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The Modern Hotelier

David Millili & Steve Carran
Hospitality Industry
Artificial Intelligence
Hospitality
Guest Experience
Hospitality Technology
Independent Hotels
AI In Hospitality
Social Media Marketing
Hitec
Customer Service
Customer Experience
Revenue Management
Direct Bookings
Hotels
Sustainability
Bitac
Hotel Technology
Hotel Industry
Bodhi
Hotel Polaris

Each episode we discuss industry trends, talk about new technologies, and speak to industry experts. All so that you, The Modern Hotelier, can succeed in a new age of hospitality.

PublishesDailyEpisodes348Founded5 years ago
Number of ListenersCategories
Places & TravelBusinessManagementSociety & Culture

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Artwork for The Modern Hotelier

Latest Episodes

In this special Destination AI episode of The Modern Hotelier, David Millili sits down with Evan Saunders of Azira to explore how location intelligence, behavioral data, and AI are transforming hotel marketing and travel demand generation.

Evan expl... more

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How is AI transforming the hospitality industry, and what will the hotel of the future look like?

In this special roundtable episode of The Modern Hotelier, David Millili and Steve Carran bring together five hospitality and technology leaders at Hot... more

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In this episode of The Modern Hotelier Hospitality Hot Topics, Steve Carran and David Millili welcome Simone Harms, Managing Director of The  Ameswell Hotel, to discuss the latest trends shaping the hospitality industry.

The conversation explores th... more

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In this episode, hosts David Millili and Steve Carran sit down with Oksana Gyulnazaryan, Area General Manager at Viceroy and Highgate, to discuss her journey in hospitality, leadership lessons, and the importance of creating unique, locally inspired ... more

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Recent Guests

Evan Saunders
Hotel marketing and research professional at Azira
Azira
Episode: #347: How Sofitel is Using Competitive Intelligence, Location Data, and AI to Improve Hotel Marketing | with Evan Saunders
Raymond Martz
Co-President and CFO of Pebblebrook Hotel Trust
Pebblebrook Hotel Trust
Episode: #346: Hospitality AI Roundtable: How Hoteliers Can Trust, Deploy, and Profit from AI
Stephen German
SVP of Product at Actabl
Actabl
Episode: #346: Hospitality AI Roundtable: How Hoteliers Can Trust, Deploy, and Profit from AI
Keryn McNamara
CIO of Aimbridge Hospitality
Aimbridge Hospitality
Episode: #346: Hospitality AI Roundtable: How Hoteliers Can Trust, Deploy, and Profit from AI
Sajid Shariff
CEO and Founder of Dextr AI
Dextr AI
Episode: #346: Hospitality AI Roundtable: How Hoteliers Can Trust, Deploy, and Profit from AI
Omri Shalev
Co-Founder and CEO of Reeco
Reeco
Episode: #346: Hospitality AI Roundtable: How Hoteliers Can Trust, Deploy, and Profit from AI
Simone Harms
Managing Director of The Ameswell Hotel
The Ameswell Hotel
Episode: #345: Hotel Worker Strikes, The Luxury Boom, and A.I. Rollouts in Hotels | with Simone Harms
Oksana Gyulnazaryan
Area General Manager at Viceroy and Highgate
Highgate
Episode: #344: Leading Two Independent Hotels & Winning General Manager of the Year | with Oksana Gyulnazaryan
Rocco Bova
Hospitality consultant and founder of hospitality summits in Latin America
Summit Latinoamericano Branded Residences
Episode: #343: The Future of Hospitality in Latin America | with Rocco Bova

Hosts

David Collyer
Global SVP, Aspire Pre-Flight Hospitality; guest-focused hospitality executive with experience in lounge hospitality and tech strategy
Steve
Co-host of the show; regular host contributing leadership and industry perspectives

Reviews

4.8 out of 5 stars from 58 ratings
  • Absolutely amazing conversations with very knowledgeable people in the industry. They make the conversations fun and interesting. The roundtable episodes are powerful.

    Podcast Addict
    5
    jonah74
    4 months ago
  • Great insights

    I love the authentic connections and helpful insights from people in the industry who really know their stuff!

    Apple Podcasts
    5
    FlowerGrl89
    United Statesa year ago
  • Keep them coming!

    Love the insights. Please keep these coming!

    Apple Podcasts
    5
    Alvaro Cana
    United States2 years ago
  • Fun stories

    As a sustainability professional with plenty of hospitality clients, love that this podcast highlights so many diverse industry members and stories! And even if you’re not in the industry, you’ll be entertained and learn something! Tree house resort, paws up resort, music and tourism, such a variety to choose from and a great mix of short bingeable ep and longer more in depth interviews!

    -Astrapto

    Apple Podcasts
    5
    _doremi101
    United States2 years ago
  • I’ll tune in again!

    Very informative! The host do a great job interacting with their guests and it serves as a great resource for the hospitality industry. You can gain something from every episode, I’ll tune in again!

    Apple Podcasts
    5
    JessW1228
    United States4 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Listeners praise authentic industry insights and practical takeaways for hospitality tech and leadership.
The show is described as entertaining while informative, with diverse expert guests.
Fans appreciate the mix of high-profile guests and grounded, real-world discussions about trends and technology.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

#346: Hospitality AI Roundtable: How Hoteliers Can Trust, Deploy, and Profit from AI
Q: What should every hotelier ask before buying AI?
The panel recommends asking about onboarding, expected return, references and evidence of results. Stephen German suggests asking vendors about a failure to assess their honesty. Raymond Martz adds that productivity, guest and employee experience, and broader operational effects matter alongside measurable labor savings.
#346: Hospitality AI Roundtable: How Hoteliers Can Trust, Deploy, and Profit from AI
Q: Where do you actually see AI showing up on hotel P&Ls, and who do you think is capturing the most value: owners, operators or brands?
Sajid Shariff identifies labor costs and manual operational processes as major opportunities, along with reducing OTA fees by converting callers into direct bookings. Raymond Martz says owners consider both expenses and revenue, while the value may include productivity and guest experience as well as direct cost savings.
#347: How Sofitel is Using Competitive Intelligence, Location Data, and AI to Improve Hotel Marketing | with Evan Saunders
Q: Travel brands know a lot about their existing customers, but how can location and behavioral insights help them find high-intent travelers they might otherwise miss?
Saunders says mobile location and transaction data can reveal travelers' brand and property preferences across different trips. AI can then segment those large datasets quickly and help marketers reach potential guests who are not fully loyal to one brand.
#347: How Sofitel is Using Competitive Intelligence, Location Data, and AI to Improve Hotel Marketing | with Evan Saunders
Q: From what you're seeing across the travel industry, what's changing most in how destinations and hospitality brands approach marketing?
Saunders describes a move toward more precise audience targeting and traveler discovery through channels beyond OTAs, including social media, referrals, and unfamiliar brands.
#343: The Future of Hospitality in Latin America | with Rocco Bova
Q: Why should people invest in Mexico right now?
Bova describes Mexico as a welcoming place with significant undeveloped potential and says the hospitality market is beginning a transformation toward luxury development.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

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Frequently Asked Questions About The Modern Hotelier

What is The Modern Hotelier about and what kind of topics does it cover?

A show focused on the evolving hospitality tech and leadership landscape, with frequent deep-dives into hotel tech integrations, AI adoption, distribution dynamics, and guest experience innovations. Episodes consistently feature operators, technology executives, and consultants who share practical strategies for leveraging data, improving operational efficiency, and driving profitability in hotels, lounges, and luxury properties. Notable strengths include a mix of high-profile hospitality leaders, hands-on operational insights, and actionable playbooks for technology adoption, revenue management, and guest engagement. The format often blends leadership storytelling with concrete tech and business takeaways, making it useful for operators, m... more

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How many listeners does The Modern Hotelier get?

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What are the audience demographics for The Modern Hotelier?

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How many subscribers and views does The Modern Hotelier have?

To see how many followers or subscribers The Modern Hotelier has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to The Modern Hotelier?

These podcasts share a similar audience with The Modern Hotelier:

1. Hospitality Daily Podcast
2. Behind the Stays
3. My First Million
4. No Vacancy Live!
5. The AI Daily Brief: Artificial Intelligence News and Analysis

How many episodes of The Modern Hotelier are there?

The Modern Hotelier launched 5 years ago and published 348 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact The Modern Hotelier?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for The Modern Hotelier?

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What guests have appeared on The Modern Hotelier?

Recent guests on The Modern Hotelier include:

1. Evan Saunders
2. Raymond Martz
3. Stephen German
4. Keryn McNamara
5. Sajid Shariff
6. Omri Shalev
7. Simone Harms
8. Oksana Gyulnazaryan

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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