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Artwork for Triple Win Property Management

Triple Win Property Management

Second Nature
Resident Experience
Property Management
Artificial Intelligence
Five-Star Properties
SEO
Second Nature
Zillow
Institutional Investors
Churn Rate
Lula
Property Management Standards
CXO Worx
Google Reviews
Crane
Churn
Group Rate Internet
North Carolina
Affordability
Bluefield Group
Onboarding

The Triple Win Property Management podcast by Second Nature uncovers new ways single-family property managers can create and monetize value for their company while transforming relationships with their investors, residents, and teams. Episodes feature industry professionals, global thought leaders, and the inspiring conversations that move the industry forward. Now you can join thousands of proper... more

PublishesWeeklyEpisodes100Founded6 years ago
Number of ListenersCategories
ManagementBusinessInvesting

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Artwork for Triple Win Property Management

Latest Episodes

In this episode, Andrew is joined by Bluefield Group CEO Michael Smith for a discussion about how to get laser-focused on churn, and how Bluefield drove their client churn rate from 33% down below 10%, all while also adding doors. Michael touches on ... more

YouTube

In this episode, Andrew is joined by Northpoint CEO Daniel French for a live recording at IMN SFR Operations in Austin, TX. The pair discuss his journey into and through real estate, what led him to Northpoint, and why he thinks that investing in tal... more

YouTube

On this episode, Ben Smith of BrightReach Sales and Tim Wehner of LendingOne join Andrew Smallwood to talk about what broker/owners need to know about building a business development function and winning business.

YouTube

Will Parrish, co-founder and Chief Customer Officer at Lula, joins Andrew to talk about where property managers are starting to feel financially squeezed. Whether it's labor costs, pricing of repairs, or flatlining rents, PMs are looking for ways to ... more

YouTube

Key Facts

Accepts Guests
Accepts Sponsors
Contact Information
Podcast Host
Number of Listeners
Find out how many people listen to this podcast per episode and each month.

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Recent Guests

Michael Smith
Founder and CEO, Bluefield Group
Bluefield Group
Episode: Getting Hyperfocused on Churn
Tim Wehner
Director of Partnerships for Property Management at LendingOne
LendingOne
Episode: Business Development for Broker/Owners
Ben Smith
Founder of BrightReach Sales (sales training for property management)
BrightReach Sales
Episode: Business Development for Broker/Owners
Will Parrish
Co-founder and Chief Customer Officer
Lula
Episode: Where Property Managers are Feeling the Squeeze
Daniel Madison
National Director of Revenue at Roam Property Management
Roam Property Management (R-H-O-M-E)
Episode: Driving Resident Experience with Group Rate Internet
Peter Lohmann
Owner RL Property Management; Crane co-founder
RL Property Management; Crane
Episode: Collaboration as a Competitive Advantage in Property Management
Reece Register
Founder of CXO Worx, expert in customerExperience design for property management
CXO Worx
Episode: Thinking Like a Chief Experience Officer
Lacy Hendricks
SEO specialist focused on property management
ClearLead Digital
Episode: SEO Isn't Dead, with ClearLead Digital

Host

Andrew Smallwood
Host of Triple Win Property Management Podcast, Second Nature / Triple Win Live series

Reviews

4.7 out of 5 stars from 13 ratings
  • Awesome

    Truly great visionaries sharing and educating entrepreneurs across many platforms. Content delivers great information and is always relevant. Definite must Subscribe.

    Apple Podcasts
    5
    3rd Base Realty
    United States6 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Positive, pragmatic, industry-focused discussions that attract sponsor-friendly audiences.
Strong emphasis on scaling and process discipline.
Professional, practical insights for operators and vendors.
Guest experts bring real-world perspectives and actionable takeaways.

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Talking Points

Recent interactions between the hosts and their guests.

Getting Hyperfocused on Churn
Q: What advice would you give to professional property managers thinking about growing their business and reducing churn in 2026?
Focus on data-driven KPIs, measure churn weekly, align incentives across the team, maintain proactive communication, and consider strategic growth with adjacent services when the right leadership is in place.
Getting Hyperfocused on Churn
Q: So yeah, for those who don't know you, maybe you could talk a little bit just what's the 30 seconds on how you got into property management and really what you're doing with Bluefield Group.
The guest describes starting as a real estate investor, moving into a brokerage in Greenville, SC, forming an independent brokerage, then adding property management about seven years ago as a way to create recurring revenue and diversify services.
SEO Isn't Dead, with ClearLead Digital
Q: What should property managers ask when considering a marketing agency?
Ask for deeper metrics beyond impressions, request access to Google Analytics and Search Console to verify which keywords and pages actually drive conversions, and ensure the agency can explain why certain pages rank and how their strategies tie to real business results.
Where Property Managers are Feeling the Squeeze
Q: What role does AI play in Lula's operations and customer interactions?
AI is used to enhance communication, intake, and triage, including a Slack-overview Ask Lula feature and Lumi-based intake; it helps deliver real-time, detailed responses and supports hospitality-like messaging to residents without replacing human staff.
Where Property Managers are Feeling the Squeeze
Q: How does Lula handle the complexity of metrics when service requests contain multiple work orders like leaks plus drywall?
We treat service requests as the umbrella and manage multiple work orders under it, ensuring the overall speed of repair reflects the entire process rather than isolated segments, which can misrepresent performance on other platforms.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About Triple Win Property Management

What is Triple Win Property Management about and what kind of topics does it cover?

A practical, practitioner-focused show examining how property managers can scale SFR portfolios, improve resident experiences, and monetize services through technology, partnerships, and better asset management. Episodes emphasize scaling operations, talent development, maintenance platforms, regulatory navigation, and investor relations—often featuring operators, funding partners, and tech providers sharing actionable playbooks, real-world anecdotes, and growth strategies. Notably, it regularly blends operators' on-the-ground challenges with vendor and fintech perspectives, making it useful for managers, investors, and service providers aiming to level up performance across markets.

Where can I find podcast stats for Triple Win Property Management?

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How many listeners does Triple Win Property Management get?

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What are the audience demographics for Triple Win Property Management?

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How many subscribers and views does Triple Win Property Management have?

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Which podcasts are similar to Triple Win Property Management?

These podcasts share a similar audience with Triple Win Property Management:

1. NARPM Radio
2. Unfiltered by PropertyManagement.com
3. Peter Lohmann's Podcast
4. Property Management Business
5. Lazy Leverage

How many episodes of Triple Win Property Management are there?

Triple Win Property Management launched 6 years ago and published 100 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Triple Win Property Management?

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Where can I see ratings and reviews for Triple Win Property Management?

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What guests have appeared on Triple Win Property Management?

Recent guests on Triple Win Property Management include:

1. Michael Smith
2. Tim Wehner
3. Ben Smith
4. Will Parrish
5. Daniel Madison
6. Peter Lohmann
7. Reece Register
8. Lacy Hendricks

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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