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The Modern Hotelier

David Millili & Steve Carran
Hospitality Industry
Hospitality
Guest Experience
Hospitality Technology
Independent Hotels
Artificial Intelligence
Sustainability
Customer Experience
Travel Industry
HITEC
AI In Hospitality
Social Media Marketing
Hotel Management
Boutique Hotels
Customer Service
Hotel Technology
Direct Bookings
Online Travel Agencies
BITAC
Labor Shortages

Each episode we discuss industry trends, talk about new technologies, and speak to industry experts. All so that you, The Modern Hotelier, can succeed in a new age of hospitality.

PublishesTwice weeklyEpisodes276Founded4 years ago
Number of ListenersCategories
Society & CultureBusinessPlaces & TravelManagement

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Artwork for The Modern Hotelier

Latest Episodes

In this episode, hosts David Millili and Steve Carran sit down with Maura Zambarano, President of Mattress Concierge, for an honest and wide-ranging conversation about entrepreneurship, resilience, and the evolving role of sleep in hospitality.

From... more

In this episode, hosts David Millili and Steve Carran sit down with Chas Scarantino, CEO of RoomPriceGenie, to explore how modern revenue management is transforming the independent hotel space. From his early career in logistics and HVAC sales to lea... more

YouTube

In this episode of The Modern Hotelier: Hospitality Hot Topics, hosts Steve Carran and David Millili are joined by Jennifer Olson, the Director of Commercial National Accounts, SERVPRO Team Zubricki, for a wide-ranging conversation on the biggest tre... more

YouTube

In this episode, host David Millili brings listeners inside Indie Cultivate Boston, hosted in partnership with ILC. 

David sits down with leading vendors and innovators including Airbnb, Watermelon Ghost, Direct Booker, Stash Rewards, Cloudbeds, Dir... more

YouTube

Key Facts

Accepts Guests
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Find out how many people listen to this podcast per episode and each month.

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Recent Guests

Chas Scarantino
CEO of Room Price Genie
Room Price Genie
Episode: #274: How to Boost Hotel Profitability with Automated Room Pricing | with Chas Scarantino
Jennifer Olson
Disaster Queen, SERVPRO Team Zubricki
SERVPRO
Episode: #273: Young Workers Avoid Hotels, Travel Goes Local, Best Western Enters Glamping | April Hospitality Hot Topics
Ron Sandel
Director of Hotels, Airbnb
Airbnb
Episode: #272: The Companies Supporting & Innovating Independent Hospitality | from the Independent Lodging Congress
Georgie Downie
Representative from Watermelon Ghost
Watermelon Ghost
Episode: #272: The Companies Supporting & Innovating Independent Hospitality | from the Independent Lodging Congress
Sanjay Vakil
From Direct Booker
Direct Booker
Episode: #272: The Companies Supporting & Innovating Independent Hospitality | from the Independent Lodging Congress
Tim Kensella
From Canary
Canary
Episode: #272: The Companies Supporting & Innovating Independent Hospitality | from the Independent Lodging Congress
Adam Harris
CEO, Cloudbeds
Cloudbeds
Episode: #272: The Companies Supporting & Innovating Independent Hospitality | from the Independent Lodging Congress
Lindsay Wenger
From Directful
Directful
Episode: #272: The Companies Supporting & Innovating Independent Hospitality | from the Independent Lodging Congress
Richard Aday
CEO and founder of ThinkReservations
ThinkReservations
Episode: #271: Creating a Better Hotel Booking Experience | with Richard Aday

Hosts

David Millili
Co-host and frequent guest with extensive involvement across episodes; reflects on events and experiences.
Steve Carran
Co-host overseeing event reflections and growth; provides continuity across episodes.

Reviews

4.8 out of 5 stars from 54 ratings
  • Great insights

    I love the authentic connections and helpful insights from people in the industry who really know their stuff!

    Apple Podcasts
    5
    FlowerGrl89
    United Statesa year ago
  • Keep them coming!

    Love the insights. Please keep these coming!

    Apple Podcasts
    5
    Alvaro Cana
    United Statesa year ago
  • Fun stories

    As a sustainability professional with plenty of hospitality clients, love that this podcast highlights so many diverse industry members and stories! And even if you’re not in the industry, you’ll be entertained and learn something! Tree house resort, paws up resort, music and tourism, such a variety to choose from and a great mix of short bingeable ep and longer more in depth interviews!

    -Astrapto

    Apple Podcasts
    5
    _doremi101
    United States2 years ago
  • I’ll tune in again!

    Very informative! The host do a great job interacting with their guests and it serves as a great resource for the hospitality industry. You can gain something from every episode, I’ll tune in again!

    Apple Podcasts
    5
    JessW1228
    United States4 years ago
  • Great Podcast!

    A great new podcast with some awesome guests to help you learn about the hospitality industry!

    Apple Podcasts
    5
    Finchbird12
    United States4 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

The show is described as entertaining yet informative, with a actionable takeaways for hospitality pros.
Guests consistently praised for practical insights and industry expertise.
Hosts noted for strong interviewing and engaging conversations with guests.
Listeners appreciate the mix of tech trends, operations, and real-world hospitality stories.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

#271: Creating a Better Hotel Booking Experience | with Richard Aday
Q: What was the dream job in college and how did you find your way into hospitality?
His dream job centered on software and websites; an internship and early work at Amazon helped him apply engineering skills to hotel tech through ThinkReservations as a way to improve guest experiences.
#271: Creating a Better Hotel Booking Experience | with Richard Aday
Q: What did you wanna be when you were growing up?
He wanted to be an engineer, inspired by his mother's computer background, and pursued a path involving website building and software development from a young age.
#273: Young Workers Avoid Hotels, Travel Goes Local, Best Western Enters Glamping | April Hospitality Hot Topics
Q: Can you share how SERVPRO positions itself as a partner to hotels during disasters and what makes your approach different?
Jennifer describes proactive safety plans, rapid on-site response, and a people-first approach that focuses on getting rooms back online quickly, with a strong emphasis on communication and calm leadership during crises.
#273: Young Workers Avoid Hotels, Travel Goes Local, Best Western Enters Glamping | April Hospitality Hot Topics
Q: What inspired Best Western to jump into glamping, and how do you see this affecting the broader hotel landscape?
The team notes that glamping appeals to travelers seeking meaningful nature experiences and that Best Western aims to leverage its network to simplify access to glamping options, signaling a broader shift toward outdoor and experiential lodging across mainstream brands.
#273: Young Workers Avoid Hotels, Travel Goes Local, Best Western Enters Glamping | April Hospitality Hot Topics
Q: What do you think about the trend of more travelers staying domestic and the need for hoteliers to step up service within the United States?
Jennifer emphasizes that brands must raise their game in hospitality, focusing on customer service, local familiarity, and brand differentiation to keep travelers within the U.S. as geopolitical tensions and costs push people to stay closer to home.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
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Household Income
Social Media Reach

Frequently Asked Questions About The Modern Hotelier

What is The Modern Hotelier about and what kind of topics does it cover?

The show consistently focuses on hospitality leadership, technology, and evolving guest experiences, often drilling into how hotels can operate more efficiently with cloud platforms, AI, and integrated ecosystems. Episodes feature industry veterans, innovators, and policymakers sharing pragmatic strategies—from AI-driven operations and data governance to luxury hospitality and hotel tech deployments—giving listeners actionable takeaways for modern hotelier success. A standout is the mix of operational insights with personal journeys, industry advocacy, and real-world case studies, making it useful for operators, tech buyers, and brands seeking to stay ahead in a fast-changing market.

Where can I find podcast stats for The Modern Hotelier?

Rephonic provides a wide range of podcast stats for The Modern Hotelier. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to The Modern Hotelier and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.

How many listeners does The Modern Hotelier get?

Rephonic provides a full set of podcast information for three million podcasts, including the number of listeners. View further listenership figures for The Modern Hotelier, including podcast download numbers and subscriber numbers, so you can make better decisions about which podcasts to sponsor or be a guest on. You will need to upgrade your account to access this premium data.

What are the audience demographics for The Modern Hotelier?

Rephonic provides comprehensive predictive audience data for The Modern Hotelier, including gender skew, age, country, political leaning, income, professions, education level, and interests. You can access these listener demographics by upgrading your account.

How many subscribers and views does The Modern Hotelier have?

To see how many followers or subscribers The Modern Hotelier has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to The Modern Hotelier?

These podcasts share a similar audience with The Modern Hotelier:

1. Hospitality Daily Podcast
2. The AI Daily Brief: Artificial Intelligence News and Analysis
3. Behind the Stays
4. Bloomberg Daybreak: Europe Edition
5. Business Daily

How many episodes of The Modern Hotelier are there?

The Modern Hotelier launched 4 years ago and published 276 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact The Modern Hotelier?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for The Modern Hotelier?

Rephonic pulls ratings and reviews for The Modern Hotelier from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.

View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.

How do I access podcast episode transcripts for The Modern Hotelier?

Rephonic provides full transcripts for episodes of The Modern Hotelier. Search within each transcript for your keywords, whether they be topics, brands or people, and figure out if it's worth pitching as a guest or sponsor. You can even set-up alerts to get notified when your keywords are mentioned.

What guests have appeared on The Modern Hotelier?

Recent guests on The Modern Hotelier include:

1. Chas Scarantino
2. Jennifer Olson
3. Ron Sandel
4. Georgie Downie
5. Sanjay Vakil
6. Tim Kensella
7. Adam Harris
8. Lindsay Wenger

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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