
    AlohaWonderlust12
    Philippinesa year ago
  • Hotel Moment is simply the best Hotel Tech podcast available!

    5 Stars! Karen Stephens interviews amazing guests, each better than the last, the line up just keeps getting better. I never miss an episode!

    Apple Podcasts
    5
    rmcg01
    United Kingdom2 years ago
  • Fun and engaging

    Hospitality is a quick paced industry. The more insights you can get, the more prepped you will be to accelerate growth here. All while having fun. The Hotel Moment dishes out both - insights based on data and trend spotting AND fun! Thanks for this

    Apple Podcasts
    5
    Chaps467
    Indonesia4 years ago
  • Great show, great guest!

    I tune in each week for the interesting guests, engaging convos, and industry updates. Recommend it if you're interested in the hotel industry.

    Apple Podcasts
    5
    Podcastaddict6537
    United States5 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Insights come from practitioners with real-world hotel industry experience.
Content blends data-driven analysis with engaging storytelling and industry updates.
Guests and hosts keep conversations practical and not overly scripted.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#66
Taiwan/Business/Management
Apple Podcasts
#149
Spain/Business/Management
Apple Podcasts
#200
Austria/Business/Management

Talking Points

Recent interactions between the hosts and their guests.

2026 Hospitality Benchmark Report leadership series: Unlocking revenue from the guest data you already have | a Revinate webinar
Q: Gitti, tell us a little bit about yourself and tell us a little bit about Casa de Campo.
Gitti describes her background in digital marketing, her long tenure at Casa de Campo, and the resort's scale and attractions, setting the stage for how data strategies are applied in such a large operation.
Capture and convert FIFA World Cup demand and win more direct revenue | with Adam Mogelonsky
Q: Can you talk about packaging as a strategy to drive rate and keep guests longer on property?
The discussion covers how to balance attractive price discounts with meaningful inclusions, align packaging with direct-booking incentives, and ensure packages don't price out non-refundable offers.
Capture and convert FIFA World Cup demand and win more direct revenue | with Adam Mogelonsky
Q: What would a spike in demand look like operationally in the FIFA host markets?
Adam explains that hotels should expect volatility in lead times, better manage it through flexible policies, and prepare for increased demand surges with targeted packaging and channel optimization.
2026 Hospitality Benchmark Report leadership series: Email strategies that drive revenue | a Revinate webinar
Q: Christine, tell us a little about your background and why your approach to hospitality marketing emphasizes operations.
Christine explains she started Malfair Marketing after a GM career, bringing a hands-on, operations-focused perspective to marketing, especially for independents, and she highlights the bridge between marketing tactics and hotel operations.
From concept to culture: How passion shapes hotel design & guest loyalty | with Diego Calvo
Q: How important is a loyalty program in driving direct bookings for your group?
It's crucial. We are launching a tiered loyalty plan called Concept Society with levels like Local, Insider, Regular, Resident, Collective to foster a sense of belonging and access to exclusive events. This shifts the focus from price battles to ongoing community engagement and repeat visits.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
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Frequently Asked Questions About Hotel Moment

What is Hotel Moment about and what kind of topics does it cover?

This show focuses on how hotel technology, data, and guest experience intersect to shape revenue, operations, and marketing for hoteliers. Across episodes, the conversations center on direct bookings, AI, data quality, voice channels, cybersecurity, and emerging hospitality technologies, with practical takeaways for improving guest engagement and profitability. Notable strengths include a steady stream of industry leaders and practitioners who share real-world insights, benchmarks, and case studies, plus a clear emphasis on actionable strategies for hoteliers of various sizes. The format tends to blend strategic outlooks with hands-on guidance, making it a valuable resource for listeners overseeing technology, revenue, marketing, or guest e... more

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How many listeners does Hotel Moment get?

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What are the audience demographics for Hotel Moment?

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How many subscribers and views does Hotel Moment have?

To see how many followers or subscribers Hotel Moment has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to Hotel Moment?

These podcasts share a similar audience with Hotel Moment:

1. The Modern Hotelier
2. FT News Briefing
3. Hospitality Daily Podcast
4. Up First from NPR
5. CoStar News Hotels

How many episodes of Hotel Moment are there?

Hotel Moment launched 5 years ago and published 181 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Hotel Moment?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for Hotel Moment?

Rephonic pulls ratings and reviews for Hotel Moment from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.

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What guests have appeared on Hotel Moment?

Recent guests on Hotel Moment include:

1. Amanda Wasco Brown
2. Gitti Hernández
3. Tomas Bäcklund
4. Christine Malfair
5. Diego Calvo
6. Chris Koehler
7. Charlie Osmond
8. Rachel Humphrey

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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