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Artwork for Connecting the Dots: Senior Living Success

Connecting the Dots: Senior Living Success with Matt Reiners

Connecting the Dots
Senior Living
Artificial Intelligence
Senior Living Industry
Parasol Alliance
Marketing
Technology In Senior Living
Dementia
Technology
Leadership
Christian Living Communities
Sales
Civil Money Penalty (CMP) Reinvestment Program
LE3 Solutions
Bloomzee
Lead Generation
Trauma-Informed Care
Glenmeadow
Citizenship Model
Age Of Excellence Awards
Dementia Care

This is Connecting the Dots: Senior Living Successwith Matt Reiners, Girl Dad, Husband, 2x Tech Co-Founder, and Senior Living Enthusiast where we dive right into what drives the senior living industry. Matt interviews thought leaders from all parts of the industry as we cover everything from resident & staff satisfaction to innovative technology, community culture, to finance & operations. If you'... more

PublishesWeeklyEpisodes202Founded5 years ago
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EntrepreneurshipBusiness

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Artwork for Connecting the Dots: Senior Living Success

Latest Episodes

Everybody in senior living is talking about the growth wave. Far fewer people are talking about how it actually gets paid for.

Rachel Lynch leads the long term care division at First American Equipment Finance, a bank-owned equipment lessor and subs... more

Katharine Ross has spent 25 years watching how families actually shop for senior living — first through magazines in four states, now through a national website. Families lead their own research now, arriving with expectations already formed and ofte... more

Most operators treat agency spend like weather, something that happens to you. Blake Thiess doesn't buy it.

Blake has hired hundreds of healthcare professionals without agency. In his most recent role he went three years with zero agency usage and a... more

What happens when researchers, physicians, care partners, and people living with dementia all walk the same road — in the same purple shirt, with no labels?

In June 2026, Michelle Daniel and Julie Moore joined Walking the Talk for Dementia, a global... more

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Recent Guests

Katharine Ross
President of Ross Media Solutions, leads Seniors Guide
Ross Media Solutions; Seniors Guide
Episode: Families Are Deciding Before They Ever Reach Your Website with Katharine Ross - President at Ross Media Solutions
Blake Thiess
Healthcare Talent Acquisition Expert
Prestige Care (former); Trinity Hospice (former)
Episode: Three Years, Zero Agency Spend: Building a Recruiting Engine That Beats Everyone to the Candidate with Blake Thiess - Healthcare Talent Acquisition Expert
Julie Moore
Advisory Board Member at DAA (Dementia Action Alliance)
Dementia Action Alliance
Episode: What the Camino de Santiago Taught Us About Removing Labels and Living Well with Dementia with Michelle Daniel - CEO at The Eden Alternative & Julie Moore - Advisory Board Member at DAA
Eric Hansen
Founder and CEO of Burst Billing; self-taught AI expert with 2,000+ hours
Burst Billing
Episode: The Hidden Part B Money 9 of 10 Nursing Homes Give Away with Eric Hansen - Founder & CEO at Burst Billing
Katie Pitts
VP of Marketing, Charter Senior Living
Charter Senior Living
Episode: Scale Plus Localization: The Sales & Marketing Playbook Behind Charter's Growth with Katie Pitts, VP of Marketing & Brad Scoggins, Senior Director of Sales & Owner Relations of Charter Senior Living
Brad Scoggins
Senior Director of Sales and Owner Relations, Charter Senior Living
Charter Senior Living
Episode: Scale Plus Localization: The Sales & Marketing Playbook Behind Charter's Growth with Katie Pitts, VP of Marketing & Brad Scoggins, Senior Director of Sales & Owner Relations of Charter Senior Living
Kiera DesChamps
CEO and Founder, KD Consulting Group; leadership strategist, keynote speaker, executive coach, and author of You Are the Brand, Stop Performing and Start Aligning
KD Consulting Group
Episode: Stop Performing, Start Aligning: Authentic Leadership That Actually Works with Kiera DesChamps – CEO/Founder at KD Consulting Group
Therese Ten Brinke
Executive Director of Innovation and Impact at Eskaton
Eskaton
Episode: Why Innovation Starts With Culture, Not Technology with Therese Ten Brinke - Executive Director, Innovation and Impact at Eskaton
Bri Stewart
VP of Sales Operations at Watercrest Senior Living Care Group
Watercrest Senior Living Care Group
Episode: Nonprofit vs. For-Profit Senior Living Sales: What Actually Changes with Bri Stewart, VP of Sales Operations at Watercrest Senior Living Care Group

Host

Matt Reiners
Host of Connecting the Dots: Senior Living Success. Self-described as the Senior Living Connector.

Reviews

4.9 out of 5 stars from 28 ratings
  • Great host

    I had such a fantastic time talking to Matt recently. Our conversation inspired me to dig deeper into more episodes and found that Matt knows how to bring out the best in his guests. Thank you, Matt for having this platform for all of us to share what truly matters to each of us.

    Apple Podcasts
    5
    Great host and platform
    United States5 months ago
  • Stacy Lademar episode 2/10:26

    The conversation about the importance of training leaders working in senior living is an important one. I agree with her emphasis on training leaders of others to provide positive and constructive feedback, and to be seeking feedback for themselves. Feedback is a universal top talent skill - industry agnostic.

    Apple Podcasts
    5
    Happy healthy fit me
    United States7 months ago
  • Short, quality insights from passionate people!

    Love the weekly dose of All Ears!

    Apple Podcasts
    5
    Jakereisxh
    United States4 years ago
  • Great Topics!

    I love these topics and how Matt approaches the Senior Living industry! It’s great to hear how things are evolving as one day most of us are going to be experiencing these topics!

    Apple Podcasts
    5
    bdhdusjebdidudjrhduen sneje
    United States5 years ago
  • Senior Living finally has a a great podcast

    Inspiring, heartwarming, engaging interviews with incredible humans. Loving it. If you’re in this field you’ll love the guests and host, Matt, as they deep dive on topics surrounding senior living and the latest creative ideas and innovations for improving resident lives.

    Apple Podcasts
    5
    Maisiek
    United States5 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

“Inspiring and thoughtful leadership discussions.”
“Great host who brings out the best in guests.”
“Short, quality insights from passionate people.”

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

The Hidden Part B Money 9 of 10 Nursing Homes Give Away with Eric Hansen - Founder & CEO at Burst Billing
Q: What is the core growth lever you see for operators in the next 12-24 months?
Adopt AI-driven processes to automate repetitive tasks and analyze financial data to optimize margins. Build an infrastructure that can reclaim reimbursements efficiently and sustainably, with a focus on practical, goal-based AI applications rather than chasing every new tool.
The Hidden Part B Money 9 of 10 Nursing Homes Give Away with Eric Hansen - Founder & CEO at Burst Billing
Q: Why do you believe Part B supplies are being underutilized or ignored in many nursing homes?
Because there is a long-standing dynamic where reimbursements for Part B supplies are overlooked, leading to lost profits. The pathway to reclaiming those funds involves understanding the regulatory framework, the optics of 'free' supplies, and how facility-side billing can realign reimbursements back to the nursing homes while maintaining patient care.
Stop Performing, Start Aligning: Authentic Leadership That Actually Works with Kiera DesChamps – CEO/Founder at KD Consulting Group
Q: Can you walk us through your journey and how you moved into working with Senior Living and health care organizations?
The guest describes a lifelong tendency toward leadership, progressively moving from higher education and counseling into senior living through direct experience with sale teams, organizational culture, and the need to bridge family and community perspectives in transitions.
Nonprofit vs. For-Profit Senior Living Sales: What Actually Changes with Bri Stewart, VP of Sales Operations at Watercrest Senior Living Care Group
Q: What advice would you give leaders balancing growth with people-centered culture?
Her guidance centers on People First values, focusing on residents, families, and team members rather than sheer move-ins, and leveraging data to manage occupancy while maintaining a compassionate, honest approach to finances and care.
Nonprofit vs. For-Profit Senior Living Sales: What Actually Changes with Bri Stewart, VP of Sales Operations at Watercrest Senior Living Care Group
Q: How do nonprofit and for-profit models differ in terms of sales approach and culture?
She explains that nonprofit CCRCs emphasize long, patient sales cycles with a focus on trust and mission, while for-profit rentals hinge on quicker decisions and financial considerations; yet, fundamental sales skills like listening and being a trusted advisor apply across both models.

Audience Metrics

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Frequently Asked Questions About This Podcast

What is This Podcast about and what kind of topics does it cover?

This show focuses on senior living industry leadership, operations, and innovation, with a strong emphasis on real-world strategies for improving resident and staff experiences, occupancy, marketing, and technology adoption. Episodes frequently feature operators, marketers, sales leaders, and AI/tech practitioners who share practical frameworks, data-driven insights, and culture-first approaches. A standout element is the recurring integration of AI and data to drive tangible outcomes in aging services, alongside candid conversations about culture, philanthropy, and scalable leadership. The format appears to blend practical how-tos with big-picture thinking, making it useful for operators, marketers, and tech partners exploring how to moder... more

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These podcasts share a similar audience with this podcast:

1. Grow Your Occupancy
2. Bridge the Gap: The Senior Living Podcast
3. The Mel Robbins Podcast
4. The Rachel Hollis Podcast

How many episodes of this podcast are there?

this podcast launched 5 years ago and published 202 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on this podcast?

Recent guests on this podcast include:

1. Katharine Ross
2. Blake Thiess
3. Julie Moore
4. Eric Hansen
5. Katie Pitts
6. Brad Scoggins
7. Kiera DesChamps
8. Therese Ten Brinke

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