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The Modern Hotelier

David Millili & Steve Carran
Hospitality Industry
Hospitality
Artificial Intelligence
Guest Experience
Hospitality Technology
Independent Hotels
Sustainability
AI In Hospitality
Social Media Marketing
Hitec
Customer Experience
Customer Service
Revenue Management
Direct Bookings
Hotels
Bitac
Travel Industry
Hotel Industry
Hotel Technology
Bodhi

Each episode we discuss industry trends, talk about new technologies, and speak to industry experts. All so that you, The Modern Hotelier, can succeed in a new age of hospitality.

PublishesDailyEpisodes342Founded5 years ago
Number of ListenersCategories
Places & TravelBusinessManagementSociety & Culture

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Artwork for The Modern Hotelier

Latest Episodes

What does the future of hospitality look like as hotels balance rising costs, evolving guest expectations, and the rapid growth of AI?

In this special roundtable episode of The Modern Hotelier, Steve Carran and David Millili welcome four hospitality... more

How can hotels use technology, AI, and better Wi-Fi to improve guest experience? 

In this episode, David Millili and Steve Carran sit down with Hannah Greenberg, CEO of Eleven, to explore the future of hospitality technology, hotel operations, entre... more

YouTube

On this episode of The Modern Hotelier Hospitality Hot Topics, Steve Carran and David Millili sit down with Christopher Ahlgrim from Preferred Travel Group to talk about the latest news and trends in hospitality.

They kick things off with a look at ... more

YouTube

In this episode of The Modern Hotelier, David Millili sits down with Evan Saunders of Azira and Raphaël Bourillet of Accor Luxury to explore how AI, competitive intelligence, location data, and behavioral insights are reshaping hotel marketing.

The ... more

YouTube

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Recent Guests

Steve Taft
VP of Partnerships at Amplify RMS
Amplify RMS
Episode: #337: How Revenue Management Is Changing & Giving Independent Hotels An Advantage | with Steve Taft & Tim Kolman
Tim Kolman
VP of Sales at Amplify RMS
Amplify RMS
Episode: #337: How Revenue Management Is Changing & Giving Independent Hotels An Advantage | with Steve Taft & Tim Kolman
Mark Bloomquist
Chief Revenue Officer at Room Master
Room Master
Episode: #336: What the Next Generation of Hotel Technology Looks Like | with Mark Bloomquist & Steve Burman
Steve Burman
Director of Sales at Room Master
Room Master
Episode: #336: What the Next Generation of Hotel Technology Looks Like | with Mark Bloomquist & Steve Burman
Chandler Smith
Senior Principal, Smith & Jones; leads design and product development
Smith & Jones
Episode: #335: How Custom Furniture Help Hotels Tell A Story | with Chandler Smith & Natali Jones
Natali Jones
Principal, Smith & Jones; collaborator on design direction
Smith & Jones
Episode: #335: How Custom Furniture Help Hotels Tell A Story | with Chandler Smith & Natali Jones
Jonathan Lei
Co-founder and CEO of withQ
withQ
Episode: #334: Building an AI Workforce For Hotels | with Jonathan Lei
Kim Peterson
With Curated Comforts by Trilipiderm
Trilipiderm / Curated Comforts
Episode: #332: The Importance of Scent & Guest Amenities for Hotels | with Kim Peterson & John Farrell
John Farrell
CEO and owner of Trilipiderm (Curated Comforts)
Trilipiderm
Episode: #332: The Importance of Scent & Guest Amenities for Hotels | with Kim Peterson & John Farrell

Hosts

David Collyer
Global SVP, Aspire Pre-Flight Hospitality; guest-focused hospitality executive with experience in lounge hospitality and tech strategy
Steve
Co-host of the show; regular host contributing leadership and industry perspectives

Reviews

4.8 out of 5 stars from 57 ratings
  • Absolutely amazing conversations with very knowledgeable people in the industry. They make the conversations fun and interesting. The roundtable episodes are powerful.

    Podcast Addict
    5
    jonah74
    3 months ago
  • Great insights

    I love the authentic connections and helpful insights from people in the industry who really know their stuff!

    Apple Podcasts
    5
    FlowerGrl89
    United Statesa year ago
  • Keep them coming!

    Love the insights. Please keep these coming!

    Apple Podcasts
    5
    Alvaro Cana
    United States2 years ago
  • Fun stories

    As a sustainability professional with plenty of hospitality clients, love that this podcast highlights so many diverse industry members and stories! And even if you’re not in the industry, you’ll be entertained and learn something! Tree house resort, paws up resort, music and tourism, such a variety to choose from and a great mix of short bingeable ep and longer more in depth interviews!

    -Astrapto

    Apple Podcasts
    5
    _doremi101
    United States2 years ago
  • I’ll tune in again!

    Very informative! The host do a great job interacting with their guests and it serves as a great resource for the hospitality industry. You can gain something from every episode, I’ll tune in again!

    Apple Podcasts
    5
    JessW1228
    United States4 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Listeners praise authentic industry insights and practical takeaways for hospitality tech and leadership.
The show is described as entertaining while informative, with diverse expert guests.
Fans appreciate the mix of high-profile guests and grounded, real-world discussions about trends and technology.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

#334: Building an AI Workforce For Hotels | with Jonathan Lei
Q: What advice would you give to someone who's looking to start a company in hospitality, whether it be AI or some other sort of solution?
Build reputation and industry connections early, focus on referrals from satisfied clients, and prioritize relationships at trade shows and with customers rather than just chasing quick software deployment; trust grows from demonstrated results.
#334: Building an AI Workforce For Hotels | with Jonathan Lei
Q: To get started, when you started with Q, what was the problem that you saw in hospitality that you're trying to solve?
The core issue was labor shortages and the overwhelm of software, which led to the idea of AI employees that could handle guest communications and back-end workflows with less training and lower turnover, freeing staff to focus on guests.
#324: How Boutique Hotels Can Stand Out & Thrive | with Jorgan von Stiening of Palisociety
Q: What is your best skill that you bring to Palisociety if you don't check people into hotels?
My strength is building and leading teams, ensuring resources and decision-making support are in place, and deeply focusing on execution, systems, and scalability rather than front-desk operations.
#324: How Boutique Hotels Can Stand Out & Thrive | with Jorgan von Stiening of Palisociety
Q: What did you want to be when you grew up?
I wanted to be a commercial airline pilot, but I couldn't because I was colorblind, which redirected me toward business and later hospitality through a long path of consulting and strategic leadership.
#330: The Biggest Change in Hotel Distribution | with Oshick Shams
Q: What are some first steps to improve direct bookings?
Make the booking journey simple, ensure direct booking options are visible, and integrate meta-search capabilities so potential guests can see and choose direct options when comparing with OTAs.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About The Modern Hotelier

What is The Modern Hotelier about and what kind of topics does it cover?

A show focused on the evolving hospitality tech and leadership landscape, with frequent deep-dives into hotel tech integrations, AI adoption, distribution dynamics, and guest experience innovations. Episodes consistently feature operators, technology executives, and consultants who share practical strategies for leveraging data, improving operational efficiency, and driving profitability in hotels, lounges, and luxury properties. Notable strengths include a mix of high-profile hospitality leaders, hands-on operational insights, and actionable playbooks for technology adoption, revenue management, and guest engagement. The format often blends leadership storytelling with concrete tech and business takeaways, making it useful for operators, m... more

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How many listeners does The Modern Hotelier get?

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How many subscribers and views does The Modern Hotelier have?

To see how many followers or subscribers The Modern Hotelier has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to The Modern Hotelier?

These podcasts share a similar audience with The Modern Hotelier:

1. Hospitality Daily Podcast
2. The Hotel Investor Playbook
3. Behind the Stays
4. No Vacancy Live!
5. My First Million

How many episodes of The Modern Hotelier are there?

The Modern Hotelier launched 5 years ago and published 342 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact The Modern Hotelier?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

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What guests have appeared on The Modern Hotelier?

Recent guests on The Modern Hotelier include:

1. Steve Taft
2. Tim Kolman
3. Mark Bloomquist
4. Steve Burman
5. Chandler Smith
6. Natali Jones
7. Jonathan Lei
8. Kim Peterson

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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