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Artwork for The Full Desk Experience

The Full Desk Experience

Crelate
Artificial Intelligence
Recruiting
Staffing Industry
Crelate
Talent Acquisition
Recruiting Industry
Executive Search
Linkedin
AI In Recruitment
Leadership
Candidate Engagement
Business Development
AI In Recruiting
Branding
Recruitment Strategies
Recruitment Industry
Talent Management
Automation
Market Mastery
Hiring Processes

Welcome to The Full Desk Experience, a podcast for leaders in the staffing and recruiting industry. Hosted by Kortney Harmon, Director of Industry Relations at Crelate, this show is designed to provide insights and tips from a highly knowledgeable consultant in the field. Join us live (or catch the replay) in our Workshop series, where Kortney delivers expert advice and actionable tips for you to ... more

PublishesTwice monthlyEpisodes165Founded4 years ago
Number of ListenersCategories
ManagementBusinessCareers

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Artwork for The Full Desk Experience

Latest Episodes

What happens when better technology is no longer a competitive advantage? Host Kortney Harmon is joined by Donnie Gupton, Founder of Ora Marketing and creator of the Uncopyable Recruiter Method, to examine why trust—not tools, speed, or access—is bec... more

AI is changing hiring from both sides of the desk—companies are creating stronger job descriptions while candidates are creating stronger resumes, leaving recruiters with a growing blind spot between what looks good on paper and what actually predict... more

What if the recruiting advice you've always followed is costing you placements instead of creating them? Host Kortney Harmon shares a standout session from the FDE+ Virtual Conference featuring Tricia Tamkin and Jason Thibeault of Moore eSSentials, w... more

What does it take to turn clients into long-term partners—not just repeat customers? Kortney Harmon sits down with Kim Henderson where she explores practical strategies for strengthening client retention, building loyalty, and creating lasting value ... more

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Recent Guests

Tricia Tamkin
Co-presenter, recruitment strategist
Moore eSSentials
Episode: FDE+ | Flipping the Script: Recruiting Strategies That Break the Rules with Tricia Tamkin and Jason Thibeault, Moore eSSentials
Jason Thibeault
Co-presenter, recruitment strategist
Moore eSSentials
Episode: FDE+ | Flipping the Script: Recruiting Strategies That Break the Rules with Tricia Tamkin and Jason Thibeault, Moore eSSentials
Kim Henderson
Founder, Cobalt Compass Solutions
Cobalt Compass Solutions
Episode: FDE+ | Beyond the Placement: Building Client Loyalty That Lasts with Kim Henderson, Founder - Cobalt Compass Solutions
Jamie Lupo
Founder and CEO of Lupo Advisory, formerly with Lee Hecht Harrison (LHH)
Lupo Advisory LLC
Episode: FDE+ | Turn Routine Recruiter Calls into a Revenue Engine with Jamie Lupo, Founder - Lupo Advisory LLC
Clark Willcox
Founder of Digital Recruiter, coaching and training for recruiters
Digital Recruiter
Episode: FDE+ | Building a Revenue-Driving Recruiter Brand on LinkedIn with Clark Willcox, Founder - Digital Recruiter
Anna Frazzetto
Founder and CEO of AFM Strategic Partners
AFM Strategic Partners
Episode: FDE+ | Trust Is Your Currency: Using AI Without Losing Credibility with Anna Frazzetto, CEO - AFM Strategic Partners
Eric Hugunin
VP of Sales at RingOver
RingOver
Episode: Industry Spotlight | Beyond Cold Calling: The New Rules of Recruiting Communication with Erich Hugunin, VP of Sales- Ringover
Denise Chaffin
CEO of TopSource Talent
TopSource Talent
Episode: FDE+ | From Rolodex to AI: Why Relationships Still Win in Recruiting with Denise Chaffin, CEO of Top Source Talent
Rob Reznick
Founder and CEO of Beacon, based in Cleveland
Beacon
Episode: FDE+ | Monetizing Trust: Revenue Runs on Relationships with Rob Reznick, Founder Beacon

Host

Kortney Harmon
Host of The Full Desk Experience, Director of Industry Relations at Crelate

Reviews

5.0 out of 5 stars from 36 ratings
  • Amazing analytics & data for job market

    Absolutely incredible podcast. Very timely and relevant information for the job market especially the episode with Noah Yosif! I will definitely be tuning in as a regular super fan!!!

    Apple Podcasts
    5
    JABrown32
    United Statesa year ago
  • Great practical advice!

    As a long time agency recruiter I have been looking for a pod cast that provides insight as to how others work. This is it. If you are looking for actionable advice to improve your game, give it a listen!

    Apple Podcasts
    5
    Dwellsrugby
    United States2 years ago
  • Five Stars From Titan!

    Love this podcast! Kortney and Katie are the bees knees. Very insightful, great content, and a awesome way to keep your finger on the pulse.

    Apple Podcasts
    5
    HeadhunterJustin
    United States3 years ago
  • Insightful. Strategic. Energizing!

    In this podcast, Kortney Harmon demonstrates why she's such a force in the staffing and recruiting industry. Kortney has trained thousands of recruiters - from rookies to top billers to agency owners - for one of the nation's largest recruiting organizations. Her experience with optimizing processes, combined with her empathy for the highs and lows that recruiters face every day make this podcast relevant and relatable. If you want fresh, strategic insights that you can actually use to help you ... more

    Apple Podcasts
    5
    Trevor Gamble, The RefineGroup
    United States3 years ago
  • Give this podcast a listen!

    I definitely recommend this show! It’s insightful and such an easy listen. You won’t be disappointed!

    Apple Podcasts
    5
    haleybdubs
    United States3 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Show is seen as timely and relevant for revenue and relationship-building strategies.
Listeners praise practical, actionable advice for staffing and recruiting leadership.
The host is described as energetic, insightful, and capable of translating theory into playbooks.
Guests are viewed as credible experts contributing real-world perspectives.

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Talking Points

Recent interactions between the hosts and their guests.

FDE+ | Beyond the Placement: Building Client Loyalty That Lasts with Kim Henderson, Founder - Cobalt Compass Solutions
Q: If we lost your business tomorrow, why would it happen?
Kim emphasizes identifying the true causes—factors like misaligned expectations or poor ongoing communication—and then addressing them with a proactive action plan and transparent dialogue.
FDE+ | Turn Routine Recruiter Calls into a Revenue Engine with Jamie Lupo, Founder - Lupo Advisory LLC
Q: Can you relate the reference and QC call strategies to permanent placements, not just temp staffing?
She explains that the same techniques apply across roles; you adapt the references to higher-level managers and use the same discovery-oriented questioning to uncover hiring needs and prepare stronger submittals.
FDE+ | Building a Revenue-Driving Recruiter Brand on LinkedIn with Clark Willcox, Founder - Digital Recruiter
Q: What is driving the impact of LinkedIn impressions and engagement for recruiters?
Impressions alone don't guarantee reads, but a higher read-through rate and meaningful engagement signal that the content resonates; the combination of profile quality, relevant audience targeting, and consistent engagement drives real opportunities.
Industry Spotlight | Maximizing AI ROI in Recruiting: Efficiency, Upskilling, and Competitive Advantage with Lauren Jednat
Q: What should leaders look for when shopping for an AI agent to support their team?
Leaders should prioritize data relevance, safety (SOC 2 compliance), true full-time learning capability (not limited hours), and accessible real human support to troubleshoot and guide implementation.
Industry Spotlight | Maximizing AI ROI in Recruiting: Efficiency, Upskilling, and Competitive Advantage with Lauren Jednat
Q: Are you ready to discuss the gap between teams using AI versus those not using AI, and whether that gap is widening?
Yes, the gap is widening as early adopters see faster growth, more placements, and better efficiency, while those who delay fall further behind and struggle to keep up with demand.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

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Frequently Asked Questions About The Full Desk Experience

What is The Full Desk Experience about and what kind of topics does it cover?

A practical, practitioner-focused show delivering actionable insights for staffing and recruiting leaders. Episodes frequently center on relationship-driven revenue, the role of trust and personal branding in recruiting, and how to combine operational rigor with AI to scale firms. Notable throughlines include how referrals and human capital create durable revenue, how to operationalize selling in a skeptical market, and the emerging role of AI as an enhancer—not a replacement—alongside strategies for process discipline, living platforms, and client partnerships. The format blends live workshops, industry spotlights, and concise FDE Express episodes, with guests ranging from CEOs and founders to senior recruiters and governance experts. List... more

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Which podcasts are similar to The Full Desk Experience?

These podcasts share a similar audience with The Full Desk Experience:

1. The Elite Recruiter Podcast
2. The Resilient Recruiter

How many episodes of The Full Desk Experience are there?

The Full Desk Experience launched 4 years ago and published 165 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on The Full Desk Experience?

Recent guests on The Full Desk Experience include:

1. Tricia Tamkin
2. Jason Thibeault
3. Kim Henderson
4. Jamie Lupo
5. Clark Willcox
6. Anna Frazzetto
7. Eric Hugunin
8. Denise Chaffin

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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