Empathy Deployed: Customer Interview Examples
Jonathan MarkwellImprove your customer interview technique by listening to someone else conducting one every week. Each episode explores a different software product from the perspective of a different user. Hopefully, this will help you to discover new perspectives, make better products and do more customer interviews for your own products.
| Publishes | Twice weekly | Episodes | 7 | Founded | 4 years ago |
|---|---|---|---|---|---|
| Categories | MarketingBusinessEntrepreneurship | ||||
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Morgan Williams approached me to ask if he could interview me about my experience conducting customer interviews.
I responded that I'd be happy to. But it might be fun if we recorded it for this podcast. Morgan agreed.
So here's the interview of me... more
Megan Sayers is a customer of Toggl. Toggl is a time tracking tool.
I’ll be trying to understand why Megan purchased Toggl, how she uses it and what alternatives she considered. Megan is one half of the design partnership, Make Good Design. Make Goo... more
Winnie Man is a customer of Bob. Bob is an HR information system.
I’ll be trying to understand why Winnie purchased Bob, how she uses it and what alternatives she considered. Winne’s the Human Resources Director at Acquired. Acquired provide payment... more
Krista Melgarejo is a customer of Notion. Notion is a tool for note-taking, project management and more.
I’ll be trying to understand why Krista purchased Notion, how they use it and what alternatives they’ve considered. Krista’s a marine scientist ... more
Key Facts
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Reviews
- Helpful for learning how to interview customers
Jonathan is taking us along on his journey to learn customer interviewing. It’s hard to find examples of customer interviews, making this a fantastic resource.
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