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The Modern Hotelier

David Millili & Steve Carran
Hospitality Industry
Hospitality
Artificial Intelligence
Guest Experience
Hospitality Technology
Independent Hotels
Sustainability
Customer Experience
Travel Industry
AI In Hospitality
Hitec
Hotel Technology
Social Media Marketing
Customer Service
Hotels
Online Travel Agencies
Bitac
Labor Shortages
Hotel Industry
Direct Bookings

Each episode we discuss industry trends, talk about new technologies, and speak to industry experts. All so that you, The Modern Hotelier, can succeed in a new age of hospitality.

PublishesDailyEpisodes314Founded4 years ago
Number of ListenersCategories
Places & TravelManagementBusinessSociety & Culture

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Artwork for The Modern Hotelier

Latest Episodes

What does it take to build a hospitality career that breaks barriers while staying ahead of constant industry change?

In this episode, Steve Carran and David Millili sit down with Karima Zaki, COO of Town and Desert Hospitality, to explore her remar... more

What if the future of hospitality isn't just about exceptional service—but about creating meaningful human connection?

In this episode, hosts David Millili and Steve Carran welcome Elizabeth Mullins, President of Evermore Hospitality and former exec... more

YouTube

What does it really take to renovate a hotel while keeping guests happy, protecting reviews, and maximizing owner returns?

In this episode, David Millili and Steve Carran sit down with Tom Kelley, CEO & President of Digney Holding Companies, to expl... more

YouTube

Live from HITEC 2026, we sit down with the winners of the prestigious E20X startup competition to explore the technologies redefining the future of hospitality.

First, Mergim Kacija, CEO of Stayfull AI and the E20X Grand Prize winner, shares how his... more

YouTube

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Recent Guests

Elizabeth Mullins
President of Evermore Hospitality
Evermore Hospitality
Episode: #312: Relational Wellness is the Foundation of this Hotel | with Elizabeth Mullins
Mergim Kacija
CEO of Stayfull AI
Stayfull AI
Episode: #310: HITEC E20X 2026 Winners | with Mergim Kacija & Josh Ellis
Gonzalo Aguilar
CEO of Europe and Americas, Minor Hotels
Minor Hotels
Episode: #309: Think Global, Act Local: Insights from an International Hotelier | with Gonzalo Aguilar
Shannon McCallum
VP of Hotel Operations, Resorts World Las Vegas
Resorts World Las Vegas
Episode: #308: Hospitality Roundtable: Shannon McCallum, Anthony Melchiorri, Dmitry Kroshka & Henrik Shimony
Dmitry Kroshka
CEO, Phunware
Phunware
Episode: #308: Hospitality Roundtable: Shannon McCallum, Anthony Melchiorri, Dmitry Kroshka & Henrik Shimony
Henrik Shimony
CEO and co-founder, Reco
Reco
Episode: #308: Hospitality Roundtable: Shannon McCallum, Anthony Melchiorri, Dmitry Kroshka & Henrik Shimony
Anthony Melchiorri
Co-founder, Hospitality Creator Summit
Hospitality Creator Summit
Episode: #308: Hospitality Roundtable: Shannon McCallum, Anthony Melchiorri, Dmitry Kroshka & Henrik Shimony
David Collyer
Global SVP, Aspire Pre-Flight Hospitality
Aspire Pre-Flight Hospitality
Episode: #307: Elevating the Airport Lounge Experience | with David Collyer of Aspire Pre-Flight Hospitality
Evan Saunders
Executive at Azira leading partnerships across verticals
Azira
Episode: #306: A Better Way For Hotel Marketing | with Evan Saunders

Host

David and Steve
Co-hosts and primary hosts of the show, frequently guiding interviews and framing industry conversations.

Reviews

4.8 out of 5 stars from 55 ratings
  • Absolutely amazing conversations with very knowledgeable people in the industry. They make the conversations fun and interesting. The roundtable episodes are powerful.

    Podcast Addict
    5
    jonah74
    17 days ago
  • Great insights

    I love the authentic connections and helpful insights from people in the industry who really know their stuff!

    Apple Podcasts
    5
    FlowerGrl89
    United Statesa year ago
  • Keep them coming!

    Love the insights. Please keep these coming!

    Apple Podcasts
    5
    Alvaro Cana
    United States2 years ago
  • Fun stories

    As a sustainability professional with plenty of hospitality clients, love that this podcast highlights so many diverse industry members and stories! And even if you’re not in the industry, you’ll be entertained and learn something! Tree house resort, paws up resort, music and tourism, such a variety to choose from and a great mix of short bingeable ep and longer more in depth interviews!

    -Astrapto

    Apple Podcasts
    5
    _doremi101
    United States2 years ago
  • I’ll tune in again!

    Very informative! The host do a great job interacting with their guests and it serves as a great resource for the hospitality industry. You can gain something from every episode, I’ll tune in again!

    Apple Podcasts
    5
    JessW1228
    United States4 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

The show is seen as entertaining yet highly informative for hospitality professionals.
Listeners appreciate the mix of founder-led and operator perspectives.
Visitors praise the authentic industry insights and practical takeaways.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

#312: Relational Wellness is the Foundation of this Hotel | with Elizabeth Mullins
Q: What does Relational Wellness look like in practice at Evermore, and how does it influence programming and operations?
Relational Wellness is embedded in every element of programming and employee experience, with a focus on togetherness, family-friendly design, and translating that philosophy into tangible services and events.
#312: Relational Wellness is the Foundation of this Hotel | with Elizabeth Mullins
Q: David, what were some of your favorite takeaways from this conversation?
Elizabeth discusses her journey from Ritz-Carlton to Disney, the emergence of Relational Wellness, and how Evermore designs destinations around togetherness and family/group travel.
#310: HITEC E20X 2026 Winners | with Mergim Kacija & Josh Ellis
Q: What is Stayfull AI and how does it differ from a traditional PMS?
Stayfull AI packages the core property management functions with AI agents that automate customer-facing and back-end tasks, turning a traditional PMS into an AI-native platform that handles social media, phone, email, and promotions.
#298: Why Consolidation Is the Biggest Opportunity in Hospitality | with Shawn Tarter
Q: What does the connected guest journey look like when RealTime Reservations and STAY collaborate?
It culminates in a unified platform where guests can book and manage spa, restaurants, cabanas, and other services in one itinerary, supported by enterprise reporting and a globally consistent, language-inclusive system.
#292: Connecting Data to Elevate Guest Experiences | with Jeff Bzdawka
Q: What does it take to be truly AI-enabled in hospitality, and what are the blockers?
He explains that true AI enablement starts with data—its quality, accessibility, and a common data language—rather than just adding AI on top of fragmented systems; the industry must first fix data foundations to avoid faster bad decisions.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About The Modern Hotelier

What is The Modern Hotelier about and what kind of topics does it cover?

A career-focused look at hospitality with a heavy emphasis on technology, strategy, and independent hotels. Episodes frequently feature chiefs and founders from hospitality tech, asset managers, boutique hotel operators, and guests shaping the future of guest experiences through AI, revenue optimization, direct bookings, and brand differentiation. Listeners typically care about practical takeaways—how to improve NOI, leverage new tools, and navigate industry shifts—along with behind-the-scenes stories from leaders who've scaled small brands or launched innovative concepts. A standout aspect is the mix of founder-led insights, operator perspectives, and tech-forward strategies that translate into tangible actions for independents and mid-mar... more

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How many listeners does The Modern Hotelier get?

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To see how many followers or subscribers The Modern Hotelier has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to The Modern Hotelier?

These podcasts share a similar audience with The Modern Hotelier:

1. Hospitality Daily Podcast
2. The Hotel Investor Playbook
3. No Vacancy Live!
4. Behind the Stays
5. Founders

How many episodes of The Modern Hotelier are there?

The Modern Hotelier launched 4 years ago and published 314 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact The Modern Hotelier?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

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What guests have appeared on The Modern Hotelier?

Recent guests on The Modern Hotelier include:

1. Elizabeth Mullins
2. Mergim Kacija
3. Gonzalo Aguilar
4. Shannon McCallum
5. Dmitry Kroshka
6. Henrik Shimony
7. Anthony Melchiorri
8. David Collyer

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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