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The Modern Hotelier

David Millili & Steve Carran
Hospitality Industry
Hospitality
Guest Experience
Artificial Intelligence
Hospitality Technology
Independent Hotels
Sustainability
Customer Experience
Travel Industry
Hitec
AI In Hospitality
Social Media Marketing
Boutique Hotels
Hotel Management
Customer Service
Hotel Technology
Direct Bookings
Online Travel Agencies
Bitac
Hotels

Each episode we discuss industry trends, talk about new technologies, and speak to industry experts. All so that you, The Modern Hotelier, can succeed in a new age of hospitality.

PublishesTwice weeklyEpisodes288Founded4 years ago
Number of ListenersCategories
ManagementPlaces & TravelSociety & CultureBusiness

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Artwork for The Modern Hotelier

Latest Episodes

In this episode, hosts David Millili and Steve Carran sit down with Eric Ettlin, Senior Vice President of Brand, Marketing, and Digital at Aimbridge Hospitality, one of the largest hotel management companies in the world.

Eric shares his journey fro... more

What role do uniforms really play in shaping a hotel’s brand experience, and why are they often overlooked despite being one of the first things guests notice?

In this episode of The Modern Hotelier, hosts David Millili and Steve Carran are joined b... more

In this episode, hosts David Millili and Steve Carran sit down with Ayesha Molino, Chief Operating Officer of MGM Resorts International, to explore the evolving landscape of hospitality, entertainment, and large-scale resort operations in Las Vegas. more

What is the “post-booking black hole” in hospitality, and how can hotels eliminate it to transform the guest experience using AI, destination intelligence, and modern engagement tools? 

In this episode, hosts David Millili and Steve Carran sit down ... more

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Recent Guests

Ayesha Molino
Chief Operating Officer, MGM Resorts International
MGM Resorts International
Episode: #285: Inside the Operations of Hospitality Giant, MGM Resorts International | with Ayesha Molino
Michael Gahan
CEO of Tongo
Tongo
Episode: #284: Fixing the Post-Booking Black Hole Most Hotels Ignore | with Michael Gahan
Tom Luersen
President of CoralTree Hospitality
CoralTree Hospitality
Episode: #282: Uber Partners with Expedia, Spirit Shuts Down, Hotels Prepare for AI | Hot Topics with Tom Luersen
Josh Ellis
Co-founder of Abra
Abra Hospitality
Episode: #281: How to Turn Your Data into Hospitality Magic | with Josh & Dana Ellis
Dana Ellis
Co-founder of Abra
Abra Hospitality
Episode: #281: How to Turn Your Data into Hospitality Magic | with Josh & Dana Ellis
Bakhtawer Baloch
Founder of Clairdoc, NYU SPS Incubator winner
Clairdoc
Episode: #280: NYU Incubator Winner: Clairdoc - Agentic Billing | with Bakhtawer Baloch
Carmen Almos
Founder and CEO of Ashburton Hospitality
Ashburton Hospitality
Episode: #279: Increasing Hotel Profitability: Inside Asset Management | with Carmen Almos
Dondra Ritzenthaler
CEO of Azamara Cruises
Azamara Cruises
Episode: #278: Exploring the World of Boutique Cruises | with Azamara Cruises CEO Dondra Ritzenthaler
Azim Saju
CEO of ARK Holdings
ARK Holdings
Episode: #277: Why (And How) This CEO Teaches Housekeepers to Read a P&L | Azim Saju & Josiah Mackenzie

Host

David and Steve
Co-hosts and primary hosts of the show, frequently guiding interviews and framing industry conversations.

Reviews

4.8 out of 5 stars from 54 ratings
  • Great insights

    I love the authentic connections and helpful insights from people in the industry who really know their stuff!

    Apple Podcasts
    5
    FlowerGrl89
    United Statesa year ago
  • Keep them coming!

    Love the insights. Please keep these coming!

    Apple Podcasts
    5
    Alvaro Cana
    United States2 years ago
  • Fun stories

    As a sustainability professional with plenty of hospitality clients, love that this podcast highlights so many diverse industry members and stories! And even if you’re not in the industry, you’ll be entertained and learn something! Tree house resort, paws up resort, music and tourism, such a variety to choose from and a great mix of short bingeable ep and longer more in depth interviews!

    -Astrapto

    Apple Podcasts
    5
    _doremi101
    United States2 years ago
  • I’ll tune in again!

    Very informative! The host do a great job interacting with their guests and it serves as a great resource for the hospitality industry. You can gain something from every episode, I’ll tune in again!

    Apple Podcasts
    5
    JessW1228
    United States4 years ago
  • Great Podcast!

    A great new podcast with some awesome guests to help you learn about the hospitality industry!

    Apple Podcasts
    5
    Finchbird12
    United States4 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

The show is seen as entertaining yet highly informative for hospitality professionals.
Listeners appreciate the mix of founder-led and operator perspectives.
Visitors praise the authentic industry insights and practical takeaways.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

#284: Fixing the Post-Booking Black Hole Most Hotels Ignore | with Michael Gahan
Q: What's on your bucket list?
Travel to Southeast Asia, reflecting curiosity and a willingness to explore new cultures as ongoing inspiration for hospitality innovation.
#284: Fixing the Post-Booking Black Hole Most Hotels Ignore | with Michael Gahan
Q: If you could have a superpower, what would it be?
The ability to slow down time, which resonates with the need to thoughtfully design experiences and systems without rushing decisions.
#284: Fixing the Post-Booking Black Hole Most Hotels Ignore | with Michael Gahan
Q: If you could take someone dead or alive to lunch, who would it be?
Jonah Hill, because of his humor and ability to bring levity to conversations about serious topics, suggesting value in accessible storytelling and engagement.
#284: Fixing the Post-Booking Black Hole Most Hotels Ignore | with Michael Gahan
Q: What luxury can you not live without?
My pillow—an unexpected reminder that comfort and rest underpin sustained performance and decision-making in high-pressure roles.
#284: Fixing the Post-Booking Black Hole Most Hotels Ignore | with Michael Gahan
Q: What's something that you wish you were better at?
Dancing, particularly two-step in Austin, which shows a willingness to poke fun at oneself and hints at the importance of balance between precision and play in leadership.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

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Gender Skew
Location
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Frequently Asked Questions About The Modern Hotelier

What is The Modern Hotelier about and what kind of topics does it cover?

A career-focused look at hospitality with a heavy emphasis on technology, strategy, and independent hotels. Episodes frequently feature chiefs and founders from hospitality tech, asset managers, boutique hotel operators, and guests shaping the future of guest experiences through AI, revenue optimization, direct bookings, and brand differentiation. Listeners typically care about practical takeaways—how to improve NOI, leverage new tools, and navigate industry shifts—along with behind-the-scenes stories from leaders who've scaled small brands or launched innovative concepts. A standout aspect is the mix of founder-led insights, operator perspectives, and tech-forward strategies that translate into tangible actions for independents and mid-mar... more

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How many listeners does The Modern Hotelier get?

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What are the audience demographics for The Modern Hotelier?

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How many subscribers and views does The Modern Hotelier have?

To see how many followers or subscribers The Modern Hotelier has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to The Modern Hotelier?

These podcasts share a similar audience with The Modern Hotelier:

1. Hospitality Daily Podcast
2. The Diary Of A CEO with Steven Bartlett
3. My First Million
4. BigDeal
5. A Bit of Optimism

How many episodes of The Modern Hotelier are there?

The Modern Hotelier launched 4 years ago and published 288 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact The Modern Hotelier?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for The Modern Hotelier?

Rephonic pulls ratings and reviews for The Modern Hotelier from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.

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How do I access podcast episode transcripts for The Modern Hotelier?

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What guests have appeared on The Modern Hotelier?

Recent guests on The Modern Hotelier include:

1. Ayesha Molino
2. Michael Gahan
3. Tom Luersen
4. Josh Ellis
5. Dana Ellis
6. Bakhtawer Baloch
7. Carmen Almos
8. Dondra Ritzenthaler

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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